SUMMARY:

I am a results - oriented leader with proven success in managing and leading successful communities. With 18 years of proven success in Project Management, Business Analysis, Product & Sales Support and Quality Assurance. I am a critical thinker who can apply industry and business knowledge to ensure successful partnerships and revenue-enhancing initiatives.

TECHNICAL SKILLS:

Applications: PeopleSoft, PLUS, SAP, SAR, Mainframe, Document Direct, FileNet, WebFocus, Readsoft, Captiva, VPN, Microsoft Office, Minitab, MS Project

Graphics and Web Technology: HTML, Photoshop, Dreamweaver, Flash, Illustrator, Java Script

Operating Systems: Windows, MAC

Reporting Tools: SSAS, SSRS

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Solutions Architect / Engagement Manager

Responsibilities:

• Managed full Salesforce solution and delivery
• Performed architectural requirements and design sessions with clients
• Managed, coordinated, and facilitated requirements session
• Implemented full solution for Sales and Service Cloud
• Performed and managed data solution and migration

Confidential, Frisco, Tx

Salesforce Solutions Analyst /Architect

Responsibilities:

• Forseva Total Risk Management (TRM) framework for Collections
• Portal capabilities for Confidential Specialty Pharmacy
• Salesforce.com Chatter capability
• Web Content Management and Information Architecture for Specialty Services
• International Salesforce.com Sales and Contact management for World Courier
• Salesforce.com business assessment of Confidential Technology Groups’ Pharmaceutical equipment and services
• Salesforce.com process assessments and architecture review/design

Business Analyst Practice Leader

Responsibilities:

• Utilized various IIBA techniques and knowledge areas to ensure successful projects and corporate alignment.
• Received ITIL Foundation Certificate in IT Service Management.
• Performed various elicitation methods to attain E-Commerce content management requirements.
• Performed enterprise analysis to identify resource needs, behaviors within the organization, business and leadership needs.
• Identify and documented Metrics utilizing ITIL for the BA Community.
• Performed in depth root cause analysis on internal system and identified solution on 5 year old system issues.
• Became successful leader of our internal BA Community of 37 Analysts - created a vision, standards and foundation.
• Provided key milestones to Managers to assist with employee development, alignment and placement.
• Led and created a committee to assist with BA Community activities.
• Nominated as President of local toastmasters group.
• Led and guided focus groups to remove barriers and identify best practices for the organization.
• Partnered with IIBA to facilitate, organize and communicate the BA Competency Model.
• Created a Business Analyst Tool Box to assist leaders in identifying BA skill sets.
• Created a Career Path model for employee placement and development.

Confidential

Business Systems Analyst / Project Manager Consultant

Responsibilities:

• Liaison between business and technical resources.
• Converted business requirements into system design.
• Facilitated requirements sessions.
• Created, compiled, maintained and communicated orderly test results and status reports.
• Successfully implemented Salesforce projects.
• Documented several release packages with successful implementation.
• Coordinated and conducted several UAT sessions.

Confidential, Irving, Tx

Lead Business Intelligence Analyst

Responsibilities:

• Data analysis, mapping and profiling
• Documented report requirements for various areas within Saxon Mortgage (Loss Mitigation, HASP/HAMP, Collections)
• Performed Dimensional model GAP analysis.
• Utilized BIDS/SSRS tools to design reports.
• Extensive SQL review, interpretation and documentation to identify reporting needs.
• Followed AGILE Lifecycle for reporting and data analysis
• Performed source to target mappings from OLTP to Data Warehouse.
• Converted business requirements into system design for dimensional models.
• Worked extensively with DW Architect, ETL Analyst and Business Analyst to capture reporting requirements.

Confidential, Richardson, Tx

Product Manager/Business Analyst/Business Intelligence Analyst

Responsibilities:

• Conducted requirements sessions with Product Managers to design data models.
• Performed GAP analysis to check the compatibility of the existing OLTP with DM and OLAP infrastructures.
• Utilized SSAS and SSRS for data modeling for existing customers.
• Wrote SQL Queries to validate test results.
• Product Manager for Workflow and Incentive Compensation plans.
• Designed and documented a thorough product plan and business strategy.
• Facilitated several breakout sessions for product enhancements and redesign.
• Converted business requirements into system design.
• Conducted product demonstrations to new or existing clients.
• Followed Product Management Lifecycle for product redesign, implementations and enhancements.

Confidential, Dallas, Tx

Product Manager/Business Systems Analyst

Responsibilities:

• Conducted requirements sessions for government applications.
• Facilitated application testing, assisted with database setup, form configuration, billing analysis and reporting requirements using SSAS.
• Facilitated requirements sessions for reporting needs.
• Created, designed, compiled and deployed new reports using Visual Studio and SSRS.
• Conducted organizational analysis for an Incentive Compensation for Operation sites.
• Thorough analysis of operations throughput, headcount and budget to determine implementation schedule.
• Performed GAP analysis from existing OLTP with DM and OLAP infrastructures.
• Created, compiled, maintained and communicated orderly test results and status reports.
• Conducted reporting demonstrations utilizing SSRS tools.
• Wrote SQL Queries to validate test results.
• Granted Interim Security Clearance for projects

Confidential, Irving, Tx

Sr. Staff Analyst

Responsibilities:

• Identified, documented and implemented program management office for department. Responsibilities included benchmarking with reliable resources and document requirements for each phase. Identified tracking and measuring mechanism for new projects.
• Completed a GAP Analysis for existing department. Identified, developed and documented process measurements, quality reporting, trend analysis by process and completed headcount and budget analysis.
• Consultant, Project Manager and Analyst for new imaging solutions to new clients/processes. This included facilitating requirement-gathering sessions for new workflow processes, tracking and implement new solutions.
• Completed thorough process analysis using Six Sigma Methodology for select processes.

Sr. Staff Analyst

Confidential

Responsibilities:

• Project Manager and Process Analyst for Subrogation and Salvage recoveries.
• Responsibilities included implementing new processes due to reorganization and new business.
• Identify and implement new workflow, system, resources and measurements for tracking employee performance.
• Developed and enhanced existing process measurements, quality reporting, trend analysis and Sarbanes-Oxley Compliance analysis. Additional training was a requirement for the Subject Matter Expert. This allowed the SME to support the changes and understand the business needs.

Staff Analyst

Confidential

Responsibilities:

• Project Analyst for department Business Resumption plans that included Accounts Payable, General Ledger, Accounts Receivable, Subrogation and Salvage Claim Recoveries
• Expanded responsibilities for SAP and Mainframe Security. Responsibilities required further security reviewing for organizing and identifying business needs for each process outlined under Confidential Services and develop profiles accordingly.
• LAN Coordinator responsibilities included identifying, tracking and implementing updates and/or upgrades to equipment being used within facility, such as computers, printers and network troubleshooting.
• Project Analyst for three SAP Upgrades (3.1, 4.5 and 4.6); Travel & Entertainment rollout and reporting strategies.