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Project Manager Resume

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

  • Developed a plan to introduce Office 365 to the company, organized resources and lead the charge until full 100% adoption was completed
  • End - to-end creation and administration of the Office 365 environment
  • Creating users, defining security groups, setting up policies and best practice guides using Azure AD and Office 365
  • Training and mentoring of Confidential Teams usage within the company
  • Tracking Office 365 usage and metrics via Power Bi
  • Using Powershell scripting for administration, automation of processes and issue resolution
  • Creating and supporting Sharepoint team sites

Confidential

Exchange/Office 365 Engineer

Responsibilities:

  • Administering a large email environment (35,000+ users) spanning Exchange 2007, Exchange 2010, Exchange 2013, Exchange Online, Office 365 in a hybrid environment
  • Administering Exchange server 2007 and newer
  • Command line and scripting with emphasis on PowerShell
  • Ability to configure and monitor custom rules and mail routes
  • Addressing technical issues dealing with the migration to Office 365
  • Migrating users from on-premise Lync 2010 server to Office 365 Skype for Business

Confidential

Office 365 Engineer/Manager

Responsibilities:

  • Guiding customers in onboarding their business to Office 365 services like Exchange Online, SharePoint Online, Lync Online, Office 365 Pro Plus and Yammer
  • Deployment of Office 2016 in SMB and Enterprise environments (installation, configuration and troubleshooting)
  • Using PowerShell to diagnose Office 365 issues
  • Conducting nightly training sessions in order to keep partners informed and educated on Office 365
  • Providing strong technical leadership in order to create, reinforce, motivate and guide customers and partners
  • Maintaining and administering Office 365 in a SMB and Enterprise environment
  • Managing mobile devices (MDM) through Office 365 environment, Intune and SCCM
  • Recreating client networks for administration and testing using Windows Server
  • Managing support for Azure
  • Managing 40+ partners from remote locations throughout the US and 2 offshore teams
  • Actively working with support teams to respond to escalated tickets, incidents and service requests

Confidential

Systems Administrator II

Responsibilities:

  • Responsible for all systems maintenance, support and upgrades for 60+ companies in multiple industries
  • Managed Windows Servers (2008/2012) including Exchange, file, print and domain servers
  • Conducting staged and cutover migrations using Office 365 Exchange Online
  • Managed multiple users in an Office 365 environment
  • Using of Active Directory to authenticate and effectively manage users, groups and computers
  • Deployed Windows 7/8 in an enterprise environment using standard imaging tools (1k users across multiple devices)
  • Using SCCM 2012 and Kaseya for inventory and asset management
  • Use of the Confidential Deployment Toolkit to upgrade from Windows 7 to 8
  • Administering remote Linux servers in a virtual environment (VMWare)
  • Deployment, administration and maintenance of Windows Server 2012 with Hyper-V VMs
  • Designed, maintained and upgraded client networks using SonicWALL, HP and Cisco infrastructures
  • Install, troubleshoot and support of all operating systems, including Macintosh, Unix/Linux and Windows
  • Maintaining firewall administration, network security, intrusion detection and virus protection

Confidential

Network Engineer II

Responsibilities:

  • Tier 2 technician supporting over 80 companies ranging from 10-150 users
  • Strong focus on Windows Server 2008 administration using PowerShell and Active Directory
  • Exchange 2007/2010 administration
  • Network, VPN and routing support for desktops and servers
  • End-User support of Confidential Application Suite, MS Office Suite and other common desktop applications
  • Support of three clients that use primarily Apple products in support of creative works

Freelance Consultant

Confidential

Responsibilities:

  • Worked with various clients to provide remote desktop and phone support
  • Installation, configuration and maintenance of Windows and Linux servers using HyperV
  • Designed and created custom websites
  • Developed custom software solutions for multiple clients
  • Provided social media solutions to existing businesses
  • Created online marketing ads

Confidential

Technical Trainer

Responsibilities:

  • Supporting electronic access control and integrated security systems and the supporting software
  • Providing technical support to customers remotely and onsite
  • Maintaining and supporting the company's internal network
  • Troubleshooting IIS Server 2003, 2008 and MS SQL 2005
  • Converting existing access control systems to in-house specifications using Wiegand, HID and AWID formats
  • Installing and troubleshooting Mercury hardware specifically EP, AP and SCP series

Confidential

Service Desk Agent

Responsibilities:

  • Actively providing phone and email support for multiple hospitals
  • Supporting a diverse software environment including Windows XP, MS Office Suite, Active Directory, AS400
  • 85% Resolution Rate, handling 40 - 50 calls a day

Confidential

Pro Audio Manager

Responsibilities:

  • Responsible for actively meeting and exceeding personal, department and store sales goals
  • Working with outside vendors to ensure proper training of the sales force
  • Actively pursuing new leads and contacts within the industry

Confidential

Tech Support/Trainer

Responsibilities:

  • Provided phone and email support of multiple software trading programs
  • Conducted daily internet radio talk shows on trading on the FOREX that were designed to mentor, teach and train
  • Responsible for training new and existing techs as a team lead

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