SUMMARY:

• Over 10 years of providing high - level administrative and secretarial support by conducting research, preparing meeting minutes, statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, escorting visitors and/or instructors to appropriate room, setting-up conference calls, and managing calendars, outlook mailbox, deliveries, mail and documents as a ”Program Coordinator” at Confidential for the Foster Grandparent Program "Business Support Analyst" at USPTO ( Confidential ) project providing executive administrative support to the OCIO C-Level staff, “Program Support Analyst” at Confidential / NCI supporting Lead SRA's, “Lead Data Analyst” at Confidential supporting the DOE EIA 821 project, “Executive Assistant” at Confidential supporting the founder and “Clerical/Receptionist” at The Confidential supporting the church Founder.
• Over 10yrs of experience in writing, proof reading and editing skills, Desktop and Network troubleshooting skills, Research Skills, desktop troubleshooting, helpdesk and Web Development skills.
• Software expertin: Dreamweaver, Coffee Cup, Adobe illustrator, CorelDraw, outlook, FrontPage, MS-office, MS PowerPoint, MS-Access, MS-Excel and MS-Word, SharePoint, lynx, Commerce Learning Center Database (CLC), Apex Database system, Voltrax database system
• Dreamweaver, Coffeecup, Adobe illustrator, coreldraw, outlook, Frontpage, MS-office, MS Powerpoint, MS-Access, MS-Excel and MS-Word, Publisher

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Program Coordinator

Responsibilities:

• Responsible for volunteer recruitment, training, placement, collecting, maintaining and processing of eligibility documentation and statuses.
• Interfaces with volunteer worksites to develop, coordinate and collect grant required compliance documentation and the identification and scheduling of presenters for the monthly in service trainings.
• Coordinate new volunteer 40 hour trainings to include: outreach, processing of relevant documents, coordinating training schedule(s) and conducting training.
• Responsible for the distribution, collection, review and technical assistance related to form completion for application process, annual and quarterly assignment plans and evaluations, incident and accident reports.
• Responsible for the distribution, collection and review of annual forms and volunteer medical and background checks are with in compliance of the program and DC Law for volunteers, (which includes annual updated medical forms, information update forms, background checks, fingerprints and income verification documents.)
• Assist in the coordination of quarterly Site Managers meetings.
• Responsible for entering and updating all volunteer related data and statuses (Using Voltrax database).

Confidential, Vienna, VA

Data Support Specialist 

Responsibilities:

• Supported Veteran’s Affairs benefit programs to include answering routine questions from Veterans, Physicians, park HR/management staff, and vendors regarding benefit programs and providing resolution for insurance related issues.
• Performed benefit related data entry to include enrollments, audits and processing of benefits/reports in the HRIS system and on vendor platforms.
• Reconciled benefit invoices, and processed funding requests for benefit programs. · Managed leave of absence process for the majority of company locations, to include filing disability claims, determining disability benefits, tracking leave balances, invoicing missed benefit deductions, processing employee payments, maintaining leave files, corresponding with employees on leave, and responding to all employee and disability carrier leave inquiries.
• Assisted in coordination of open enrollment and benefit program implementations; completed routine forms; and, processed court orders. Generated and distributes various status reports from the HRIS system and follows up with locations regarding status to ensure data integrity.
• Performed general clerical duties including scheduled appointments, follow-ups, answered phones, photocopied, faxed and mailed packages and correspondence, as required. Adhered to all park policies and procedures, including attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.

Confidential, Alexandria, VA

Business Support Analyst

Responsibilities:

• Supported USPTO ( Confidential ) providing executive administrative support to the OCIO to assist with planning, executing and monitoring OCIO training and development. Providing support in the day-to-day operations of the training functions including but not limited to the general executive administrative tasks.
• Managed reservations and coordinated logistics for the Edison Room.
• Coordinated and scheduled on-sites and/or group training.
• Monitored the OCIO Training Coordinator mailbox by: responding to inquiries as necessary,
• Followed-up with Directors/ Project managers/students/attendees assuring that documents and/or certifications are signed, submitted and processed in accordance with established procedures.
• Performed other executive administrative task as given such as: prepared monthly, weekly and quarterly status reports (such as: OA performance reports, Individual training and group training reports, Training cost reports, Training analysis reports and Employee Training History reports) generated from the Apex database system.
• Provided data entry skills using the CLC to update, modify and create enrollments, session and rosters using the “Commerce Learning Center” (also known as the “CLC”) Also provides organization for the OCIO Training Coordinator SharePoint Site and desktop support to the OCIO training team.

Confidential, Columbia, MD

Call Center

Responsibilities:

• Served Data Recognition Center assisting DOD (Department of Defense) with MFLP (Military Family Life Project Survey) project.
• Determined requirements; answered inquiries; resolved survey problems; fulfilled requests;
• maintained the CATI database by updating contact info.
• Made over 100 inbound calls per day.

Confidential, Washington, DC

Compensation Analyst Assistant/Secretary/Receptionist 

Responsibilities:

• Represented Confidential by performing general receptionist, secretarial and Data Entry duties; received superior marks on client evaluations and repeatedly offered additional assignments at the culmination of temporary contracts. Duties included assisting:
• served as a switchboard operator, receptionist and secretary; provided routine information to the public and performed routine clerical and secretary work.
• served as compensation analyst assistant, provided general data entry duties such as: used Impact database to update former and current employees performance reviews statuses from “Active/Incomplete” to “Closed”; updated and saved former performance reviews in a digital filing cabinet

Confidential, Lorton, Va

Accounting Assistant 

Responsibilities:

• Processed accounts receivable, invoice requests and statements.
• Processed weekly expense reports.
• Coordinated weekly collection reports and client updates and reviews.
• Supported accounts payable and purchasing.
• Performed other accounting, financial or administrative tasks as may be required from time to time by the Accounting Department.
• Maintained vendor files and handle inquiries from vendors. Maintained and Prepared reports by collecting and analyzing invoices; Provided filing assistance; clerical/administrative support, including maintained stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies; Ensures operation of equipment by scheduling preventive maintenance; calling for repairs and maintaining equipment inventories, follow up on various orders to verify delivery or inquire about cancelations.
• Act as support for Accounting Department.
• Assisted accountant and staff confidence and protects operations by keeping information confidential; office supplies inventory and maintains telephone directory and other company information using MS-Office Suite

Confidential, Wesley Chapel, FL

Administrative Assistant/ Secretary (Temp)

Responsibilities:

• Assisted manager by members and staff confidence and protects operations by keeping information confidential; office supplies inventory; reading, preparing reports, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; with completion of necessary statistical reports as requested and Training materials; Facilitate special event registration and execution; coordinate mail, faxes, and express packages; and maintains telephone directory and other company information using MS-Office Suite
• Maintained Prepares reports by collecting and analyzing information; Provide filing assistance; clerical/administrative support, including the composition and preparation of routine correspondence and presentations; Maintains by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies; Ensures operation of equipment by scheduling preventive maintenance; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs and maintaining equipment inventories
• Assume receptionist duties by Welcoming visitors, guest and members by greeting them, in person or on the telephone; answering or directing inquiries and refer them to appropriate staff members, route calls and take messages

Confidential, Washington, DC

Receptionist/desktop troubleshooter(Volunteer) 

Responsibilities:

• Provided receptionist and secretarial support for the administration by Assisted in the planning and preparation of meetings, conferences and conference telephone calls; Made preparations for committee meetings; Maintain an adequate inventory of office supplies
• Received, directed and relayed telephone and fax messages; Picked up and responded the mail;Opened and date stamp all general correspondence.
• Directed the Members and the general public to the appropriate staff member
• Maintained the general filing system and file all correspondence; Updated, maintained, inputted data,
• Provided desktop support by Installing, changing, and repairing minor problems of computer hardware and software systems, Provided technical assistance to system users, diagnosed system hardware, software, and operator problems; and recommended or performed remedial actions to correct problems based on my knowledge of system operation.
• setup networks and wifi.
• Respond to public inquiries

Confidential, Mclean, VA

Lead Data Survey Specialist

Responsibilities:

• Provided information, illustrations and State-level statistical data on end-use sales of Petroleum and Biofuel. work assignments and reviewed the surveys of lower level employees. Assisted in training of new personnel.
• Assisted with protocol development, design and review; verification and validation of 821 Annual fuel oil and kerosene; sample and study document preparation; and data collection, interpretation and analysis to ensure the accuracy, quality, and confidentiality forFuel Oil and Kerosene Sales publications.
• Provide accurate statistical analysis of Annual fuel oil and kerosene data and prepare thorough reports in accordance with internal guidelines and federal regulations. Assisted DOE with editing and revising publication’s final drafts. Recommended new methods for collection and documentation of data (using Win stock 3270 Telnet (mainframe), MS-Access and MS-Excel). Written and revised procedural manuals as required.

Confidential, Jacksonville, NC

Medical Receptionist/ Secretary

Responsibilities:

• General Office duties such as: Scheduling, Telephone Skills, Typing, Business Knowledge, Organization, Time Management, Customer Service, Verbal Communication, PC Proficiency, Reporting Skills for the Physician. Supporting the physician staff by representing the physician at the front desk includes:
• Scheduling appointments for consultations, x-rays, lab tests, chemotherapy, radiation, etc. controlling accounts receivables, Preparing medical reports, patient histories, operative notes, manuscripts, and correspondence; maintaining office files and patient records.
• Manage incoming and outgoing telephone calls by: recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; monitoring unscheduled patients and visitors; arranging referrals to other health care providers.

Confidential, Gaithersburg, MD

Data Analyst/ Information Support Analyst

Responsibilities:

• General Analyst duties such as: Maintaining Confidential ’s Franchise workflow by studying methods, sorting and forwarding information about the franchisee’s accounts activation. Served Confidential employees by troubleshooting and solving password, software and desktop issues.
• Answered inquiries such as: software problems, clarifying desired information; researching, locating, and providing information for software issues.
• Implemented changes using Confidential ’s Website Darwin database, Access and Ms-Excel spreadsheet and Resolved problems by: clarifying software issues Researched and explored answers and alternative solutions; Implemented solutions; Escalated unresolved software problems Fulfilled requests by clarifying desired information Completed transactions; Forwarded requests upgraded programs Explained new features Maintained call center database by entering information
• Supported the operations formation of the database for those franchise owners by developing queries for their companies and properties database; Ensured operation of equipment by completing preventive maintenance requirements.

Confidential, Rockville, MD

Program Support Assistant

Responsibilities:

• Perform Highest level Administrative duties assisting SRA’s (Scientist Research Analyst) conducting classified library and research of scientific information; creating spreadsheets from collected data; typing documents such as memoranda, letters, reports, correspondence, and administrative forms; and organizing all logistics for meetings.
• Manages the coordination, planning and execution of all research conferences; off site as well as on site conferences, seminars, workshops, and retreats; Provides comprehensive assistance to faculty for meetings and conferences including making reservations, sending invitations, maintaining lists of attendees; photocopying, signage, printing and distributing communications or meeting materials; arranging catering, making travel and parking reservations, registration process & tables, and processing invoices and reimbursements.
• Scheduling appointments for SRA’s committee by: following up Applicants to confirm meetings, requirements and travel arrangements. Forwarded information by: verifying document identification; distributing incoming documents; collecting and mailing outgoing documents. Maintained, provided and prepared clients /applicant’s documents for meetings/ conferences by: coordinating agendas, handouts, reports for upcoming meetings, name tags, requirements and set-ups. Formatted ASCII DOS text.
• Performed general secretarial duties by: Managing incoming and outgoing telephone calls by: recording and transmitting messages; scheduling, receiving, and announcing confirmations and canceled scheduled meetings and visitors.