SUMMARY:

• PROBLEM SOLVER - Industries (Telecommunications, Information Technology, Healthcare, Transportation and Accounting)
• A distinguished Software Manager and Senior Technical Delivery Manager with over 15 years of experience in design and architecture of billing, mobile payments, and accounting systems. Strong leader in project & strategic planning, release deployments, and software implementation. Expert in documentation of complex IT systems.
• Experience managing diverse groups of teams across both private and public sectors. Known as a result-oriented leader in ecommerce, mobile payments, online java web applications, digital software solutions and accounting systems.
• Build and manage SDLC for complex ecommerce technical projects (Waterfall, Agile and Lean).
• Proven success in managing client expectations across senior levels and channels of the organization to ensure success.
• Served as a mentor and career advisor for onshore and offshore employees.

TECHNICAL SKILL:

SOFTWARE: Proficient in SOA (Service Oriented Architecture), Websphere 7.0, Weblogic 8.0, Oracle databases version 10.0, J2EE, Java, .Net, PL/SQL, XML, XSL, SoapUI Pro, Amdocs Ensemble Database and Security Modules, Qpass DCM, Cellmania WAP applications, Motorola Device Sets, HP OpenView, Cisco PIX Firewalls, Pivotal CRM, Clarify CRM 8.0

Tools: /Methods: PMI/PMBOK, Agile, Scrum, WBS, ITIL, Service Management, Waterfall, PRISM, MS Sharepoint, Clarity, Remedy, SalesForce, Clarify, Test Director, Road Runner, Informix/SQL Relational, MS Office Professional, Micro strategy Reporting, and SQL Server, WebUI Automation (Selenium, Sikuli libraries), JSON & XML (XSD,XSLT) Functional knowledge testing SOAPUI, Vmware, and Java RMI, Quality Center, and JIRA.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Senior Technical Project Manager

Responsibilities:

• Led, planned, and delivered projects related to Delta.com and Delta mobile apps using agile and waterfall methodologies.
• Managed capital and operating budgets in the excess of $4.63MM. Approved LOE’s in weekly/monthly hour estimates.
• Planned and managed inter-dependent deliverables between highly matrix teams of developer’s, business analysts and QA testers and clearly translated business priorities and objectives into technical solutions (BRD’s, FSDs, TDDs, HLSD, xsds and wsld’s). Overall goal to implement accessibility standards across entire website for Delta.com and all applications.
• Created detailed project plans and roadmaps via MS Project, Excel and Visio.
• Prepared weekly project status summary reports that included risks, mitigation plans, code deployments, request for changes (rfc’s), and defect/bug management of Phase I and Phase II deliverables.
• Managed dev environments (SIT, SI, QAT, UAT, etc.) and code deployments.
• Managed resolution of several phases of testing: Unit, Functional, PLAB, QAT and UAT.
• Partnered with senior management and PMO Office to strategically plan project through project life cycle.

Confidential, Atlanta, Georgia

IT Consultant

Responsibilities:

• Serve as IT SME to CIO, VP of Treasury, Director of IT, and Accounting Manager.
• Recurring meetings on a daily/weekly basis with CIO, VP of Treasury, IT and Accounting to understand end to end architecture of each system within infrastructure, as well as, subsystems and how they correspond/communicate.
• Document automated and manual extracts of payroll and MS SQL conversion table calculations feeding into Ceridian.
• Document MS Visio workflow diagrams for payroll, accounts receivable and accounts payable.
• Design and author documentation for RHA’s payroll systems and call center management.
• Design and author RHA’s network infrastructure documents which include hardware/software components, interfaces, WAN/LAN, Cisco switches, routers, firewalls, backup appliances and external facing systems.

Confidential, Atlanta, Georgia

Senior Technical Delivery Manager/Architect

Responsibilities:

• Lead and managed a three phase approach to self-pay and self-checkout for Corporate AT&T stores to track mobile payment transaction history and integrate compensation with backend commission systems, i.e. app/feeds, Horizon COR; TLG Dealer; Scheduler or KRONOS; CinglePoint, Opus and Oracle. Goal of project was to automate the current manual process of re-distributing Retail House account accessory sales.
• Lead and managed project teams to publish materialized views and attributes of employee hierarchy statuses. DataRTR published this information via CSPIDM and mech id to Cinglepoint. Goal of project was to distribute employee hierarchy statuses within firewall and outside of firewall for IT Security.
• Lead and Managed this project which implemented the Local Quota Tool; a new tool developed to view and update promotion quotas that are applied to individual reps. Goal of project was to allow the backend systems to utilize employee hierarchy information within Cinglepoint.
• Manage quarterly and incremental release commissions/employee payroll deployments for Horizon COR, Horizon Agent, Telegence Dealer (Billing Database), CinglePoint, ecdw, WMS OMS and SAP. Order management for backend systems.

Confidential, Denver, Colorado

Senior Technical Delivery Manager

Responsibilities:

• Led and managed technical implementations of new SOA web services for T-Mobile.com which enabled existing/new customers (90% of visits) to interface with CCO API services. Goal of project was to improve the purchase path experience for all customers who checked out from T-Mobile.com.
• Managed over 25 projects concurrently per allotted Release Plan. Managed multiple WBS (workstreams) and end to end SDLC for onshore and offshore teams ensuring tracking of resource allocation, budget vs. actuals, mitigation of risks and implementation plans. Managed cross channel impacts of wsdl’s, xsd’s, web content, config’s and database changes.
• Led and managed geographically, complexed matrix teams of developer’s, system analysts and QA testers and clearly translated business priorities and objectives into technical solutions (api spec doc’s, BRD’s, FSDs, TDDs, HLSD, xsds and wsld’s). This also included managing external vendors, delivery teams and statement of work contracts.
• Coordinated with design teams to ensure comprehensive, cross functional design. Provided direction and leadership.
• Served as Release Manager for major and minor releases - deploying code to production from QC test environment.
• Managed end to end flow of “Order submit to SAP/Order Queue” using three JMS queues; Pending Order Queue, Order Notification Queue and order Error Queue. Large volume of customer orders processed - over 5,000 request per hour SAP.
• Managed dev environments (SIT, DIT, QAT, UAT, etc.) and code deployments from Accurev.
• Managed resolution of several phases of testing: Unit, Functional, PLAB, QAT and UAT.
• Successful implementation of large-scale, million dollar projects within allotted time frame.

Confidential, Atlanta, Georgia

IT Manager

Responsibilities:

• Hired to build an ecommerce nationwide mobile network utilizing smartphone and near-field communication (NFC) technology.
• Performed functional testing with on-demand test teams across locations, MO’s, web channels, web browsers, etc.
• Performed android wallet app testing by removing and reinstalling the wallet client via paywithisis.com, removing msd (secure element) and preloaded visa applet, ran test on issuer secure domain, ran test on UI pages and unique credentials, mapped issuer payment applets back to PPSE applet.
• Performed in-store testing of wallet client to POS terminals to ensure passing of payment credentials to POS.
• Performed payment testing via issuer simulators and issuer payment widgets.
• Built a Change Management and Release Management organization with 3 direct reports.
• Managed 24 direct reports (Accenture employees in US and India) - responsible for design/ implementation of builds/releases.
• Managed key program elements and deliverables across 6 different distinct platforms (Wallet, TSM, Vordel Gateway, OpenMarket, and Devices).

Confidential, Duluth, Georgia

IT Manager

Responsibilities:

• Managed 8 direct reports, 3 offshore resources (India/Brazil). Performed resolution of customer issues via soapui pro, device anywhere, customer data logs, analyzing and running of scripts and troubleshooting over 25 devices.
• Directed team in managing over $150k per day in java purchases/downloads of content via credit cards transactions.

Confidential, Atlanta, Georgia

IT Manager

Responsibilities:

• Promoted three times within one year.
• Managed 1,000 defects to resolution per major Global Release - Deployed Release 1 thru Release 8.
• Managed all scheduled changes for both Amdocs Resource Management and Sprint Production Support. Received sign-off from Performance Testers, Independent Testers and Regression Testers