Objective: Quantify and manage strategic objectives, customer expectations, and corporate resources to produce product and services that result in successfully performing, profitable and completed projects.

Summary: PMI certified Project Management Professional (PMP), and Six Sigma Green Belt (SSGB) with expertise in managing concurrent complex, highly visible and strategic e-business, telecommunications and information technology objectives with aggressive timelines, in dynamic environments. Full project life cycle experience (Planning to Closure). Demonstrated PMO adherence, and project tools and methods proficiency, to elicit, quantify, document and diagram business needs to formulate and base-line project requirements. Clear, effective and timely project stakeholder and executive level communication skills (verbal, written and listening), used to organize and facilitate meetings, maintain and distribute project artifacts, and disseminate or escalate pertinent information. Advocate of structured change control to avoid scope creep and negative schedule, budget or quality impact. Dedicated to implementing processes that are reliable, measurable, scalable, profitable and repeatable, to better serve people and fully utilize technology. Key and progressive relationship and team builder, with a relentless zeal to improve customer satisfaction, products and services. Specialized Training and/or proficiency to include: MS Office Professional, MS Project Professional and Server, MS Visio, ITIL, Use Case, Disaster Recovery, Business Continuity, ABT Workbench / Niku, Express One, Clear Quest, Data Modeling, RAD, RUP, Systems Architecture, Business Intelligence, JAD, Business Process and Procedures, Data Warehouse and Management, Mediating dissonant business with tactical solutions (process roadmaps / escalation structures), RFI and RFP creation and submittals, Cost-Benefit and Trend Analysis, ROI and Feasibility Studies, SDLC methodology, COTS software and Financial Systems / Process Procurement, Implementation, and Integration. Web-centric, Internet Commerce and Pay-Per-Click development (HTML, XHTML Java, .Net, and SQL) and XML/Gateway.

Project / Program and Service Delivery Management Experience:

• Implementer of multiple million plus dollar corporate and public trust medium to large-scale and complex projects. Initiatives comprised Legacy System, Web Services and Client-Server Application Development, IT Support, Customer Self Service, Secure Identification and Facial Recognition Validation, Telephony, CRM Integration and Legislation Mandates, deployed and supported by cross-functional department, division / agency, and vendor project teams (to include CEO, COO, CIO, VP, Director, Business Analyst, Technical Architect, System Analyst, Subject Matter Experts, Database Administrator, Developer, Quality Assurance, and Independent Validation involvement). System, Verification, and User Acceptance Testing Roles. Defect / Issue Coordination, Research and Resolution.
• Accountable for highly visible and complex programs (consisting of intermingled projects) using SDLC and Service Delivery methodologies. Key focus on cultural / merger migration, resource and process integration, program / project planning, cost estimates, status, scheduling, coordinating, on-going expense / capital and actual vs. budget analysis tracking, monitoring, evaluating, prioritizing and directing life cycle activities to define, promote and deploy successful business strategies, vendor alliances, and functional / technical client products and services solutions.
• Co-authored, developed and socialized PMO Methodologies and Best Practices, in tandem with leading teams to support RAD, resulting in a Phased Release Approach of project deliverables, to status and successfully deploy high-risk mission-critical IT projects (to include an Oracle 11i E-Business Suite - Financial Applications implementation, Internet / Search Engine Marketing, Pay-Per-Click Advertising, Website Creation, Hosting and Analytics, a corporate-wide SAP/ERP transition, Legacy Systems migration and sunset, and a multiple bank locale infrastructure /workstation and peripherals refresh), and cross-functional, customer-focused solutions that were time-bound, according to base-lined requirements, at expected quality levels/specifications, within budget projections, and in line with organizational strategy and planning efforts, while influencing cultural change and synergistic alignment.
• Successfully implemented an EBP&P (Electronic Bill Payment and Presentation) solution using PMI Best Practices and Xtreme Programming to enhance/increase: customer online invoice search and payment capabilities, database creation and integrity, logical and aesthetic GUI usage, overall user experience, passive payment type acceptance, and to provide management dashboard reporting and Trend Analysis; and to decrease: cash reception and misapplication delays, over-budgeted collection activities and costs, customer dissatisfaction per A/R management errors, and recurring revenue and loyalty losses per heightened churn levels.
• Coordinated an onsite client engagement to identify and analyze systems and data, in compliance with the FCC’s 1996 Telecommunications Act, and subsequent regulatory mandates, to avoid penalty assessments and corporate litigations. Achieved wholesale to retail services parity comparisons, in billing and service orders, POTS, Dial-up, ISDN, DSL/ADSL, Wireless, Bundled Services and LNP for new long distance service campaign markets. Accelerated $1.7M in ROI by reducing long distance service start up and installation roll-out and deployment phases by 25%, and expediting customer billing initialization cycles to generate revenue and minimize expenses.
• Successfully leveraged a $25M+ senior executive sponsored Marketing and Educational/ Professional Server Expert Certification Program through vertical and channel market alignment and distribution (Corporate, Field, and Reseller interactions), vendor management, procurement and asset accountability, public relations and legal advisement, logistics coordination, course creation / scheduling, statistical reporting, risk assessment and contingency planning.

Work History:

Contractual Positions 2006 - 2009

•  Project Manager - Confidential, Conyers, Georgia
• Senior Project Manager – Confidential, Atlanta, Georgia
• Delivery Manager – Confidential, Atlanta, Georgia
• Senior Project Manager – Confidential, Atlanta, Georgia

Corporate Reorganization/Workforce Reduction 2003 - 2006

•  Senior Project Manager – Confidential, Atlanta, Georgia
• Project Manager 3 – Confidentialc., Atlanta, Georgia
• Project Manager – Confidential, Augusta, Georgia

Contractual Position 2002

•  Project Manager – Confidential, Atlanta, Georgia

Corporate Reorganization/Workforce Reduction 1995 - 2001

•  Project Manager – Confidential, Atlanta, Georgia
• Project Manager – Confidential., Atlanta, Georgia
• Project Coordinator – Confidential, Atlanta, Georgia
• Program Coordinator – Confidential, Atlanta, Georgia

Education:

• System, Verification and User Acceptance Testing. Defect / Issue Coordination. Executive Level Reporting.
• Oracle 11i Financials Functional Foundation Certification (2/2006)
• Six Sigma Green Belt Certification (2/2005)
• Project Management Professional (PMP) – Project Management Institute Certification (12/2001)
• Provant Project Management ‘Center of Excellence’ Certification Program (10/2001)
• Accounting/Business/Computer Science – Confidential College (9/81 – 8/83)

Activities:

• Project Management Institute member (Atlanta, Georgia Chapter)
• International Institute of Business Analysts (Atlanta, Georgia Chapter)