SUMMARY:

Transformation Leader with Program Management experience comprising 22 successful Salesforce, Customer Relationship Management, Digital Marketing, Cloud and ERP implementations. Six Sigma Master Black Belt with 20 years Information Technology Architecture & Management, Technology Transformation expertise leading Federal, State and Commercial business strategic initiatives.

TECHNICAL SKILLS:

Enterprise Applications: Salesforce, Siebel, Oracle E - Business, Informatica, SAS, Cognos, Tibco Jaspersoft, Talend, Maximo, Microsoft Dynamics and Peoplesoft

Models & Governance: SDLC, ITIL, Six Sigma, LEAN Six Sigma, Agile, Kanban, Waterfall, MDM, B2B, CRM, XRM, SaaS, PaaS, IaaS, Cloud Services, Method 1 and Enterprise Data Analytics

Architectural Designs: Client Server, N-Tier, EAI, B2B, SOAP, REST, Hub API, ETL, EDI and Model View Controller

Application Development: Apex, Visual Force, HTML, Mobile Apps, XML, XSD, OOD, Jira, Git, Maven, Ralley and Subversion

PROFESSIONAL EXPERIENCE:

CRM Solutions Manager

Confidential

Responsibilities:

• Provided program and technical design leadership on large or complex development projects involving application development, migrations, modifications to existing applications and business process re - engineering. Participated in project meetings with other technical staff, business owners and subject matter experts to assess and set direction for upcoming Salesforce implementations.
• Assessed and developed high level design requirements for projects, communicated verbally and in writing during meetings with internal and external development teams.
• Served as program lead, architect, and technical lead or principle developer in the course of large or complex projects.
• Provide, or guide provision of technical support to applications currently in production.
• Also mentor or guide work of less experienced programming and development staff.
• Develop and establish Confidential application configuration and development standards.
• Synthesize new Salesforce requirements and establish re-usable Confidential application design patterns for enterprise adoption.
• Troubleshoot application and integration issues in collaboration with business analysts, engineering and development teams, while assessing detailed specifications against design requirements.
• Reviewed application in progress of development to ensure compliance with overall design parameters and corporate development standards.
• Assisted in the design & implementation and delivery of the Confidential Salesforce Center of Excellence, that included staffing, training and best practices.

Sr. Program & Business Transformation Architect

Confidential

Responsibilities:

• Serve as the organizations highly certified and recognized Confidential expert. Perform as the Clients C-level Trusted Advisor, drive conversations with our customer's Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance.
• Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies.
• Contributed to a program vision while advising and articulating program/project strategies on enabling technologies facilitated by the Confidential Platform.
• Provided guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Force.com Platform education.
• Drove the creation of application and technical design documents which leverage Confidential best practices and effectively integrate Confidential into the customer's infrastructure.
• Directed the development and implementation of strategic corporate initiatives including policies for corporate governance with applicable legal and regulatory requirements, social responsibility, risk management, and financial reporting.
• Developed and implemented client business cases, project enhancement measurements, and financial implication synopses based on IT functional investments to include targeted Return on Investments and Equity.
• Assessed business process improvement initiatives to ensure alignment with the organizations mission and strategic initiatives utilizing modules of key Enterprise Customer Management vertical solutions, Digital Marketing and other proprietary designed applications.

Director, Systems Support & Application Management

Confidential

Responsibilities:

• Executive Leader engaged in managing a directorate level office responsible for the implementation of technology transformation utilizing Confidential, SAS, and Informatica agency wide, with a team of 50+ human resources; consisting of federal staff GS grades 12 thru 15 and professional contract consultants.
• Led an agency level office is supported by 2 Prime integrators and 8 subcontractors, and sustained by an $8M annual budget.
• This Office of Survey and Application Management is accountable to the Assistant Administrator for Energy Statistics, executing the mission of Information Management, Business Process Optimizations and Marketing Systems Engineering, focusing on survey and statistical methods related to energy consumption and efficiency; electricity; nuclear and renewable energy; oil, gas and coal supply; and petroleum and biofuels.
• Lead agency wide initiative, utilizing Confidential, SAS, Informatica and Life Ray to transform the Energy Information Program for collecting and managing data, digital UI/UX development and translating data into critical industry information for Department of Energy Cabinet level decision making.
• Program Director & Chief Architect of the Office of Energy Statistics Digital Technology Roadmap; leading the design, development, and implementation of agency statistical data management systems, applications, marketing and operational processes. Effectively transformed Operations Model moving the EIA Business Program of Energy Statistics from a silo based application environment to an Enterprise N-Tier based application infrastructure and product driven operational culture.
• Engineered the change management effort for all statistical and data management technology shared by field offices and headquarters operational units, affecting the Release Management program objective in the assessment, validation, and certification of prospects for infrastructure changes.
• Extended technical expertise to EIA executive program partners and led senior project focused professionals in the day to day management and execution of enhancement requests for mission critical applications (Salesforce, Informatica, SAS, Tibco Spotfire, Tableau and Jaspersoft).
• Conducted functional validation reviews on existing tools to improve efficiency, mitigate risk, optimize functionality, manage costs, and streamline service and support requirements.
• Superintended the application Lifecycle Management process for assigned area(s) of responsibility, providing instruction where needed as well as enforcing policies and procedures surrounding application development. Actively implemented solutions to improve work processes, mitigate undesired risk, and increase productivity and lower costs. Designed and implemented change management strategies for the organization and deployed a change management methodology to projects.
• Employed Change Management and IT Service Management methodologies (ITIL, KAIZEN, Agile, Six Sigma and LEAN methodologies) to develop and lead organizational change, and standardize information technology implementation and management protocol.

Vice President Digital Technology Officer

Confidential

Responsibilities:

• Managed the system development lifecycle of business applications facilitated by Confidential ; billing, accounting, order processing, customer care, sales support, network planning and network configuration management. Initiated technology uplift initiatives to increase productivity and data integrity including: use of OLAP tools, use of COTS solutions from market leading vendors, such as Salesforce, Informatica, Peoplesoft, Siebel, Oracle, Claritas, Axiom and Cognos.
• Led the implementation of technology applications and major technology build or design enhancements. Direct client technology management investment initiatives, and represented the company and or company clientele during IT compliance and review board assessments. Coordinate the architecture of the Human Capital, Customer Experience UI/UX and Business Technology revenue streams while defining the framework in which the practices would thrive.
• Provided technical oversight in the selection of tools, vendors, and new technologies including N-tiered client and server environment, OLAP using Micro Strategies, and Workflow using Salesforce, Bizflow, and Exact Target marketing suites. Introduced system development processes to increase quality and optimize the introduction of new technologies and development techniques.
• Directed teams of functional and technical specialists to support and maintain Marketing Channel Strategies, E-Commerce Catalog, Customer Contact & Order Management Applications and Database Marketing functionality including decision support and modeling capabilities.
• Directed Program and Project management activities involving requirement analysis and business process definition, configuration of Salesforce, Peoplesoft, Oracle and Siebel Enterprises using out-of-the-box functionality with measurable degrees of customization, data conversion, and phased deployment of Oracle HR Business Suite & Confidential to 5000 users nationwide over a period of 9 months.
• Guided cross functional team members in delivering fee for service technology support, application development, configuration management, GUI graphical user interfaces security access, requirements definition and any future modifications to the enterprise solution.

CIO Director

Confidential

Responsibilities:

• Echelon 2 level Command Officer supporting the Confidential (DON). Responsible for providing Information Resource Management (IRM) technical and strategic leadership to OCHR executive members, while managing a staff of 50-75 contractor and government personnel in grades ranging from GS-8 to GS-15, in various technical and administrative disciplines and annual budget responsibility of $27M.
• Directed executive level meetings and symposiums representing OCHR and DON Human Resource Systems worldwide. Ensured that information technology has been acquired and information resources are managed in compliance with Federal statutes, DOD principles and OMB guidance. Provided senior management advisory services resulting in strategic decisions regarding programmatic and operational HRM functions and activities.
• Provided guidance and overall direction to refocus and enhance the effectiveness and efficiency of agency IT resources in support of its strategic mission. Implemented an investment review process, including capital planning and enterprise architecture, which drove budget formulation and $12M annual budget execution for information systems.
• Prepared annual IT reports, strategic plans, and budget lifecycle submissions. Managed information technology review board (ITRB) investments and application portfolios. Directed and evaluated the performance of large scale agency-wide IT/IRM transformation projects and programs, including DON wide HR Reengineering (Portal, Data Management, call center) and implementation of the NMCI (Navy Marine Corps Intranet) Seat Management Program.
• Consolidated, reduced and normalized the operational and technical footprint of 7 to (5) worldwide Human Resources Operational Service Centers, impacting over 1500 support personnel; utilizing Six Sigma, LEAN and project management techniques. Rationalized, reduced or retired Human Resources application and systems support program from 760 disparate systems to a functional portfolio of 110 applications.

Manager Information Resources

Confidential

Responsibilities:

• Direct the work of a Salesforce project team, including other project managers on a project-by-project basis.
• Perform Information Technology (IT) project planning, including identifying and developing goals, strategy, staffing, scheduling, identifications of risks, contingency plans, allocation of available resources, and deliverables to meet business need.
• Develops high-level business requirements including cost estimate for a project to determine whether the project is justified.
• Identifies and schedules project deliverables, milestones, and required tasks.
• Directs and coordinates activities of project personnel to monitor project(s) so that they progress on schedule and within budget.

CRM Manager

Confidential

Responsibilities:

• Manage and lead federal teams (Grades GS14 - GS7) in the implementation and integration of PeopleSoft, Maximo and Confidential software and services.
• Consults with business stakeholders to analyze and understand functions to be automated, client needs, objectives, desired features, implementation goals and input and output requirements.
• Control project deliverables, scope and expectations, and coordinates project progress with sponsors, steering committees, and senior leadership
• Create and execute on all project documentation including definition of charter, project scope, deliverables, schedules, and budgets.

Strategic Database Analytics Manager

Confidential

Responsibilities:

• Design, implement, and deploy scalable algorithms and models to utilize large amounts of data for bid value setting on search engines and social platforms, client products and setting up recurring A/B tests for ongoing performance measuring.
• Analyze historical data and build forecasting systems to determine future business opportunities and metrics.
• Utilize advanced data mining and data analytics to solve for various algorithmic problems, increase spend efficiency and improve core marketing business metrics.
• Create and maintain manufacturing specifications and relevant product data in corporate computer systems including, but not limited to, direct materials, packaging, assemblies, and trademarked goods.
• Identify and manage opportunities though use of the internet (web, email, mobile applications, social media, and others).
• Deliver an effective web presence and database programs in support of organizational strategy(s) by capitalizing on changing customer habits and trends.