Practice Manager Resume
Phoenix, ArizonA
SUMMARY:
A highly experienced senior software executive with a strong record of leading successful, high ROI product engineering teams in developing, releasing and maintaining commercial cloud - based software products and solutions. An extensive track record of managing near-shore and off-shore agile product development from initial concept through release, while providing strategic product management direction. A welcome addition to any leadership team with a demonstrated ability to deliver highly critical commercial SaaS and mobile product development programs within tight schedules and budgets and lead large teams of engineers. A results-driven leader willing and able to function in any role necessary to ensure overall success.
PROFESSIONAL EXPERIENCE:
Confidential, Phoenix, Arizona
Practice ManagerResponsibilities:
- Tasked with positioning the company for acquisition by a strategic buyer and successfully executing the transition.
- Positioned the company with multiple large international private equity and strategic industry buyers.
- Secured $272M valuation and associated acquisition from Confidential .
- Managed all technology and regulatory due diligence activities related to valuation and transition planning.
- Currently leading transition activities.
- Establishing a global Product Management and Information Technology support organization with over 95% of the resources working in a completely virtual office environment.
- Core product management, architecture and user experience resources distributed globally.
- Primary agile product engineering teams distributed across multiple locations in Europe & Australia.
- Highly integrated agile quality control team (product verification testing) based in India.
- Independent quality assurance (regulatory validation testing) team distributed across the United States.
- Product maintenance and support team distributed across multiple locations in the Russia.
- Redefining and implementing Standard Operating Procedures (SOPs) around the following frameworks:
- Multi-tier enterprise product management based on the Scaled Agile Framework (SAFe).
- Enterprise architecture based on The Open Group Architecture Framework (TOGAF).
- Regulatory quality agile development based on the Confidential (KANBAN).
- IT Service Management (ITSM) based on Confidential and established a continuous improvement roadmap to achieve Confidential Level 3 within 18 months and Level 5 within 36 months.
- Consolidating IT and clinical support personnel into a single cohesive Customer Service organization.
Confidential, New York, New York
Responsibilities:
- Consistently drove a 200% CAGR in FYs 2015 & 2016.
- Positioned the AMC telehealth platform within the Veteran’s Health Administration and secured a coveted prime vendor contract for the $1.1B VA Home Telehealth Program, which translates to over $250M in new revenue over the contract term.
- Established and developed strategic partnerships with Verizon, Qualcomm and Toshiba.
- Successfully positioned AMC Health’s virtual care platform as the core of Verizon’s Healthcare Internet of Things (IoT) product offering and working on a joint product offering.
- Established a global Product Management and Information Technology support organization with all resources working in a completely virtual office environment.
- Core product management, architecture and user experience resources distributed throughout the U.S.
- Primary agile product engineering teams distributed across multiple locations in South America.
- Highly integrated agile quality control team (product verification testing) based in India.
- Independent quality assurance (regulatory validation testing) team distributed across the United States.
- Product maintenance and support team distributed across multiple locations in the U.S and the Ukraine.
- Redefined and implemented all Standard Operating Procedures (SOPs) around the following frameworks:
- Multi-tier enterprise product management based on the Scaled Agile Framework (SAFe).
- Enterprise architecture based on The Open Group Architecture Framework (TOGAF).
- Regulatory quality agile development based on the Confidential (KANBAN).
- IT Service Management (ITSM) based on Confidential and established a continuous improvement roadmap to achieve Confidential Level 3 within 18 months and Level 5 within 36 months.
- Led the architecture and design of a leading edge, globally scalable SaaS mobile healthcare platform on AWS.
- Asynchronous RESTful node.js micro-services architecture deployed on a dynamic container fabric with a reactive user experience leveraging Angular.js and Apache Cordova across Android and iOS mobile tablet and smartphone devices with automated Bluetooth biometric patient vital sign monitoring.
- Embedded high-definition voice and video over the Web Real-time Communications (WebRTC) protocol.
- Built natively on ‘big data’ leveraging a Lambda architecture across MongoDB and Apache Cassandra to simultaneously support billions of discrete streaming transactions with real-time artificial intelligence and predictive analytics.
- Fully automated, secure continuous integration/continuous delivery (SecDevOps) pipeline on Amazon Web Services (AWS).
- Led the design and deployment of a comprehensive ISO Quality Management System to support:
- 510(k) Confidential Class II Medical Devices
- Bi-annual SSAE 16/SOC 2/Type 2 for HITRUST (Health Information Trust Alliance) audit reporting
- Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- Health Information Technology for Economic and Clinical Health (HITECH) Act
- Leading the effort to achieve FedRAMP Authority to Operate certification as a Cloud Service Provider for the DoD.
- Federal Information Security Management Act (FISMA) of 2002
CTO/Vice President
Confidential, Irving, Texas
Responsibilities:
- Developed multi-year strategic plan and led information technology transformation from a traditional application centric culture to a modern cloud-centric service oriented (SOA) component ecosystem.
- Led transformation of hundreds of legacy applications to a service oriented component architecture and cloud-based (SaaS) modular component application platform.
- Led design and implementation of hybrid public/private cloud technology platform utilizing Amazon Web Services (AWS) infrastructure as a service (IaaS).
- Pioneering disruptive model-driven generative software techniques using domain specific languages and meta-ontologies that are producing orders of magnitude reduction in cost and time to market for new software product development.
- Led transition of software product development methodology from outdated waterfall to a modern agile process.
- Led the strategic transformation of enterprise analytics offerings to a comprehensive ‘outcomes optimization’ platform expanding the core supply chain analytics product suite with clinical, financial and operational information to provide innovative new patient-centric analytic products to members.
- Led design and transition to a hybrid cloud-based, petabyte-scale polyglot ‘big data’ analytics platform using multiple SQL and NoSQL technologies.
- Led Enterprise Information Management (EIM) and Master Data Management (MDM) and chair of the data governance board.
- Led transformation of Product Management & SDLC to a comprehensive Agile Product Development process utilizing a combination of SCRUM, Disciplined Agile Development and the Scaled Agile Framework.
- Redefined roles and activities to enable the rapid scaling of development lifecycle to enhance business agility.
- Led ongoing maturity of software development organization per Confidential -DEV.
- Established and led the Enterprise Architecture leveraging the TOGAF framework.
- Designed & led implementation of a comprehensive resource reorganization plan to align and retrain product development resources around a scalable shared services model that integrates specialized near-shore and off-shore resources.
- Led design & implementation of IP voice, video, messaging, web conferencing and collaboration across the national network of Vizient offices.
Corporate Director
Confidential, Tennessee
Responsibilities:
- Developed long-term enterprise application strategy and 5-year $65M deployment plan for McKesson's Horizon Clinical application suite across all Vanguard hospitals.
- Established application integration Center of Excellence and deployed Sun’s J2EE Java Composite Application Platform Suite (Java CAPS) to implement an Enterprise Service Bus infrastructure as an evolutionary step to a Services Oriented Architecture (SOA). The first healthcare organization in the world to bring ICAN/CAPS to production in a large-scale deployment across the U.S.
- Developed enterprise portal strategy and established a collaborative Intranet for ~20,000 employees. Deployed Microsoft's .NET, SharePoint and Office Server technologies to facilitate knowledge management, collaboration and business intelligence across the organization.
- Established Program Management Office (PMO) and deployed Microsoft's web-based Enterprise Program Management tools across the organization.
Vice President
Confidential, Washington
Responsibilities:
- Founded and managed Mexico City, Mexico offshore development operations and worked to establish Confidential CMM certified ‘Center of Excellence’ for software development.
- Leveraged geographically distributed development teams (~40 people) in the U.S and in Mexico City to productize a robust pharmacy unit-dose medication administration and nursing automation system for NextRx, Inc. Led development from prototype to product on a wireless robotic platform (BEA 6.0 and Oracle v8.1.6) using J2EE SOA principles, JMS, EJB, XML/XSLT and JSP.
- Managed the outsourcing of Microsoft Windows CE.NET embedded software & driver development for Symbol Technology’s MK-2000 micro kiosk platform.
- Key strategic consultant at King County Metro Transit district. Led KCMT project managers in UML modeling of business &technology domains for the creation of a comprehensive Request for Proposal (RFP) for their new $25M On-Board Systems (OBS) ‘smart bus’ transit system.
- Designed and implemented a comprehensive enterprise HIPAA EDI solution for Patient Accounting Services Center (PASC) on SeeBeyond e*Gate (HIPAAWare) to ensure all medical billing information managed by PASC adhered to the rules of HIPAA EDI portability.
Practice Manager
Confidential, San Bruno, California
Responsibilities:
- Primary architect of the 7-year $650M outsourcing engagement for the County of San Diego. Led the application & technical architecture during the proposal process and together with business architects, designed the software, hardware, human & process infrastructure that supported the entire enterprise transformation initiative.
- Assumed chief architect role in the County of San Diego PMO to ensure that all project teams (~350 people) remained aligned with the overall program vision. Designed and implemented the Enterprise Application Integration (EAI) architecture utilizing ESB technology to support real-time integration of Oracle Financials, PeopleSoft HR/Payroll, numerous ancillary ERP and business intelligence applications. Developed the strategic SOA technology vision beyond the replacement of core business applications as they evolved to an ‘on-line vs. in-line’ delivery of county services through web user experience.
- Founding principal of the Services Oriented Architecture (SOA) practice within Confidential . Forged alliances with strategic leaders in SOA marketplace (Sun/SeeBeyond, BEA, Microsoft, WebMethods, Tibco, and Vitria). Guest speaker at the 2000 Oracle Applications User Group (OAUG) conference on Service Oriented Architecture (SOA).
Manager
Confidential, Irvine, California
Responsibilities:
- Managed development team of ~80 for the development of a $17M multi-tier client/server system that managed settlement of millions of hourly trades on the California-Independent System Operator (CAL-ISO) electric utility wholesale trading systems.
- Lead data architect & database administrator responsible for logical and physical database design and implementation of CAL-ISO Market Settlement application using Oracle 7.3.4.
- Lead data architect & database administrator responsible for logical and physical data warehouse and data mart design for the CAL-ISO Market Surveillance system using Oracle 7.3.4 and SAS.
- Lead database administrator and architect of “five-9’s” business continuity architecture using Oracle Parallel Server on clustered Digital 8400 Alpha servers.
- Lead data architect of a large online data warehouse and the corresponding data marts necessary to support an Executive Dashboard for Confidential .
