Office Manager Resume Philadelphia, PA - Hire IT People

CAREER SUMMARY
Experienced client service professional with seven years experience in providing customer/client support in busy call centers and legal settings. Excellent oral and written communication skills with team lead experience.

Proven customer resolution skills
Associate’s Degree-Specialized Technology
Knowledgeable in insurance laws
Strategic-relationship/partnership-building skills
Microsoft Office Specialist
Account management experience

EXPERIENCE

Client Service Coordinator/Office Manager-Court Reporting & Litigation Support
06/2010-Current, Confidential, Philadelphia, PA (40hrs per week)
Responsible for overseeing the Philadelphia, PA office. Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers. Handle client inquiries, complaints, billing questions and service requests. Calm angry callers, locate resources for problem resolution and design best-option solutions. Handle a variety of administrative duties throughout the day, including typing, filing, faxing, and operating audio visual equipment. Assist with AP/AR and collections, as well as typing correspondence and communicating with the general public. Interface daily with internal partners in accounting, production, legal, new business, and operations divisions.

Key Accomplishments:

Helped to eliminate unnecessary processes when utilizing Legal Support Software
Helped to achieve the highest record of client satisfaction to date

Customer Service Specialist-Insurance
06/2008-06/2010, Confidential, Fort Washington, PA (40hrs per week)
Handled incoming calls from policyholders, responded to inquiries, resolved problems and corrected policy errors.Assisted with claims, including status and updates. Assisted with billing inquiries, including receiving payments and updating policy status. Utilized multiple legacy systems and completed all paperwork/system transactions to make changes and updates to customer records. Also handled escalated calls.

Key Accomplishments:

Recognized as “Super Star Customer Service Rep" (out of 12 reps) in Winter 2008 and Fall 2009.
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 500 inquiries in any given week
Consistently met performance benchmarks (speed, accuracy, volume)
Became one of the lead "go-to" persons for new reps and particularly challenging calls as one of the company’s primary mentors for new employees.

Client Service Associate-Government Contractor-Legal
12/2005-07/2007, Confidential, Philadelphia, PA (40hrs per week)
Responded promptly to customer inquiries via telephone, email and face-to-face in a legal environment. Communicated and coordinated with internal departments regarding customer issues involving highly confidential and time-sensitive material, as well as file tracking, shipping, receiving and copy services.

Key Accomplishments:

Improved database management involving personal employee/customer information
Contributed to production by marketing services internally and preventing customers from using outside vendors.

Administrative Associate-Government-Non Profit
04/2004-05/2005, Confidential, Cunningham Community Ctr. Philadelphia, PA (40hrs per week)
Assisted the Executive Director and Case Manager with children living in the Philadelphia Housing Authority on a daily basis. Performed administrative duties, including answering phones, typing correspondence, filing, faxing, and printing/distributing flyers. Assisted with grant research and proposals.
Key Accomplishments:

Helped to expand services at the location
Helped to attract prospective companies to invest in services offered for underprivileged children

Customer Service Supervisor-Insurance and Credit Services
12/2000-01/2002, Confidential, Drexel Hill, PA (40hrs per week)
Interfaced with merchandising personnel regarding insurance products, credit accounts and prescription discount programs. Monitored service production, and observed and evaluated workers\' performance.

Key Accomplishments:

Successfully managed a team of 25 employees
Contributed to a 10% increase in sales byimproving lead-generation and sales-tracking techniques.
Assisted with customer service training to help employees learn ways to enhance customer satisfaction and improve productivity.

EDUCATION
Confidential University (Online)
Bachelor’s in Business Administration Degree

Confidential School
Paralegal Diploma

Confidential Institute
Associate’s in Specialized Technology Degree

SKILLS

Certified Microsoft Office Specialist in Word, Excel and Access 2000
Experienced in Microsoft Suite of Applications and multimedia
Typing: 70 WPM

We provide IT Staff Augmentation Services!

Office Manager Resume

Philadelphia, PA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship