SUMMARY:

• Results focused Project Manager having a combined (15+) years of experience areas leading managing and developing complex and cross functional Teams, Software Application Development client and vendor management projects with budgets ranging from $100K to $21M.
• Experience as Project Manager with outstanding record of completing large, medium, and complex and cross functional software development projects on or ahead of schedule and within budget.
• Successful completion of more than 25 projects and met both the business/operational needs and the strategic corporate goals.
• Initial (9+) years lead a specialty pharmaceutical business team as a Strategic Business Unit (SBU) Head leading a 30 member team.
• Experience on all phases of the project - SDLC, initiation, Planning, Analysis, Design, Work Breakdown Structure (WBS), Estimation, Scheduling, Metrics, Risk Management, Progress, Status Reporting and Tracking, Development, Testing, Enhancement, & Support of Software Applications, and implementation of lessons learned..
• Defined system quality and operational attributes external interfaces, constraints, rules, and other non-functional requirements to align with business needs through requirements gathering and JAD sessions.
• Experience in identifying problems/opportunities, making solution recommendations and remediation’s for business and process improvements
• Experience managing variance in schedule, budget, unscheduled overtime, team morale, quality control steps, and testing activities.
• Experience training new system users, creating user training manuals and SOP/DLP’s.
• Experience working with business users, excellent organizational skills, ability to work independently and as part of a team, solid analytical, dynamic troubleshooting skills, and written and verbal communication skills

CORE COMPETENCIES:

• Project Management
• Risk and Issue Management
• Scope and Change Management
• Process improvement
• Resource management
• Quality Control & Testing
• Project Tracking/ Reporting
• Business Analysis
• Business Requirement Analysis
• Waterfall/Agile Methodologies
• User scenarios
• Vendor relationship Management

TECHNICAL SKILLS:

Platforms: WINDOWS 10/8/7/XP and Mainframes

Database: Oracle, DB2, TeraData, Oracle and Access

Requirements Tools: HP-ALM, IBM - Rational Quality Management, ClearQuest, ReqPro and TFS

GUI/Tools: MS Word, Excel, Power point, Visio, Project, Access, SharePoint 2010, and Outlook Snag IT, WebEx Meetings.

Defect Tracking Tools: Jira, ALM, ClearQuest, TFS

Programming Languages: SQL, JQL (basic to intermediate level)

Enterprise Tools: Planview- Project Management, IBM - Rational, ClearQuest and ReqPro, HP-ALM - Requirements and Testing, Calidus Software, TrueComp, TrueAnalytics, TrueReporting - Commissions calculation Engines, STAR BOKER & Facets - Enrollment and Billing, Crystal Reports, Service Management System, BaseCamp, Documentum

PROFESSIONAL EXPERIENCE:

Confidential, El Dorado Hills/ San Francisco, CA

Sr. Project Manager

Responsibilities:

• Developed an in house Benefit capture system that is scalable and flexible to accommodate changing business needs.
• Establish and implement project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet stakeholder expectations
• Develop a Business Case and a Master Migration Plan to migrate various LOB’s to the proposed upgraded system.
• Create product charter, in scope, WBS, RACI Matrix, process and data flow diagrams and release plan.
• Developed the entire project tool kit with a Project Plan, Risk Analysis Document, Change Request Forms, Action items log, Dashboards, etc.
• Collaborate with third party vendors and ensure deliverables on the projects are of high quality, according to project scope, within targeted timeframe, and align with the business objectives and business readiness.
• Maintain daily issue/risk log, assess and resolve issues and timely escalations.
• Established requirements traceability matrix and responsible for ticket resolution, traceability gaps and CMS compliance
• Socialized Program/Project status dashboard with the senior leadership team and executive sponsor.
• Carry out impact analysis on defects and prioritize to ensure defect fix as per the SOW/SLO terms
• Manage change control through the set change management process
• Capture lessons learned for immediate implementation

Environment: MS Project Server, PlanView, MS SharePoint, MS Visio, MS Office, WebEx meetings, Crystal Reports, Jira, Documentum, Service Management System, Snag-IT.

Confidential, Irvine, CA

Project Manager /Systems Business Analyst

Responsibilities:

• Develop project management tool kit, Project Charter, WBS. and road map
• Responsible for budgeting and resource allocation strategies and assign individual tasks to key project resources
• Gather high level business and website requirements from all the GSR internal and Siemens external teams elaborate them into a detail level requirements.
• Gather, develop and create selected industry verticals specific contents for the website
• Establish requirements traceability matrix and responsible for resolution of traceability gaps and Siemens compliance
• Maintain an audit trail to ensure links leading to Siemens website are functional and lead users to navigate seamlessly between the GSRTI website and Siemens PLM website
• Develop metrics to capture website analytics, unique visitors’ page views # of registrations to understand users’ behavior and present observations and findings to Siemens team.
• Gather and prioritize product data management and product lifecycle management requirements of client firms to develop an implementation plan

Environment: MS Project Server, MS SharePoint, MS Visio, MS Office, TeamCenter, Siemens Industry Portals, Snag-IT, google analytics, Siemens webinars, Siemens PLM and PDM, Digital Marketing and target mailings.

Confidential, El Dorado Hills/ San Francisco, CA

Project Manager

Responsibilities:

• Establish and implement project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet stakeholder expectations
• Develop a Business Case and a Master Migration Plan to migrate various LOB’s to the proposed upgraded system.
• Create product charter, in scope, WBS, process and data flow diagrams and release plan.
• Developed the entire project tool kit with a Project Plan, Risk Analysis Document, Change Request Forms, Logs and template like Action item log, Test Plan, Test Case Document, Status Reports, Test Dashboards, etc.
• Manage Project financials, time and resource aspects of project against a set $1.75 million yearly budget and project plan.
• Collaborate with third party vendors and ensure deliverables on the projects are of high quality, according to project scope, within targeted timeframe, and align with the business objectives and business readiness.
• As a product owner, lead scrum calls maintain scrum backlogs and conduct sprint review meetings.
• Maintain daily issue/risk log, assess and resolve issues and timely escalations.
• Gather high level requirements ‘gives and gets’ from all the internal teams elaborate them into a detail level.
• Coordinate component validation and UAT Phase with all internal teams and the external vendor
• Established requirements traceability matrix and responsible to solve for resolution of traceability gaps and CMS compliance
• Socialized project status dashboard and testing dashboard with updates from each testing wave

Environment: MS Project Server, PlanView, MS SharePoint, MS Visio, MS Office, HP-ALM, WebEx meetings, Crystal Reports, Jira, Documentum, Service Management System, Snag-IT.

Confidential, El Dorado Hills/ San Francisco, CA

UAT Lead / Sr. Business Analyst

Responsibilities:

• Influenced and motivated members from internal teams like Rx Benefits, Claims processing, Formulary, AutoAuth, Network, Contracting and Rebates, Analytics, Financial and Legal to establish clear expectations and accountabilities on the project/s.
• Facilitated User Acceptance Testing (UAT), ensuring that all errors were tracked and reported to development and management teams.
• Directed 7 team leads to complete a high quality implementation of on & off exchange Rx benefits for 2014
• Piloted use of Enterprise wide applications HP’s Application Life Cycle Management (ALM) tool to track and trace requirements and while on testing.
• Socialized dashboards to determine progress and encourage management insight and planning into future deliverables

Environment: MS Project Server, MS SharePoint, MS Visio, MS Office, HP-ALM, WebEx meetings, Crystal Reports, Jira, Documentum, Service Management System, Snag-IT.

Confidential, Seattle, WA

Project Manager

Responsibilities:

• Managed all phases of the Project - Project Scope, Requirements elicitation and Analysis, Design (UI and UX), Development, Testing & Support leading & managing Development and Support activities
• Complete requirements gathering and WAG stakeholder’s personal interviews and JAD Sessions to build WAG Portal KPI’s and Metrics for individual teams.
• Outlined scope of the Project in track 1 and track 2 as portal development and develop Key Performance Indicators (KPI’s) and the Operational Metrics to display on the dashboard.
• Coordinated collection of site content and Metrics collection through periodic interactive sessions with the WAG’s senior management team of Confidential .
• Coordinated with UI and UX design, dev and with the client teams periodically conducted project review meetings.
• Conducted project update meetings, published weekly status updates on both WAG Portal and BI track created WBS and coordinated IT and other resource allocations and timely deliverables on tightly controlled timelines.
• Developed and Created Operational Metric collection strategy, wireframes and mock-up screens, prototype, KPI update form gathering inputs from the business users.
• Coordinate resources hierarchy based access to the WAG Portal and Active Directory inclusions/exclusions

Environment: MS Project Server, MS SharePoint, MS Visio, MS Office, WebEx meetings, Windows 7 and 8, Web browsers Internet Explorer, Chrome, safari, Mozilla, Base Camp, Jira, Snag-IT

Confidential, Ohio

Business Analyst

Responsibilities:

• Involved in Business requirements elicitation, analysis discussions, understanding and elaborating the functionality and specifications of various system modules
• Served as single point of contact in absence of any business lead or SME on the project.
• Reviewed business rules, requirements for clarity and completeness, coordinated with Actuarial, Business, Quoting and IT.
• Conducted BTRD review meetings to include a new set of requirements to make sure the business logic is addressed.
• Contributed to detailed requirements, defined business rules and compensation plans for various types and hierarchies of Agents.
• Involved and contributed to fit-gap requirement analysis and operational readiness for compliance and system functionality
• Researched and compiled various internal management reports, their schedules and data content to propose a unified standard format.
• Contributed to the operational readiness plan and specific requirements for the captive agents.
• Involved in test data setup and verifying compensation plans are in strict adherence to the proposed tiering commission system.
• Created test data needs for O65, U65, Individuals and small groups using Facets enrollment and billing and effected group changes.
• Involved in post-production validation to make sure there were no bugs and tiered commissions system is working as expected.
• Created SOP’s, training modules and documentation

Environment: Windows 7/ XP/ Mainframes, Confidential Project, Word, Excel, PowerPoint, Access, Outlook, Visio, SharePoint, Oracle, DB2, TeraData, WebEx meeting tools, IBM Rational and ClearQuest - Defect Tracking, ReqPro - Requirements management, MS Project Server, SharePoint, Web Browsers - Chrome, Internet Explorer, Safari, Mozilla, Snag IT, Calidus Commission Calculation Tools - TrueComp, True Analytics, True Reporting, SQL. Star Broker and Facets - Enrollment and Billing

Confidential, Sacramento, CA

Business Analyst

Responsibilities:

• Conducted SME’s, stakeholders, doctors, patients and business user’s interviews to gather Business Process Requirements (BPR) and Software System Requirements (SSR) through Heuristics.
• Organized JAD/RAD sessions for web site development, defined business case to ensure artifacts compliance SDLC Policies and guidelines.
• Prioritized defects and system problems, ensured accuracy through compliance analysis, and used Visio to create use cases, business flow and entity relationship diagrams. Assist testing teams with test scripts and UAT.
• Directed web surveys analyzed results using MS Excel and statistical analytical tools to perform trend, competitive, market intelligence, research analytics and promotional campaigns on the concept of telemedicine.

Confidential

Business Unit Manager / Business Analyst

Responsibilities:

• Served as the primary decision maker on day-to-day business administration, financial, logistics, marketing & sales activities and managed 100 million INR revenue and 30 member team.
• Directed and Maintained integrity of the team through shared vision and objective decision-making systems to execute business and marketing plans on a tightly controlled SBU budgets with 700,000 SKU’s in 21 categories.
• Directed new Logistics and supply chain management initiatives like ‘Regional HUB’, Cold Chain transportation to help prevent spoilages, improve inventory control; resulting in lowering inventory holding to 86 days from 145 days.
• Conducted Interviews with SME’s, and JAD sessions with system and business users; helped with design walkthroughs with stakeholders for base lining architecture.
• Reviewed business process, and functional requirements to ensure client satisfaction through UAT and personal interviews of key stakeholders / opinion makers.
• Gathered requirements to perform detailed analysis for the business requirements using SDLC steps and was involved in creation of test plans and test cases of the business process applications.

Environment: MS Office, MS Visio, Windows XP/Mainframes, AS-400