SUMMARY:

• Multifaceted project management and technical career with over
• 15 - year track record of innovation and success
• Technically sophisticated project management professional with solid history of effective creation and implementation of company wide IT operating procedures. Broad knowledge and success in resource management. Proficient in facilitating IT projects for mergers and acquisitions. Skilled trainer and project leader; able to direct multiple projects effectively and readily master innovative software and tools.
• Test Development, Schedule & Execution / Project Management / Vendor Management
• Installation, Service & Training / Troubleshooting & Issue Resolution / Audio Visual

TECHNICAL SKILLS:

Platforms: Windows NT - Windows 10, Windows 2000 - Windows Server 2012

Tools: Visio, MS Project, MS Office, Skype for Business, SharePoint

Hardware: Cisco, HP, Dell, IBM, InFocus, BOSE, Samsung, NEC, Barco, Polycom, Crestron

PROFESSIONAL EXPERIENCE:

Confidential, Lakewood, CA

Project Manager

Responsibilities:

• Strategized the facilities planning process for converting a catering business into brick and mortar operations.
• Conceptualize all technical aspects including POS, AV menu display, site security and company website. Identify obstacles or barriers. Develop business plan and budget.
• Coordinated meetings with multiple vendors to obtain best possible prices for restaurant equipment and food supply.

IT Program Manager

• Develop project plans and track project lifecycle. Coordinate appropriate resources for all assigned projects.
• Read and interpret electronic schematics and architectural blueprints.
• Facilitate ordering and delivery of materials for projects.
• Provided critical technical documentation and weekly status updates for senior executives and clientele. Schedule and lead meetings with internal and external resources disseminate minutes and track action items.
• Travel to various job sites and verify work performed meets quality and safety standards.
• Manage project documentation via SharePoint and Newforma.
• Spearheaded development and implementation of company-wide Office Standards Playbook program to streamline cohesiveness of the Facilities department and IT department’s ever-evolving workplace strategy.
• Developed all Low Voltage RFPs, solicited RFPs from contractors and was responsible for selecting and awarding the contractor and approving or denying change orders.
• Initiated relocation budgets for hardware replacement/refresh, Audio Visual, and new server rooms for office start-ups, project offices, and expansions.
• Simultaneously implemented Skype for Business across all office relocations.
• Facilitated the dissemination of technical support, presentations, and information to stakeholders and team members.

IT Manager

• Provided technical leadership for all California offices.
• Drive innovation and recommend solutions for efficient delivery of client support services .
• Enacted vital management services, such as overseeing and managing IT Operations, cost estimating, development of scope and project budgets for various IT projects. Accountable for day-to-day IT support for multiple offices and projects and managing the activities of internal and external resources.
• Mobilized project offices for major multi-faceted engineering/construction sites; including San Francisco High Speed Rail Project, Port of Long Beach and Port of Los Angeles.
• Articulated and implemented testing of Disaster Recovery plans for all West Coast offices.
• Developed IT processes and collaborated with other departments to maintain and refine their processes.
• Perform performance reviews, mentorship, training, and motivation for 11 direct reports.

Project Manager

• Provide project management in all phases of projects including: initiation, planning, execution, monitoring, controlling and closing.
• Develop strategies to improve service delivery. Collaborate with all internal departments to gather requirements with a focus on development of Service Level Agreements.
• Develop and document repeatable processes that are congruent with industry best practices. Analyze, investigate and resolve problems.
• Create and maintain all project related documentation. Ensure clients receive appropriate training.
• Conceptualized and implemented an in-house Help Desk, including all procedures for support staff and quality assurance processes for a timely turn around.
• Eliminated use of outsourcing for technical support, resulting in an annual company wide savings of approximately $80K.

Confidential, Irvine, CA

Project Specialist

• Supervise and direct all project activities including procurement, delivery and installation, quality control and project closeout Identify risks, analyze and investigate problem areas and work with team to establish best course of action.
• Provide weekly status updates to key stakeholders.
• Maintain a safety first mentality.
• Orchestrated successful delivery on a major project for a top client (99 Cent store) that included installation of new POS systems on a secure wireless network in over 100 locations.
• Implemented lessons learned on previous projects to establish best practices for clients to help with migrating, maintaining and refreshing their IT systems.