PROFESSIONAL SUMMARY:

• Over 8 Years of Project/Program Management experience with outstanding record of completing large and very complex and cross functional software development and support projects on time within budget
• Handled programs worth of $ 6 M with 80 members
• Business Objects Certified Professional
• Experience with both Agile and Waterfall methodologies.
• Extensive knowledge and experience in SCRUM framework and sprint planning
• 6 Years of on - site experience in USA, Netherlands
• Good Experience in implementing CA Clarity PPM and Business Objects solutions
• Strong Experience in areas like Program Execution, Delivery Excellence, Resourcing, Program Governance, Setting up Quality Processes, Bring in Delivery and Operational Excellence, Release Management processes, PMO, Budgeting, Cost tracking, Driving and mentoring Business Analysts, Project Leads, Developers
• Proven track record in architecting building scalable solutions using ASP.Net, SQL, with SOA, integration with legacy applications using Biztalk Server, Saas
• Full Life Cycle experience and Customization of Microsoft Applications that include Enterprise Solution Patterns using .Net, SharePoint, Collaboration/ Document Management, Business Process Work flows, Enterprise Project Management, Business Intelligence, .NET Framework (C#, ASP.NET), .NET Enterprise Servers, ASP, Visual Basic, Web Languages (XML/ XSL), Database Applications (MS SQL Server 2000/ 2005 and 2008), and JavaScript
• Extensive experience in managed large engagements involving ASP.Net, C#, VB, Javascript, eCommerce, Webservices, SOAP, Ajax, SOA
• Experience in rapid Business Intelligence & Planning system development with Anaplan, Business Object etc
• Outstanding experience on all stages of the project - Planning, Analysis, Design, Development, Testing, Enhancement, Maintenance & Support of Software Applications, Work Breakdown Structure (WBS), Estimation , Scheduling, Metrics, Earned Value Management, Progress & Status Reporting, Tracking.
• Extensive experience in project management and quality processes using CA Clarity PPM,MS Project Server, MS Project Plan, Plan View, MS SharePoint, MS Team System, MS-Word, MS-Excel, MS Visio
• Strong knowledge of CMM and Software Development Life Cycle (SDLC) processes
• Experience in on-site - offshore project management, managing client expectations, getting deliverables from offshore according to client milestones
• Excellent leadership, management, team building and mentoring, analytic, communication skills

TECHNICAL SKILLS:

Domain: Retail, Insurance, E-Commerce, Banking, Educational Measurement, Manufacturing, Automobile, Dealership Management, Logistics, Supply Chain Management

Processes: CMM5, CMMi 5, IRUP (IBM Rational Unified Process), SDLC (Software Development Life Cycle), Project management Methodologies

Management Tools: MS Project Server 2007, MS Project Plan, PlanView, MS SharePoint, MS Visio, Rational Rose, MS Team System, MS-Word, MS-Excel, CA Clarity PPM

Languages: ASP.Net, C#, C, C++, VB, VBScript, HTML, Javascript

Databases: Oracle 7, MS Access, SQL Server, DB2

Version Control: Visual SourceSafe, WinCVS, ClearCase

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Manager

• Timely delivery of milestone, Estimate, Plan, track and monitor the project development activities.
• To coordinate with both several Customer teams such as business, IT, PMO, Senior Management, external vendor teams
• Provide program level governance on key decisions, solution approaches, operational improvements, proposals, management moves, negotiations, etc
• Spearhead gate keeping meetings, change management meetings, Architecture and Design review meetings, Look ahead, lessons learned meetings
• Management Status reporting, coordinating with other vendors such as CA Clarity, Cap Gemini, Tata Consultancy Services, support groups, cross development teams, QC and build teams
• Prepare SOW, Management Status Reporting to Customer senior management
• Team mentoring, motivation, on-site and offshore coordination and conduct quality audits
• Task allocation, Resource planning and monitoring and controlling, Risk management, develop alternate plans, prioritize and execute from time to time depending on the criticality
• Management of work flow on incidents, minor, major enhancements developments, major production fixes
• Spearhead operational excellence; provide technical guidance and process and management governance
• Risk identification, analysis, mitigation plans, Develop Risk communication plan and management protocol, Follow Agile process and ensure process adherence by the team
• Track effort and cost against planned and take corrective action as and when deviation is expected, Risk analysis, assessment, mitigation plan, contingency plan
• To identify the Work Break Down Structure and split teams and tasks according to the logical grouping
• To be SPOC for the project at offshore and handle customer escalations, set up process to ensure qualitative delivery of services within planned milestone dates allocation strategies

Environment : MS Project, CA Clarity PPM, Business Objects, Anaplan Cloud based Planning Application, Self Service Business Intelligence(Tableau), Microsoft Sharepoint, MS SQL, Thinkcell

Confidential

Program Manager

• Timely delivery of milestone deliverables, Estimate, Plan, track and monitor the project development activities.
• Sprint planning, drive Scrum meetings, Sprint reviews
• To coordinate with both on-site and offshore key contacts in Target, business and program teams and other vendor teams to resolve any issues, bridge gaps, etc
• Provide program level governance on key decisions, solution approaches, operational improvements, proposals, management moves, etc
• To lead and guide on architecting ETL part to take the Customer Master Data to Teradata based Datawarehouse and develop Quality Reporting data mart
• Spearhead gate keeping meetings, change management meetings, Architecture and Design review meetings, Look ahead, lessons learned meetings
• Management Status reporting, coordinating with other vendors, support groups, cross development teams
• Prepare SOW, Management Status Reporting to WSI senior management
• Team mentoring, motivation, on-site and offshore coordination and conduct quality audits
• Task allocation, Resource planning and monitoring and controlling, Risk management, develop alternate plans, prioritize and execute from time to time depending on the criticality
• Track effort and cost against planned and take corrective action as and when deviation is expected, Risk analysis, assessment, mitigation plan, contingency plan
• To identify the Work Break Down Structure and split teams and tasks according to the logical grouping
• To be SPOC for the project at offshore and handle customer escalations, set up process to ensure qualitative delivery of services within planned milestone dates allocation strategies

Environment: MS Project 2007, Informatica Power Center 9.6, Informatica IDQ, Analyst, Informatica MDM, Trillium, Address Doctor, JBOSS 6.1 Alpha, Teradata 12, Agile

Confidential

Program Manager

• Timely delivery of milestone deliverables, Estimate, Proposal, SOW preparation, Plan, track and monitor the project development activities.
• To coordinate with both on-site and offshore key contacts in Target, business and program teams and other vendor teams to resolve any issues, bridge gaps, etc
• Provide program level governance on key decisions, solution approaches, operational improvements, proposals, management moves, etc
• Spearhead gate keeping meetings, release management meetings, Architecture and Design review meetings, Look ahead, lessons learnt meetings
• Management Status reporting, coordinating with other vendors, support groups, development teams
• Prepare SOW, Management Reporting to Target senior management and Risk management
• Team mentoring, motivation and conduct quality audits
• Task allocation, Resource planning and monitoring and controlling, Risk management, develop alternate plans, prioritize and execute from time to time depending on the criticality
• Track effort and cost against planned and take corrective action as and when deviation is expected, Risk analysis, assessment, mitigation plan, contingency plan
• To identify the Work Break Down Structure and split teams and tasks according to the logical grouping\
• To be SPOC for the project at offshore and handle customer escalations, set up process to ensure qualitative delivery of services within planned milestone dates escalations.
• The successful implementation of the project was to handle post sale support processes after Target Credit card division was sold to Confidential .

Environment: MS Project 2007, MS Visio, MS Office, Mainframes, Unix shell scripting, Datastage7x, Autosys, DB2 Confidential

Engagement Manager

• Timely delivery of daily refreshed data, monthly, quarterly and yearly consolidation and related deliveries with quality and standards, Applications availability, Migrations, Situations management, On-call support, Tickets handling.
• Metrics based Management Status reporting, Coordinating with other vendors, support groups, development teams
• Task allocation, Resource planning and monitoring and controlling, Risk management, develop alternate plans, prioritize and execute from time to time depending on the criticality
• To be SPOC for the program at offshore and handle customer escalations, set up process to ensure qualitative delivery of services within agreed SLA
• To plan and sphere head the transition process and lead production readiness meetings
• Set up processes and standards and governance model for operational excellence and prevent serious outages, downtime
• Provide support services for Wipro managed Farmers applications, fix defects, implement minor enhancements, track and manage releases
• To provide end to end services from requirement gathering through Go live and production support operations for Capital development projects
• Lead the team to develop a custom Informatica Code review tool to ensure adherence of Farmers coding standards and Naming Conventions
• Contributed to external recruitment, organizing Weekend-Drive interviews

Environment: PlanView, MS SharePoint, MS Visio, MS Office, Business Objects Enterprise 3.1, XI R3, Unix shell scripting, MS SQL server, DB2, Mainframes, Autosys

Confidential

Program Manager

• Timely delivery of daily refreshed data, monthly, quarterly and yearly consolidation and related deliveries with quality and standards, Environment availability, Migrations, Situations management, On-call support, Tickets handling.
• Lead the team from requirement gathering thru Go live for DMO dashboard
• Implemented enhanced Server monitoring and performance reporting system in DMO
• Management Status reporting, coordinating with other vendors, support groups, development teams
• Task allocation, Resource planning and monitoring and controlling, Risk management, develop alternate plans, prioritize and execute from time to time depending on the criticality
• To be SPOC for the program and handle customer escalations, set up process to ensure delivery of services within agreed SLA
• Provide process guidelines and program level governance on delivery model and processes
• Set up processes and standards for operational excellence and prevent serious outages, downtime
• Provide support services for Wipro managed DMO applications, fix defects, implement minor enhancements, track and manage releases
• Created separate Universes for operational monitoring and hardware performance reporting
• DMO wide key performance indicators were brought into Dashboard by automating reporting of same
• Releases were streamlined by implementing DMO wide Release Calendar
• Created Knowledge Repository for DMO in Sharepoint for a better utilization of resources and avoid duplicate spending of effort
• Created Application Master containing list of applications supported with key information needed for first level support and approach the right team/people
• Brought the Remedy tickets count from close to 100 to less than 20 and maintained the same by optimizing the process and removing redundant steps

Environment: PlanView, MS SharePoint, MS Visio, MS Office, Business objects Enterprise 3.1, Unix shell scripting, MS SQL server, DB2, Mainframes

Confidential

Project Lead - Offshore

• Estimation, Resource and task planning, Risk management, dependency management, coordination with customer teams, Timely delivery with quality
• Architect, Design, Develop and Unit test the module owned
• Management reporting, team mentoring, Activities tracking and monitoring and contingent planning
• Participate in design reviews and discussions
• Publish the modified customer master data to Teradata through JMS Queues
• Provide code, design walk through with customer SMEs
• One point of Truth about customer information
• Reduced costs due to leveraging of dual-shore capabilities

Environment: MS Project Plan, Rational Rose, MS Office, J2EE, Hibernate, AJAX, Erwin, Eclipse, JBoss, DB2, Web Services, Web 2.0, SOA Architecture, Teradata, Spring

Confidential

Project Lead

• As Project Leader, was in charge of Coordinating a Team of 10 for a version that spanned 4 months
• Played active role in creating and customizing project specific templates and processes
• As Configuration manager was in charge of Building, Deployment and Version Control for the project that had more than 10000 files, multiple solutions, hundreds of projects, Data Base script files and Client side scripts
• Designed in Rational XDE, handled requirements, estimations, Release management.
• Created documentation and Knowledge Transfer materials, involved in training new joiners
• Some materials were video graphed and this helped in reducing training effort.
• Was in charge of software migrations and Proof of Concepts for third party Components
• Worked across modules and layers and was exposed to a variety of tools and technologies