SUMMARY:

• 17+ Years experience in Programme, Portfolios & Delivery Management, Product and Project Management, handling Deliveries of multiple projects & their Analysis, Design, Development & Client Interactions.
• Has good business knowledge in the various domains - Telecom, IPTV, Messaging, Financial, Human Resources & Healthcare domains.
• Experienced with the complete system development lifecycle and End-to-End delivery Management.
• Experienced with the complete system development lifecycle. Also have experience in working and managing Offshore-Onsite Model and Production / User support environment.
• Served as a Delivery Manager, Program Manager, Project Manager and managed numerous projects.
• Proficient in Messaging applications SMS/MMS/EMAIL, IPTV, CGI, Perl Scripting, JavaScript, HTML, Databases, Web based application development and handling Multiple programs and deliveries & Projects
• Created and managed the project budget by estimating cost of resources and allocating them to them program/project schedule, associated phases, milestones, and deliverables.
• Instrumental in Business development and Customer relationship management - Account Mining and Hunting . played major roles in current engagements and other portfolios of customer expand & grow business to significant numbers with 100% customer satisfaction.

TECHNICAL SKILLS:

Operating Systems: RedHat Enterprize Linux 5/6, Windows NT / 2000, XP, sunOS Unix 5.6Languages: Pascal, Turbo C, C++, Shell Script, Perl, PL / SQL, SQR, Java/J2EE, JSP Servlets

RDBMS: Postgres 5.3, Mysql 5.1/7.1, Oracle 8I, Oracle 9I, Sybase, PeopleSoft Tools, Oracle 11g

Internet Technologies: HTML, PHP 3.0, CGI - Perl, MS IPTV, MediaRoom 2.0, Django, JMS

Messaging system/Services: SMS, Sendmail 8.11, Qmail 1.3 ( MTA ), SOA, SMPP, MMS, Ensemble Intersystems, SOAP, REST/JSON/WSDL

Web Server: Apache 1.3.12, Weblogic Server

Desktop Tools: MS Project, MS Office, FPA, TFS, Rally, Jira, QC, Sharepoint

Management: Programme, Portfolio, Delivery, Project, Technical & Management

WORK EXPERIENCE:

Delivery Manager

Confidential

Responsibilities:

• Managing deliveries for various Projects, Program and directing the allocation of personnel and material resources to under Verizon Wireless communication portofolio their budgeting, estimates, controlling and Deliveries of the development and support involved from Onsite and Offshore stakeholders, teams and their seamless handshaking
• Client Management and various Stakeholders Management for Services Verizon wireless communication portfolio
• Working with SDUs to manage End-to-End Program and deliveries for existing projects under eM portfolios
• Involved in Client, Vendor, Contract management and Change management functions for the Verizon
• Highlighting risks to top management and growth avenues in various domains across the client endeavors.
• Developing management reports & dashboards to report weekly status to senior management for Verizon and TechM.
• End to End ownership of Managing Program, executing and their implementation of above projects deliverables within the time boundaries
• To oversees the work of his teams and SMEs (Subject Matter Experts) in constantly exploring further process improvements, automation, and cost optimization
• Performing Resource Management through resourcing for the program, identifies resource requirements, and recruits experienced professionals for the project execution. Building capabilities within the team, peers, leaders thru Mentoring & imparting knowledge to various level at Onsite/Offshore and help developing competencies and a competitive and healthy environment within team and IDU to grow achieve the highest success levels with great motivations.
• The program addressing to implement continual, measurable software process improvement. They are Defect Prevention Technology, GAP analysis, Change Management, and Process Change Management and documentation, checklist & Quality Gates
• Managing account farming and hunting for Verizon wireless communication portfolio’s and capability building for Tech Mahindra.
• Working with Sales, Account & Marketing to create and approve proposals, SOW, RFP’s, solutions on existing and new accounts.

Environment:

• Stream: Java/J2EE, JSP/Servlet, SOAP, SOA, REST/JSON/WSDL, Oracle 11g, Weblogic server, webservices, JSON, JDK, Perl,
• Tools: MS Project, Jira, Agile-Scrum, ALM QC etc.
• Operating System: Redhat Enterpirze Linux 5 & Sun Solaris 5.10
• Project/Delivery Model: Agile-Scrum-Sprint model

Program Manager / Delivery Manager

Confidential

Responsibilities:

• Managing support deliveries for various released applications, Program and directing the allocation of personnel and material resources to under eStrategy portofolio - EM Projects, their budgeting, estimates, controlling and Deliveries of the development and support involved from Onsite and Offshore stakeholders, teams and their seamless handshaking
• Client Management and various Stakeholders Management for Services supported for eMaintenance & eStrategy portfolios
• Working with SDUs to manage End-to-End Program and deliveries for existing projects under eM portfolios
• Involved in Client, Vendor, Contract management and Change management functions for the AT&T and their end clients.
• Highlighting risks to top management and growth avenues in various domains across the client endeavors.
• Developing management reports & dashboards to report weekly status to senior management for AT&T and TechM.
• End to End ownership of Managing Program, executing and their implementation of above projects deliverables within the time boundaries
• To oversees the work of his teams and SMEs (Subject Matter Experts) in constantly exploring further process improvements, automation, and cost optimization
• Performing Resource Management through resourcing for the program, identifies resource requirements, and recruits experienced professionals for the project execution. Building capabilities within the team, peers, leaders thru Mentoring & imparting knowledge to various level at Onsite/Offshore and help developing competencies and a competitive and healthy environment within team and IDU to grow achieve the highest success levels with great motivations.
• The program addressing to implement continual, measurable software process improvement. They are Defect Prevention Technology, GAP analysis, Change Management, and Process Change Management and documentation, checklist & Quality Gates
• Managing account farming and hunting for eM and eStrategy’s multiple application portfolio’s and capability building for Tech Mahindra.
• Working with Sales, Account & Marketing to create and approve proposals, RFP’s, solutions on existing and new accounts.

Environment:

• Stream: Java/J2EE, JSP/Servlet, SOAP, SOA, REST/JSON/WSDL, Oracle 11g, Weblogic server, webservices, JSON, JDK, Perl,
• Tools: MS Project, RALLY ( Agile-Scrum), Prism, ALM QC etc.
• Operating System: Redhat Enterpirze Linux 5 & Sun Solaris 5.10
• Project Model: Agile-Scrum-Sprint model

Sustaintment - Customer Delivery Manager

Confidential

Responsibilities:

• Managing support deliveries for various released applications, Program and directing the allocation of personnel and material resources to eStrategy SDNOM and Mobility Dashboard Projects, their budgeting, estimates, controlling and Deliveries of the development and support involved from Onsite and Offshore stakeholders, teams and their seamless handshaking
• Client Management and various Stakeholders Management for Networks, Ethernet, EVC, ports, orders, Maps, eMaintenance & portfolios Management.
• Working with SDUs to manage End-to-End Program for existing projects.
• Involved in Client, Vendor, Contract management and Change management functions for the AT&T and their end clients.
• Project Budget, Cost Management/Optimization: Partnered with client management team to evaluate and implement opportunities to improve onsite - offshore utilization and providing significant cost reduction to clients on project delivery and optimized resources and operational costs enabling reduction of overheads.
• Highlighting risks to top management and growth avenues in various domains across the client endeavors.
• Developing management reports & dashboards to report weekly status to senior management for AT&T and TechM.
• End to End ownership of Managing Program, executing and their implementation of above projects deliverables.
• Building capabilities within the team, peers, leaders thru Mentoring & imparting knowledge to various level at Onsite/Offshore and help developing competencies and a competitive and healthy environment within team and IDU to grow achieve the highest success levels with great motivations.
• To review and provides guidance for creating Risk Mitigation Plans for all critical customer projects, keeping in mind various potential risks.
• The program addressing to implement continual, measurable software process improvement. They are Defect Prevention Technology, GAP analysis, Change Management, and Process Change Management and documentation, checklist & Quality Gates
• Managing account farming and hunting for eStrategy and their multiple application portfolio’s and capability building for Tech Mahindra.
• Working with Sales, Account & Marketing to create proposals on existing and new accounts.

Environment:

• Stream: Java/J2EE, JSP/Servlet, SOAP, SOA, REST/JSON/WSDL, Oracle 11g, Weblogic server, webservices, JSON
• Tools: MS Project, RALLY ( Agile-Scrum), QC, Sharepoint etc.
• Operating System: Redhat Enterpirze Linux 5

Program Manager

Confidential

Responsibilities:

• Managing Program and directing the allocation of personnel and material resources to RHM Projects, their budgeting, estimates, controlling and Deliveries of the development and support involved
• Review of Analysis, Designing/Architecting E2E flows for the system requirement for the Verizon as well as their Enterprise customers
• Executed, controlled and monitored projects; assigned or re-assigned tasks to team; monitored the work progress; ensured timely delivery; conducted status meetings; updated project progress to Client Managers, Partners and client stake-holders;
• Vendor Management for Devices and applications and their flows
• Development of Program milestones, project milestones and delivery times, including managing and directing successful migration/deployment in production as well as project delivery meetings and progress tracking with Agile-Scrum/Sprint methodologies;
• Working with SDUs to manage End-to-End Program for existing projects.
• Involved in Vendor, Contract management and Change management functions for the Verizon and their end clients.
• Developing management reports & dashboards to report weekly status to senior management for Verizon and TechM.
• Owning End to End responsibility of Managing Program, highlight possible risks, budget and resource overrun if any and executing and their implementation of above projects deliverables.
• The program addressing to implement continual, measurable software process improvement. They are Defect Prevention Technology, GAP analysis, Change Management, and Process Change Management and documentation, checklist & Quality Gates
• Managing account farming and hunting for RHM and their application portfolio’s and capability building for Tech Mahindra.
• Working with Sales & Marketing to help them to create proposals on growth on existing and new accounts.

Environment:

• Stream: Django, Python, Oracle 11g, Ensemble, SQL Server(DW)
• Tools: MS Project, TFS ( Agile-Scrum), Jira, Intersystem etc.

Program Manager

Confidential

Responsibilities:

• Successful deliveries for 7 Telecos in US Region.
• Managing and directing the allocation of personnel and material resources to IPTV Projects, their budgeting, estimates, controlling and Deliveries of the development and support involved
• Managing the Mediroom and its interactive application portfolio’s and capability building.
• Development of project milestones and delivery times, including managing and directing successful migration/deployment in production as well as project delivery meetings and progress tracking;
• Managed customer escalations and concerns.
• Managed and delivered projects using the company's tools/methodologies and client specific project methodologies and tools.
• Working with SDUs to manage End-to-End Program for existing projects.
• Involved in contract management and change management functions
• Developing management reports & dashboards to report weekly status to senior management.
• End to End ownership of Managing, executing and their implementation of above project deliverables.
• The projects addressing to implement continual, measurable software process improvement. They are Defect Prevention Technology, GAP analysis, Change Management, and Process Change Management and documentation
• Working with Sales & Marketing create proposals on existing accounts.
• Ensuring demonstration of TechM’s capabilities
• Tech Mahindra had participated in the Microsoft Mediaroom application development worldwide contest organized by Microsoft. We were one of the finalists in that contest. We have also got Microsoft Mediaroom finalist logo from Microsoft.

Environment:

• Stream: ASP.NET,SQL Server, Mediaroom presentation framework, Windows 2008
• Tools: MS Project etc.

Project Manager

Confidential

Responsibilities:

• Developing management reports & dashboards to report weekly status to senior management.
• End to End ownership of Managing, executing and their implementation of above project deliverables.
• Coordinated Software releases with the different technology teams, HR Infrastructure, DBAs & SAs.
• Interacted heavily with the business to gather requirements, develop functional design specifications and discuss delivery considerations.
• Coordinated the day-to-day Milestone based project deliveries.
• Improvement in the quality and efficiency of the systems by facilitating design reviews, code reviews and performance tuning.
• Development of Messaging service applications and protocols from scratch.
• Providing solutions to unique characteristics of the business problems faced by customer.

Environment:

• Stream: ASP.NET,SQL Server, Mediaroom presentation framework 2.0, Windows 2008
• Tools: MS Project etc.

Project Manager

Confidential

Responsibilities:

• Developing management reports & dashboards to report weekly status to senior management.
• End to End ownership of Managing, executing and their implementation of above project deliverables.
• Coordinated Software releases with the different technology teams, HR Infrastructure, DBAs & SAs.
• Interacted heavily with the business to gather requirements, develop functional design specifications and discuss delivery considerations.
• Coordinated the day-to-day Milestone based project deliveries.
• Managed and delivered competency projects on specialized applications.
• Planned, reviewed and built project schedule, project plans, and project logs to manage projects.
• Improvement in the quality and efficiency of the systems by facilitating design reviews, code reviews and performance tuning.
• Development of Messaging service applications and protocols from scratch.
• Providing solutions to unique characteristics of the business problems faced by customer.

Environment:

• Language: SOA, Perl, PL/SQL, Java/j2ee.
• Database: Mysql 5.1
• Operating System: Redhat Enterpirze Linux 5
• Tools: MS Project

Project Manager

Confidential

Responsibilities:

• Developing management reports & dashboards to report weekly status to senior management.
• End to End ownership of Managing, executing and their implementation of above project deliverables.
• Coordinated the day-to-day Milestone based project deliveries.
• Managing the project management related activities like resource ramp up, onsite-offshore model, Visa and Travel, Billing activities, reviewing and monitoring, status Monitoring, Configuration Management etc.

Environment:

• Stream: SIP, IPX, E2E OSS, ORT, CISCO VMP, NORTEL VMP,
• Tools: MS Project etc.

Project Lead ( Payroll / Compensation )

Confidential

Responsibilities:

• Developing management reports & dashboards to report weekly status to senior management.
• End to End ownership of Managing, executing and their implementation of above project deliverables.
• Coordinated Software releases with the different technology teams, HR Infrastructure, DBAs & SAs.
• Interacted heavily with the business to gather requirements, develop functional design specifications and discuss delivery considerations.
• Coordinated the day-to-day delivery of Production Support and User Support services, adhering to the Service Level Agreement (SLA) regarding response time and resolution time.
• Improvement in the quality and efficiency of the systems by facilitating design reviews, code reviews and performance tuning.
• Functioned in a technical leadership role for several high-visibility projects that spanned the full development life cycle
• New Enhancements, development of various Gap analysis existing in the application. Provide Support for payroll applications and critical Yearend systems.
• Providing solutions to unique characteristics of the business problems faced by customer.

Environment:

• Language: Perl, PL/SQL, Java, SQR,, Business Objects
• Database: Sybase 12.5
• Operating System: Sun Unix 5.2
• Tools: AutoSys, Aqua Data Studio, PeopleSoft Tools etc.

Tech Lead

Confidential

Responsibilities:

• Responsibilities and accomplishments:
• Led a Global team of 3-4 people responsible for supporting a portfolio of client/server and covering Global Treasury projects
• Developing IBAN management reports & dashboards to report daily status to senior management.
• Coordinated IBAN releases with the different technology teams, DBAs & SAs.
• End to End ownership of Managing, executing and implementation of IBAN project for TDS team.
• Other Projects like AML, Weak Password Remediation for Asia, RegRep TRECS. Migration Reporting tool also Delivered successfully.
• New Enhancements, development of various Gap analysis existing in the application.
• Provide Production Support for distributed applications. Providing solutions to unique characteristics of the business problems faced by customer.
• To set up new enviroments for User Acceptance testing for the implementation of new features in the applications.
• Integral part of a team responsible for Client Interaction & customer satisfaction.

Environment:

• Language: Perl, PLSQL, C++, Java, X-Motif
• Database: Sybase
• Operating System: Sun Unix
• Tools: AutoSys, Keepalive, SQLADV etc.

Tech Lead

Confidential

Responsibilities:

• Archite cture and Designing
• The design specification involves the extensive usage of the XML, Perl scripting, PL/SQL programming.
• As a Team Member for the Data Migration team I was responsible for:
• Coding the Stored procedures for the various modules.
• Migrating and Data porting Perl scripts.
• Reverse Engineering with the existing codes.

Environment:

• Language: Perl, PL / SQL
• Database: Oracle 9i, DB2 on AS400
• Operating System: Windows, AS400

Developer

Confidential

Responsibilities:

• Developed Epatra Calendar Services with features like reminders and future events
• Migration of mailing system from PostgreSQL to Oracle 8i.
• Sending Priority Mails from mail server to other domains.
• Multilingual Epatra Notepad,Signature and Auto Responder .
• Scripts for Importing Outlook Address Book into epatra.com Address Book.
• Automated Birthday Greetings mail to epatra users .
• Written perl scripts to send Bulk Mails for E-marketing campaigns (Women Day, Festival )of client to epatra users depending upon the criteria specified by the client like age, sex, interest, location etc.
• Implementated Themes which provides customized interface to the epatra users.
• Customized Html to Text Parser available for perl to parse html mails received by epatra users.
• Configured Apache 1.3.12 for name and IP based vitural hosts for logs.epatra.com, mail.epatra.com etc., added modules like mod perl.
• Working knowledge of MTA like Sendmail
• Blocking Multiple users script for handling spam users.
• Script for Viewing read and unread messages.
• Spell Checker for the Roman Text.
• Mail Forwarding Feature.

Environment:

• CGI: Perl, JavaScript 1.2
• Web Server: Apache 1.3.12
• MTA: Sendmail 8.8
• Database: Oracle 8I
• Operating System: RedHat Linux 6.2

Project Lead and Developer

Confidential

Responsibilities:

• Analysis, Development and implementation of Chat and Email Services.
• Script for the Chat and Email Services and other content management services.
• Daemon services for fetching data from various sources.
• Alerts Services - Epatra Email Alerts on Mobile, Email to Mobile users.
• Configuration Administration Tool for SMSC Services and its Daemons.
• Deren o Brein and Cricket quiz Contest through SMS.

Environment:

• CGI-Perl, PHP, Javascript 1.2
• SMS Gateway: Kannel 1.1.3
• Web Server: Apache 1.3.12
• MTA: qmail 1.3
• Database: Mysql 3.22
• Operating System: RedHat Linux 6.2