IT Project Manager/IT Manager Resume San Diego, CA - Hire IT People

SUMMARY:

Results oriented leader with technical and managerial experience in Information Technology, Customer Service and Telecommunications.
Experience spans diverse industries including non - profit, manufacturing, public utility, financial services, and federal government/DoD.
Manage, coordinate and collaborate on projects with focus on organizational process improvement and balancing resources to achieve desired results.
Demonstrated success in IT service management, incident resolution and prevention.
Excellent communicator as indicated by skillful operations coordination, identification and implementation of successful solutions.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

IT Project Manager/IT Manager

Confidential, San Diego, CA

Responsibilities:

Implemented Office 365 with focus on OneDrive, Skype for Business and SharePoint. Manage consultants, facilitate business meetings.
Responsible for IT procurement, from selection through budget reconciliation
Oversee production activities, including asset management, user support, techs and service providers. Assist field offices as-needed for accounts, projects, hardware and licensing

IT Project Manager

Confidential, San Diego, CA

Responsibilities:

Project Manager

Confidential, San Diego, CA

Responsibilities:

Construction Planning and Design (CPD) project transition coordination.
Prepared training materials and functionally tested the Regional CAD Interoperability (RCIP) application and System Investigation Request System.

IT Project Manager

Confidential, San Diego, CA

Responsibilities:

Responsible for Authority to Operate (ATO) requests for the Confidential
Processed Defense Information Assurance Certification & Accreditation Plan (DIACAP) packages, and documentation.

Telephony Production Support Manager

Confidential, Torrance, CA

Responsibilities:

Managed day to day operation, addressing team and system issues and needs, coordinated with other departments
Managed transition to HP Service Management to improve handling of production issues: partnered with Service Management Team for end to end tracking, CMDB accuracy, inter-departmental collaboration.
Restructured teams work schedule, providing accurate metrics and increase accountability with documentation.
Directed patching schedules and upgrades.

Transition Project Manager / Customer Service Manager

Confidential, San Diego, CA

Responsibilities:

Transitioned 28 buildings’ infrastructure and computers on a remote island to customer requirements. Completion of transition to unified platform providing upgraded equipment, service and access. Final cutover completed within one week
Organized mandated computer password reset for four Navy Bases over a two week period. Coordinated with naval commands assembling scope, creating schedules, arranging telephone support and contingency plans.