SUMMARY:

IT professional with over 30 years experience in IT project delivery and operations. Motivational leader who consistently exceeds expectations while working on highly visible, global, and cross - functional projects. Excels in the development of project schedules, integrated plans, timelines and calendars while maintaining an effective balance between customer satisfaction and project financial results. Consistently successful in identifying and capitalizing upon opportunities to improve efficiency through process and service improvement.

AREAS OF EXPERTISE:

infrastructure project delivery, configuration management, service and process improvement, incident, asset and change management, Disaster Recovery, Data Center operations, distributed systems, LAN/WAN/SAN networking, security, enterprise storage, team building, leadership and training. Hold Confidential clearance.

TECHNICAL SKILLS:Project Management: Experience with multiple project management methodologies and framework including PMBOK/Waterfall, Agile and ITIL. Expert in developing project management plans, gathering requirements and developing scope. Strong engagement, organizational, and communication skills. Effectively manage people and resources as well as identify, collect, organize, and present pertinent performance metrics to monitor and achieve organizational goals. Plan and execute projects and perform detailed, structured analysis of complex, technical issues and solutions.

Operating Systems: UNIX, Linux, HP-UX, AIX, NT, Solaris, Windows Server 2000 / 2003, Windows VISTA, Win XP, Win7, Win8, Win10 Storage Technologies EMC, Confidential, HDS, HP, NetApp, Sun Switch Technologies Cisco, BrocadeMcData Software (Partial list): Microsoft Office Suite, Microsoft Project, Visio, PowerPoint, ACT, Clarity, Innotas, SharePoint, WorkDay, Confidential Connections and ServiceNow.

Programming (Partial list): Cobol, Fortran, RPG, Access database

Web Development: Adobe CS4 and previous, FrontPage, Flash, Corba, Java, and C++, SQL, HTML, XML, All Macromedia MX products

PROFESSIONAL EXPERIENCE:

Confidential

Infrastructure Project Manager

Responsibilities:

• Simultaneously lead multiple highly visible IT Data Center Infrastructure projects implementing new technologies and services within the Federal Reserve while following strict client governance processes. This includes hardware, software, upgrades/replacements, and network projects.
• Coordinate major and new systems/application releases in a shared hosting environment utilizing cross functional teams and vendors.

Confidential

Sr. Implementation Engineer / Project Manager Data/Security

Responsibilities:

• Planned and coordinated project and portfolio delivery, leveraging internal resources and external service providers to complete highly complex, global network programs and projects within predicted cost, time and quality estimates.
• Supported Data and Security project delivery for Confidential Global Markets and Corporate Banking divisions.

Confidential, Richmond, VA

Sr. Infrastructure IT Project Manager

Responsibilities:

• Project managed the delivery and implementation of the CarMax IT infrastructure to multiple store locations as they opened across the US.
• This included planning, purchasing, budgeting, scheduling, resource identification/allocation, and incident and asset management for all IT hardware, software, security and services.
• Managed server build and development teams responsible for the delivery of store systems.
• Coordinated activities with Procurement, Operations, Facilities Management and Construction to ensure deadlines were met.
• Responsible for influencing and leading cross functional IT teams, business units, vendors, SME’s and consultants in the design, installation, validation and support of the IT infrastructure. Responsible for scheduling meetings, producing status updates and measuring pre/post installation metrics.
• Performed incident analysis to drive service improvement and implemented framework to improve processes, procedures, tools and methodology.
• Guided project team members, removed obstacles, gained consensus from the project team and stakeholders, and provided positive and developmental feedback to team members and their direct managers. Anticipated, avoided and mitigated problems.
• Served as a primary problem solver for any issues, roadblocks, and risks and maintained responsibility for their resolution.
• Effectively created and delivered presentations and reports to Sr. management, communicating project status and budgeting.
• Anticipated and communicated horizontal impacts caused by project implementation. Played a significant role in the training and development of other Project Managers on the approach and skills needed to manage multiple large projects simultaneously.

Confidential, Glen Allen, VA

Infrastructure Project Manager

Responsibilities:

• Manage high risk / complex IT infrastructure projects. Applying knowledge, skills, tools, and techniques to the definition, planning and tracking of project activities to meet or exceed customer and stakeholder needs and expectations.
• Lead and influence across all levels within the organization to ensure that the collective team works toward a mutually agreed upon project scope and objectives.
• Manage both internal and external resources.
• Engage geographically dispersed, matrixed teams and use strong planning, communication, and influencing skills to ensure the implementation of objectives.
• Identify project risks and determine mitigation and ensure mitigation is completed.
• Create and maintain project schedule. Current projects are specific but not limited to background in network infrastructure, enterprise storage, particularly archive and backup as well as servers, UNIX and tech refresh.
• Project examples include server Win OS upgrade/migrations, ~1200 HP server application upgrades, and management of Disaster Recovery strategies for all Capital One Data Centers.

Technical Project Manager/Solutions Infrastructure Engineer

Confidential

Responsibilities:

• Network Security, Data Center technologies, E-commerce. Responsibilities included: participate and manage projects that design, develop and implement new and emerging technologies, platforms and services. Participated in development of business cases and obtaining approvals for capital expenditures for projects.
• Maintained multiple project plans and financials for assigned projects, partnered with cross functional IT groups, business customers and third party vendors to provide solutions utilizing technologies supported in Enterprise Technology Operations (ETO) while meeting application requirements and the business needs of the projects.
• Accountable for ensuring solutions are aligned with the long-term target architecture of the company.
• Prepared and/or coordinated the development of documentation and graphics for projects, programs, and initiatives related to systems, installations/builds, and operations.
• Effectively communicated and turned over solutions to production environments and technical support to insure seamless transition.
• Successfully completed multiple Disaster Recovery Planning and project implementations.

Confidential, Mechanicsville, VA

Technical Project Manager, Technical Consultant

Responsibilities:

• Oversee project management for current customer accounts as well as new business opportunities with local businesses.
• Provide technical expertise, Project Management and support for computer diagnosis, repair, upgrade, installation and networking services as well as software and network integration and instruction where required. Also provided website hosting, design and implementation.

Confidential, Richmond, VA

Sr. Sales Systems Engineer

Responsibilities:

• Oversee large accounts as well as new business opportunities with new clients. Provide technical expertise, Project Management and support with LAN/SAN/NAS hardware and software as they are integrated with enterprise storage solutions as well as disaster recovery, backup, ROI and business continuance. (Both open systems and mainframe.)
• Prepared technical architectural and implementation design documents and worked as Project Manager to develop the Implementation plan for customers.
• Lead the implementation of engagements. Participated in the installation, customization, and integration of EMC solutions.
• Prepared and documented infrastructure solutions for customers in response to customer requirements.
• Anticipated technology trends and provided recommendations to customers. Contributed to the development and implementation of customer’s strategic plans.
• Provided technical assistance to customer base for the installation, maintenance, and modification of designated EMC equipment.
• Devised and implemented maintenance programs that optimize machine performance and minimize unavailability and data loss.
• Recommended programs, assisted, and instructed customers to increase technical ability and proficiency.
• Performed pro-active maintenance according to established procedures.
• Assisted customers in diagnosing system malfunctions to isolate problems to EMC, other OEM vendors and/or software and developed appropriate action plans. Drove all service events (software and hardware) to timely resolution.

Confidential, Richmond, VA

Systems Engineer Project Manager

Responsibilities:

• Project managed the design and development of systems to integrate the DIVX content into disc and player manufacturers' production lines.
• Manage large projects consisting of bringing up Replicator sites (Nimbus, Panasonic and Pioneer Corporations) to manufacture and code Divx discs including manufacturing systems and process to support DIVX replication standards.
• Managed the move of computer/manufacturing systems at Nimbus and Pioneer Corporations to new localities.
• Develop process by which movies are created and edited for use by DIVX and integrated into the manufacturing process.
• Address engineering issues related to support. Administrative responsibilities included budgeting, vendor relations and time tracking.

Project Manager of Distributed Systems Networking/Engineer

Responsibilities:

• Project Managed and successfully implemented a 500+ LAN/WAN distributed system to each Store throughout the country as well as new grand opening stores.
• This consisted of all project planning, RFP's, system design, hardware/software testing, configuration, bidding and procurement, vendor negotiating and contracting for remote build and installations.
• Provided guidance and support to 50+ team members during the entire project.
• Support included systems integration and remote support, software distribution, release management, system administration, business and technical analysis, proactive monitoring, problem diagnosis, resolution and tracking, 1st and 2nd level support training. Since initial implementation, these systems have increased management (store) productivity 130% thus increasing company sales dramatically.

Confidential, Richmond, VA

Technical Consulting Sales Specialist / Project Manager

Responsibilities:

• Developed and delivered OS/2 end user and technical training to local companies in the Richmond area.
• This included Project Management, system/program design, training analysis, and technical support to over 300 users.
• Contracted by local businesses to ensure needs, product customization, database setup, training and HW/SW technical support.
• Increased technical consulting revenue 150%+ for Confidential due to specialization and customer satisfaction.

Confidential, Richmond, VA

Professional Services / Training and Sales Consultant

Responsibilities:

• Responsible for strategy and delivery of Client Education. Grew client revenue 66% year to year with a $500 gross profit margin.
• Performed negotiations and internal resource staffing contracts.

Confidential, Richmond, VA

RISC/System 6000 AIX Sales System Engineer

Responsibilities:

• Developed and executed marketing plans, configurations, application input and strategies for client base.
• Identified client and prospect problems, developed and presented solutions for customer commitment.

Confidential, Richmond, VA

Desktop Publishing Specialist Representative

Responsibilities:

• Specialized in desktop solutions with emphasis on the following: PageMaker, Interleaf, Excel, Word, DW4, Designer, Arts and Letters, ImagEdit, PostScript and Corel Draw.
• Assigned to develop and recommend Confidential solutions. Installed, trained, supported and assisted clients.
• Supported internal efforts by designing and developing publications for high-level management

Confidential, Richmond, VA

Workstation Specialist

Responsibilities:

• Consulted with clients on end-user applications and hardware connectivity issues.
• Planned, implemented and installed PC Hardware/ Software including DOS, Windows and LAN products.
• Assisted clients with evaluation and troubleshooting new and installed products.

Confidential, Richmond, VA

Telecommunications Architect

Responsibilities:

• Provided marketing, design and installation on client account needs, plans and strategies for the Rolm/CBX product line. This included all Tcomm/networking products.
• Provided education and guidance to client base as well as design, system tuning and problem resolution.

Confidential, Austin, TX

Product Release Technical Specialist

Responsibilities:

• Designed PS/2 Hardware and documentation for field use.
• Design integrated cards and motherboards for the operation of the PS/2 product line.

Confidential, Poughkeepsie, NY

Procedures Analyst

Responsibilities:

• Analyzed and documented job assignment positions for Confidential . Proceduralized job tasks and made recommendations to management of any new procedures that would increase job/task performance for the company by utilizing computerized/automated techniques