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Salesforce.com Implementation, Sales Manager & Training Resume

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SUMMARY:

  • Salesforce.com Administrator
  • Salesforce.com CRM Implementation - 2500+ seats
  • Salesforce.com Training
  • Consultative Sales
  • Lightning Platform
  • Sales/Marketing/Service/Community Clouds
  • Data Integration and Migration (Dataloader.io, Jitterbit, etc.)

OBJECTIVE:

Looking to use my Sales, Salesforce Training and Implementation skills to continue to help Companies grow using Salesforce.com and associated products. Having done implementations and trainings for Companies such as Lincare, GPC, Rutgers, Cornell, AgAmerica and more, I would like to continue the success I have had there for other Businesses.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce.com Implementation, Sales Manager & Training

Responsibilities:

  • Full Customization and Implementation for small to large companies using Salesforce
  • Training for users and admins on Salesforce and additional Apps from the AppExchange
  • Sales and Marketing for the company
  • Manage with vendor partners and formulated optimal solutions for integration.
  • Ongoing Customer Support, Training via phone and WebEx.
  • Salesforce Training for Universities and Financial Companies
  • Focus on creating training, bringing in new clients and Higher Ed
  • Customization of Salesforce:
  • Reports and Dashboards
  • Roles and Profiles
  • Permission Sets and Sharing
  • Page Layout and Field creation and customization
  • Creation of tabs and apps inside of existing Application
  • Customization of Apps from the AppExchange
  • Price Books and Products set-up
  • Communities
  • Site.com
  • Force.com
  • Chatter

Confidential 

Salesforce.com Implementation, Sales Manager & Training

Responsibilities:

  • Salesforce implementation and training focused mainly in Higher Ed and Healthcare
  • Implemented Salesforce for Sales and Service Cloud, Communities for 2200 seat Companies
  • Worked with Cornell, Rutgers, Land South, GSU, USF, Lincare, PharMerica and others to implement their Salesforce orgs
  • Customization of Salesforce:
  • Reports and Dashboards
  • Roles and Profiles
  • Permission Sets and Sharing
  • Page Layout and Field creation and customization
  • Creation of tabs and apps inside of existing Application
  • Customization of Apps from the AppExchange
  • Price Books and Products set-up
  • Communities
  • Site.com
  • Force.com
  • Chatter

Confidential

Salesforce.com Implementation, Sales Manager & Training

Responsibilities:

  • Customer Liaison.
  • Maintained user roles and coached end users.
  • Handled system metrics to track trends.
  • Recognized Salesforce.com usage problems and crafted solutions.
  • Handled customer issues to turn them into happy customers.
  • Customer follow-up.
  • Coordinated in cross-functional teams.
  • Managed with vendor partners and formulated optimal solutions for integration.
  • Ongoing Customer Support, Training via phone and WebEx.
  • Managed Sales and Developers.
  • Implemented and Managed Salesforce.com CRM.
  • Full documentation of training, phone calls, meetings, etc.
  • Helped customers with training and usability of cloud based software usability.
  • Liaison between Sales, Developers and Customers.
  • Attended Trade Shows in order to show our product and get feedback to take back to the office in order to make our product even better.

Confidential 

Salesforce.com Admin/Quality Assurance Manager

Responsibilities:

  • Started out as a Full-Time Consultant assisting in setting up, implementing and training the companies on the Salesforce.com CRM.
  • Was quickly hired into the company as a Full-Time Employee, continuing my Salesforce.com training and administration, as well as picking up credentialing of new accounts, conducting quality assurance on all new products and more.
  • working to secure our brand, leading into an additional task of becoming Brand Manager of two products.

Confidential, Boca Raton, Florida 

Salesforce.com Admin/Sales Training Manager

Responsibilities:

  • Assisted group sales department and managed with groups.
  • Customer Liaison.
  • Customer Follow-up.
  • Full documentation of training, phone calls, meetings, etc.
  • Aided development in Salesforce.com and handled processes of import file updates.
  • Coached group sales staff on usage of Salesforce.com.
  • Coordinated in staff meetings to understand the business.
  • Handled support work for group sales team.
  • Generated sales through direct clients.
  • Worked closely with customers to identify their needs and challenges and provide solutions-oriented sales portfolio for them.
  • Within five months, a promotion was given to me for a newly created Sales Operations Manager position.
  • Transitioned promotion to Sales Operations into a dual position as a Sales Training Manager.
  • Trained customers on using the cloud based system to ensure happy clients.
  • Developed a Sales Training program for the company including Sales Training Manuals, Ongoing Support Programs, Spiffs and Awards Plans and more.
  • Ongoing Customer Support, Training via phone and WebEx.

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