SUMMARY:

• About 14+ years’ experience in Software industry, which includes Experience testing Web and multi - tier applications.
• Manage multiple projects using staff and matrixed resources.
• Manage and assesse risks for the program through a formal risk management plan. Assess and documents initial risks, assumptions and constraints.
• Set up QA process from scratch and build QA team.
• Provide effective communication with functional managers as a point of escalation when needed and communicate with project oversight committees and other executives as needed.
• Compile and provide weekly status on the portfolio. Actively coach and ensure project managers critically analyze scope and control scope. Reviews critical artifacts.
• Define and maintain quality standards for the program including periodic audits of the portfolio’s artifacts and stored approvals, quality assurance on estimations for the program, promoting and being a champion for project management methodology and SDLC (Systems Development Life Cycle) and ensures methodologies are followed.
• Participates in PMO process improvements and overall direction and best practices, contributes to global PMO goals.
• Participates in PMO overall capacity planning and revisioning and PMO scorecarding.
• Ensures departmental and individual performance goals are met
• Well versed in UI testing, Unit testing, Functional Testing, Integration/system testing and Regression Testing.
• Very good knowledge of SDLC, Quality Assurance Life Cycle Activities and Methodologies. Involved in Application Testing, Reviews, Defect logging, Tracking, Verification and Closure.
• Establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
• Performed Quality Center Admin role to customize the fields.
• Experience in SAAS, cloud based testing.

TECHNICAL SKILLS:

Bug Tracking Tools: ALM Quality Center 11.0, Bugzilla, Jira, Zephyr

Testing tools: Quick Test Pro, Selenium, SOAPUI, PostMan

Databases: Oracle 9i, SQL Server 2008, MS Access.

Microsoft Technologies: Basic Skills ASP, and VBScript.

Others: Microsoft Office (Outlook, Project, MS Visio, TSL, Excel, Word, & PowerPoint).

Atlassian: Jira, Stash/Bitbucket, Bamboo, confluence

API: REST/SOAP

PROFESSIONAL EXPERIENCE:

Sr. QA Project Manager

Confidential, Santa Ana, CA

Responsibilities:

• Being communication bridge, CoreLane needs to build Webservices to support New Dealer onboarding and test API’s supported by Dealers. For testing purposes, first we get list of all supported API’s from the Dealer, ex - GetUpdates, Submit, UserNotification etc etc. They are different based on Dealer.
• We use Postman to send payload in request to check the response from the server. If response is OK, we pass our test case.
• We also do End to End testing. For this we work very closely and interact constantly with team. Once we get response from DEFI, we persist the data in our DataBase. We look for the payload in DataBase and verify the each fields. This is our end to end testing thru backend. We also very Data at UI level
• Provided us their test box that allows us to connect remotely. This way we validate our Data submitted from DMS flowing thru CoreLane and displaying in DEFI, where we can go thru complete Loan processing, decisoning, underwriting, funding, booking and various other scenarios, verify the status changes at CoreLane and at the end verify updates are getting reflected in DMS.
• For dealer onboarding, either we use Postman or we have a DevOps tool buit inhouse.
• Responsible for setting up Quality Assurance process and Matrix for reporting purposes.
• Built a team in India for QA Certification and Hot fixes.
• Frequent visit outside country for training and coaching purposes.
• Worked as a Project Manager and lead the team in getting deliverables (Projects and Change Requests) on time.
• Responsible to gather Estimates from Development and QA team, made sure funding is available.
• Tracked all outstanding issues, reported to Stakeholders on any risks and change of scope.
• Lead the QA team accomplish QA related project, schedule and scope commitments
• Started with working as a Hands on Manual as well as Automation QA in beginning, gradually growing the team to 15 QA people(3 onshore+12 offshore)
• Created standard templates for Test Strategy, Test Plan and Test Cases.
• Introduces Jira, Zephyr and Jira capture to the team for Application Development and Test tracking. Visited Global offices and trained Offshore team on the tool.
• Created Bug tracking template and trained team members.
• Worked closely with PO, Developers and offshore team to conduct effective testing. Responsible for certification of any new Dealer/lender onboarding process.
• Responsible to build good relationship with Partner Venders in India ensuring best resources and cost effectiveness. Prepared SOW’s and work orders. Provide feedback and suggest training requirements.
• Developed Test Plan for Cloud based application testing.
• Tested API’s and Web services (REST/SOAP) using PostMan and SOAPUI tools
• Acted as a Scrum master and coordinated all the Agile ceremonies - Daily stand up, Story pitching, Grooming, sizing, hosting Retrospectives.
• Automated tests using Coded UI, Selenium and Automation Anywhere. Hired and trained Manual and Automation testers.

Tools used: Jira version 7, Selenium web driver, IDE, Confluence, Microsoft Project, Excel, Word, SQL Server, Zephyr, Jira capture, Stash/Bit bucket, Bamboo

QA Manager

Confidential, Torrance CA

Responsibilities:

• Identified gaps between US and Japan Design Documents and worked with Business on getting approval on proposed Design.
• Created Folder Structure in QC and uploaded Requirement, Test Cases and managed Test Labs.
• Host Defects Triage meetings on a daily basis and resolve the defects.
• Coordinated and strategize ETL testing guidelines.
• Used Postman to send XML requests. Coordinated with Japan venders in getting values for response and validate results.
• Identify the need of Change Request in case the defect cannot get fixed as part of release.
• Prepare Global Report on daily basis and present to Management on any issues or risks.
• Troubleshoot any Resource issue, plan for backup, cross train team members.
• Acted as a Scrum master and coordinated all the Agile ceremonies - Daily stand up, Story pitching, Grooming, sizing, hosting Retrospectives.

Tools used: ALM Quality Center 11.52, SOAP UI, Postman, PowerPoint, Excel, Word, SQL Server, XML, Selenium web driver, IDE

QA Manager

Confidential, Torrance, CA

Responsibilities:

• Built and set up QA process and procedures from scratch for the team, trained QA Team on testing and working with Quality Center.
• Created Testing templates for all QA phases.
• Made hiring decisions and trained new hires.
• Performed testing from scratch, interacted with Business and got clarifications for the projects.
• Mentor and work with 4 onsite direct reports and 12+ offshore resources.
• Reviewing and assessing Requirements and Design documents for Client Server as well as Cloud based SAAS application (Kaltura)
• Determine the Test Strategy and test approach to ensure high quality delivery to business for 25+ new Interfaces. Prepare Test Strategy for ETL testing, Functional, Integration and UI testing. Also, separate testing plan was created for SAAS based application.
• Identify and raise risks to quality in projects and releases
• Determine test scope for projects and releases
• Prepare time estimates for all testing activities
• Facilitate and manage the project testing schedule
• Effectively manage 3-6 projects in various stages at the same time
• Work with Resource providers, negotiate on proposals and fix bid.
• Prepare and facilitate the implementation of test plans
• Prepare and execute test supplier contracts with appropriate test deliverables
• Manage the outsource test supplier resources (onsite and offshore) as well as lead the QA team in Japan for Interface testing.
• Manage and update the Automation Framework. Used Automation for data submission thru UI.
• Determine what part of Regression test cases can be automated. Create Automation approach with Team.
• Review and evaluate test supplier’s project deliverables for acceptance
• Prepare Power point presentations and provide Status updates on overall health of the project.
• Preparing, managing time estimates, evaluating and negotiating supplier estimates, and determining fixed bid deliverables needed for projects (SOW / WO)
• Evaluate project health from QA perspective during phase gate reviews.
• Lead the Dev and QA team as a Project Manager for 2 projects.
• Adhere to established processes and guidelines from Project Management Office and QA Center of Excellence

Tools: ALM Quality Center 11.0 (Test Director), PowerPoint, Excel, Word, SQL Server, Oracle, QTP, .net and Java., SAAS, AWS testing. Jira, Stash/Bitbucket, Bamboo, Zephyr.

Sr. QA Lead/Manager

Confidential, Irvine CA

Responsibilities:

• Manage/Lead onsite and Global team members for Web and Siebel.
• Work on a multiple web based applications, which was used by various lenders to track their Claims or take further actions. One of the applications was used by customers to submit claim online. Claims data were submitted and stored in Siebel system.
• Validated GIS Application (SAAS Cloud based) within our Client Portal which included verifying real Geographic data (for Claims, Map loading, impacted area etc using polygon tool and other search criteria) coming from ESRI for damaged properties.
• Worked on Client Migration project, where entire data from one application was moving to another one.
• Work on multiple Large projects at the same time.
• Managed works of 5 direct reports and 10+ offshore members.
• Actively involved in Resource planning, interviewing, and training new candidates.
• Attend Project meetings, analyzing requirements and give estimates to Project Manager.
• Create a strategy to cover full testing of given application.
• Wrote complex SQL queries for Data Load verification from one database to another.
• Did security testing for Login ID’s and roles.
• Did Interface testing with Siebel application.
• Create a Test Plan, Test Matrix, add requirements to Quality Center.
• Create and execute detailed test cases and review works of global team members.
• Conduct defects meetings.
• Maintain Automation Libraries and Components for new and existing functionalities of Applications.
• Used Automation to enter Data for Loan Setup (various scenarios), which helped testers execute the test cases in minimal time.
• Performed System testing, Integration testing, and Regression testing and did complete documentation following Agile/Scrum methodology.
• Mentored and coordinated with Global team members as Project Manager for 3 Projects within the company.
• Worked very closely with onshore and offshore team members to get work done on time.
• Created WorkOrder/SOW for venders.
• Updated/Modified Quality Center fields using Admin rights, for Team.
• Recognized by coworkers for strong organizational and Problem solving skills.
• Received award for “Outstanding Performance” for one of the project.

Tools used: Quality Center 11.0 (Test Director),, PowerPoint, Excel, Word, Siebel, SQL Server, Oracle, QTP, Omniture, WebTrends (Traffic monitoring tools), Siebel.

Sr. QA Lead

Confidential, CA

Responsibilities:

• Plan with project manager what we are going to test, how extensive we need to test one application and in which area from the application needs to have more focus. The time we are going to spend in testing according with the number of people available.
• Our team developed a Framework with the help of VB Script for automation purpose, which was used by manual testers to execute their scripts in minimal time.
• Worked on all phases of Confidential from Loan origination till Closing.

Tools used: Test Director, PowerPoint, Excel, Word, SQL Server, Oracle, QTP. Zephyr

Quality Assurance Engineer

Confidential, Irvine, CA

Responsibilities:

• Confidential is the market leading venue-enabler providing a fully integrated ticketing infrastructure that puts venues in direct control of their customer relationships, brand and revenue potential.

Environment: Java, Web logic, Jsp, SQL, Test Director, HTML, CSS, MS Word, MS Excel,, Dreamweaver 4, Winrunner.