SUMMARY:

• Resourceful, committed, results oriented professional with demonstrated strengths in client management, financial management, and project management in the technology industry.
• Proven problem solving and analytical skills with 20 years of experience in technology and software.
• Hands - on working manager who multi-tasks in an ever changing environment.
• Led a rapidly growing e-commerce area of a marketing company, grew site traffic by 10% - 20% each year.
• Experience in managing client relationships with Fortune 500 companies including Confidential.

TECHNICAL SKILLS:

Microsoft Office Suite: Excel, PowerPoint, Word and Project.

Accounting Software: Intuit Quickbooks and MS Dynamics GP

PROFESSIONAL EXPERIENCE:

Confidential, Mankato, Minnesota.

Account Manager

• Manage the Confidential account, a $13B Fortune 500 company
• Successfully delivered the pilot program by coordinating the data capture process for 5,000 acres for Confidential ’s Crop Tour Marketing Program.
• Signed up two new clients that resulted in $1K revenue each.

Senior Financial Analyst

• Prepare monthly financial statements and variant analysis for executive management.
• Manage and oversee the month-end close process.
• Provide information and support to external auditors as part of quarterly and yearend financial review and publication to owners/stockholders.
• Prepare budget forecasts for cash projection and cost analysis purposes
• Managed two direct reports providing leadership and overseeing their work.
• Researched and recommended to management a third party internet based time tracking software that facilitated ease of use and enabled all managers to access to their respective projects.
• Managed the business property and casualty insurance; renewing the business insurance on an annual basis, obtaining competitive quotes, recommending renewal broker/company to management.

Senior Project Manager

• Managed strategic new client engagements for Fortune 500 companies including resource assignments, client communications, project schedules and budgets. Engagements were 6 - 12 months in length and $500K - $2M in revenue.
• Managed all facets of engagement including requirements definition, risk/issue mitigation, client communications, budgets, and collaboration. Managed assigned cross-functional team via a matrix reporting model.
• Confidential engagement was to combine two disparate business units into a single quoting tool as the backend systems were being consolidated; 13M pricing records, 9 languages, 13 currencies, and 4,000 worldwide users. Delivered on-time and within budget.
• Pilot proof of concept completed in 150 days, production rollout 60 days later.
• Reduced time to generate quotes from half hour down to 10 minutes, also allowed business units to cross sell products, which was not possible previously due to disparate systems.
• Cash New Holland (CNH) Europe’s goal was to have one system to produce a publication containing product and pricing information for dealer network across European markets. Using product and price data received nightly from client’s backend system for 10 Markets(countries), 8 languages, 10 currencies. One year engagement delivered in an iterative approach and phased rollout. Allowed client to discontinue labor intensive process unique to each market.
• Account Manager for FPX client relationships under support and maintenance. Supervised small technical staff performing minor services engagements and assisted with resolving client support issues.

E-Commerce Manager

• Managed department working on strategic e-commerce initiatives, total department budget of $3M. Supervised staff of twelve including project coordinators, data analysts, graphic designers, and search engine optimization technician.
• Support E-Commerce sites for both for retail and wholesale order placement, areas of responsibility included updating product catalogs, directing improvements to technology tools and site redesigns.
• Approximately 10 consumer sites (branded catalogs) with ability to place orders.
• Templated dealer (3,000 ) sites that could be rebranded for each dealer and also offer varying product catalogs. Sites ex perienced 20-25 % annual growth in traffic and sales, seasonal peak of 100,000 daily visitors.
• Lead joint focus group working on setting requirements for future system enhancements.
• Researched third party tools and implemented analytic software (Omniture) to better determine source of visitors, how people used the site, and where people left the site.

Program Manager

Responsibilities:

• Managed development of next generation image rendering system that more than tripled the capacity over the previous system and provided for future growth.
• Primary responsibilities included capacity planning, process and resource management, and budget control for the department.
• Established a technical customer service support area to support technical users of James Tower developed tools and systems.
• Established a formal testing lab and Quality Assurance staff. Introduced automated testing and performance testing utilizing Mercury Interactive load test suite.