SUMMARY:

• Over 20 years of experience delivering business value via technology solutions in
• Customer Support Process Applications
• Production manufacturing applications
• Supplier SOA integrations
• Client facing enrollment on - boarding applications
• Consumer web and mobile applications
• SOA and micro service oriented solution approaches
• Information Assurance / data security compliance and SDLC supporting requirements process controls
• DevOps solution orientation and process controls
• Salesforce CRM solutions
• Sharepoint business process workflow solutions
• Deep skills on Project Management Tools
• Jira issue tracking and agile project management toolset
• Confluence team collaboration toolset
• Mind Meister Mind Maps for Confluence
• MS Visio, MS Powerpoint
• MS Project

TECHNICAL SKILLS

• DNN, SQL, SSRS, SSIS, AWS, SALESFORCE REST/SOAP API, ANROID, IOS, INCAPSULA, SILVERLIGHT/LIGHTSWITCH, HTML5, VS, JENKINS, TEST STUDIO,MS OFFICE 365, MS Sharepoint
• 30+ years of experience managing projects of all sizes in manufacturing operations, new technology installations, training, and IT product solutions
• 25+ years of direct supervisory management experience
• 10+ years of direct supervisory experience with IT development staff
• 35+ years of industry experience working with financial transaction documents and financial fraud prevention solutions

PROFESSIONAL EXPERIENCE:

Director

Confidential

Responsibilities:

• Hired, developed, and coached the engineering technical staff in the Agile SDLC processes
• Provide overall management, personalized development plans, and evaluation of a staff of up to 5 technical analyst / solution architects as direct reports
• Responsible for managing the overall relationships with the offshore DVT and SOW development partners
• Directly managed the technical relationship with, and the JAD efforts between, the primary identity monitoring service providers and EZShield
• Expanded the number of IT staff and DVT team members from 12 to 26 in a period of 1 year while maintaining delivery cycles and increasing throughput by 90% within one year of the expansion.
• Expanded the capacity of the IT development staff from 1 product engineering agile team to 4 cross-functional Agile and SOW based project teams
• Introduced Scrum of Scrums process to facilitate cross functional team project, sprint, and release coordination
• Coached and mentored technical lead staff to support business analyst, technical analysis and scrum master roles
• Facilitated business value, project cost justification, key stakeholder interviews, and requirements gathering processes
• Delivered 95% of monthly release targets on time over a 4 year period

IT Project Manager

Confidential

Responsibilities:

• Functioned as the primary business analyst to facilitate requirements gathering, document product requirements, and track requirements throughout the SDLC
• Performed the role of business analyst in all technical solution and architectural design JAD sessions with external suppliers and internal website design staff
• Provided client facing business analyst and requirements gathering support as required to support the sales and marketing teams
• Managed the IT project that delivered the first go-to-market product solution and client on-boarding program for identity monitoring
• Facilitated the implementation of Agile SDLC processes to support an internal staff of graphic designers, technical leads, and an offshore dedicated virtual development team
• Championed and facilitated the enterprise approach that reduced SDLC from quarterly releases to three week iterations
• Implemented and facilitated the majority of all Agile ceremonies including; road-map analysis and planning sessions, product backlog grooming, iteration (sprint) planning, daily stand-ups, and team retrospectives for the product development team

Corporate Project Manager

Confidential

Responsibilities:

• As Program Manager, facilitated executive team business development project discovery, selection, initiation, and project tracking processes
• Successfully managed a portfolio of 25+ projects per year in the strategic plan, delivering over 90% on plan.
• Responsible for coordinating the efforts of up to five project managers in manufacturing operations, marketing, and IT applications.
• Executed the business development and implementation plans in the role of Project Manager for the go to market plan of EZShield Check Fraud Protection Service for the direct to consumer check supplier vertical, resulting in 6% top line revenue growth by year two.
• Established out-sourced development project management working relationship with Tiger Team (on-shore) and Extentia (off-shore) to deliver proof of concept and first go to market of the EZShield Vault product.
• In the role of project manager, was responsible for developing and executing the project plan to implement the on-line design, direct to print solution for Giggle Print

Operations Project Coordinator

Confidential

Responsibilities:

• Performed the role of client service program manager for up to 15 direct check marketing clients for which CGI performed check print fulfillment services
• Managed all aspects of the client relationship from SOW to contract execution, through on-boarding to print service fulfillment, reporting, collections, and contract renewals
• In the roll of Project Manager, coordinated the assimilation of 3 major direct to consumer check marketing and fulfillment brands into the Check Gallery, marketing, and manufacturing operations programs. These three projects resulted in top line revenue growth for the company of over 300% within a 1 year period.
• In the role of project manager, facilitated the IT/Telecommunications aspects of the facility expansion / relocation projects in 2001 and 2002.
• As Business Analyst, documented requirements from internal stakeholders for telecommunications, data entry, customer support, and manufacturing application projects and tracked those requirements through to execution.