SUMMARY:

• Dynamic Program Manager with 17 years of experience in successfully leading complex, high profile initiatives for leading Financial, Retail, Telecommunication and Manufacturing organizations. Unique combination of management consulting and operational experience with proven success in driving change/efficiency and optimizing processes for reducing risk.
• Hands on experience with delivering multi - million dollars (1~ 24 millions) enterprise programs (application development, data warehousing, on-prem and cloud infrastructure programs such as migrating existing applications to public cloud, uplifting existing on-prem/private cloud infrastructure and data center build/moves).
• With a polished demeanor, excellent communication, presentation skills, Devinder is comfortable cultivating and growing relationships with stakeholders at all levels. He has served as a trusted advisor on Program Management methodologies, industry best practices, and vendor management issues with various sponsors/clients.
• A consultant at heart, Devinder never misses an opportunity to drive revenue growth utilizing his experience proposals, various RFP, and business development activities.

CORE COMPETENCIES:

• Total Seventeen years of IT experience, working with major industries such as Financial, Retail, Telecom, Health and Insurance.
• PMP and Scrum Master Certified Project/Program manager with experience in managing end to end delivery of multiple Application Development and infrastructure projects simultaneously.
• Good handle on various program level responsibilities - Program budget reporting (actual/forecast), procurement (hardware/services/software), invoice payments, accounts reconciliation, contract writing (and renegotiations for cost saving), monthly/quarterly/yearly financial reporting, program closure and business case/estimation for new projects/programs.
• Strong vendor Management experience on solutions, products, service and resources. Managed multi-million dollar contracts with some of the leading vendors such as SalesForce, Palantir, Cisco, IBM, Amdocs, CGI, JDA, Accenture, TCS and HP
• Excellent handle on project control tools - Status reports, budget reporting, risk and issue management
• Extensive experience with managing client relationships, proposal writing, negotiate contracts/SOW, RFP’s, as well as developing/managing strategic partnerships, alliances and managing vendor relationships for several companies including TD, Rogers, Citibank, 1800Flowers and Canadian Tire.
• Successfully managed globally distributed IT delivery teams (Onshore and Offshore).
• Experienced in working within the realms of custom development (from scratch), ‘off the shelf’ application configuration and customization and cloud solution implementations (Salesforce and Microsoft Azure)
• Expertise in SOA (service oriented architecture), ESB (enterprise service bus), Web Applications, Infrastructure, Network, E-Commerce applications, Data warehousing, Information security, Risk/Compliance, process orchestration and business analytics related projects
• Excellent communication, estimation and budgeting, reporting skills and Leadership quality.
• PMLC - Managed multiple projects using Agile and Waterfall methodologies.
• Excellent handle on SDLC, release management and environment support (QA/Production).

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program manager

Responsibilities:

• Infrastructure technical liaison supporting projects and initiatives driving towards execution
• Facilitate collection of use cases or business requirements
• Transitioning PIMCO on-prem users/applications to the private cloud
• Driving cloud adoption with the business stakeholders
• Assist with vendor management and the integration of vendors, 3rd party tools and propriety systems
• Supporting technical planning for business objectives and scope
• Identifying processes and deliverables related to technical projects and incorporating them into execution or delivery
• Supporting in stakeholder management, organization buy-in, and approval
• Ensure that all proposed options, risks (with mitigation strategies), and proposals are comprehensive and accurate prior to review with Project Owner and stakeholders.
• Defining high level solutions for project issues and effectively communicate solutions to all internal and external stakeholders.
• Monitor technical compliance and change request process
• Maintain finances and status updates for assigned projects.

Sr. Project Manager

Responsibilities:

• Liaison with confidentiality committee to document a list of security policies and define the DLP rule set
• Analyze how business currently manages and governs sensitive data to identify weaknesses and gaps.
• Created and processed program planning, cost budgeting, RFP, vendor selection, process strategy and operational readiness
• Designed and implemented communication plan, training and awareness program, SLAs and OLAs
• Recognize key risks and remediation efforts for improved end point security posture.
• Created an implementation strategy and roll out plan

Sr. Project Manager

Responsibilities:

• Successfully delivered global roll out of Microsoft MFA to replace RSA 2 factor authentication.
• Building an overall disaster recovery plan and strategy for all production applications and databases
• Migration of all ‘on-prem’ applications to Microsoft Azure
• Migration of telephony users from Shoretel to Cisco
• Managed multiple and simultaneous office relocation projects from network and telephony perspective
• Delivered multiple enterprise initiatives - Office 365 upgrade, implementation of ‘Service now’ and windows 10 global image
• The total budget of the above projects was approximately 15 million

Sr. Project Manager

Responsibilities:

• Responsible for managing iterative development of a major (Data mining and visualization) pilot, in partnership with Palantir (vendor) using Hadoop Big Data.
• Hosted product road map and architecture/design sessions between IT teams and vendor
• Conducted monthly executive check in’s with VP’s (and above) and product demos to business stakeholders
• Maintained product and sprint backlog using Jira and managed daily stand ups
• Weekly status reports/meetings for internal and external stakeholders
• Responsible for being a liaison between various LOB’s, business user community, IT and vendor

Sr. Project Manager

Responsibilities:

• Requirements gathering, JAD sessions, solution brainstorming
• Preparing business case, cost case and ‘Capital Ask’ for funding.
• Reporting - EPM (enterprise project management) tool update, weekly dashboards, biweekly Steering committee updates and monthly financials (Actual vs. Forecast).
• Vendor RFP, SOW intake and review, PO issue, Invoice intake and contract management.
• Contributing towards improvising PMO processes and workflows.
• Reported directly to the VP’s of IT delivery and Finance for overall project status and financials of these 2 programs

Sr. Project Manager

Responsibilities:

• Requirements gathering and budget estimation
• End to End delivery from initiation to go live
• Budget reporting - cost/business case to executives and sponsors for approval
• Vendor sourcing, RFP response evaluation and vendor selection.
• Establishing SLA’s and SOW’s from initiation to sign off.
• Working with engineering and architecture team on keeping technology standards updated.
• Weekly reporting to Executives and various PMO tools such as Clarity
• Weekly time tracking for all project resources and monthly project financial reporting (Actuals/forecast) to Finance AVP and sponsor. Tools used - MS project, Clarity and Excel
• Procurement of all hardware/software/professional services/training and support required for the program.
• Coaching and mentoring new team members (PM’s) on similar projects and PMO mandates

Sr. Project Manager

Responsibilities:

• Interfacing with the program team (IT and Business) to align various deliverables, dependencies and milestones.
• Managing all development and testing activities around backend (Teradata) and reporting platform (Micro strategy).
• Managing project documentation, controls, estimates, budget and forecasting.
• Managing all communications internally and to various IT and business stakeholders
• Release planning, infrastructure planning (space and capacity) and alignment with other major programs across the organization, impacting or being impacted by this project.
• Provide leadership and guidance around IT standards and industry best practices around data warehousing and report building.
• Managed the environment maintenance (QA/Prod) and worked closely with release management.

Project Manager

Responsibilities:

• Time and budget tracking - Creating and maintaining program forecast, project schedules and resources matrix
• Work closely with development teams (mainframe, ETL, data warehouse, analytics and web) to brainstorm high level solutions and estimation.
• Communication - All project communications from Project kick off to implementation plans. Status reporting to the team, PMO, working committee, steering committee and SLT.
• Worked as a point of contact for various vendors providing services to LoyaltyOne.
• Contributed in all other SDLC areas/phases such as JAD’s, architecture and solutioning, change management, QA and infrastructure set up.
• Supported preparation for external IT audit.

Project Manager

Responsibilities:

• Worked closely with multiple business units to understand requirements and then working with development team to ensure that the customization and configuration of various JDA modules (assortment optimizer, space/floor planner, space automation) meet all business needs.
• Created an overall program level implementation plan outlining various environments set up, code-merges/releases, deployment and configuration, testing and training etc…
• Worked as a liaison between business, internal IT teams and the vendor to make sure that this implementation aligns with current requirements as well as long term roadmaps.
• Managed other aspects of a waterfall methodology based SDLC such as quality assurance, performance testing, run books, operational readiness and warranty
• Weekly project reporting

Project Manager

Responsibilities:

• Successfully delivered
• Self-serve product portal for cable business.
• Custom built reservation system for wireless business, built on SalesForce platform (customized web content management system), to pre-order upcoming wireless devices that are in high demand and integration with supply chain and billing systems
• Hardware eligibility check and all other enhancements on Rogers.com (and Fido.ca), web content management system and other back end systems to support the launch of new iPhone.
• Various enhancements to the existing portal, serving all lines of business.
• Working closely with other IT streams i.e. supply chain, fulfilment, content management, marketing, billing, activation, provisioning and middle tier (service bus) to deliver a successful project and on time.
• Taking a lead role in brainstorming and providing solution alternatives for things such as setting up physical vs. virtual environment, error/exception handling and configuring apache servers/message threads to avoid congestion during major events.
• Managed the IT war room from IT perspective during the iPhone launch. This includes monitoring the health of all systems across the board, collecting statistics and working with all technical teams to resolve severity 1 issues, during the launch.
• Presented and defended all IT changes in front of change review board and architecture board.
• Provided technical guidance during many IT releases to ensure that all critical issues are addressed ASAP with minimum or no impact to the customer.
• End to end program management including stakeholder expectations, scope, timelines and infrastructure, across multiple project streams within the program.
• Managed overall program budget (approximately 4 million) including putting together a CA for approval, biweekly spent reporting and monthly forecasting to director’s and VP’s.
• Delivered projects under both agile and waterfall methodologies (PMLC).
• Managed relationship with vendors and strategic partners in various strengths.
• Proficiencies that were recognized and well appreciated by the management at various levels - Attention to details, accountability, team building, communication skills and ability of get things done

Project Manager

Responsibilities:

• Successfully delivered an enterprise data warehouse application for business reporting/analysis and multiple enhancements and upgrades to existing Enterprise service bus (ESB) and other systems. Integration of this EDW system with existing BI layer and legacy applications.
• Participate in vendor RFP, proposal review, demo, and selection process for a new CMS system.
• Review Statement of Work; negotiate contract terms, rates, plans, schedules, budget, resources, involvement, and roles/responsibilities
• Collaborate on the review and analysis of key business processes
• Lead all change management directives to promote adoption of change
• Coaching and mentoring various project teams on process improvements and alignment with CMMI standards

Project Manager

Responsibilities:

• Help the business team to identify stakeholders and discover any cross functional teams and processes that may get affected with this upgrade.
• Drive the reverse engineering of their existing processes into a well-defined set of requirements - Functional mapping and gap analysis.
• Identify and document system and architectural changes that will happen due to this upgrade.
• Document all milestones, deliverables and timelines for this investigation phase into a project plan.
• Developed and submitted Request for Proposal (RFP) to JDA vendors.
• Negotiated vendor contracts consisting of Service Level, Maintenance and Support agreements to make sure they are in-line with the corporate direction of Shared Services and Software as a Service.
• Helping the cross functional teams (development, QA, infrastructure and solution architecture) to understand the scope and compose estimates in terms of effort and duration.

Project Manager

Responsibilities:

• Assigned projects included - Upgrading enterprise website, expanding ESB, various online promotion/marketing projects, customer as well as florist facing website enhancements and upgrades. The technologies used for these projects included Oracle, Java J2EE, .NET, HTML and Visual Basics.
• Assessed project feasibility, planned financials, evaluated proposals and selected vendor.
• Contributed in writing and maintaining functional specification documents.
• In addition to the above mentioned development projects, I also delivered ATP/BOM implementation- Availability to Promise & Bill of Material. The purpose of this project was to use out-of-box Oracle ERP modules (Inventory Management, Order Management, MRP, Costing and Purchasing) and customize them to meet the business requirements.
• Participated in scoping the migration of Oracle CRM modules to Siebel (Marketing, Sales & Service modules).
• Used Planview for project scheduling and resource planning.
• Worked closely with development leads to upgrade legacy order capturing and inventory management systems to ensure that the business functionality remains intact.

Project Manager

Responsibilities:

• Technologies included - IBM WCC, Oracle 11g, Java/J2EE, ESB (Tibco and MQ series), ETL (Ab-Initio), Cognos, DB2, .NET and VB.
• Successfully completed a shared technologies program including
• Major search engine implementation, integration and optimization to support AML (Anti Money Laundering) division of Confidential .
• Various acquisition and asset sale projects for Citi Credit Cards.
• A customer rewards project.
• Data warehouse project containing customer information from various LOB’s (Credit Cards, Retail banking, Real Estate Lending, Student Loan etc...) used to create a 360 degree concentric view of a customer which was then utilized for the customer “thank you” (rewards) program mentioned above.
• Multiple integration projects and Web Interfaces, connecting with the above said applications.
• Lead a level-1 production support team for multiple Citi Credit Cards application.
• RFP evaluation, vendor selection, SLA definition, contract negotiations and key performance measurement system to manage vendor performance.
• Written and contributed towards Process control manuals for various SDLC process areas/ functions such as Quality Assurance, Software Management, Information Security, Release Management, Change Management and Production Support in preparation for CMMI certification.
• Project approval and prioritization process for new projects.
• Build and maintained SDLC document repositories, workflows and community discussion websites for the group using S harePoint 2003 and 2007 .
• Managed 3 QA teams (2 onshore and 1 offshore). Reviewed and approved all test plans, test scenarios, test strategies coming out of the QA shop.

Confidential

QA/Project Manager

Responsibilities:

• Responsible for managing all phases of application development life cycle - analysis, design, development, testing, implementation, and production support
• Prepared weekly project status reports for management
• Analyzed user/business requirements and Use Case documents and wrote functional specs
• Set up Test Plan, Test Lab and Defect Tracking tab in Test Director to enter/run various test cases and to track defects.
• Monitoring all testing activities for assigned components and ensuring test plans and test cases are completed and met business requirements