PROFESSIONAL EXPERIENCE:

Confidential

Engagement Manager, Minneapolis, MN

Responsibilities:

• Manage Client relationships proactively; partner with stakeholders; drive consensus and decision - making with business, IT and executive management to ensure proper alignment and expectation setting
• Participate and lead business development, Pre-and-Post Sale activities, including RFP responses proposal support, demo and presentations, in conjunction with internal business partners; partner with Client Team to implement sold cases, addition of new business and new service offerings; utilize expertise in services and solutions to recommend actions, resolve issues, and identify solutions.
• Effectively delegating and setting expectations with customer business team; holding partner (internal, third parties, and technology vendors & partners) accountable for driving day to day issue resolution for in force customers and implementation project planning; partners with Client Teams to service existing accounts, effectively addressing customer inquiries, implementing processes and resolving customer issues.
• Keeping abreast and knowledgeable on our competitors (i.e. players, products, provisions and philosophy); active utilization of our competitor intelligence team to stay abreast of competition and be able to position ourselves against them; ability to leverage our corporate competencies to further support existing renewal and sales objectives.
• Act as a primary liaison between customer and internal business partners to ensure customer needs are addressed, bringing in the right resources at the right time.
• Serve as a trusted adviser and consultant to the clients, leveraging expertise, deep knowledge of client’s industry to identify and recommend solutions.
• Participate in special projects which support organizational needs, effectively assessing and communicating business impacts.
• Assist in the influence and sale of value propositions; oversight of implementation and post-sale activities. These activities include ongoing customer relationships, identification and execution of cross selling, and partnering with the sales team
• Deliver projects on scope, time, budget, quality with value added benefits; achieve contractual objectives; maintain visibility on day-to-day activities with project teams; mitigate risks and address program obstacles; manage project (labor, infrastructure, licensing, forecasting) financials; lead onshore and offshore matrix teams
• Ensure compliance to project level enterprise architecture as well as DevOps engineering standards; improving standardization and adoption of Agile Scrum, Estimation, Quality Assurance, Operations and Maintenance; Continuous Integration/Continuous Delivery (CI/CD); and Test-Driven Development (TDD) DevOps processes
• Contribute to design, code, configurations, and documentation for Enterprise Service Bus components (Web API and REST interfaces, microservices, workflows, containerization, security & orchestration of services and distributed Web-Services) that deliver data ingestion, real time streaming, batch processing, data extraction, transformation, and loading capabilities
• Lead the design and architecture of PaaS ready distributed services that will be exposed to the channel and business partners. Collaborate with Enterprise Delivery Managers, Functional Solution Architects and business teams to architect technology solutions In-A-Box to meet business needs.
• Manage initiatives related to infrastructure hardware and software to ensure availability, recoverability, performance, integrity and supportability through production support; procure, design and lead implementation of hardware and software environments (Dev, Test, QA, Demo, Prod); drive execution of application performance testing and best practices with the ability to properly tune complex and high-traffic applications/systems; working knowledge of disaster recovery, high availability and other technologies and principles that support business continuity; experience with disaster recovery capabilities in virtualized and cloud environments
• Be an advisor to the agile teams through leading by example and challenging the status quo; provide mentoring and coaching to Scrum Masters, Product Owners and Teams; partner with Product Owners to ensure that vision, roadmap and personas are well-defined and understood; conduct story sizing, task estimation; sprint events - planning, stand-ups, refinement, reviews/demos, retrospectives; promoting Change Management, scaling agile, release planning and dependency management; review and monitor agile metrics and take appropriate actions to keep it on track
• Delivered (information technology, operations, contact centers, program management, leadership and consulting) solutions to state and federal health insurance marketplaces.
• Integrated and implemented a new data entry tool for MA state paper applications; and address problems in enrollment, billing and operations management.
• Delivered WY state operational and management analytics capability to monitor enrollment operations by integrating data from disparate data sources, such as public data from federal and state agencies, private data from state health information surveys, and market research, internal operations and financial data
• Provided PMO support for Confidential Confidential Confidential daily operations including, website performance, qualified health plan selection, eligibility determination, web-site improvements for Confidential and implementation of the Federal Data Services Hub.
• Provided PMO support to the VT State in implementing the Vermont Health Connect program consisting of tasks related to Information Technology Evaluation, Remediation, and Operations Support, IT development, Testing (including Unit, Integration, System, Functional testing, and User Acceptance Testing), Release management (including process of code promotion to live environment, defect management), Training and documentation, Data Integrity & reconciliation
• Provide technical, administrative, and operational management of assigned projects, including contract and subcontractor management
• Supervised assigned staff, including subordinate managers; developed technical project plans, proposals, reports, and task order and administrative reporting; reviewed future project requirements and developed strategies for future work; attended customer meetings and serves as primary client liaison; and interact with vendors, other agencies, and other client staff on behalf of the client
• Coordinate development of deliverables and products; and ensure quality assurance of project deliverables

Confidential

Program Manager, Arlington, VA

Responsibilities:

• Lead collaborative client teams and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for state and federal government as well as providing policy, operations, business and systems expertise for related Information Systems.
• Lead and manage engagement day to day interactions with executive clients, decision makers, sponsors, stakeholders; planning and budgeting; and manage risk
• Mobilize and manage engagement teams; define deliverable structure and content; quality delivery of work products; and manage engagement financials
• Organize and lead pursuit teams, participate and lead aspects of the proposal development process, contribute to the development of proposal pricing strategies; Pre-and-Post Sale demo and presentations, and responses to RFP's
• Contribute to Practice Development & Eminence developing practical solutions and methodologies, developing "thought-ware" and "point- of-view" documents
• Responsible for people development serving as a counselor and coach, provide input and guidance into the staffing process, actively participate in staff recruitment and retention activities, provide leadership and support for delivery teams and staff
• Delivered multiple projects, task orders within scope, time, budget, quality
• Provided technical subject matter expertise to the Confidential Chief Systems Engineer on core transformation initiatives such as Acquisition policies, Systems Engineering Plans, Technical Design and Reviews (i.e. CDR, PDR, ORR, TRR), Identity and Access Management, Portal Frameworks, Information Assurance and Policy implementations, Special Studies and Analyses, Inter-agency initiatives, COTS products and vendor evaluations.
• Demonstrated experience involving Verification & Validation of Enterprise IT systems. Provided IV&V support and services for the Confidential Confidential PEO office for clinical systems and sub-systems; conducted formal reviews and provided SME/guidance to PMO's related to Information Assurance, Enterprise Architecture, Development, and O&M products delivered independently by the System Integrator contractor
• Reviewed, maintained and improved compliance with PMO practices; applicable Confidential 5000.2 statutes and regulations; accessibility and Section 508 compliance; PEO governance model; Confidential enterprise architecture; and system integrator vendor's contract deliverables related to systems development life cycle (SDLC) methodologies
• Integrated processes related PEO governance, risk management, configuration management, and monitoring tools & techniques, to enable Confidential Confidential PEO IT vision alignment with Confidential / Confidential vision, goals and objectives.
• Conducted and developed comprehensive Confidential acquisition lifecycle & SDLC review of documentation related to Project Management, Software Quality Assurance, System Validation, Verification & User Acceptance activities
• Chaired multiple Integrated Product Teams and Architectural working groups; and provided leadership as the Chair of the SOA Architectural working groups
• Developed the DLA Technical SOA Design Specifications, leveraging Software-AG's Composite Application Framework, for a solution to provide a single mashup unified logistics view
• Provided engineering and technical expertise to the VA OCIO ePMO in standing up a Systems Engineering & Program Management Office; Center of Excellence; and a Community of Practice
• Lead all aspects of IT project delivery and contract performance. Guided, Mentored, supervised a team with diverse backgrounds, roles and skill levels. Planed, coordinated, prioritized, monitored, and reported on project execution and project financials. Performed tasks across the project scope, including strategy, assessments, program management, architecture, Independent Validation and Verification (IV&V), and configuration management
• Supported the core initiatives such as Systems Engineering, Identity Management; Portal Framework; Configuration Management, SOA, Legacy Modernization, Data Conversion and Management Risk Management, Requirements Design, Information Assurance, Policy implementations for large initiatives like Confidential /VA Electronic Health Record (EHR), Virtual Lifetime Electronic record (VLER), Medical Logistics Data Warehouse, Systems Engineering Center of Excellence (COE); Communities of Practice and Nationwide Health Information Exchange (NwHIN) Identified, pursued, and closed strategic business development opportunities while continually driving add-on business within existing accounts
• Fostered executive and C-Level level relationships; provided analysis and insights on business and technology initiatives to facilitate strategic/tactical decision making; translated business requirements into technology requirements for inclusion in contracts and/or statements of work (SOW); defined project deliverables and monitored status of tasks Drafted action plans and led meetings with department executives to review project status and proposed changes
• Provided wide ranging support to the Program Office including Systems Engineering, Requirements Management, Technical Planning, Risk Management, Technical Effort Assessments, SOA, Technical Processes, Policy Development, Strategic Planning; Special Studies and Analyses; and Interagency initiatives
• Developed the Technical SOA Design Specifications which served as the baseline for an updated design of the Medical Logistics Data Warehouse leveraging Software-AG's Composite Application Framework (CAF) based front-end, Oracle DB back-end components, and Web Methods as part of an integrated data-ware housing system middleware solution that will provide a unified view of logistics information for the Department of Defense ( Confidential ), other Federal Agencies, and international organizations users. Defined dimensional data models; and identified business rules for extraction, transformation, and loading (ETL) data for the data warehouse and analytical processing.

Confidential

Managing Consultant, Bethesda, MD

Responsibilities:

• Designed, developed, tested and implemented at Confidential an Information Technology Service Catalog and Service Portfolio Management solution using Service Oriented Architecture principles; integrating with existing back-office systems to allow internal and external organizations manage the end-to-end service requests across American Express's global heterogeneous IT infrastructure
• Lead and managed the DOJ Systems Engineering and the Operations Management tasks; developed strategy and established Confidential environments to migration of their core financial legacy systems with Confidential COTS product; evaluated, installed, configured, deployed software development tools and physical server environments
• Analyzed, designed, implemented and supported Confidential DLA IT Portfolio Management (PfM) Office operations, including the business capabilities framework; governance structures; and the IT PfM process model, to transform and modernize the Confidential business and financial processes
• Identified, assessed, evaluated opportunities and challenges for the Confidential Confidential capital planning and portfolio management processes; designed, developed and implemented the Confidential Confidential Investment Review Board ( Confidential ) charter and the Confidential operational processes to create, review, modify and score business cases
• Provided subject matter expertise, thought leadership and technical support to the Confidential CIO Enterprise Architecture Team; developed and implemented an Activity Based architecture development methodology, processes, domain architectures, Service Oriented Architecture (SOA) elements using Troux/Metis Enterprise Architecture tool.
• Established Confidential DLA IT Portfolio Management and an Enterprise Architecture Development compliance program for developing and maintaining Enterprise Architecture products consistent with the Office of Management and Budget ( Confidential ) and Confidential architecture standards, policies and guidelines