PROFESSIONAL SUMMARY:

• Hands - on technical leader, Project/Program Manager and IT strategy consultant with 13+ years of experience in IT system & application design, business & IT alignment, complex project/program management, IT portfolio management, Release Management, Application Operations Management and offshore project coordination.
• Expertise in managing cross-functional teams using waterfall as well as agile methodologies. Ability to manage multiple competing projects and priorities across all phases of project lifecycle.
• Delivered projects with diverse global virtual teams under defined timeline and budget.
• Experience in requirement gathering, analysis, supervise development, and implementation of several large-scale, complex applications using web based, N-tier ed, distributed computing & client-server technologies.
• ITIL processes - Expertise in Incident/ Problem/Change management matrix and escalation procedures to the management and cross-functional teams.
• Release management - successfully managed deployments of more than 1200+ releases/year in a large global production environment.
• Experience managing and working with virtual teams in an offshore environment.
• Great communication skills to complement technical background and skills.

TECHNICAL SKILL:

Custom & Commercial Offthe: Shelf (COTS) Applications, Software Development, Configuration & Release Management, System Migrations/Integrations, Enterprise wide Implementation, Systems Engineering.

Project Lifecycle: Requirement Analysis, ROI Analysis, Costing & Budgeting, Project Scheduling, Testing, QA Rollout/Deployment Support, WBS, Critical Path, ITIL - Incident/Change/ Problem/Capacity Management, Database Design, Creation of user Technical Documentation/Run Book/Play Book

Cross: functional Communication, Collaboration & Supervision, Team Building & Mentoring, Client Relations & Presentations, Business & IT Planning, Vendor Management

Design Tools: MS Project, MS Visio, Accompa, JIRA tools, RedGate Tools, MS Office, MS Visual Source Safe, Atlassian Mercurial, CVS, Knowledge Tree, Octopus Deploy, JIRA Confluence & Agile, Primavera

Technologies: C#, Java, ASP.NET, Perl/CGI, PL/SQL, Shell, C++, PowerShell, Web Services, MS SQL Server, Oracle, MySQL, MS Access

PROFESSIONAL EXPERIENCE:

Technical Project Manager

Confidential, Washington DC

Responsibilities:

• Lead a team of software engineers on multi-million dollars projects.
• Responsible for managing software development & maintenance, process improvement initiatives, define project scope, goals and deliverable for several major applications that facilitate online assessment.
• Collaboration & Supervision: Create and maintain system documentation, help desk support, client coordination, create and coordinate project schedules with Project Directors, Team Leads and other staff. Aiding the software development, testing & integration with other teams. Support and assist Software Quality Assurance (SQA) activities & processes including the tracking, monitoring, and reporting defects. Collaborate and identify solutions within cross-functional teams. Monitor and control resource utilization, forecasting, and budget. Present technical information to executive management.
• Conducted client on-site visits for software requirement gathering, user demos, and QA support activities and wrote functional specifications for web portal and web services API.
• Requirement Gathering & Analysis: (Agile platform) elicited and documented the software requirements using SME interviews, UML (sequence diagrams, activity diagrams), flowcharts, Visio screen mock ups. Created knowledge base troubleshooting documents for the team and troubleshoot any issue in a very fast-pace environment. Converted the functional requirements into technical specifications for development.
• Agile/Scrum: Executed Agile scrum methodologies, daily scrums, sprint cadence, usage of X-planner, and Wiki documentation. Conducted sprint retrospectives for every weekly/bi-weekly sprints and ensured improvements from the experiences, acted as main liaison between dev and business teams, and conducted War-room sessions to deliver production releases in time crunch situations.
• Managed development initiatives to address defects and enhancements logged and maintained and published milestone plans to the management on quarterly basis and maintained & managed the sprint cadences using wiki and managed and successfully delivered the system into production.
• Managed daily scrum meeting, sprint session and resource allocation, incident escalation, problem management and release management, application operations, production support for the Application Operations (AO) team.
• Configuration & Release Manager: Lead developmental and operational teams to create and maintain configuration baselines (development, test, production, etc.).Responsible to migrate configuration and release management Octopus deploy tool. Use or recommends automated CM Tools to implement CM policies and procedures. Develop/modify CM plans, policies and procedures. Responsible for management and deployment for quarterly releases and daily/weekly bug fixes and any ad hoc requirement for stability of the application project.
• Process Innovation: Responsible to overview and streamline existing operational processes to improve effectiveness and efficiency.
• Continual Service Improvement (CSI): Suggest and implement new processes to align with changing business needs. Review, analyze, prioritize and make the recommendations to provide a gradual and continual improvement in service delivery.
• Technical R esponsibilities: Create custom reports by developing/running database queries, assist developers and testers in uncovering system defects, occasionally coding in C#, and assisting the developers with bringing new system instances online.

Environment: MS Project, Excel, Trello, Atlassian JIRA, Agile & Confluence (issue tracking & scrum planning), Accompa (Release plans), RedGate tools, Microsoft.NET technologies, MS SQL Server, Visio.

Project Lead

Confidential, Columbia MD

Responsibilities:

• Lead RITS service project for Harrah that created a payment gateway responsible to handle over $50 million sales transactions each day.
• Deeply involved to integrate (custom design/development) Oracle’s proprietary hospitality management system with some prestigious clients such as HMS Host, Marriott, Busch Ent., Ameristar, Great Wolf, Aramark, Hyatt, Mohegan Sun, Star Cruises, PGA Tours, Atlantis and Greenbrier.
• Implemented new operational processes, tools, and improved service availability and functionality of all supported application, and set and managed expectations across a variety of users and stakeholders.
• Developed and ensured compliance with operational plan, policies and procedures.
• Requirements walk-through sessions conducted using power-point presentations and requirements documented using SharePoint portal. Create knowledge base troubleshooting documents for the team and troubleshoot any issue in a very fast-pace environment.
• Provided a high level of customer service and developed solid partnerships with internal and external stakeholders and attained excellence in customer satisfaction.
• Lead design and development of web applications, windows/web services, and desktop applications, synchronous web services (complied with HTNG - Hotel Technology Next Generation specifications) that facilitated millions of sales transactions, report generations, exports, etc. Applications were developed using Embedded VC to support Windows Mobile/CE/Win32 platforms.

Environment: MS Project, Primavera, Clarify, PVCS(SCRs), VSS, Microsoft.NET, SQL Server, Oracle.

Technical Lead

Confidential

Responsibilities:

• A multi-million dollars EMS system was developed for Head Start program where multiple Help Desks were consolidated to streamline escalation issues.
• The project helped to increase Helpdesk efficiency by 86% and operational costs were cut down to 25% of previous years’ related expenditures.
• EMTS (Email Management Tracking System) was developed to simplify communication and aid decision process while deciding Head Start fund assignments to eligible non-profits across the country.
• The system would capture all incoming emails to Danya and per business rules, incoming emails were categorized and prioritized. Some of actors were Federal Reviewer, FTL, Grantee, or Review Planner.
• Lead a team of people and fostered teamwork through empowerment and creativity.
• Implemented industry best practices procedure and knowledge sharing within team and across cross-functional team.

Environment: MS Project, Vision, and Clarify for bug tracking, Visual Studio .NET, C#, VB.NET, ADO.NET, XML, XSL, JavaScript, MS SQL Server, MS Enterprise Library, MS Visual Source Safe, IIS.

Senior Application Developer

Confidential, Chesapeake, VA

Responsibilities:

• Confidential is a portal to exchange project information among various departments within the firm.
• The portal is used to maintain information related to the telecommunication projects (TV routers).
• Elicited requirements with business users in collaboration with IT development and QA teams using UML, Data Flow, and Activity diagrams.
• Extensive development work done using ASP.NET user front end enabling several business rules by implementation of several .
• NET features like Caching, Trace and State management, Transactional Database interaction, Custom controls, User Controls, Centralized exception handling and Server side event handling.

Environment: C#, VB.NET, ASP.NET, ADO.NET, C++, XML, MS SQL Server, T-SQL, HTML, Visual Source Safe, Crystal Reports, Rational Requisite Pro, Rational Clear Quest.