SUMMARY:

• Experienced in SAFe/Agile/Scrum/Kanban/Waterfall Methodologies; Experience Agile team; waterfall to Agile; Experienced with process improvement. Effective relationship builder, mentor, decision - maker and problem-solver.
• Fifteen years of both Agile and Traditional Frameworks as Scrum Master/Project/Program/Portfolio Management in Big Data, Search, E-Commerce, Social Media, Identity Access, Confidential, Entertainment, Digital/Data Driven Marketing, Digital Media, Mobile, Web, Retail, Finance, Manufacture, Warehouse Management
• Experienced cross functional stakeholder management with C-Level, Business Units, Design, Product, Engineering, Technical Teams, Legal, 3rd Party Dev Partners, On & Offshore Vendor and Professional Services
• Strong Security projects, HIPPA, S-OX, PCI, IT Audit, Disaster Recovery/BCP and Risk Management experience.

TECHNICAL SKILLS:

• Highly skilled in Contract Negotiation, RFI/RFP, MSA, SOW, SLA, SOP, POC, Vendor Scoring & Selection Process
• Proficient in Team Tools: JIRA, Confluence, Trello, Rally, Office 365, Smartsheet, SharePoint, MS Project/Server, Visio, Office Suite, ClickView, Slack, Dropbox, Box, Google Apps
• Managed projects with Teams using the following tools Java, JavaScript, RoR, PHP, Python, Perl, Ruby/RoR, Drupal, WordPress, GitHub, HTML/5, CSS, jQuery, MySQL, MongoDB, Birst/BI, Tableau, PostgreSQL, SQL Server, Salesforce, Amazon S3, AWS, Google Analytics, Hadoop, Redis, IOS, Android, Symbian, Sharegate, RackSpace, IBM Sterling WMS, Azure, Akamai, Chef, Lucene, Hadoop, Hive, Redshift, API Integrations Various, Confidential Apps EPIC, PIS, PACS, CIS, LIS, NIS; Sketch, Azure, Illustrator, Photoshop, Justinmind, InVision

PROFESSIONAL EXPERIENCE:

Confidential, CA

Salesforce Implementation Manager

Responsibilities:

• Design and manage Salesforce implementation with required functionalities for the museum’s, members, donors and finance channels.
• Manage data migration.
• Design and facilitate staff training. Provide ongoing support.

Confidential, SF, CA

UX/I Design Program Manager/Producer/ Scrum Master

Responsibilities:

• Produced in a fast pace digital interactive space. Served as SAFe (Agile) Scrum Master/PM and “right hand” to the Sr. Design Manager.
• Created and managed team design production timelines using agile ceremonies and sprint life cycles; produced and launched amazing features, products and customer experiences.
• Provided visibility and drove integration with cross functional teams: Ux/Ui Designers, Product, Researchers, Prototypers, Copy, Engineering, Architect, Data Analytics, Localization, Release, along with Digital Marketing, Legal, Compliance and Vendors. Strategic partner on resourcing, scope and sequencing of work.
• Identified work blockers and sought ways to resolve them.
• Communicated precise information/status to stakeholders and leadership.
• Designed team interaction process frameworks. Assisted in customer user testing and research.

Methodology: SAFe (Agile) Team Tools: Rally, Trello, Azure, JIRA, Confluence, InVision, Sketch

Confidentia, SF, CA

Program Manager

Responsibilities:

• Data & Analytics Team - anaged projects resulting in the best ways to disseminate big data for accurate metrics and reporting.
• Managed tool selection, project implementation and managed vendor partnerships.
• Monitored projects from start to delivery, ensuring controls, policies and procedures were current and updated. Worked closely with Various Leadership Teams, Product Managers, Other PMs and Vendors.

Methodology: Agile Scrum, Kanban

Team Tools: JIRA, Confluenc

Confidential, Redwood City, CA

Senior Program Manager/ Scrum Master/Coach

Responsibilities:

• Worked closely with Mobile Team to ensure product consistency. Special Project: Assisted with Confidential ’s first mobile offering.
• Worked with multiple software development teams, along with outside vendors, and managed an on-time successful launch of Confidential .com.
• Program Lead for high visibility programs/projects such as: BR/Disaster Recovery, Internal Audit, Loan Conversion Program - Increase new loan disbursements; Financial Retail Transformation - changing the way 120 stores and staff operate; Customer Opt-in - System Development for Customer opt-in to email at the time of loan disbursement; File Migration to Sharepoint POC Program
• Successfully developed and implemented the Company’s first Agile Scrum Framework. Improved the Engineering development process and deliverables, engaged the Business Units in the process and setup an environment of high interaction and transparency throughout the sprint life cycle; changed the company’s bottom-line. Helped decrease the technical debt to shippable products. Led 2 years of internal and external IT Audit and Disaster Recovery Initiatives
• In both roles, worked directly with and communicated to: Engineering, Product, UX/UI, Data Analytics, Finance, Retail, Marketing included Data Driven, Legal, Operations, Compliance and Risk.

Methodology: Agile, Kanban

Tools: JIRA, Confluence

Confidential, SF, CA

Sr. Technical Program Manager

Responsibilities:

• Responsible for the integration into one system, enhance/build out the Confidential system (Mule), sunset the Sephora System (Blue Martini) then integrate the new TLOG system with the new company ESB.
• Disaster Recovery - worked with and communicated to Architects, Developers, Network Engineers, Data Analytics, Data Center Management and Vendors to secure an Active/Active Environment (Web, Application and Data Layers). Included 2 POCs: Database and Monitoring.
• Managed Confidential IT Audit to success. Based on audit findings, identified the project portfolio to develop new or update existing systems, in particular, new equipment, facilities and services.
• Identified and implemented continuous improvement PMO processes and workflows.

Methodology: Agile (Hybrid for some projects)

Tools: JIRA, CRM

Confidential, Oakland, CA

Scrum Master/ Senior Technical Project Manager

Responsibilities:

• Project managed search teams processing big data using Hadoop - HDFS. Drove, organized, facilitated, tracked and communicated overall project planning, daily stand-ups, reviews, retrospectives, sprint and release planning, demos, estimation, velocity and progress.
• Worked with cross-functional teams, including DBA, Product Management, Software Development (On/Offshore), Data Analytics, UX/UI Designers & Engineers, Quality Engineering (On/Offshore), Data Driven Marketing and Operations.
• Supported the teams from impediments and in striving to make each increment of functionality potentially shippable.
• Work closely with Stakeholders to identify/shore up workflows and help strategize where needed.

Methodology: Agile/Scrum Tools: JIRA, Confluence

Confidential, SF, CA

Senior Technical Program Manager (Contract)

Responsibilities:

• Managed the development and delivery of 5 specific security and DR projects: 1) Identity Management and Access Management, 2) Denial of Service (DDos), 3)
• Managed Security Service Provider (MSSP) with Verizon and 4) Data Loss Protection (DLP) 5)
• Project managed Developers, QA, DBA, Architects, Network and Security Admin.
• Establish comprehensive schedule for key Disaster Recovery initiatives and managed all processes, tests/drills and resources

Methodology: Hybrid (more Waterfall; some Agile/Scrum); Disaster Recovery Projects: PMO Director, DR Director

Confidential, Pleasanton, CA

Senior Technical Program Manager

Responsibilities:

• Project managed the execution of a replicated web platform environment for continuous availability .
• Managed a portfolio of projects for big data migration, web application development, hardware planning and installation, warehouse system management, application integration and testing.
• Closely worked and partnered with Product, Development, eBusiness/eCommerce Stakeholders, Application Owners, DBAs, QA, Data Center Teams, Content Management, Warehouse Management,
• Fully understood and followed all the guidelines for technical and physical Big Data safeguards, as established by the standards of the HIPAA Compliance (health information privacy).
• Designed and established SOPs relating to the validation of data, operations and infrastructure of multiple data centers. Defined and executed the release and deployment management, switchover process, and change management procedures. Defined and managed the post-implementation and training processes. Managed internal/external and offshore professional services.

Methodology: Waterfall

Tools: MS PROJECT SERVER, Oracle CRM

Confidential, SF, CA

Senior Program Manager

Responsibilities:

• Managed the Project Portfolio of the technical and business separation of 34 departments and tracked the business progress of 119 integrated departments and outside clinics.
• Managed the decoupling/re-coupling of hospital information systems, big data migrations, data warehouse, WAN, LAN, Desktop Configurations, Active Directory and IP Telephony with the merged company.
• Prepared and tested Disaster Recovery Plans. Prepared, managed and reinforced Change Management activities.

Methodology: Hybrid (Agile/Scrum and Waterfall)

Tool: MS PROJECT SERVER