TECHNICAL SKILLS:

Windows Server: 2000 - 201 2 Builds, disaster recovery, maintenance. SharePoint 2007, 2012 installs & Configuration/Customization. Business Intelligence Reporting and development of drill down pages.

Citrix Metaframe Presentation Server: All versions of Office, customizations System Center 2007 and 2012 - Configuration Manager, Virtual Machine Manager, Operations Manager, Service Manager - Configuration, Implementation, troubleshooting and Training SQL Server 2000, 2005, 2008, 2012 configuration, Administration, Reporting configuration

Knowledge of: VBScripts and PowerShell Novell Netware 6.5

Active Directory Configuration/Troubleshooting: Director MX Application Design and Programming

Visual Basic 6 & .NET: Website Design, administration and web

Server builds: Adobe Dreamweaver, Flash, Photoshop, Fireworks Cognos, Business Intelligence, data warehouses

PROFESSIONAL EXPERIENCE:

ECM Engagement Manager

Confidential, RI

Responsibilities:

• OnBase/Kofax Project Manager responsible for all communications between company, client and engineers, responsible for project from kickoff/discovery to project completion.
• Responsible to review Statement of Work defined by sales team.
• Take the statement of work and schedule kick off meeting, and discovery meetings with customer to further define project, fill out configuration spreadsheet a tool used to gather configuration ECM information such as document types, keywords, autofill keyword sets, and disk groups.
• Work with Customer IT department to define Hardware Systems and OS software needed for installation. Answer questions and provide prerequisite documentation needed for project.
• Create project timeline from information gathered at discovery and schedule installation/configuration with engineer.
• Monitor project and make sure engineer and client are on task and on schedule and make modifications if necessary to project timeline to accommodate changes.
• Change requests are further defined if needed.

Contractor Financial and Risk Management Solutions

Confidential, Lake Mary FL

Responsibilities:

• OnBase expert for company, work with customers to discover best possible solutions using OnBase/Nautilus and deploying those solutions.
• Perform Health Checks for financial institutions. This involves analyzing current hardware/software and overall system and making recommendations for future upgrades, disaster recovery models, and overall current health of system. This includes monitoring Microsoft Windows Servers, checking SQL database health and design, Security, Microsoft updates that are compatible, and licensing. At the end of analysis a Health Check document is provided to the customer for their records. Also including providing a Delta report to inform customer of changes between OnBase versions and advantages.
• Design Workflow solutions for customers. Includes Discovery of Workflow requirements, design and implementation, testing and then training the customer on the solution.
• Design Foldering Solutions for customer. Includes Discovery of Foldering requirements, design and implementation, testing and then training the customer on the solution.
• Design Advance Capture Solutions, and demoing advanced capture solutions. Includes Discovery of Advanced Capture requirements, design and implementation, testing and then training the customer on the solution.
• Work is done remotely, discovery may be conducted on site or remote.

Deployment Engineer

Confidential, San Diego CA

Responsibilities:

• Deployment Engineer for Confidential .
• Install 911 Dispatch Systems for Law Enforcement and Fire Departments.
• Configure Environment to support redundant system capable of supporting 911 Dispatch Software.
• Configure/Install mobile units, Configure/Install GIS Mapping, Configure/Install Reporting Databases, Configure VPN Systems, Configure Interfaces for Communication
• Analyze Windows Servers, troubleshoot issues if they arise, modify SQL Databases as needed.

Technical Consultant

Confidential, Westlake, OH

Responsibilities:

• Technical Consultant for Confidential .
• Install OnBase Enterprise Content Management Systems for higher education.
• Consult with higher education customers; discover needs for new systems or migration from old systems.
• Setup/Design Transcript capture systems for Advanced Optical Character recognition of transcripts automation into ECM system and the workflow routing of these documents before sending the transcript information to the Student information system using EIS BizTalk Server.
• Install and Configure multi server environments to support Software, configure Regular expressions in templates to pull OCR information from documents, this also includes install, configuration, port availability, firewall configuration, troubleshooting workstation connectivity.
• Extensive experience creating complex workflows and troubleshooting existing workflows; one particular project included troubleshooting and customizing a Request for Payment Workflow in place at a university, Admissions and Human Resources.
• Created Automatic Electronic Foldering for Human Resources at another University, met with the customer to determine their needs and security for their documents, then created the entire system and trained the staff to use the system.

Application Specialist

Confidential, Fredonia, NY

Responsibilities:

• Document Management Administrator - Responsible for Administration, Planning and Implementation of College Document Management System.
• Meeting with departments to analyze business processes, flowchart processes, and then create paperless system for individual departments.
• Some of the processes require a workflow system to be put into place to route documents, these workflows are complex processes that analyze document properties and route to match manual business procedures in the office.
• Workflows created are Financial Aid process workflow which monitors and routes documents to support Federal and State Government guidelines for Financial Aid in Universities.
• Workflow to support the entire Admissions process for the university from application to admission. Workflow for the payroll system at the college including purchasing.
• Customized electronic forms created for use in the departments and also routed using Workflow.
• Professional Development Trainer - Survey staff to find out most relevant needs for training on Microsoft Products. Most training was office based, Excel 2010, Access 2010, Designing Forms, Reports and Formulas.

IT CONSULTANT

Confidential, Buffalo, NY

Responsibilities:

• Deployments included bank conversions across New York, and Pennsylvania. These deployments included installed Primary Domain Controller at each branch, with Print Server and Application Server all on Microsoft Virtual Machines Hyper - V. These Domain Controllers replicated to Global Catalog located at main office.
• High Level Consultant for Companies worldwide, duties include determining customer’s needs through a discovery
• Process; and then either providing a best practices plan, implementing a pilot or starting the actual design based on the company’s desires.
• Implementations included SQL server installation
• System Center Configuration Manager 2007, 2012 deployment, application deployment and App-V Deployment troubleshooting, and custom reporting using SCCM and Active Directory custom attributes.
• Planned SCCM 2007 - SCCM 2012 Migrations, tested in virtual Environments
• System Center Service Manager and System Center Operations Manager interface with SCCM.
• Familiarity with Orchestrator and Virtual Machine Manager
• SharePoint 2007, 2012 deployments, customizations, workflows and data integration.
• Troubleshooting issues for individual companies one on one basis
• Corporate Trainer - Teach mainly Microsoft Products such as System Center Products, SharePoint, Microsoft SQL Server, and Windows 2008 Administration Courses.
• Worked Extensively with large banks, and Law Firms

DIRECTOR OF TECHNOLOGY AND COMMUNICATIONS

Confidential, Jamestown, NY

Responsibilities:

• Involves responsibility for providing administrative and technical support for a school district’s information technology activities including maintaining existing computer systems applications, installing, configuring and maintaining software and hardware, and responding to the technical needs of end users.
• Manages all activities related to technology including computers, networks, media, and phone systems.
• Responsible for coordinating Server / Infrastructure upgrades, maintenance and troubleshooting.
• Security monitoring and Web Content filtering using 8e6 technology throughout the school district.
• Manage and install wireless network throughout the district.
• Maintain CISCO Voice Over IP Telephony System - Using CISCO Unity Server.
• Maintain CISCO network, switched and routers, monitoring and troubleshooting issues.
• Manage support staff responsible for the technology and district wide Helpdesk.
• Manage $500,000 technology budget to ensure important services are continued or purchased, such as Servers,
• Switches, Routes, Phone, Personal Computers both PC and Mac, Software Educational, Operating Systems, Server Software.
• Manage and maintain the District Website, update Webpages when needed.
• Assists teachers and administrators in the integration of computer skills into the curriculum.
• Support Remote users using a Nortel VPN appliance installed on site for user connectivity.
• Upgraded entire AD structure on school network from Windows 2000 platform to Windows Server 2003 R2.
• Repaired and upgraded and migrated users and folders on Exchange server

SENIOR PERSONAL COMPUTER SPECIALIST (IT MANAGER)

Confidential, Mayville, NY

Responsibilities:

• IT Manager of Enterprise Level Technology Department, LAN Administrator and first line helpdesk for all State
• LAN/WAN systems. County consists of 3 remote state sites with state servers and connectivity to state systems either directly or through web based applications.
• Job entails direct supervision of seven technicians, overseeing employee and departmental project management of software and hardware systems implementation.
• Enterprise level systems design and development of over 40 servers necessary for government operations.
• Communications and Network Security, Infrastructure Stability and Design, worked closely with systems Security
• Company to analyze network security, server system patching and overall network integrity.
• Network administrator for Confidential Wide Area Network consisting of approximately 1500 Personal computers running Windows XP; Novell 6.5, Windows 2003 Enterprise, Windows 2000 Servers, Citrix
• Metaframe Presentation server, and Microsoft SQL 7 and 2005.

INTERIM DIRECTOR OF INFORMATION SERVICES

Confidential

Responsibilities:

• Managed Technology Services and Communication Department, Courier, Mail Room and Print Shop
• Developed budgets for all four departments to present to Legislature and County Executive.
• Analyzed business practices in departments and made recommendations to County Administration to streamline operations.
• Oversaw implementation of County GIS system to the public via a web based version.
• Developed RPF for VOIP system, negotiated contract with company to implement VOIP at the main Mayville campus as a pilot.
• Picked up where previous director had left off with a HUD grant targeted at created Fiber connectivity to key points with the county, worked with staff to plan implementation of Fiber at key points.

PERSONAL COMPUTER SPECIALIST (NETWORK ADMINISTRATOR)

Confidential

Responsibilities:

• Created approximately 30 custom Database applications using Microsoft Access and SQL Server 7.0, 2000 and 2005 Visual Basic for Applications.
• Responsible for communication with vendors and consultants to analyze needs and implement software applications within the county to enhance operations.
• Tested, interfaced and customized many of these applications by communicating with vendors and providing onsite support to vendors to implement these applications.
• Support remote users to connect to network via dialup, DSL and using VPN through a CISCO VPN concentrator.
• Developed and continue in house training programs.
• Manage Countywide Helpdesk - hardware, software and network issues via telephone and one on one tech support.
• Supported AS400 users, developed Windows based programs to interface with AS400 system. Interfaced the Department of Social Services Document Management System with the AS400.
• Worked with vendor to implement Document imaging system and workflow system, conducted workflow analysis.
• Setup two NAS servers for the purpose of a Centralized backup system, using Novanet as the backup software package, backups were migrated from Veritas.

COMPUTER INSTRUCTOR / TECHNICAL TRAINER AND DEPARTMENT TECHNICIAN

Confidential, Jamestown, NY

Responsibilities:

• Taught a variety of computer classes - Microsoft Word, Excel, PowerPoint, Access, Internet
• Managed Lab computers and maintained department computer systems and connectivity
• Trainer for New Ventures Program - Program Designed to train women in non-traditional occupations.

LECTURER

Confidential, Fredonia, NY

Responsibilities:

• Designed Desktop Presentation Class - Class designed to teach students to use PowerPoint to effectively communication ideas from an electronic platform.
• Designed Webpage Design - Class designed to teach students to use web based platform to communicate ideas, mainly using Macromedia Dream Weaver.

LECTURER

Confidential, Jamestown, NY

Responsibilities:

• ntroduction to Computer Science
• Using FrontPage to create web pages
• Introduction to Microsoft Excel, and Microsoft Word
• Basics of Computers for non-credit students