Summary: Amar has over 25 years of experience in the analysis, design, development and implementation of enterprise wide applications with various capacity/roles. Being a Siebel 7 Certified Consultant, he has extensive Techno-Functional and architect experience in CRM application customization and development. For the past 12 years Amar has concentrated exclusively on customizing the SIEBEL CRM application suite and has realized valuable hands on experience through his participation over 40 SIEBEL CRM full life cycle implementations. Has working knowledge in Siebel BI Analyticsand SAP FI. Managed over 40 Technical and Business Analyst resources both on-shore and off-shore.

Experienced in analysis, design and development of business applications in client/server environment using Siebel / Siebel Tools, and in-depth knowledge in Configuration, Scripting, Workflow, Web Service, Server and Application Administration, Assignment administration, EIM, Actuate Reports, Oracle, MS SQL Server, MS Access and MS Outlook. Has excellent written & oral communication skills and expert in team building, able to Manage & work with a diverse group of people and handle high stress situations well.

Education:

• M.S, Computer Science, Montclair State University, NJ. USA.
• M.E, Power Electronics Engineering, India
• B.E, Electronics Engineering, India
  

Technical Skills:

CRM: Siebel 8.1.1.4, 7.8.2.5, 7.8.2.3, 7.7, 7.5.3, 2000 (Siebel Finance, Siebel Marketing, Siebel Sales, Call Center), Siebel Tools Configuration, eScript, Siebel VB Script, Workflows, Assignment Manager, EIM, Web Services, Server Administration, Remote Admin, MQ Series, EAI, Visio 2003, MS Project 2003, and SAP FI
RDBMS: Oracle 7.x/8.x/9i/10g, MS SQL, MS Access
Languages: PL/SQL, SQL* Plus, C, JavaScript, HTML, XML
Reporting Tool:Actuate eReporting Suite, Siebel BI Analytics
Operating Systems: WINDOWS NT, WINDOWS 95/98/2000/XP, MS-DOS, UNIX, SUN-OS

Work Experience: Confidential, Charlotte, NC. CRM - IT Manager Apr '02 - Present

Responsible for the design, development of the Call Center, Sales, Service and Marketing application using Siebel Finance module. Responsible to get business requirements from various business groups, document them, analyze the functional gap with business managers. Finalize the design with Siebel Configuration, EAI, Web Services integration, MQ Series and Informatica, EIM, external vendor groups by facilitating multiple joint requirement/design sessions and reviewed the results with business. Lead the above teams to prepare integration, data conversion and design documents and get approval from corporate architecture team. Lead data team to perform data conversion, de-duplication and cleansing efforts and made sure useful information is available to business users. Conducted joint sessions with various IT groups, external vendor and QA teams together, created test case scenarios, prepared test case document and sent for mgmt. approval.

Enforced document and requirement management standards and adhere compliance with internal and vendor teams. Performed 3 (three) major version upgrades of the application and completed over 40 full implementations by following SDLC methodology, SOX and Corporate architecture guidelines. Proposed multiple business solutions to different business groups to have a consolidated view of the data for Wealth Management, Institutional, Asset Management, Insurance, Retirement Services and Brokerage Services business groups comprising 4500+ agents and thus increased productivity of the users and saved over a $ 1 million to the organization.

Mentored direct reports to achieve their annual performance goals and encourage them to achieve their self-development plans. Identified right vendors from the pool of registered vendors and negotiate on services and compliance, finalize the SOW and forward to executive management for signing.

Worked with the following Clients:

Confidential, Gaithersburg, MD. Architect / Project Manager Nov'01
Confidential, Washington, DC. SIEBEL EAI Architect/Consultant Oct'00 - Oct'01
Confidential, Richmond, VA. SIEBEL EIM Consultant Aug'00 - Sep'00
Confidential, Tampa, FL. Senior Consultant May'00 - Aug'00
Confidential, Washington, DC. SIEBEL Consultant Dec'99 - May'00

Responsibilities: Responsible for the Design, Development and Implement of Siebel applications utilizing EAI, EIM, MQ Series, Assignment Manager, ETL Tools and Siebel Tools within the allotted budget.

Architected many simple business processes for multiple business groups in each organization and simplified their complex business processes. Design and development performed by following the SDLC process and as per the SOX guidelines and rules set forth by the executive management team.

Involvement in designing many custom EAI Business Services to perform real time data exchange between SIEBEL and external systems. Responsible for performance tuning and keeping the application response time within 3 seconds.

Responsible for configure, implement and maintain the Toshiba Call Center application. Designed and developed actuate reports using Actuate Workbench and SIEBEL Tools.

Summary: Amar has over 25 years of experience in the analysis, design, development and implementation of enterprise wide applications with various capacity/roles. Being a Siebel 7 Certified Consultant, he has extensive Techno-Functional and architect experience in CRM application customization and development. For the past 12 years Amar has concentrated exclusively on customizing the SIEBEL CRM application suite and has realized valuable hands on experience through his participation over 40 SIEBEL CRM full life cycle implementations. Has working knowledge in Siebel BI Analyticsand SAP FI. Managed over 40 Technical and Business Analyst resources both on-shore and off-shore.

Experienced in analysis, design and development of business applications in client/server environment using Siebel / Siebel Tools, and in-depth knowledge in Configuration, Scripting, Workflow, Web Service, Server and Application Administration, Assignment administration, EIM, Actuate Reports, Oracle, MS SQL Server, MS Access and MS Outlook. Has excellent written & oral communication skills and expert in team building, able to Manage & work with a diverse group of people and handle high stress situations well.

Education:

• M.S, Computer Science,Confidential, NJ. USA.
• M.E, Power Electronics Engineering, India
• B.E, Electronics Engineering, India
  

Technical Skills:

CRM: Siebel 8.1.1.4, 7.8.2.5, 7.8.2.3, 7.7, 7.5.3, 2000 (Siebel Finance, Siebel Marketing, Siebel Sales, Call Center), Siebel Tools Configuration, eScript, Siebel VB Script, Workflows, Assignment Manager, EIM, Web Services, Server Administration, Remote Admin, MQ Series, EAI, Visio 2003, MS Project 2003, and SAP FI
RDBMS: Oracle 7.x/8.x/9i/10g, MS SQL, MS Access
Languages: PL/SQL, SQL* Plus, C, JavaScript, HTML, XML
Reporting Tool:Actuate eReporting Suite, Siebel BI Analytics
Operating Systems: WINDOWS NT, WINDOWS 95/98/2000/XP, MS-DOS, UNIX, SUN-OS

Work Experience:

Confidential, Charlotte, NC. CRM - IT Manager Apr '02 - Present

Responsible for the design, development of the Call Center, Sales, Service and Marketing application using Siebel Finance module. Responsible to get business requirements from various business groups, document them, analyze the functional gap with business managers. Finalize the design with Siebel Configuration, EAI, Web Services integration, MQ Series and Informatica, EIM, external vendor groups by facilitating multiple joint requirement/design sessions and reviewed the results with business. Lead the above teams to prepare integration, data conversion and design documents and get approval from corporate architecture team. Lead data team to perform data conversion, de-duplication and cleansing efforts and made sure useful information is available to business users. Conducted joint sessions with various IT groups, external vendor and QA teams together, created test case scenarios, prepared test case document and sent for mgmt. approval.

Enforced document and requirement management standards and adhere compliance with internal and vendor teams. Performed 3 (three) major version upgrades of the application and completed over 40 full implementations by following SDLC methodology, SOX and Corporate architecture guidelines. Proposed multiple business solutions to different business groups to have a consolidated view of the data for Wealth Management, Institutional, Asset Management, Insurance, Retirement Services and Brokerage Services business groups comprising 4500+ agents and thus increased productivity of the users and saved over a $ 1 million to the organization.

Mentored direct reports to achieve their annual performance goals and encourage them to achieve their self-development plans. Identified right vendors from the pool of registered vendors and negotiate on services and compliance, finalize the SOW and forward to executive management for signing.

Worked with the following Clients:

Confidential, Gaithersburg, MD. Architect / Project Manager Nov'01
Confidential, Washington, DC. SIEBEL EAI Architect/Consultant Oct'00 - Oct'01
Confidential, Richmond, VA. SIEBEL EIM Consultant Aug'00 - Sep'00
Confidential, Tampa, FL. Senior Consultant May'00 - Aug'00
Confidential, Washington, DC. SIEBEL Consultant Dec'99 - May'00

Responsibilities: Responsible for the Design, Development and Implement of Siebel applications utilizing EAI, EIM, MQ Series, Assignment Manager, ETL Tools and Siebel Tools within the allotted budget.

Architected many simple business processes for multiple business groups in each organization and simplified their complex business processes. Design and development performed by following the SDLC process and as per the SOX guidelines and rules set forth by the executive management team.

Involvement in designing many custom EAI Business Services to perform real time data exchange between SIEBEL and external systems. Responsible for performance tuning and keeping the application response time within 3 seconds.

Responsible for configure, implement and maintain the Toshiba Call Center application. Designed and developed actuate reports using Actuate Workbench and SIEBEL Tools.

Confidential, Reston, VA. Consultant Mar'96 - Dec'99
Confidential, Murray Hill, NJ. Programmer/Analyst Aug'95-Feb'96

Lead a team of developers for the project CASPR (Concert Automated Supplier Performance Reports), CSG and BMD Dashboard using Oracle database, Power Builder, MS Access and Actuate reporting tool. Developed and implemented the application CASPR, created and executed various procedures to process raw data in the Oracle database using SQL in Windows and UNIX environment. Responsible to prepare System Test, User Acceptance Test documents, user and administrator manuals. Responsible to create telecom switch performance reports and communicate to executive management to make strategic decisions in regional network, private, public and business call pricing.

Confidential, Upper Montclair, NJ. Programmer & Research Associate Aug'94 - Jun'95

Developed and implemented a database application, EX-IM ITCC using Power Builder, MS-ACCESS and SQL*Plus to aid the business community involved in International Trading and classified by the United States Federal Department of Commerce, Regional Business Partnership, Small Business Administration and New Jersey International Trade Association.

Confidential, Newark, NJ. Programmer Aug '93 - Aug '94
Confidential, Bloomfield, NJ. Consultant Jan '92 - Aug '93

Developed and customized Financial Activities and Textile Trade applications for the above firms using MS-ACCESS. Created financial and trade reports and sent to NJ Department of Banking. Customized the applications, designed a network and interconnected the systems at different locations.

Confidential, India. Programmer/Engineer Jan '85 - Jan '92

Developed multiple software and electronic applications used in textile and electronic industries. Member of the 3 member project team and developed an application sponsored by the State Govt agency on Population Census Identify Weaker Section (PCIWS Project) project using COBOL. Responsible for prepare system documentation and user manual. Maintain the project at locations within the State of Karnataka.

Lead a team of developers for the project CASPR (Concert Automated Supplier Performance Reports), CSG and BMD Dashboard using Oracle database, Power Builder, MS Access and Actuate reporting tool. Developed and implemented the application CASPR, created and executed various procedures to process raw data in the Oracle database using SQL in Windows and UNIX environment. Responsible to prepare System Test, User Acceptance Test documents, user and administrator manuals. Responsible to create telecom switch performance reports and communicate to executive management to make strategic decisions in regional network, private, public and business call pricing.

Confidential, Upper Montclair, NJ. Programmer & Research Associate Aug'94 - Jun'95

Developed and implemented a database application, EX-IM ITCC using Power Builder, MS-ACCESS and SQL*Plus to aid the business community involved in International Trading and classified by the United States Federal Department of Commerce, Regional Business Partnership, Small Business Administration and New Jersey International Trade Association.

Confidential, Newark, NJ. Programmer Aug '93 - Aug '94
Confidential, Bloomfield, NJ. Consultant Jan '92 - Aug '93

Developed and customized Financial Activities and Textile Trade applications for the above firms using MS-ACCESS. Created financial and trade reports and sent to NJ Department of Banking. Customized the applications, designed a network and interconnected the systems at different locations.

Confidential, India. Programmer/Engineer Jan '85 - Jan '92

Developed multiple software and electronic applications used in textile and electronic industries. Member of the 3 member project team and developed an application sponsored by the State Govt agency on Population Census Identify Weaker Section (PCIWS Project) project using COBOL. Responsible for prepare system documentation and user manual. Maintain the project at locations within the State of Karnataka.