Project Manager Resume Dallas, TX - Hire IT People

QUALIFICATIONS:

Strong Microsoft Office, QuickBase and Oracle knowledge.
Demonstrated ability to deliver substantial revenue, productivity, and quality improvements through well-managed, on-time projects.
Knowledge of LAN/WAN technologies.
Experience with Systems Development Life Cycle Methodology (SDLC), as well as evaluating, prioritizing and recommending areas requiring improvements to meet project requirements and deadlines.
Telephony, Telecom Expense Management (TEM), OSS/BSS, telecom billing, telecom invoice auditing and coding skills.
User Acceptance Testing (UAT) and SharePoint experience.
Business Analyst, CRM, change management, workflow process, budgeting and reporting experience.
Results-oriented, detailed professional with comprehensive project and vendor management as well as network experience.
Excellent verbal, interpersonal and written communication, as well as time management skills.
Proven ability to work independently, multi-task and problem solve, as well as train, motivate and supervise staff.
Quick thinker, self motivated and fast learner who can work well in a stressful environment and meet deadlines.
Highly developed troubleshooting, organizational and customer service/support skills.

EXPERIENCE:

Project Manager Confidential, Dallas, TX 2010 to 2010

Define project, scope, deliverables, budgets and task lists.
Responsible for the execution and implementation of multiple concurrent projects.
Estimate project duration and resource requirements.
Track and manage projects from initiation to closeout.
Identify and resolve project issues as well as status reporting to customers [internal and external], project team and business leaders.
Develop and execute test scripts and documentation.
Manage initiatives so that projects are completed on time and on budget.
Utilize online Oracle project management tool.
Establish project team roles and responsibilities.
Coordinate with third parties.
Chair project calls/meetings and produce minutes.
Maintain customer satisfaction with exceptional service, communication, process improvement implementation as needed and consistent completion of successful projects.

Seeking new position due to resignation.

Project Manager/Systems Support Analyst Confidential, Richardson, TX 2002 to 2009

Coordinate meetings and project kick-off calls with internal and external customers to discuss/monitor project status, budget and service deliverables.
Develop and present daily, weekly, monthly and quarterly departmental and division reporting and documentation for projects.
Negotiate customer Access Service Requests for all high-end and optical products (T1, T3, OC3, OC12, OC48, OC192 and sonet rings).
Managed complex projects of all sizes that have both short and long-term impact on departmental and business operations.
Change Management experience (utilized for changes in project requirements).
Create and maintain Sharepoint site that served as a knowledge library and became the first resource for internal customers and team members.
Support and analysis for telecom circuit provisioning systems/applications as well as circuit inventory management.
Handle client and vendor relationship management functions, which included promoting enduring relationships with a diverse clientele.
Business Analyst skills used to formulate, define and implement improvements to business and workflow processes and operations to reduce costs, solve problems, and enhance productivity and effectiveness, as well as ensure all SLA's are met.
Manage and administer workload and performance development.
Account, project and product management of customer bandwidth/network, escalations, logs and billing records.
Spearheaded successful Revenue Recovery task force that recovered over 7 million in unclaimed product billing.

Position ended due to company lay-off.

Network Tech II Confidential, Dallas, TX 1997 to 2002

Troubleshoot problems and find workable solutions for a large, diverse customer base.
Provide excellent and knowledgeable customer service to maintain and consistently improve customer relations.
Provision new or existing services including moves/adds/changes per customer requirements.
Administer and report NOC objectives such as: MTTR, network monitoring and availability, call/trouble ticket volume, trouble ticket resolution and call center metrics for cage-cage T3 circuits.
Coordinate engineering involvement for trouble resolution where required.
End-user acceptance and regression testing.
Maintain operational systems documentation.
Create and maintain databases for use in monitoring and tracking performances.
Assist in training of end-users.
Install, integrate and test products remotely and at customer locations.

Position eliminated due to company surplus.

EDUCATION:

Computer Science Studies

Planning to complete Computer Science degree on a part-time basis, as well as obtain PMP Certification.

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Project Manager Resume

Dallas, TX

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