SUMMARY:

• I am an industry - recognized Business Intelligence/Analytics professional and thought leader with extensive management as well as hands-on experience in BI, analytics, data visualization, data warehousing, ERP and SaaS. I am a versatile visionary with the ability to easily fit into diverse roles, strategic or operational, in a startup or a Fortune 100 company.
• As Program Manager, leading the customer listening analytics project at Equinix; project uses machine learning and predictive analytics.
• Planned, designed, and implemented an analytics/data visualization project for Confidential.
• Organized and managed the Customer Success and Implementation (Professional Services) team for a BI startup.
• Designed and implemented the solution for an intractable analytics and architecture problem for the Confidential ’s Space and Naval Warfare Systems Command (SPAWAR). Architected the integration of three standalone BI systems.
• Entrepreneurial spirit that helped establish the Confidential while, simultaneously, working full-time and providing advisory services for Confidential ’s BI data analysis program.
• Implemented a game-changing Win/Loss real-time data visualization application for Confidential, which provided it a competitive edge against competitors.
• Experience encompasses Finance, Payment Services, Business Operations, Supply Chain, Procurement, Inventory Management, Manufacturing, Sales, Service, and Education.
• 15 years of experience in analytics and data visualization. Includes 8 years of SAP BW, 5 years of Business Objects, 2 years of OBIEE, 5 years of Tableau, and MicroStrategy (limited).
• Experienced in defining solutions, implementing projects (BI, ERP and SaaS), scoping, designing applications and dashboards, and leading requirement workshops.
• Versatile business experience complimented by sound technical skills; e xceptional communication and writing skills.
• Industry-recognized Business Intelligence/Analytics professional and thought leader with extensive management as well as hands-on experience in business intelligence, analytics, data visualization, data warehousing, ERP (SAP) and SaaS. Versatile strategist and visionary with the ability to easily fit into diverse roles, strategic or operational, in a startup or a Fortune 100 company. Can take a concept or a requirement, for a small or large enterprise, and architect it into a solution that can be implemented easily and cost-effectively.

TECHNICAL SKILLS:

BI tools: Tableau, Business Objects, MicroStrategy, OBIEE, SAP BEx, and Lantern

Applications: SAP ERP, SAP BW, PeopleSoft, Oracle, and SFDC

Databases: Oracle, SQL Server, Teradata and Netezza

Methodologies: Agile, Waterfall, ASAP and Deliver

Cloud: Google Cloud Platform

Other: Data Warehousing, Big Data, HP Quality Center, JIRA, Clarity, UPK, uPerform, Captivate, Clarizen, Open Plan and MS

PROFESSIONAL EXPERIENCE:

Confidential, Bay Area, CA

Program Manager

Responsibilities:

• Leading the “Customer Listening and Action” analytics project, which analyzes both structured and unstructured data
• System uses predictive analytics and generates actions based on results.
• Platform used is Google Cloud Platform (GCP). Performing typical project management tasks. Also, leading the planning effort for the next project phase, which includes defining scope, requirements workshop planning, selecting the vendors, etc.

BI Consultant

Confidential

Responsibilities:

• Consulted for Confidential on their user migration project, which entailed migrating users from two different BI systems onto a common MicroStrategy platform.

Engagement Manager

Confidential

Responsibilities:

• Led the Tableau analytics project for Confidential (a $33 billion European conglomerate), which provided management with market intelligence pertaining to customers, partners, competitors, investments, and acquisitions. Performed requirements analysis, design, as well as implementation.
• Designed the source data structure, developed Tableau visualizations and dashboards, and researched back-end solutions for automating the data extraction process.

Confidential, San Francisco, CA

Head of Customer Success

Responsibilities:

• Organized and managed the Customer Success and Implementation (Professional Services) team for a BI/data visualization tool startup.
• Worked with the CTO, product, sales, marketing and implementation teams to develop the roadmap, define product features, and improve the flagship product. In the product manager role, managed a key UI/UX project.
• Translated business needs and product requirements into new solutions for customers.
• Managed customer relationships and acted as customers’ trusted advisor. As PM, implemented and rolled out complex desktop, server, and SaaS projects.
• Managed consultants, developers, designers, and instructional designers.
• Tested new product releases, provided marketing and pre-sales support, presented pre-sales demos, wrote white papers, and developed processes for onboarding and training.

Confidential, San Diego, CA

BI Architect

Responsibilities:

• Led the technical team, consisting of senior Confidential executives and consultants.
• Evaluated three independent BI systems and provided a solution that enabled enterprise reporting, optimized resources, and consolidated capabilities.
• Performed analysis from technical and cost perspectives, designed the new architecture, and implemented the recommended solution.
• Authored the comprehensive business case analysis report, which included an evaluation of diverse technologies and tools (SAP BW, HANA, Oracle, Netezza, Business Objects, Tableau, Data Visualization, and Logical Data Warehouse).

Confidential, Sunnyvale, CA

Information Operations Analyst / Project Manager

Responsibilities:

• Led development team that implemented analytics applications using Tableau.
• Interfaced with senior executives to identify needs, documented specific requirements and, subsequently, implemented numerous analytics projects in finance, sales, logistics, HR, operations, customer analysis, inventory management, and quality.
• Monitored customers to determine application usage, customer satisfaction, and identified areas for increasing footprint and usage.

Confidential, San Jose, CA

SAP / BI Consultant

Responsibilities:

• Worked as an Confidential for Accenture, PwC, Deloitte, Genentech, Kraft Foods, PepsiCo, Chevron, DaimlerChrysler, Clorox, Polycom, Bose, Home Depot, Textron, PG&E, and many other blue-chip clients.
• Consulting roles included Project Manager, Reporting Lead, BI Lead, Strategic Analyst, Senior Business Analyst, as well as UAT and Training Lead.
• Planned and implemented numerous BI and/or ERP (SAP) full life-cycle projects.
• Analyzed business and technical architectures, developed roadmaps, conducted requirement workshops, scoped projects and estimated costs, managed projects, developed dashboards and reports, executed UATs, evaluated new technologies, developed master data strategy and processes, documented processes and UI standards, developed training documentation, and delivered training.

Confidential, Harrisburg, PA

Solution Specialist / Project Manager

Responsibilities:

• Managed the reporting and training project teams.
• Developed the strategy used for implementing the enterprise reporting solution.
• Designed the online system used to rollout the application to 12,000 users, which saved the project $500,000.

Confidential, Milpitas, CA

Member PMO & Technical Training Manager

Responsibilities:

• Helped streamline and merge two project methodologies (SAP ASAP and Deliver), which improved the execution of projects.
• Evaluated new tools including business performance (BPM) and web-based training software.
• Managed the SAP project training team and implemented an innovative delivery solution that saved $300,000.

Confidential, Mountain View, CA

IT Applications Manager

Responsibilities:

• Led the implementation of MM, PP and QM modules for a $22 million SAP project.
• Reduced the development cost of custom reports by 75%.
• Also led the data warehouse and Business Objects implementation project.

Confidential, Brisbane, CA

Senior Business Systems Analyst

Responsibilities:

• On the full life-cycle SAP project, performed hands-on configuration and testing for MM, SD and Finance modules.
• Worked as an internal consultant on Hitachi’s first data warehouse project.