SUMMARY:

• Highly experienced IT Technical Manager Proficient in working with Banking, Telecom.
• Performing accurate analysis and providing key insights as the outcome are the keys to draft and implement business development strategies.
• Utilizing my unique skills of Techno - Functional expertise wherein I can bridge both Business and Technical teams, I would like to apply for appropriate position in your esteemed organization.
• SERVICE MANAGEMENT, OPERATIONS in BIG DATA, Middleware, Business Intelligence, Data Warehouse, IT Consulting and Management
• Strong experience in leading and supervising the business intelligence department including OPERATIONS in BIG DATA, DWH, etc.
• Comprehensive knowledge of BIG DATA, BI/DWH and its application
• Experience in working with BIG DATA, Business Intelligence tools and advanced visualization tools and applications
• Proficient in various computer languages and programming
• Strong analytical, statistics, organizational, and computer skills
• Excellent knowledge of relational databases and various reporting Tools having different frameworks - Flume, Sqoop, MapReduce, INFORMATICA, DATASTAGE, Cognos, SAS, BO, etc.
• Sound understanding of data warehouse architecture and BI portals
• Experience with hiring, mentoring, and supervising team

PROFESSIONAL EXPERIENCE:

Confidential

Platform Service Support Manager

Responsibilities:

• Ensured eSignature and Filenet Content Services are available as per agreed SLA to Business
• Ensured services
• Availability Management
• Service Resilience parameters are setup, agreed by Upstream/Stakeholders and monitoring
• Change Management - Part of CAB to ensure that Changes are reviewed, Changes are not happening in Blackout or Change Advisories, Assess risks, etc.
• Service Continuity - DR Strategy is built, artefacts are maintained, Build DR Testing Schedule is built and follow up for execution
• Capacity Management
• System Health
• Seasonal Plans
• Long-term Planning
• Environment and Product Management
• Currency Governance
• License Management
• Lifecycle Management
• Patch Management
• Platform Development Lifecycle
• Service Management
• Shared Service Ownership includes TCO Components of the Platform, Define, Monitor and Report Platform SLAs, LOB Service Usage, Identify Service Gaps, Publish and maintain Shared Services Delivery standards
• Stability Enhancements
• Enhancements to the platform to ensure improved Availability, Performance Stability, Automation (APSA)

Confidential

Service Delivery Manager

Responsibilities:

• Business Stakeholder Management including working with both IT and Business Stakeholders
• Conflict Management - Managed conflicts within Team arising out of the nature of the business wherein Confidential is completely responsible for ROGERs business queries
• Issue Management - Rotated work force to follow the Sun model with emphasis on coverage of 20 hours from offshore during weekdays and 24 hours on weekends.
• Performance Enhancements - Redesigning of existing processes has led to productivity gains of between 200% to 700% of certain process flows
• Governance - Putting in BI Governance Structure in place including the following:
• BI Governance Committee
• BI Lifecycle - Data analytics, User Experience for acceptance, Training
• BI End-User Support - Building up SWAT team to help end user for Ad-hoc data requirements
• BI Program Review - Help identify BI maturity, building meaningful metrics, opportunities to reduce erroneous costs/credits
• Suggested strategies for improving performance of solutions
• Programmed and executed scalable and quality application code
• Formulated and implemented risk mitigation strategies
• Designed and developed Big Data systems on VMWare systems
• Conducted interviews for hiring associates for Big Data systems
• Helped in promoting ETL Standard processes for SQL server and shell scripting procedures
• Implemented migration processes of historical data sources to data warehouses
• Participated in marketing launches of new software releases
• Maintaining HADOOP DATA LAKE
• Collaborated with stakeholders and develop need-based solutions
• Enhanced security and privacy of business data and enforce policies and regulations
• Assisted BI Architecture team in developing efficient and reliable models and solutions which resulted in removal of redundant processes
• Established data controls - This has led to reduction in business tickets by over 200% YoY
• Ensured compliance is met in terms of Design Reviews, Data Model, SDLC, Run Books, KT session, Deployments, Implementations
• Responsible for Overall Operations and Development for BAU and Enhancements - Resulting in increase of Success rates operationally from a dismal 56% in July 2016 to over 99 .8% since Jan 2017 onwards
• Collect, compile, and analyze business data and draft technical strategies to help business in accomplishing its stated objectives
• Responsibilities includes presentations in front of Clients at Senior Levels

Confidential

Program Manager

Responsibilities:

• Stakeholder Management
• Worked with Business Stakeholders to understand stated goals and objectives which were communicated to IT Team for execution
• Conflict Management
• Managed conflicts between Vendor teams to control issues
• Part of the project is outsourced to SME Vendor and conflicts arising due to misunderstanding of issues between various teams
• Issue Management
• Controlled issues by building proper TEST processes thus reducing lead time
• Performance Enhancements - Devising out of the box solutions to help enhance performance - Since it’s migration project, enhancements limited to looking at various parameters of OS, Application Software, etc.
• Ensured that both onshore and offshore teams are working together to provide solutions to Confidential
• Multiple Mainframe Application re-hosting
• Re-hosting from Z/OS to LINUX Platform using Oracle TUXEDO
• Gathered Technical information from Vendors
• Understanding of Technical Issues
• Delegated appropriate tasks to appropriate resources and involved right parties.
• Project Planning
• Tracked Milestones
• Maintained Risk Register
• Ensured Project Deadlines are met within Timelines and Budget
• Helped manage Change Management
• Prepared Reports to Clients
• Prepared RUS Chart
• Prepared P&L Statements
• Understood POC requirements and helping create Use Cases
• Understood Gaps in Processes, Resources, etc.
• Identified suitable resources for onboarding
• Executed Project in AGILE methodology
• Responsibilities included presentations in front of Clients at Senior Levels

Program Manager

Confidential

Responsibilities:

• Responding to RFQ
• Understanding POC requirements and helping create Use Cases
• Understanding Gaps in Processes, Resources, etc.
• Identifying suitable resources for onboarding
• Helping in Building Strategy and presentations
• Execute projects using AGILE methodology
• Providing Solutions in:
• BI
• BIG DATA
• HYBRID ARCHITECTURE
• DATA MIGRATION/DATA MANAGEMENT

Business Value Consultant

Confidential

Responsibilities:

• Met with Clients at CXO, SVP, Director as well as Staff
• Understanding landscape at Client Site
• Gathering “AS-IS” and “TO-BE” information
• Analyzed Gaps in processes
• Documented Requirements, Strategy, Roadmap, etc.
• Prepared SOW/RFQs
• Presented Recommendations to Clients for future course of action

Techno-Functional Lead

Confidential

Responsibilities:

• Handled a budget of over $10 Million
• Analyzed business data and developed business intelligence strategies
• Worked closely with Marketing, Finance, Product, and Operations teams and identified factors driving the business
• Managed design and implementation of business intelligence projects
• Identified and implemented business solutions in line with the company's policies and procedures
• Optimized business processes with help of business intelligence tools
• Improvised product operations and marketing procedures and generated revenue for the company
• Supervised activities of the analytics team members and ensure they provide completed and accurate information to stakeholders
• Collected and used various business data from cross-functional departments and resolved business problems
• Planned and achieved quality standards and business benefit
• Set Strategy for BI in Confidential
• Was responsible for Etisalat BI Projects & Operations - Oracle, Teradata, SAS, and DataStage were running as per expected SLA
• Managed Regulatory Requirements
• Managed collection of BIG DATA repository in HADOOP Cluster
• Conducting and chairing meetings to understand business issues in meetings with C-level, VPs, Stakeholders and Staff and involving IT team by disseminating information appropriately understood by IT and ensuring that business message and requirement got noted correctly.

Confidential

Operations Head

Responsibilities:

• Major responsibility included saving $2 million annually to the company.
• Consolidated over 1400 MIS reports into less than 400 Reports across the country
• Handled a budget of over $20 Million p.a.
• Led the transformation project to re-architect the existing EDW at Confidential India
• Operational Improvements led to improvement in SLA and Scorecard - SLA improved from 89% to over 99%
• Recommended overall strategy for upgrade of current infrastructure
• Was involved in doing POC for bringing in BIG DATA into the DWH
• Was responsible for staff of 6 Confidential + oversee 100 Vendor Employees
• Ensured Call Detail Records were finely tuned for Web URL Analysis
• Ensured proper Standards were being followed for
• Ensured that the MDM data is updated and maintained
• Presentations to Senior Management on the state of DWH as well as the progress of the various projects and pointing out various risks on a project
• Ensured VF India was the leader in VF Opcos (UK, Germany, etc.) and shared best practices within the Global organization
• Ensured Business had BI Available around the clock
• Provided inputs to Vendors to improve processes
• Conducted over 15 training sessions for various VF teams (Marketing, Finance, Sales Departments, etc.)
• Analyzed Gaps in processes, Documenting Requirements, Strategy, Roadmap, etc.
• Conducted and chaired meetings to understand business issues with C-level, VPs, Stakeholders and Staff and involving IT team by disseminating information appropriately understood by IT and ensuring that business message and requirement got noted correctly.

Environment: MS Project, Teradata v12/13, SAS, IBM Websphere (DataStage), COGNOS, BTEQ, FASTLOAD, MLOAD, Chordiant, Alterian, MIS, etc.

Delivery Manager

Confidential

Responsibilities:

• Programmer analyst on mainframes using SAP ABAP/4, CICS, COBOL 2, DB2, VSAM, TSO/ISPF in various projects listed below:

Environment: Mainframe, COBOL, CICS, CSP, SAP ABAP/4