EXECUTIVE SUMMARY:

• Solutions - oriented Technical Program Manager with 11 years of experience in managing projects, interfacing with clients, developing and deploying technological solutions successfully for clients.
• Experience in managing project by defining Scope, Customer expectations, monitoring day-to-day execution and ensuring the project is on schedule and within budget.
• Extensive experience in facilitating JAD and Agile SCRUM sessions for Requirements gathering, UI Design discussion, Development and Test Management with Release tracking.
• Successfully led large scale projects like Bank Mergers ( Confidential acquisition of Confidential ) and Integration projects (CA and NW conversion to Model).
• Proficient level of understanding of WSDL, API’s, XML & RESTful Web Services concepts.
• Successfully led Online service center roll out for product launches like Xbox One and Surface Pro 3 worldwide.
• In-depth knowledge of Service Oriented Architecture (SOA), ETL, Data Warehouse and Business Intelligence (BI) concepts.
• Experience in writing SQL Queries, Stored Procedures, Views and Triggers in SQL Server 2012 and DB2.
• Good working knowledge of SQL Server Integration Services (SSIS), Analysis Services (SSAS), Reporting Services (SSRS) and Power BI.
• Experience in TFS set up, creating Areas, Iterations, configuring alerts, security and user set up.
• Experienced Scrum product owner and Scrum master and managed cross-geographical project teams.
• Experience in creating Wireframes / UI Mock ups using MS Visio.
• Good understanding and working knowledge of SCOR framework (Supply chain management).
• Expertise in creating Unified Modelling Language (UML) diagrams such as Use Case diagrams, Activity diagrams, Component diagrams, State diagrams.
• Strong experience in conducting User Acceptance Testing (UAT) and preparing Requirement traceability matrix.
• In-depth problem solving skills, presentation skills along with leadership qualities.

TECHNICAL SKILLS:

Requirements Management Tools: HP Quality Center, Team Foundation Server

Methodologies: UML, Waterfall, Agile(SCRUM), Kanban, Six Sigma

Management Tools: MS Project, MS Visual Studio

Application Software: MS Visio, MS-Word, MS Excel, MS One Note, MS Power Point, MS Share Point 2013, MS Project

Technical Tools: C, C++, .Net (C# 2010), SQL, REST API’s

Reporting tools: SQL Server Services(SSRS), SSIS and SSAS, Power Pivot, Power BI

Operating Systems: Windows NT/98, XP, 2000, Vista, Mac

Databases: SQL Server 2012, Oracle, SAS

PROFESSIONAL EXPERIENCE:

Technical Program Manager

Confidential, Redmond

Responsibilities:

• Interact with Business customers to understand requirements and work with the engineering team to deliver the technical solutions for the same.
• Collaborate with product owners, TPMs & engineers to establish engineering timelines and deliverables.
• Create roadmap for delivery and do end to end planning for implementation.
• Design and implemented Common data layer which is single point of entry and exit API for Microsoft’s One Global Demand center Marketo Instance.
• Work with internal & outside teams to understand the data/system flow and come up with a plan for successful Integration using API, Flat file or Azure Service Bus.
• Understand As Is process and design To Be process for identified Integration components for the new CRM based system.
• Transform requirements into user stories and add the same in TFS for accurate tracking.
• Manages scoping and product backlog for all requirements using TFS, regularly prioritized and assigned to the engineering team on sprints basis.
• Provide daily and weekly status reports to business.

Project Manager

Confidential, Bellevue

Responsibilities:

• Create a project schedule by defining needed activities, sequencing, resourcing, estimation of durations and resources.
• Prepared roadmap for all the three implementations including changes in eCommerce site, mobile Apps, middleware and backend system.
• Drive project status reporting and meetings as communication/management tools to ensure project health and provides transparency to risks and issues that require stakeholder support or action.
• Manages scoping and prioritization of development work to delight customers and support business goals with ROI in mind, including some with senior leader level stakeholders.
• Interact with external vendors (FICO & Experian) to track the progress partner with them to implement the required changes.
• Manage the product backlog for all the open requirements using TFS, regularly prioritized and assigned to the engineering team on sprints basis.
• Developed Power Pivot Reports in Excel 2013 by publishing them to SharePoint 2013 for providing ad-hoc reports according to client need. Assist partner team to understand the data and provide customized solutions to their needs.
• Design and developed sFTP process for secure data transfers with various vendors.
• Leads cross-functional or multi-team effort in defining budgeting process for a project, provide team input of initial estimates to drive the business case and provides an accurate report to leadership.
• Created SSIS packages to transfer data from flat files and another sources into SQL server using different SSIS components.
• Works with project team/stakeholders to establish Go/No-Go decision points and quality control points to ensure project deliverables meet expectations. Assesses quality of documentation and deliverables.
• Mitigates issues and works with stakeholders to make informed decisions on quality factors.
• Communicates and sets realistic expectations on deliverables. Follows through and closes all defined exceptions.

Technical Program Manager

Confidential, Redmond

Responsibilities:

• Responsible for effectively initiating, planning, scheduling, estimating, budgeting, coordinating, controlling, managing and delivering all activities for projects and related release initiatives.
• Schedule Sprint planning, Sprint Back log and Sync up meeting with different teams for the regular enhancement on monthly basis.
• Captured detailed requirements for interfacing ASP.NET Web Forms based UI components with Shared Web Services, Mobile apps and backend System of Record.
• Created various ad-hoc SQL queries for customer reports, executive management reports and types of report types like tables, matrix, sub reports etc.
• Create wireframes/mock ups as per business requirements and work with UX/Engineering team to deliver the final product.
• Developed KPIs for ecommerce site and created various dashboards to track relevant web analytics.
• Work with internal teams like SAP and Azure to determine the end-to-end flow and deliver the complete solution for the requirement.
• Calculate NSAT and VSAT every month using customer’s data and report the same to higher management.
• Work with Agents and production support team to collect the feedback and improvise the site and tools to provide the best service for customers.
• Work with engineering team to develop Web UI using C#, ASP.NET, HTML5 and JavaScript for MS Online service centre.
• Responsible for working with partners and marketing team in requirement gathering and writing EPIC’s, User Stories, and development of REST APIs to enhance MS services.
• Worked with engineering team to designed and prepared RESTful web services using MVC Web API.

Project manager

Confidential, Seattle, WA

Responsibilities:

• Define project scope, objectives and requirements, develop project plan, schedule, budget, resource plan, issues and risks to ensure project commitments and deliverables are met.
• Provided end-to-end operations leadership and management for new features to online eCommerce initiatives with primary accountability for successful cross-organizational execution.
• Incorporated Agile methodology and SCRUM techniques to manage requirements, project analysis and enhance the different platforms (Web UI, Backend and front end apps).
• Led PMO Team to define policies and guidelines for using Microsoft Team Foundation Server (TFS) in the adoption of Agile Methodology.
• Work with Development team to build RESTful API’s backend for mobile and web application.
• Conducted a series of Microsoft Team Foundation Server (TFS) classes to support the implementation of Agile Methodology across the division.
• Led Solutions team in driving cost-reduction initiatives that resulted in $1.2 million saved over 2 years through Process enhancement and Automation.
• Managed 35 resources team located at different shores and Vendors (TCS, Infosys and Accenture).
• Conducted Internal Department Audits to identify best practices, implement new processes and ensure quality performance.

Business System Analyst

Confidential, Seattle, WA

Responsibilities:

• Delivered status reports to project Stakeholders and Sponsor regularly for better project communication.
• Collaborated with cross-functional teams to draft project schedules and identifying critical paths.
• Created databases, tables, relationships, constraints. Wrote SQL Queries, views, Stored Procedures for the interaction of transferring data to and from screens to the backend, at optimum performance.
• Conducted JAD and RAD sessions and took aggressive efforts towards completion of requirements and development phase.
• Captured requirements for around 45 user stories in nine sprints. Generated user story Acceptance Criteria and depending impact analysis documents.
• Work with third party vendors like TSYS, Fiserv, Visa and Master Card to process transactions and get other project activities done.
• Facilitate User Acceptance Testing (UAT) and production rollouts, and the defects detected were tracked and managed using HP Quality Center.
• Perform data modelling, periodic report validation and data analysis by writing SQL queries.

Test lead

Confidential

Responsibilities:

• Translated business requirements into functional documents and create test plans Use cases to consolidate into a single interface for data maintenance and vendor exchange.
• Coordinated with senior management on project headcount allocation, policies and application improvements.
• Work closely with QA and Development team and give suggestions on Design, Impact and QA scope.
• Participate in Change Request Meetings to document corresponding changes and plan to get those changes implemented within time and budget.
• Analysed test results, create discrepancy and defect documentation and report testing results/progress at appropriate intervals to business users.
• Review Business requirements, Design documents and come up with detailed planning for testing end to end for the whole functionality.
• Defined overall test strategy/approach/test plan multiple times/for multiple projects.