SUMMARY:

• Confidential has over 25 years of hands - on experiences in multiple fast-paced business technology environments with particular expertise in program and Confidential, shared support services and operations, and customer engagement management. He has worked in several industry segments including Information Technology, Service Delivery, Manufacturing, Banking, Healthcare, Package Delivery, Insurance, Education and Local/State/Federal Governments.
• Confidential has 15 years of proven Confidential leadership and 6 years of proven management experience with an ability to change the thinking of or gain acceptance of others in sensitive situations.

A management position where leadership, technical, and relational skills will contribute to a proactively responsive highly motivated skilled team within a customer-focused organization able to lead customers’ decisions regarding business, financial, and technological strategies that ensure and determine the future.

Functional:

• Program, Confidential
• Cross-functional Teams
• Mentoring, Teaching, Coaching
• Customer & Vendor Relations
• IT Support Operations
• Shared Services, Outsourcing
• Service Delivery Planning

Confidential:

• PMP
• PMP-ACP
• Certified Scrum Professional
• Certified Scrum Product Owner
• Certified Scrum Master
• SAFe Agilist (SA)
• Six Sigma Green Belt
• ITIL Foundations

Confidential Tools:

• Microsoft Office
• Microsoft Project
• Upland EPMLive PPM
• SAP
• SAP CRM
• SAP BusinessObjects
• BMC Remedy Request System
• Atlassian JIRA
• Atlassian ConfluenceUpland PowerSteering PPM
• Google Apps
• Google Sites
• TechnoSolutions TopTeam Analyst
• Intuit Quickbase
• iRise Studio

TECHNICAL SKILLS:Database:

• Microsoft SQL Server
• Microsoft Access Database

• Aqualogic Workflow Administrator
• Aqualogic Publisher Explorer
• Aqualogic Knowledge Director

• Microsoft SharePoint
• Novell Groupwise
• Microsoft Exchange
• Lotus Notes, ccMail
• CriticalPath InJoin, Inscribe

• Windchill PDMLink
• Enovia PLM/EC
• PTC Creo (CAD Documents)
• CPR
• DM.TEC
• TED
• SAP

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Identify corporate-wide documents to be standardized, establish compliance reporting on common and reusable data field and deliver reproducible documents for on-going use within Confidential ’s digital environment.

Confidential

Responsibilities:

• Change, enhance, and create the training materials for the associated communication and collaboration process changes within the enterprise or extended supply chain by accessing Confidential ’s production (PTC Windchill PDMLink) system that supports geographically dispersed teams while managing critical processes such as content, change and configuration management.

Infrastructure Project Manager

Confidential, Harrisburg, PA

Responsibilities:

• Manufacturing Plant IT Infrastructure Installation
• Quebec Office Closing Asset Recovery
• DC3 Tertiary Wireless Connectivity Redundancy
• Stuarts Draft Lenel Security System Replacement
• Project Sky iLobby App Implementation
• Project Eagle Brookside Plant Consolidation
• Regional Sales Representative iPad Refresh
• Singapore Office Closing Asset Recovery
• Cisco Core Router Refresh
• NetApp Disk Array Network Storage Platform Refresh
• MWDC Network WAN Cisco Router and Disk Array Network Storage Refresh

IT Project Manager

Confidential, Norcross, GA

Project Manager / Scrum Master

Confidential, Harrisburg, PA

Responsibilities:

• Website Migration to Microsoft SharePoint
• PA.gov Release Change Management
• PSP Website Migration to Microsoft SharePoint
• DOC Website Migration to Microsoft SharePoint
• PA JNET Website Migration to Microsoft SharePoint
• DPE - Website Migration to Microsoft SharePoint
• DAg - Website Migration to Microsoft SharePoint
• OOA-HR Website Migration to Microsoft SharePoint
• File Transfer

Infrastructure Project Manager

Confidential, Harrisburg, PA

Senior Network Engineer/Team Leader

Confidential, Hagerstown, MD

Responsibilities:

• Provided daily team leadership for two supporting team members (one Helpdesk specialist and one PC Support Technician).
• Trained and assisted team members in network systems administration techniques.

Project Manager / Scrum Master

Confidential, Harrisburg, PA

Responsibilities:

• Led the agency SME and development teams to deliver ReadyPA, the official emergency preparedness mobile app which allowed Pennsylvania residents to access emergency information and alerts on the go in the event of an emergency.

Business Analyst Consultant

Confidential, Enola, PA

Responsibilities:

• Developed a quality plan to establish procedures and direct the development, delivery, and deployment specifications for the Teacher Information Management System ( Confidential ) using best practices during implementation of successive release improvements to achieve customer sign-off for project close-out
• Consulted and collaborated with Confidential subject matter experts and the Confidential developer team to determine business objectives, construct workflows, and write specifications to complete and finalize the implementation for successive release improvements of the Teacher Information Management System ( Confidential )
• Reviewed, analyzed, and created detailed business workflow needs, functional use cases, user acceptance test case scenarios, and related functional system requirements to document the steps required to develop, modify, customize, configure, and deploy the on-line ( Confidential ) certification system

Project Manager / Business Analyst

Confidential, Philadelphia, PA

Responsibilities:

• Awarded a rapid development and implementation contract to develop and implement an application and convert historical data for the State Tax Equalization Board that calculates and certifies the market values of taxable real property for 2600+ municipalities and 501 school districts to ensure equitable allocation and distribution of education subsidy payments throughout the Commonwealth.
• A customized version of Grant Thornton’s innovative Process Framework was implemented and deployed as a web-based application ( Confidential ) to receive and process sales and assessment data used to calculate market values.
• Managed and directed the documenting of all business, technical, and project requirements including the project plan, requirements traceability matrix and all deliverables, such as status reports, status meetings, user acceptance testing, training session recordings and manuals, risk analysis and mitigation, and change management.

Business Analyst II

Confidential, Camp Hill, PA

Responsibilities:

• Business Analyst assigned as the team leader for gathering Underwriting related requirements.
• Confidential conducted extensive interviews and facilitated focus group meetings with seven Underwriting Subject Matter Expert staff members and Confidential team members to confirmed and validated the 2009 requirements and documented the General and Detailed Business, Functional, Technical, Interface, and Reporting requirements for designing, developing, and implementing a system modernization solution meeting the needs of SWIF.

Business Analyst Consultant

Confidential, Enola, PA

Responsibilities:

• Developed a quality plan to establish procedures and direct the development, delivery, and deployment specifications for the Teacher Information Management System ( Confidential ) using best practices during implementation of successive release improvements to achieve customer sign-off for project close-out
• Consulted and collaborated with Confidential subject matter experts and the Confidential project team to determine business objectives, construct workflows, and write specifications to complete and finalize the implementation for successive release improvements of the Teacher Information Management System ( Confidential )
• Reviewed, analyzed, and created detailed business workflow needs, functional use cases, user acceptance test case scenarios, and related functional system requirements to document the steps required to develop, modify, customize, configure, and deploy the on-line ( Confidential ) certification system

Program Manager

Confidential, Philadelphia, PA

Responsibilities:

• As the Program Manager, Confidential managed and directed the daily activities, operations and supervision of three customer service representatives and one Quality Control Manager staff at the Customer Service Call Center.