PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Developed a plan to introduce Office 365 to the company, organized resources and lead the charge until full 100% adoption was completed
• End - to-end creation and administration of the Office 365 environment
• Creating users, defining security groups, setting up policies and best practice guides using Azure AD and Office 365
• Training and mentoring of Confidential Teams usage within the company
• Tracking Office 365 usage and metrics via Power Bi
• Using Powershell scripting for administration, automation of processes and issue resolution
• Creating and supporting Sharepoint team sites

Confidential

Exchange/Office 365 Engineer

Responsibilities:

• Administering a large email environment (35,000+ users) spanning Exchange 2007, Exchange 2010, Exchange 2013, Exchange Online, Office 365 in a hybrid environment
• Administering Exchange server 2007 and newer
• Command line and scripting with emphasis on PowerShell
• Ability to configure and monitor custom rules and mail routes
• Addressing technical issues dealing with the migration to Office 365
• Migrating users from on-premise Lync 2010 server to Office 365 Skype for Business

Confidential

Office 365 Engineer/Manager

Responsibilities:

• Guiding customers in onboarding their business to Office 365 services like Exchange Online, SharePoint Online, Lync Online, Office 365 Pro Plus and Yammer
• Deployment of Office 2016 in SMB and Enterprise environments (installation, configuration and troubleshooting)
• Using PowerShell to diagnose Office 365 issues
• Conducting nightly training sessions in order to keep partners informed and educated on Office 365
• Providing strong technical leadership in order to create, reinforce, motivate and guide customers and partners
• Maintaining and administering Office 365 in a SMB and Enterprise environment
• Managing mobile devices (MDM) through Office 365 environment, Intune and SCCM
• Recreating client networks for administration and testing using Windows Server
• Managing support for Azure
• Managing 40+ partners from remote locations throughout the US and 2 offshore teams
• Actively working with support teams to respond to escalated tickets, incidents and service requests

Confidential

Systems Administrator II

Responsibilities:

• Responsible for all systems maintenance, support and upgrades for 60+ companies in multiple industries
• Managed Windows Servers (2008/2012) including Exchange, file, print and domain servers
• Conducting staged and cutover migrations using Office 365 Exchange Online
• Managed multiple users in an Office 365 environment
• Using of Active Directory to authenticate and effectively manage users, groups and computers
• Deployed Windows 7/8 in an enterprise environment using standard imaging tools (1k users across multiple devices)
• Using SCCM 2012 and Kaseya for inventory and asset management
• Use of the Confidential Deployment Toolkit to upgrade from Windows 7 to 8
• Administering remote Linux servers in a virtual environment (VMWare)
• Deployment, administration and maintenance of Windows Server 2012 with Hyper-V VMs
• Designed, maintained and upgraded client networks using SonicWALL, HP and Cisco infrastructures
• Install, troubleshoot and support of all operating systems, including Macintosh, Unix/Linux and Windows
• Maintaining firewall administration, network security, intrusion detection and virus protection

Confidential

Network Engineer II

Responsibilities:

• Tier 2 technician supporting over 80 companies ranging from 10-150 users
• Strong focus on Windows Server 2008 administration using PowerShell and Active Directory
• Exchange 2007/2010 administration
• Network, VPN and routing support for desktops and servers
• End-User support of Confidential Application Suite, MS Office Suite and other common desktop applications
• Support of three clients that use primarily Apple products in support of creative works

Freelance Consultant

Confidential

Responsibilities:

• Worked with various clients to provide remote desktop and phone support
• Installation, configuration and maintenance of Windows and Linux servers using HyperV
• Designed and created custom websites
• Developed custom software solutions for multiple clients
• Provided social media solutions to existing businesses
• Created online marketing ads

Confidential

Technical Trainer

Responsibilities:

• Supporting electronic access control and integrated security systems and the supporting software
• Providing technical support to customers remotely and onsite
• Maintaining and supporting the company's internal network
• Troubleshooting IIS Server 2003, 2008 and MS SQL 2005
• Converting existing access control systems to in-house specifications using Wiegand, HID and AWID formats
• Installing and troubleshooting Mercury hardware specifically EP, AP and SCP series

Confidential

Service Desk Agent

Responsibilities:

• Actively providing phone and email support for multiple hospitals
• Supporting a diverse software environment including Windows XP, MS Office Suite, Active Directory, AS400
• 85% Resolution Rate, handling 40 - 50 calls a day

Confidential

Pro Audio Manager

Responsibilities:

• Responsible for actively meeting and exceeding personal, department and store sales goals
• Working with outside vendors to ensure proper training of the sales force
• Actively pursuing new leads and contacts within the industry

Confidential

Tech Support/Trainer

Responsibilities:

• Provided phone and email support of multiple software trading programs
• Conducted daily internet radio talk shows on trading on the FOREX that were designed to mentor, teach and train
• Responsible for training new and existing techs as a team lead