Sr Technical Program Manager Resume
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Redmond, WA
SUMMARY:
- 15+ years of IT / wireless experience in different roles right from an architect to a technical program manager
- Experience with helping customers make the transition from traditional on - premises software solutions to hybrid and cloud-first solutions on the Confidential Azure cloud computing platform.
- Designing, implementing / deploying, migrating, and managing Confidential Azure, O365, Active Directory and Confidential environments AND engineering Confidential Infrastructure enterprise solutions
- Experience to create a cloud security initiative to complete full requirements gathering, analysis, architecture, high level design, detailed design, engineering, and complete implementation utilizing all of the security features available in in Azure and Azure AD.
- Proven and experienced leader in delivering technology solutions in a wide range of industries from start-ups to large corporations.
- Proficient in cloud architecture and design, as well as on premise web-based and rich-client solutions.
- Broad and deep knowledge of Confidential ’s Azure cloud computing platform, and developed cloud based solutions to increase productivity, reduce time-to-market, and lower total cost of ownership for software systems, by using cloud capabilities
- Experience in working with Azure Security Center, Privileged identity Management, Identity Protection, Azure Information Protection, RMS, Role Based Access Control, Resource Groups, Network Security Groups, MFA
- Azure architect PaaA,IaaS,mobile,IOT,bigdata
- Azure API management tool
- Design Scalable solutions using Event Hubs, Notification Hubs, Redis Cache, Queues, Auto Scaling Enterprise Integrations using Azure Service Bus
- solutions that leverage high volume telemetry ingestion, stream analytics and data visualization
- Experience in Continuous Delivery and DevOps including the design and automation of Infrastructure-as-a-Service and Platform-as-a-Service capabilities including virtual networks, virtual machines, cloud services, web sites, data services, etc.
- Experience in the design and development of cloud-native distributed applications that leverage micro service architecture, REST APIs, API Gateways, relational and NoSQL stores and loosely coupled messaging
- Strong understanding of Azure PAAS, IAAS & SAAS
- Understanding & Deployment of Azure AD
- Understanding on Azure BizTalk/service bus /hybrid connectors
- Strong Understanding of Azure Storage
- Building and designing SaaS based applications using Azure cloud
- REST API design and writing service specification
- Azure API Management to expose Micro services API’s to partners.
- Azure AD authentication/Authorization
- Represented AT&T in various marketing events and conduct hackathons for developers to use their REST API’s to write their Applications.
- Designing new RESTFUL API’s .like Fraud API, ADS API, Location API, Device Capabilities API, LTMI API, Loyalty API
- Design sample App’s, android and IOS app’s
- Web Services protocols and architectures - REST,SOAP,GSMA One
- Practical knowledge in defining, developing and maintaining REST /SOAP based interfaces; particularly those operationally critical in nature
- Vendor management including: Acision, Mavenir, Redknee, Smarttrust, mFormation, Comverse,Newbay etc.
EXPERIENCE
architect
Confidential, Redmond WA
Responsibilities:
- Design micro service API’s (REST based) and expose those API’s using Confidential Azure API management tool to their partners
- Demonstrated experience in design, engineering, and virtualization in the cloud environment including: virtual machine deployment and management, cloud orchestration, service instantiation and assurance, and cloud analytics;
- Experience in migrating and/or extending on-premises networks to the cloud
- Participate in primary design meetings for Client disaster recovery planning
- Knowledge of security and enterprise architecture;
- Experience in architecting and building data center fabrics with high availability and high scalability; expert-level working experience with Cisco IOS including
- Design Scalable solutions using Event Hubs, Notification Hubs, Redis Cache, Queues, Auto Scaling Enterprise Integrations using Azure Service Bus
- Design Authentication/Authorization using Azure AD for these micro services
- Design hybrid solution so that the Azure cloud application can integrate with on premise servers
- Experience with BizTalk,/service bus
- Partner integration
- Onboarding new partner’s / Expose API’s
- Building/analyzing end-to-end business process models in the supply chain including key partners, key activities, key dependencies, cost structures, value propositions across multiple channels and customer segments
- Designing SAP REST endpoints using SAP RFC’s
- Describing program strategy and program plans with emphasis on business objectives, goals and KPI targets
- Aligning business value streams and service models (processes and/or activities that deliver value to customers with SLA targets
- Exposing the documentation using Azure cloud to the partners
- Write service specification for the micro services for the developers to code the API’s
- Come up with Quick start guides, Provisioning flows etc.
architect
Confidential, Seattle WA
Responsibilities:
- Responsible for the definition and design of key system solutions and integrations supporting the digital platform technologies
- Solution Delivery
- Design and implement solutions on Azure Cloud, as well Hybrid implementations with On-Premises Datacenters
- Gather, analyze, and document requirements to guide the design and development for the Digital Solutions API platform.
- Working with VNet, ExpressRoute, Traffic Managers, VPN Gateways using Azure
- Create detailed system design, architecture and end user documentation to support system implementation efforts.
- Leverage leading technology expertise to propose appropriate solution options.
- Clearly define and communicate functional design specifications.
- Facilitate and collaborate on iterative solution design
- Coordinate solution delivery activities across teams and vendors as required.
architect
Confidential, Redmond WA
Responsibilities:
- Work closely with Technical Leads and Application Architects to design and implement components for a highly scalable infrastructure to help scale our APIs in conjunction with large data sets.
- Application Authentication and Authorization using Azure AD. Designing SSO solutions. Implementing OAuth Flows.
- Integrations with AD Servers,
- Design Scalable solutions using Event Hubs, Notification Hubs, Redis Cache, Queues, Auto Scaling Enterprise Integrations using Azure Service Bus
- Write service specifications for new API’s that are REST and GSMA One flavors
- Independently lead projects that involve multiple work streams, or large programs with multiple Program Managers participating.
- Manage project schedules, budget, issues, and risks; and regular status reporting.
- Collaborate with business owners on training, testing, and related activities.
- Facilitate critical tradeoff decisions between investment, schedule, and customer benefit; and assist in driving problem resolution as, as needed.
- Produce highly-accurate schedules for large and complex projects; and drive execution, on time and on budget.
- Work with Product/marketing managers to get new requirements and then write user stories
- Work with Operations, security team, testing teams, development teams as an SME
- Author high-quality, detailed Functional Design Specifications at a granular level such that development and test teams can implement the features and components defined in the specification correctly and efficiently
- Assist development and test team in the delivery of services into production
Messaging Engineer
Confidential, Redmond WA
Responsibilities:
- Perform second level (Tier 2) technical support within the Confidential Data Networks Value Added Services. Carry out expert level diagnostic investigation of customer-impacting network issues and provide technical guidance and advice to field engineers and technicians who are troubleshooting and repairing complex computer systems. Report design, reliability and maintenance problems to the relevant Confidential and vendor organizations and provide design recommendations to improve the customer experience or ease of operation long-term. The required support is performed over a wide array of platforms in the Network including, but not limited to SMS, myFaves and Address Book systems. This position is the primary interface between Confidential and the Vendor and, as such, requires the engineer to manage day to day compliance to the support service level agreements.
- Define the solution in terms of its structural components and their interrelationships. Identify and specify interfaces between software components, applications and systems, and detail their interactions in support of the solution*s functionality.
- Define the functional attributes (incl. performance/throughput, availability, capacity, security) of components and interfaces at a level sufficient to baseline the functional specification and to allow effort estimation.
- Assess the technical integrity and risks inherent in a solution and propose mitigation steps, such as technical design alternatives, prototyping or requirements changes.
- Develop and recommend solution alternatives; asses their trade-offs in terms of their business viability, technical attributes, and costs.
- Responsible for providing project workload estimates, tracking, and reporting project progress for all the vendors
- Work with multiple vendors and make sure they provide quality MOPS and test the MOPS in staging environment before deploying in production.
- Work with vendors and make sure they resolve all the P1 issues within the SLA’s.
- Recreate the production issues in the LAB environment and escalate it to the vendors for bug fixes.
- Conduct weekly vendor calls and track all the progress made.
- Resolve complex technical issues that cannot be resolved through normal operations and maintenance procedures.
- Prioritize issues based on the greatest potential for customer impact and collaborate with other Confidential Engineering and Product Development teams in order to attain the optimal solution for Confidential 's network configuration.
- Liaise with relevant manufacturers expert team to provide specialized knowledge of the Network configuration until the issue is resolved. This role requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis.
Sr technical Program Manager
Confidential, Redmond WA
Responsibilities:
- Help integrate core OpenMarket software with wireless carriers such as Verizon, Confidential, Cingular, etc. Integration included programming in Java, Linux system administration, and networking such as setting up VPN tunnels.
- Work with Architects and Product Managers to understand business goals and issues.
- Work with management to identify potential delivery risks and to formulate an integration strategy.
- Schedule meeting with carriers and manage the delivery timeline of integration.
- Analyze and prepare recommendations to address existing and potential trouble areas in systems and procedures across the organization as well as design and recommendation on new solutions both in relation to hardware and software design
- Advise on tools, organization, processes and procedures needed to deliver, support and operate the proposed solution on a day-to-day and long-term basis.
- May participate in detail design, testing strategy, performance tuning, monitoring, environment setup, and code reviews.
- Assist the professional services and operations organization with the deployment and configuration of applications in the production environment.
- Assist with ongoing operational support of carrier integrations.
- Develop cross functional project plans and schedules.
- Conduct Kick-off and project review meetings.
- Act as liaison with various groups and departments (e.g., Development, Product Management, Quality Services, Operations, Business Operations, and Support.)
- Manage change within the project.
- Participate in functional requirement reviews.
- Manage changes to project scope and communicate as necessary.
- Identify activities that must be performed to produce project deliverables.
- Determine risks likely to affect project.
- Work with team to evaluate risks and assess potential impacts on project delivery.
- Respond to risks as necessary and communicate decisions.
- Contribute to ongoing refinement of software development lifecycle processes at Qpass.
- IOT testing SMS and MMS.
- Experience with ESME certifications (SMS)
- Experience with VASP Certification (MMS)
Sr. Program manager
Confidential, Redmond WA
Responsibilities:
- Interface with Marketing, Engineering, and other internal key customers on the development and management of new applications and services
- Create feature specs for tool work and administration change reports and create project deliverables & milestones, get buy-off from our team and then key stakeholders
- Drive the dev/test work to meet deliverable milestones, create process flow help docs for device teams, SLAs for administration changes based on priority/severity after new administration is in place, etc.
- Recommend new VPN policies and redundancy architecture as part of failover.
- Ensure the development of requirements based on customer need and managing the project's risks (incorporating the system requirements based on customer need), and managing to the project's defined overall budget and financial reporting
- Be responsible for various coordination and support functions in relation to IT projects and infrastructure
- Managing the delivery of a particular project/phase for one to many small to medium project(s) that are generally low risk and have small defined deliverables
- Responsible for providing project workload estimates, tracking, and reporting project progress
- Work with closely with senior project and business managers to ensure their assigned projects are meeting business objectives
- Perform ESME certifications
- Perform VASP certifications
- Write test cases for SMS and MMS
- Migrate the entire customer base to new data centers .
- Establish new VPN setup, Engineer Cingular’s Firewalls, VPN’s and their SMS setup to meet the gold architecture requirements.
- Setup meetings with Cingular ESME’s (SMS customers) and plan for migrations.
- Recommend new VPN policies and redundancy architecture as part of failover.
