SUMMARY:

• I am a very experienced product strategist, team leader, technical product manager, product, solutions, and software architect. I have created highly successful software products and software development teams, managed every stage of the software lifecycle from creation to retirement, engaged with executives and customers at all levels and stages of the sales cycle, been responsible for product strategy and business development, and addressed international conferences, workshops, and user groups.
• Very deep knowledge of the Internet and of a variety of advanced IP - based services and of the infrastructure and management of such services, including interfaces to other networks such as mobile and voice
• Intimate knowledge of the entire SDLC, from concept through product management to development, deployment, ongoing support and maintenance, and retirement
• Very experienced in exploring and understanding customer requests and issues and translating these into detail requirements for the Engineering and QA organizations, using tools like Jira, kanban boards, storyboards, etc; and in SaaS and cloud deployments
• Very experienced software architect, highly skilled in both OO and procedural styles, designed public APIs, multi-tier architectures, different development methodologies (e.g. Agile, Scrum, XP, Waterfall, etc), planning and performing code reviews, work estimation, and measurement and reports, GUI design including wireframes and workflows
• Experienced team leader, directing up to 50 engineers in multiple international locations
• Experienced in shipping software to international customers, including I18N and L10N
• Experienced in all aspects of designing, building and operating very large online services with extreme uptime, security, performance, and reliability requirements
• Expert in numerous programming languages and styles including C++, C, Perl, sh, ksh, lua, assembler, tcl, python, Java, awk, JavaScript, DBMS (Oracle, DB/2, Sleepycat), J2EE, Object-Oriented, kernel, real-time and multi-threaded programming
• Protocols include UDP/TCP/IPv4/v6, LDAP, XML, JSON, SOAP, HTTP, DNS, SSL/TLS, XMPP, SMTP/POP/IMAP, OSPF, BG
• Expert in Solaris, Linux, AIX, many other UNIX variants, virtualization, and MS Office
• Expert in the analysis and correction of performance issues
• Experienced in standards-setting processes (IETF and OMA)
• Experienced international business traveller, and intimately familiar with business requirements of large telecomm and other service providers
• Exceptional analytical, inter-personal, presentation and research skills

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Responsibilities:

• An outsource IP service provider for broadband carriers
• A turnkey ISP supplier whose clients would operate in a third-world environment utilizing next-generation wireless connectivity (WiFi/3G/WiMAX/4G)
• An embedded software package to run in a set-top box to enable targeted advert delivery in the IPTV/high-speed Internet connection space

Confidential, Columbia, MD

Senior Product Manager

Responsibilities:

• Product Manager for the Momentum product, a supremely flexible, high-performance MTA used (on the receiving side) for AS/AV and other types of filtering, and (on the sending side) as a high-volume (billions/day) sending engine. It includes plug-ins for SMS, MMS, and XMPP (standards-based Instant Messaging), a GUI-based management console, and a complete GUI-based application for message creation
• Performed in roles as diverse as Release Manager, Product Architect, Solutions Architect, and Product Strategist; managed the product roadmap and the expansion into both Social Media and Mobile Push, including strategy and business partnerships
• Performed triage on customer issues, and managed the feature request backlog
• Acted in both a pre- and post-sales capacity with international customers
• Primary technical interface with customers and prospects, analyzed customer needs and problems, created solutions, and translated these into technical feature requirements as needed; designed and reviewed designs for customer installations

Confidential, Florham Park, NJ

Product and Solutions Manager

Responsibilities:

• Designed Engineering product release strategy for a mobile IPTV service
• Investigated, selected and customized tools necessary both to track requirements through the software lifecycle and to define a product release. Synchronized client and server releases and feature-sets, including UI components
• Participated in the OMA BCAST and CD standards groups, including attending and reporting on these groups’ conferences
• Evangelized the product to prospective customers and at conferences (3GSM, CTIA)
• Worked with partners on joint product offerings, business development, and strategy

Confidential, Sunnyvale, CA

Solutions Architect

Responsibilities:

• Directed product strategy for the Email store and Email edge security product lines, especially that related to standards-based development, and attended and reported on conferences relevant to these efforts, updating product plans in light of emerging standards
• Acted as chief technical sales engineer, attending user groups and both pre- and post-sales meetings, gathering requirements and explaining how the product would address customer issues; designed and reviewed designs for customer installations
• Produced product plans aligned with both customer requirements and standards efforts, wrote and reviewed Product Requirement Documents, led the Product Management organization, generally managed the development process
• Implemented release management and planning processes for feature development
• Helped grow the Engineering and Product Management organizations, addressing staffing issues as needed
• Designed and reviewed feature-sets which would end up in products used by over 100M end users worldwide
• Attended and spoke at IETF Working Groups and other conferences and workshops, both online and in person

Confidential, Redwood City, CA

Technical Product Manager / Senior Product Technologist

Responsibilities:

• Successfully managed the Mx and Kx product lines through multiple iterations of their lifecycles. This software had over 100M end users and carried over 25% of all the Email on the Internet, with numerous international installations and many sites with over 10M users each. Created and developed new features in response to customer demands, technology shifts, and commercial opportunities
• Architect for the software suite, reviewed engineering designs, test plans, training materials, documentation, I18N/L10N requirements, wired / wireless UI designs, etc
• Built teams within the development and support organizations, addressed conflicts, participated in personnel reviews
• Managed the Product Release Process, analyzed trade-offs, decided between alternatives, created product requirements
• Managed and was technical liaison for key partnerships with 3rd party vendors and partners including anti-abuse offerings
• Integrated Mx with other Openwave products: SMS, MMS, SMS, IPVM, and UM, and partner offerings such as VOIP
• Prepared and gave technical and other presentations to customers up to and including C-levels, journalists, and analysts
• Acting as chief product evangelist, spoke at a wide variety of user groups and conferences such as the first ever anti-spam conference (where I was the lead technical speaker), and at other conferences, workshops and working groups

Confidential, New Jersey

Technology Consultant / Senior Member of Technical Staff

Responsibilities:

• System Architect for Worldnet, at the time the largest consumer ISP in the world. Technical Lead of the team that built Worldnet up to 2M users (50x original design goal) with 99.9% uptime. Designed and implemented responses to abuse problems, and created testimony for congressional committees.
• For Confidential, lead technical sales engineer, responsible for analyzing software needs and ensuring that these were met by the product line
• For Confidential, worked on the Advanced Intelligent Network and the 86-10 docket
• Designed, implemented and operated a gateway system which offered a secured entry and exit point for electronic mail into and out of Confidential .
• I was a member of the corporate-level committee that was charged with managing this service for the benefit of, and a member of the Confidential Security Committee.
• Led a number of large development projects, working on everything from customized email installations to new releases of the UNIX shell, and interfacing with other internal organizations; including building the teams, arranging for resources and infrastructure as necessary, monitoring team dynamics, and addressing personnel issues