SUMMARY:

• Results - driven, Innovative PMP, ITIL-certified IT professional seeks a cutting-edge position where extensive career expertise is leveraged to help drive crucial business ventures. IT Management Professional with 19 years of excellent track record of strong, diverse Technical and Project/Program management expertise in IT services delivery, Software engineering, Systems Engineering, Product Engineering, Application development and Infrastructure Management. Proven ability to effectively manage geographically distributed teams. Superb experience working with all phases of technology and road-map projects (prioritization, requirements, user acceptance testing and post-production). Fortune 500 and Top consulting firms experience. Good communicator. Ability to deliver in fast-paced environments
• Managed projects to implement organization strategy in moving to Cloud/SaaS based solutions such as Office 365, Workday
• Boosted revenue and improve SEO rankings by consolidated e-Commerce domains.
• Increased Organization revenue by Stabilizing Systems reliability by reducing downtime. Prevent production outages up to 80% by stabilizing the Quote to Cash life cycle and proactive automated application health checks.
• Gained customer confidence by boosting System availability and adding new features for a highly demanding customer.
• Spearheaded multi-million-dollar projects from inception to implementation in multiple industries.
• Instrumental in Technical refresh program to improve efficiency and performance for high-demand banking applications.
• Customer Centric Program Management, PMO Financial Status Tracking/Reporting
• Hands-on Technical Expertise Leadership and Team Building Interpersonal/Communication Skills
• IT Infrastructure Strategic Thinking Business Process Analysis
• Dedication and Self-Motivation Risk Assessment/Management SDLC, ISO, CMMi, Agile, ITIL
• Technical Deep-dive PM Tools (MS Project or similar) Continuous Process Improvements
• Strategic Planning Total Ownership Earned Value Management
• Change Management Consulting Architectural Reviews
• SLA Adherence Organization and Presentation Stake holder and customer Interactions
• Key Performance Indicators QA Activities/Compliance Product Engineering

TECHNICAL SKILLS:

Skills: Virtualization, Desktop Engineering, Windows 7 Upgrade, Linux administration, VMAX, DMX storage, VPN, Wireless, Networking, Load-balancing. Java/J2EE, C, C++, ADEX, DNS, Oracle, MS SQL, MS-Exchange, Monitoring, Altiris, SCCM, FIM

Process: SDLC, Scrum, Waterfall, CMMi, 5S, Six Sigma, Lean-Agile, Validated Systems, Design Review, Organization Change Management, Quality Review Board, Assessment, Project Prioritization, Configuration Management, Release Management, Software Engineering, Application development, Product Management, Requirement Management, System Integration, Security and Compliance assessment, DO-178B process.

Tools: PPM, Service Now, Start Now, LDAP, SSO, SaaS, F5, iRules, DNS, Workday, MS Office, MS Project, Excel, SalesForce.com, OOPS, Design patterns, Remedy, Rational Suite, HP QC, Share point, Citrix,, HP-Open view, Avaya, Avamar, LDAP, ILM(Identity Management), Sharepoint, Centrify

PROFESSIONAL EXPERIENCE:

Confidential, MD

Technical Solutions Manager

Responsibilities:

• Migrated IT Service Management tool to SaaS based Service Now.
• Capture and document requirements from Process owners, End users and other stake holders.
• Identify risks and manage mitigation and contingency plans
• Identify resource requirements, assign to tasks and make sure project executed within budget and timeline.

Confidential, MD

Sr. Technical Project Manager

Responsibilities:

• Working as Senior Technical Project Manager handling large transformational projects from concept to implementation following PMI process and organization development gates.
• Responsible for Requirements capture, Stakeholders engagement, Planning, Resource management, Risk management, Design, Development, Quality Assurance, Status reporting, Escalation, Change management, Go-live planning and execution, Support during warranty period. Sample projects include:
• Streamlined HR management system across the organization by migrating legacy systems to unified Workday. Integrated HR, IT, Legal, Finance, Security, Facilities, Recruitment.
• Migrated in-house outlook exchange environment to Cloud based Office 365.
• Safeguard organization IT systems by implementing identity and Access management, Anti-virus upgrade, Firewall upgrade, prevent data loss, Identify and remediate security gaps.
• Rolled out mobile applications for Sales and Marketing teams. Improve organization SEO rankings by consolidating websites.
• Setup Server, Database, Networking and Wireless infrastructure for high demanding enterprise applications.
• Improve organization bottom-line by identifying bottlenecks in Quote to Cash process.
• Achieve IT synergy costs by consolidating IT systems and domains for mergers and acquisitions
• Prevent incidents by implementing proactive monitoring, preventive health checks.
• Managed a team of 20 cross-functional team members and managed budgets up to USD10 M.
• Prepare reports and dashboards for reporting program health to Senior Management (CIO) and Business facing IT groups and track budget and resources.

Confidential, NJ

Service Delivery Manager

Responsibilities:

• Plan and execute the release and change management for large and complex banking High value payments and trading applications developed in Java/J2EE, Web-logic and Oracle.
• Direct and manage a team to provide infrastructure for application enhancements and new features as part of releases.
• Coordinate On-site/Offshore teams spread across APAC, Europe and Americas consisting of DBA, SME, BA, UAT and developers.
• Responsible for stake holder communication and escalation point of contact for US region
• Identify, manage and control risks. As needed, implement contingency/mitigation plans.
• Implemented large application projects that involved paying commission-based compensation for Financial Advisors and Lead generating affinities using Salesforce.com.
• As a scrum master involved in sprint planning, daily stand-ups, planning and tracking, work allocation and resource planning.
• Provided status reports for Governance meetings (SVP and Sponsor) including Budget.
• Translated Business requirements into System requirements.

Confidential, CA

Systems Project Manager

Responsibilities:

• Working under Program Management to manage projects to provide customization solutions to leading Global Airlines customers.
• Managed cross-functional teams involving System Engineers, Software Engineers, QA, Hardware Engineers, 3rd party vendors, OEM suppliers, Digital content team, Field support engineers and Operations teams.
• Trusted partner to Business teams in evaluating and providing feasible solutions for cost-effective and stable systems.
• Deployed 10 new applications and 2 hardware upgrade programs from conception to post deployment for Service Oriented IFE products.
• Directed global team responsible to meet strict SLA deadlines for airline IFE operational support.
• Generated status reports and presentations for VP and Directors.
• Planned and distributed monthly content for In-Flight entertainment systems; integrating games and video from suppliers, as needed.
• Assessed risks, and planned and implemented mitigation/contingency. Conducted risk reviews on a monthly basis. Resolved critical issues affecting daily airline operations.
• Translated Business requirements into Systems requirements then produced final product delivery according to the project scope.
• PMO member working to setup process, guidelines, checklists and continuous improvements.
• Involved in successfully obtaining FAA certifications,

Confidential , IL

Associate Project Manager

Responsibilities:

• Managed a team for developing 3 data communication tools for avionics control systems.
• Successfully ported highly complex Ground based Pilot training application across platforms.
• Established lab environment for development and testing.
• Involved in design, code reviews and performance analysis.
• Set up off-shore development and test environments. Ensured compliance to safety standards.
• Coordinated onsite and off-shore teams, and allocated & tracked work.
• Conducted design reviews and failure mode and effects analysis (FMEA).
• Performed change management for project scope, cost and time modifications.
• Lead technical teams in performing validation for Air Management System, Power Distribution system and communication systems per DO-178B guidelines.

Confidential

Senior Software Engineer

Responsibilities:

• Generated configuration management activities, created software test plan, reviewed source code developed system performance measurement tools, designed interface control document between modules, documented test cases and ensured deliverables complied with safety standards .
• Received product training at customer site then replicated the lab set up at off-shore facilities.
• Ported modules to various operating system (OS) environments and across compilers.
• Functioned as a systems administrator that automated server migrations during disaster recovery activities .
• Corrected critical bugs per SLA agreement and repaired critical defects in operating systems, File systems, Memory, Networking, Device drivers, Schedulers and Commands.
• Worked on successful version releases.
• Executed critical performance management to increase system performance.
• Created a tool for defect work flow including GUI and database.