PROFESSIONAL SUMMARY:

• I have over 16+ years’ extensive experience as Program Manager and Program Test Management in fast paced consulting environment (12yrs with Confidential ).
• I have broad consulting and management background with extensive experience in managing and delivering large global testing program across a variety of industries including but not limited to Insurance, Healthcare and Retail.
• Highly experienced in Test Planning, Program/Project Test Strategy, Testing Approach and defining Execution Framework for Large Testing Engagements.
• Expert in delivering end - to-end testing programs across multiple products and domains right from inception to Go-Live.
• Expert in delivering Programs/Projects using Agile and Waterfall methodology with defined schedule and Budget.
• Expert in maintaining and managing Good Relationship with Client Leadership and Prime Sponsors.
• Possess very Strong and Effective Communication skills with immediate team and client leadership.
• Expert in managing large Testing Programs spread across onsite and offshore. Successful Leader having Coached, Counseled, Mentored and Appraised a program team of up to 110 employees.
• Experience in hiring, mentoring and coaching new talent and extensive experience in organizing, building and mobilizing testing teams from ground zero.
• Expert in Managing Customer Relations, Expectations & Future Requirements (Sr. Dir/VP/CX Level), Developed metrics (KPIs) for execution and Creating Testing Dashboards for our client Leadership.
• Successfully set up Testing Center of Excellent (TCOE) for two large clients of Confidential .
• Expert in Program Application Testing Hosted on Cloud, Test Automation, Testing on Mobile/Phone Device, Testing eCommerce Applications, Testing Complex Real-time Integrations, Lead multiple client UATs/SITs for multiple Applications in Healthcare & Retail Industry.
• Understand software development, IT Infrastructure environment and associated Testing standards & processes. Expert in Test Planning, Execution, Defect management & Reporting in fast paced software development environment (SDLC with Extensive experience in creating Test scripts, test cases, test design documents).
• Excellent communication, verbal, written and interpersonal skills with the Right Attitude.
• Can provide excellent Confidential and Client references.

TECHNICAL SKILLS:

Automation Tools: QTP/UFT, Selenium

Performance Test Tools: Load Runner,

Database: Oracle, PL/SQL

Test Management: ALM, CQ, JIRA

Other: SOAP, OMS, Mobile Test Platforms, SaaS, HCM, SAP BO, SAP R/3,Web Services,(SOAP) Big Data, SOA, CRM, Cloud based testing, IVR .

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Program Test Manager

• There is a regulatory change in the mechanism to conduct Fiduciary reviews mandated by Department of Labor (DOL).
• Lead overall Integrated Testing vertical for DOL Integration Program (Insurance, Annuity Products, Life Products & Mutual Funds).
• Accountable for providing program-level leadership, management and thought process for 28 projects (Cross project and work streams).
• Direct and Monitor Project Managers, Test Managers and Test Leads across 28 projects (70 resources)
• Responsible for establishing Program Governance, Creating Test Strategy, Test Planning, Test Execution and Defect management across multiple projects under DOL Program.
• Responsible for ensuring defects are correctly assigned and timely fixed prior to next execution cycel.
• Direct & Monitor Project Plans (Combination of Agile & Waterfall ) very closely to ensure all tasks are completed on time to avoid any schedule slippage.
• Responsible for creating and reporting program status (KPIs) to Confidential Stakeholders & Client Executive Steering Committee (KPI - Financials Metrics, Testing Metrics, Risks & Issues)

Confidential, San Francisco, CA

Program E2E/ UAT Test Manager

• Leading and Managing a large Testing team for multiple releases of Consumer Billing Program using Agile Methodology.
• Responsible for creating End to End & UAT (E2E/UAT) test planning, strategy, test approach for the Testing Program.
• Responsible for collaborating with business leaders in other parts of the program to ensure that project's objectives are aligned with quality standards, strategies, and goals.
• Leading the QA Team while serving as key liaison between business analyst, project management, and technical development staff to ensure that business requirements meet specifications and quality standards.
• Developed Test Execution Dashboard with Key testing metrics (KPIs) for Test Monitoring and Test Execution for Confidential and Blue Shield’s Leadership.
• Responsible for ensuring Testing is completed across Blue Shield’s complex system that is integrated with payment vendor, Fiserve, IVR, 834s, integration with Covered CA and with multiple 3rd party systems.
• Managed Customer Relations, Expectations & Future Requirements.
• Developed Dashboard with Key Metrics (KPIs) for Test Execution for Confidential and Client Leadership.

Confidential, Sacramento, CA

Program Test Manager / IVR Program Manager/ Platform Lead.

• Responsible for Delivering Cloud Testing Program for CRM and Integrated IVR & Self Service implementation for Affordable Care Act.
• Responsible for End to End Testing ( Test Planning, Strategy, Execution, Defect Management) for multiple releases for the state.
• Responsible for reporting program status to sponsors of State Of California with key Testing Metrics.
• Responsible for managing the overall Program Efforts, Schedule, Resources and Budget.
• Lead & Managed a large Testing team of spread across onsite and two offshore locations. Covered CA. As an IVR Program Manager redesigned IVR during the 2nd enrollment period.
• Delivered Testing Program for complex IVR interfaces with CRM application during Enrollment and Eligibility Period for Individual and SHOP programs.
• Delivered Cloud based testing for Oracle CRM under SaaS Based environment.
• Lead IVR infrastructure redesigning with end to end implementation using multiple releases.
• Lead NICE, IEX, EXONY, call center application call recording and reporting with third party interfaces.
• Responsible for Program Management and Delivery of IVR Redesign End to End program.
• Designed Automation Framework using Selenium, Java and Performance Scenarios using Load Runner.
• Lead and Directed use of Selenium for end to end, regression and API /Interface testing by stubbing, mocking the data generated through scripts from development teams
• Managed Customer Relations, Expectations & Future Requirements.
• Developed Dashboard with Key Metrics (KPIs) for Test Execution for Confidential and Client Leadership.

Confidential, St Paul, MN

OMS Test Project Manager

• Lead a large Testing team to conduct Test Execution and Defect Management for BestBuy’s mission critical Order Management System prior to the Holiday releases.
• Lead Virtual Currency program which was one of the biggest programs within Confidential . Responsible for delivering the project from inception to Post Go-Live Support.
• Responsible for Project planning for Virtual Currency ( setting project Scope, Estimate, Budget and Staffing)
• Worked with client leadership to understand and established project objectives
• Worked closely with cross-functional team to ensure all project deliverables are delivered as per schedule.
• Responsible for Test Delivery Management for Enterprise Data and Enterprise Order Management applications that were integrating with American Express for Virtual currency project.
• Lead Applications Testing for Data Warehouse Applications, RESA, OMS, Mobile applications, Portal Applications, BI Reporting Applications and swiftly provided solutions and enhancements.
• Designed Automation Frameworks using UFT, Selenium, SOAP UI and Performance Scenarios using Load Runner.
• Managed Customer Relations, Expectations & Future Requirements.
• Developed Dashboard with Key Metrics (KPIs) for Test Execution for Confidential and Client Leadership.

Confidential

Change Lead/ Release Manager/ Testing Center of Excellence Lead

• Developed Test Strategy and Framework for End to End Testing for SRs created by Confidential .
• Successfully lead on-site and offshore multiple teams.
• Project Delivery and Change Management: Implemented capacity based software development and delivery model to manage Open Service Requests (SRs/CRs).
• Set up Testing Center of Excellence for Confidential SAP program (MM, SD, BI, FI&CO). 60% of the test cases were automated using Selenium.
• Managed Customer Relations, Expectations & Future Requirements.
• Developed Dashboard with Key Metrics (KPIs) for Test Execution for Confidential and Client Leadership.

Confidential

Test Project Manager

• Project manager for 2 major projects for new cell phone services and plan launched by Clearwire Communications. Responsible and accountable for End to End Testing AMDOCs Applications (Responsible for Test Strategy, Test Plan, Test Execution, Defect Management, SIT, UAT and Integration Testing).
• Lead a large team with 30 onshore Testers 100 offshore Testing FTE’s.
• Automated 30% of the test cases and implemented Testing processes and procedures for the Amdocs Testing (CRM, Billing, applications for Manual and Automated Testing of various AMDOCs applications).
• Successfully Tested AMDOCs opportunity management, forecasting, rebate tracking, contract agreements, Billing, Knowledge Management System and significantly improve productivity by implementing automation.
• Managed Customer Relations, Expectations & Future Requirements.
• Developed Dashboard with Key Metrics (KPIs) for Test Execution for Confidential and Client Leadership.

Confidential

Project Manager & Test Lead

• Responsible for Developing Bus Scheduling Application using JAVA and Google maps for multiple schools districts in USA.
• Accountable for End to End Application Testing with a team of 20 testers between onshore and offshore. Developed Test approach in Agile environment to test application for school buses which had pre-scheduled time for pick and drop of school kids.

Confidential, Chicago

Program Test Lead

• Responsible for leading the Test Management team for entire billing program for Confidential across multiple releases. Responsible for Creating Test Planning, Strategy, Approach, Execution and Defect Management.
• Responsible for planning and coordinating between cross platform testing and development teams.
• Accountable to ensure there is cohesive transition and coordination between Test Management, Release Management and Change Management teams, additionally, played a key role in go no go decisions for multiple releases.
• Managed Customer Relations, Expectations & Future Requirements.
• Developed Dashboard with Key Metrics (KPIs) for Test Execution for Confidential and Client Leadership.