EXPERIENCE: 

Delivery Manager

PLAINSBORO, NJ

Responsibilities:

• Responsible for managing relationship with designated accounts/clients within confidential's staffing business. Primary responsibilities include executing strategies and managing an account delivery team in order to maximize client revenue, profitability, compliance and satisfaction. Accountable for the client’s contractual requisitions and service level agreements - within 2 quarters got to the top 5 vendors list. Clients- ACS Xerox, CapGemini NA, PNC.
• Successfully started new accounts and ramped up revenues- 3 to 5 million.
• Training and building a recruiting squad team.
• With a new client was able to become top vendor by the third quarter of being on a highly competitive vendor neutral program. IIC is nominated by PNC at confidential as their best Asian American supplier leading IIC to win a spot on the Fast 100 Asian American Business Award 2017.
• Successfully trained recruiters in H1 transfer and successfully placed h1s with our direct clients.
• Current Billing: 37 @ average bill rate 75/hr, average margin between 35-50 %.

Jersey City, NJ

Recruitment/Service Delivery Manager

Responsibilities:

• Responsible for managing relationship for designated accounts within the US Tech Solution’s staffing business. (Clients include: Discover Financial, Royal Caribbean, Arizona Public Services, J&J, New York Life, Bank Of Tokyo - portfolio of 2.5 to 3 million in revenue)(Nextsource, Discover-Beeline, Kelly, Tapfin)
• Primary responsibilities include executing strategies and managing an account delivery team in order to maximize client revenue, profitability, compliance and satisfaction.
• Accountable for the client’s contractual requisitions and service level agreements. Optimized client delivery in an efficient, high quality, timely, cost effective manner. Contributed to strategic account planning efforts. Managed and executed account-related business strategies resulting in increased, profitable business. Budgeting and P&L management.
• Hired, trained, managed and developed staff (team size 4-6) for designated accounts in one or more onsite or remote/virtual locations. Provided recruiters with guidance regarding methodologies, techniques and specific role-based skills.
• Used a continuous improvement approach to enhance productivity, staff utilization/capacity and quality in order to achieve client satisfaction. Conducted ongoing coaching and complex problem resolution in order to develop and maintain a highly effective team and to foster employee engagement.
• Continuous analysis of Recruitment Metrics (performance metrics and SLAs, analyze data findings)
• Define and implement work processes including metrics, scorecards, and performance plans.
• Create project plans and serve as project manager for process improvement projects to ensure consistent implementation across the operation- managed project to implement and advocate use of Jobdiva. I currently act as a Jobdiva administrator for the company.
• 10% - Perform operational duties such as managing job board subscriptions, renewals and managing service providers (Dice, CareerBuilder, Monster, Techfetch)
• Helped the business development team in filling rate data as part of RFP process
• Full cycle recruiting for TOP DIRECT CLIENTS to fullfill their contingent and permanent staffing needs.

Activities involved:

• Sourcing candidates via straight channels such as job boards as well as alternate channels such as professional organizations (PMI chapter, HDI etc), sub contracting agencies, user technical specialty forums and groups, proactive saved searches, utilizing ATS, etc.
• Analyzing resumes and accurately matching candidate skills with client needs.
• Interviewing candidates. Administering technical tests where required by the client.
• Matching resumes based on account related intelligence.
• Negotiating and Closing candidates on salary/hourly rates
• Actual submission of resumes through VMS (Fieldglass, Beeline, Peopleclick)
• Interview coordination as well as preparing candidates for interviews. I truly believe this last step can increase numbers by a significant percentage. Preparation involves getting candidates acquainted with the client’s business, technical team expertise etc.
• Post closure coordination for paperwork, background, and other formalities as required by the client.

Positions Fulfilled (partial list):

• Powerplant developer
• Windows Engineer
• Laptop support technician
• Java Developer (fulltime @ Bank Of Tokyo)
• Financial Analyst ( fulltime London based position @ Cantor Fitzgerald)
• Six Sigma Project Manager (Deutsche Bank)
• Infrastructure Project Managers (J&J)
• VBA/Excel Developer (J&J)
• IP Engineer ( Telcordia)
• Dot Net developer (Wake County NC)
• GIS Developers (APS)
• Project Managers (Celgene)

Staffing specialist

Responsibilities:

• Managed sales activities for redeploying workforce (bench)
• Managing training of existing workforce

Staffing specialist

Responsibilities:

• Managed sales activities for redeploying workforce (bench)
• Managing training of existing workforce

STRENGTHS:

• Candidate pipelining
• Salary Negotiation
• Maintaining balanced scorecard
• Managing team of recruiters
• Team Building
• Jobdiva Expert User and Administrator
• Boolean Strings
• Consultant Relationships

SOFT SKILLS:

• Direct/ Honest and analytical approach to recruiting, Aggressive candidate pipelining tactics, go getter attitude, mature approach to delivery, passionate about staffing.
• Recruiting, Recruitment, Staffing, Resource Manager, Staff, Recruit, Interview, Job Board, Job Boards, contingent labor, contingent staffing, “Recruiting Manager”, “Resource Manager”, “Staffing Manager”, “Talent Acquisition”