SUMMARY:

• An information technology management professional with exceptional expertise and over 15 years’ experience in the banking, mortgage, credit card, health care and utility sectors; exemplary in creating outstanding outcomes for major corporations with insight, bespoke solution - focused planning and quality assurance at the core of all delivery.
• A strategic expert, highly adept at the analysis of current and emerging technologies to produce target-driven and innovative initiatives, tailored to customer need.
• An excellent project manager, skilled in strategic and operational planning and in successfully managing multiple and conflicting deadlines.
• A personable and sophisticated communicator and negotiator, accomplished at disseminating technical and strategic information to all levels of management, customers and teams and in creating strong business to business relationships.
• A motivational leader and recruitment expert, modelling best practice and dedicated to the creation of cohesive, empowered and knowledgeable teams through training and professional development. Holder of Green Card work status.

TECHNICAL SKILLS:

IT Portfolio/Project: PPM, JIRA, Rally, MS Project, MS Visio, Scrum Master, Portfolio reporting

ERP Application: SAP ECC, SAP IS Utility

Languages: Python, C++, Linux Scripting, SQL, PL/SQL, hiveQL

Database: Oracle, Teradata, Sybase, DB2 and Hive

ETL: AbInitio, Talend, Data Stage

Tools: MS Project, MS Visio, Rally, JIRA, HP ALM, Clarity, APSE

Environment: Windows, UNIX Solaris, AIX, Linux, OS 390, Hadoop (Big Data)

Other: AutoSys, Control-M Scheduler, Redwood

PROFESSIONAL EXPERIENCE:

Confidential, ALEXANDRIA, VA

SENIOR MANAGER

Responsibilities:

• Key expert liaison with the client, providing regular technical and strategic reports with regard to the key features of the Realization phases, additional Enhancements and CRs
• Exemplary communication skills in reinforcing project stakeholder relationships with both internal and external clients, successfully managing client expectation and enhancing the client experience
• Exceptional milestone management in ensuring time-critical delivery of project products, including sequential prioritization of time-lines, initiating daily status meetings and developing day-to-day project status matrices and other specific graphical illustrations
• Expert strategic management of cross-functional and international teams in the implementation of projects and initiatives to support Operations readiness in numerous SAP and non-SAP modules

Confidential, JACKSON, MI

SENIOR MANAGER

Responsibilities:

• Key expert liaison between Infra, Apps and third party vendors, and with clients on SOW and other proposals, and lead professional in the coordination of onsite and off-shore resource allocations, the analysis of project specific timelines, the initiation of daily standup calls and the production of day-to-day project matrices
• Motivational management of cross-functional project and initiative teams to ensure operations readiness activities across a variety of SAP and non-SAP modules

Confidential, JACKSON, MI

SENIOR MANAGER

Responsibilities:

• Highly adept communication, negotiation and liaison expertise in the facilitation of optimum performance in on site and off-shore resources with multiple vendors
• Compliance and technical expert in executive status reporting, internal and external governance and provision of appropriate mitigation guidelines
• Exemplary in coordinating project configuration, development and testing phases between multiple SAP cross-functional modules, and in meeting project deadlines and providing technical and strategic client handover, including benefits review

Confidential, LAKE OSWEGO, OR

SENIOR PROGRAM MANAGER

Responsibilities:

• Key expert liaison in the delivery of executive status reports and client and stakeholder updates, including discussions with corporate sponsors
• Lead expert in the design and deployment of onsite and off-shore development and quality assurance teams, and in diligent procurement excellence, evaluating vendors and negotiating contracts
• Exemplary risk management professional, analyzing and escalating project impact on operations to ensure validation is performed, operational readiness is at its optimum and to deliver time-driven post implementation activities
• Key technical expert in the management of the Technology Access Management (TAM) program for all domains

Confidential, PORTLAND, OR

SENIOR MANAGER

Responsibilities:

• Motivational leadership of 6 development and quality assurance teams; including the implementation of the Agile process across the Originations Technical teams and ensuring development teams adhered to Agile processes and project lists
• Exemplary stakeholder management skills in articulating project objectives and managing client expectations, enhancing the client experience
• Excellent relationships and risk management skills in liaising between the risk management and audit and development teams to resolve control, audit and risk issues and support the implementation and maintenance of the risk / audit dashboard
• Analytical excellence in assessing risk and establishing proactive contingency plans, including the identification of trigger events and the initiation of mitigating action
• Highly adept and accurate production of monthly technology reviews in liaison with the Application Development Managers and in the timely escalation of issues to account management

Confidential, FOSTER CITY, CA

IT PROJECT MANAGER

Responsibilities:

• Expert and time-driven analysis, tracking and implementation skills in system break/fix coordination and user recovery, root cause analyses, data quality investigation and resolution and timely completion of daily scheduled data jobs, Ab Initio work flows and database activities
• Lead professional in the optimization of plant stability and in automating manual tasks
• Analytical excellence in the creation of regular metrics reports to monitor application performance, and in capacity planning to reduce expenditure through the consolidation of service and disk storage and the proactive planning of framework, server, desktop, network connection and disk storage upgrades
• Exceptional and coordinated development and delivery of Level 1 Operational Procedures, including the training of a level 1 support team

Confidential, RICHMOND, VA

PROJECT MANAGER

Responsibilities:

• Lead expert in the management and implementation of all external merges (HSBC, ING and others), and in planning and managing high touch projects using Scrum master for Agile projects
• Key adviser to senior managers, stakeholders and clients via detailed and accurate status reports, including internal and external governance and user forums, and integral to the establishment of a Development Center of Excellence in Richmond / Plano and development teams in India to facilitate project coordination

Confidential, RESTON, VA

PROJECT MANAGER

Responsibilities:

• Strategic and operational management of the FAS 91 Amortization for Whole Loans project and the TBM, SDM and Tax Accounting Model project; including management of technical processes, technical document review and production validation
• Inspirational leadership skills in acting as technology liaison and operating team champion to facilitate excellent collaborative practice with IT, risk management, legal and other partners, and in the development of cross-functional teams in the implementation of projects and initiatives to support Operations readiness activities
• Exceptional organizational skills in managing multiple concurrent projects to a timely and successful conclusion, including coordination of efforts with Business, IT and other project managers
• Expert application lead in complex tax applications using AB Initio, Unix shell scripting, Python scripting, Oracle database, Develop, Design and Architect Interfaces to Tax Band Model application, including the design and implementation of test cases

Confidential, RESTON, VA

UAT LEAD / UAT / QA MANAGER

Responsibilities:

• Exceptional expertise in fulfilling the additional role of Production Support Lead (REMTAX)
• Analytical excellence the interrogation of data relating to Mortgage Backed Securities (MBS), MF - loans, Mortgage Revenue Band (MRB), Real Estate Mortgage Investment Conduits (REMICS), STRIPS and SWAPS.
• Key quality assurance expert in the conduct of system functionality (calculations) and performance checks; extensive testing of reports using SQL queries, and of results using MS - Excel and in analysis of data feeds and real-time pricing information, including the performance of root cause analysis following identification of gaps
• Consummate expertise in the construction of SQL queries, the development of test plans, test cases and scripts bespoke to the UAT / QA environment; in series, historical, real-time and time-series analysis and in the use of Sybase, Oracle, Mercury Quality Centre and MS-Excel to create validation models
• Expert technical skill in the implementation of RUP, the creation of mocked-up data for the testing of business scenarios, and the mapping of data dictionaries, reference data sets, use cases, visio diagrams and flow charts
• Key liaison with the development and business teams in time-critical issue resolution and in the delivery of reports and feedback

Confidential, BEDMINSTER, NJ

QA LEAD

Responsibilities:

• Expert analysis of the Functional Requirement Specification (FRS) and System Design Specification (SDS), including development of modular test plans and scenarios, application of the CMM Level for Quality methodology and verification and validation testing
• Technical expertise in the development of the functional, system and GUI using Test Director and Clarify, the performance of data driven testing using Win Runner, back-end application testing using SQL and TSQL, the design of a variety of flat file formats as defined in the Data Interface Document (DID), and data stage, import-export tasks