SUMMARY:

• Developed several programs for Medicaid populations in Confidential concerning health initiatives: Asthma & Obesity
• Developed Intergenerational Programs at a grassroots non - profit focusing on seniors and working on community building and revitalization.
• Co-conducted research for a report on a comparative study
• Hosted a local cable access television show: “Senior Moments.”
• Co-authored an article in the Confidential Aging Special Interest Section Newsletter

EXPERTISE AREA:

• Group Facilitation
• Biopsychosocial Assessment
• Intake/Discharge Planning
• Individual, Family, & Group Counseling
• Trauma, Grief, & Loss Interventions
• Program Development/Management
• Clinical Supervision
• Medical referrals
• Information and referral to community resource

PROFESSIONAL EXPERIENCE:

Program Manager/Clinical Supervisor

Confidential, Washington, DC

Responsibilities:

• Developed a plan to enhance service utilization and streamline internal processes for program cost savings
• Implemented peer support programming for consumers
• Developed and implemented an intake and assessment process that complied w/ internal, local, and state regulations
• Program Manager for the Senior Center and Clinical Supervisor for the Caregivers ( Confidential ) Program. Hired, trained, supervised, and performed CQI for a team of direct line employees and clinical staff. Provided oversight and reporting of buget and statistics to senior management. Participated in Leadership Development training as well as other trainings critical to the supervisory role.
• Responsible for the completion of intake, biopsychosocial assessments, crisis intervention, liaison with community resources, referral, discharge planning for senior participants, assisting in the resolution of social problems impeding the patient's treatment, rehabilitation and medical compliance; as well as assisting the other health team members in understanding the psychosocial and emotional factors related to the patient's health problems. Also, responsible for individual, family, and group counseling for participants challenged by depression, chronic illness, and behavioral health needs.
• Developed, coordinated, and provided structure for the Confidential program from intake to discharge
• Maximized utilization of community resources for consumers (e.g. Consumer received $100,000 in home renovation)
• Incorporated the use interns into the Confidential program to maximize program performance and cost savings
• Provided intake, biopsychosocial assessments, care planning, intervention: family/individual counseling, resource management/referral, navigation/linkage of community resources, and discharge planning for Home Bound and Senior Center participants.
• Provided vulnerable adults specifically, with case management services, care coordination, advocacy, and assistance w/ navigation of the aging network to include: Legal Resources, Medical Equipment, Utility Assistance, Home Health Care Assistance, Health Literacy, Housing Assistance, Medicare/Medicaid Resource Assistance, Social Security/Disability, Dental Resources, Behavioral Health/Counseling, Clothing/Furniture Resources, and assistance with Emergency Food/Meal Services.
• Clinical supervision of Bachelor and Masters level Social Work Interns

Member Outreach Coordinator

Confidential, Atlanta, GA

Responsibilities:

• Developed and coordinated special projects: developed and implemented programs concerning Asthma; Obesity, Physical Activity, and Nutrition.
• Developed and maintained relationships with health care and social service providers in order to facilitate member communications and member access; this involved public speaking and presentation, active community networking, and public education and lead to a greater presence in the Confidential
• Developed and coordinated advisory committees to inform healthcare quality and service improvement.
• Conducted extensive research on healthcare issues related to members.
• Coordinated programs with Case/Disease Management to identify members eligible for outreach.
• Conducted telephonic, mail and in-person outreach for health plan membership and network providers to support health plan quality improvement program, general health promotions, and other regulatory requirements.
• Assisted members in accessing services via referral.
• Represented WellCare of Georgia to diverse stakeholders to include: Community leadership, Healthcare providers, and Potential members.
• Marketed WellCare of Georgia products to Medicaid and Peach Care for Kids (S-CHIP) beneficiaries.
• Developed, organized, and executed strategic marketing events.
• Developed and implemented a management plan that lead to increased productivity of SS staff and better adherence to program protocols
• Provided clinical supervision and management of paraprofessional social services staff (SST).
• Conducted in-service programs to educate staff regarding psychosocial issues and resident rights.
• Performed assessment of residents at admission, upon change of condition or more often as needed; created, reviewed and update care plans, and progress notes.
• Provided a broad range of social services to consumers and their families.
• Conducted biopsychosocial assessments, participated in treatment teams, crisis intervention, liaison with community resources, and discharge planning.
• Assisted resident's family in coping with placement in a skilled nursing facility, physical illness, disabilities of the resident, and the grieving process.
• Facilitated resident/family council meetings.

Rental Facilities Supervisor

Confidential, Ann Arbor, MI

Responsibilities:

• Provision of supervision for private and non-profit functions at the Confidential Senior Center
• Successfully conducted grant writing for Senior Center programs
• Assisted with the management of the SeniorNet program (programs, classes, board/volunteer meetings)
• Assisted with locating potential interviewees, hosting television programs as needed, etc.)
• Provided facility tours, maintaining records regarding tours, and disseminating rental information to the public
• Conducted computerized program registration
• Worked closely with the Facility Supervisor to ensure facility rules and regulations were followed during the scheduled events
• Provided coordination of services, case management, needs assessments, assessment and evaluation of services, billing authorization, service provider oversight, utilization review, client advocacy, and served as a community resource liaison for clients (elderly and disabled Medicaid recipients)
• Provided advocacy for vulnerable populations and their families
• Navigation of service delivery systems for nursing facility/assisted living residents
• Liaised with the Dept of Family and Children Services, Adult Protective Services, and local law enforcement for the provision of safety services for nursing facility/assisted living residents

Graduate/ Confidential Intern

Confidential, Confidential, MI

Responsibilities:

• Developed and implemented intergenerational programs in collaboration with collateral community contacts.
• Conducted grant writing and participated in fundraising efforts.
• Assisted in the coordination and management of volunteers.
• Assisted in an independent evaluation researching options for decreasing homelessness within a sub-community in Southwest Confidential ; presented findings at a community meeting.
• Provided coordination of services, case management, assessments, evaluation of services, client advocacy, and served as a community resource liaison for clients in the Outreach & Assistance program.
• Co-conducted a comparison study of nursing home closings in the City of Confidential (“Why are so many closing and what are the effects on the residents?”); presented findings at a citizen advocacy group assembly meeting.
• Job-shadowed Confidential ’s in the field: administration, case management; client advocacy, and direct practice within nursing facilities.
• Attended trainings, conferences, and meetings: MI Elder Law Conference; Washtenaw County Senior Leaders; Alzheimer’s Assn. trainings: Alzheimer’s/Dementia Care, Caregiver training, Lifeline/Elder locator.
• Attended various city council meetings related to city and state community outreach efforts, and funding for nonprofits.

Undergraduate Intern

Confidential, Albany, GA

Responsibilities:

• Provided assistance with investigation of client complaints, advocacy, and family counseling and support.
• Performed assessments of service delivery in long term care facilities and provided case management for residents.
• Conducted presentations and in-service training for Confidential providers, their employees, and local law enforcement.
• Maintained in-house video library, and provided general office assistance.
• Provided assistance with case management, claim processing, inter-department communication, maintenance of client financial database and general office assistance