SUMMARY:

• Worked 20+ years in software development as a developer and team leader/project manager in credit card processing (4 years), healthcare (12 years), retail (1 year), telecommunications(1 year), and credit card insurance (2 years). Worked as developer and team lead in Medicaid for 11 years for Consultec/ACS.
• Performed project manager duties for over 10 years as Software Development Team Leader.
• Managed team through full systems development life cycle (SDLC) on several multi - year projects from responding to RFP through post-deployment support.
• Developed project schedule, assigned tasks, monitored performance, and reported status.
• Collaborated with stakeholders to document requirements and review software developed.
• Resolved issues within and across team and mitigated risk.
• Led team of four developers to rewrite online credit card dispute and resolution subsystem.
• Gathered requirements, wrote detailed component specifications, assigned programming tasks, tracked performance, and reported status to VP.

TECHNICAL SKILLS:

• MS Project MS Office MS Word
• MS Excel Outlook Powerpoint
• Visio Clarity

PROFESSIONAL EXPERIENCE:

Confidential

Contract Project Manager

• Monitored South Carolina DHHS implementation of Medicaid as Independent Verification and Validation specialist
• Developed balanced scorecard to evaluate the overall health of SC MMIS
• Led the technical and process oversight of the Medicaid data conversion and interfaces for Puerto Rico MMIS certification
• Primary PMO contact and knowledge source for all Data Conversion and Interface activities for the full SDLC
• Obtained medium level of understanding of the 837 claim layouts for Dental, Professional, and Institutional
• Contributed in the initial creation of the Puerto Rico MMIS PMO via development of Project Management Plans.
• Led project daily standup for all on and offsite resources. Agile methodology and principles used.

Contract Project Manager

• Led multi - release 'Risk Management' project and successful met client expectations with budget of $800,000
• Led 'Test Data Remediation' program across 20+ application teams to remediate PHI data from lower environments and lock down performance, volume and stress testing environments
• Managed 'Fee for Service' project starting at initiation phase. Managed resource conflicts to successful conclusion via impact analysis and setting customer expectations.
• Tracked and managed $3M budget across multiple projects with 50+ people using Clarity
• Used waterfall methodology for Full SDLC of all software development projects.

Contract Project Manager

• Led multiple client facing projects and managed client expectations and relations
• Led client server projects utilizing .Net, C#, C++, and VB6 for Full SDLC processes.
• Created third party vendor processes and templates
• Identified PMO project server deficiencies and provided solution
• Managed two multi-year programs concurrently with five additional projects.

Contract Project Manager

• Performed vendor management with McKesson and Varian. Ensured vendors fulfilled contractual obligations, consisting of consulting services, software, and hardware, within budget, quality, and schedule requirements. Escalated when contractual requirements were not met.
• Facilitated bi-weekly Steering Committee meeting for cancer center initiatives with corporate executives.
• Led COTS and in-house development projects from inception to implementation.
• Worked within a PMO structure with daily briefings and updates with PMO manager and project managers.
• Partnered with medical staff and administrators, IT management, trainers, software developers, specialist, vendor's staff, and stakeholders to ensure project objectives were consistently and successfully met.
• Provided management, leadership, and vision to a cross-functional, onsite/offsite project team consisting of 5 to 50 people.
• Developed and maintained a project plan using MS Project tracking tasks, due dates, percent complete, and critical paths.
• Created and reported weekly status to upper management, stakeholders, and project team. Reporting consisted of weekly accomplishments, plans for the upcoming week, issues, and risks.
• Managed multiple projects concurrently varying in size from small in-house development projects to large scale, facility-impacting projects over $10M.
• Strived continuously to improve processes and tools. Worked with healthcare process improvement team to streamline patient processes. Created executive status reporting dashboard.
• Used formal change control process to document, size, assess impact, request approval, and implement scope, schedule, and cost changes.
• Mentored, coached, and motivated fellow project manager to assess skill level and develop plans for improvement. Encouraged PM to join Toastmasters to develop communication and leadership skills.
• Demonstrated servant-leadership skills via empowering others to make decisions on how to best accomplish tasks, actively listening, helping others resolve issues, and helping others' personal development.

Project Manager

• Managed a diverse team of 25 project members consisting of mainframe and .Net developers, business analysts, testers, and off-shore teams for multiple large-scale, concurrent projects.
• Managed project schedules, scope, task assignments, status reporting, risk management, project documentation, resource management, and project communications for moderate to highly complex projects with demanding time and budget constraints.
• Provided timely updates to management and key stakeholders on progress, issues, risks and any additional topics requiring their attention.
• Ensured deadlines are met by effectively planning, organizing, and prioritizing work.
• Facilitated communications and negotiations within and across multiple teams. Drove cross team review, acceptance, and delivery of objectives.
• Provided leadership of quality standards and controls. Ensured teams conformed to project management guidelines throughout the system development life cycle (SDLC). Conducted checkpoints throughout the SDLC to ensure quality and accurate delivery of objectives. Managed all processes and tasks from project inception to closure including user acceptance testing in a waterfall methodology.
• Responsible for execution, final delivery, and release of enterprise software solutions. Formalized final acceptance from the sponsor/customer by ensuring that the delivered product complied with the agreed objectives and scope.
• Determined accurate project sizing, staffing, and resource management guidelines for all projects.
• Managed multiple data conversions and data integrations for company acquisitions.
• Reduced CPU usage for an annual savings of $530,000 via redesign and rewrite of key subsystem.
• Reduced Batch processing DASD and tape storage for a savings of $197,000 annually.
• Reduced DB2 and MQ Series DASD by 800 gigabytes for an annual savings of $180,000.
• Installed key subsystem components, which drives online sales orders, 3 months early.

Confidential

Senior Software Developer / Team Leader

• Designed, coded, tested, debugged, documented, and implemented HIPAA regulations for Medicaid providers’ remittance advice statements.
• Performed full systems development life cycle (SDLC) from responding to MMIS RFP to post- deployment support for MARS, SURS, Claims, Provider, Recipient, and Reference subsystems.
• Performed production support and problem resolution for various Medicaid claims processing applications.
• Excelled as team leader for several Medicaid projects by leading a development team as a technical leader and planning, organizing, assigning, reviewing and tracking tasks at a detailed level. Received multiple performance bonuses.
• Provided weekly status reports consisting of project progress, issues, and risks.
• Met with customers to present newly developed Medicaid system and major enhancements. Worked at customer site to provide technical support.

Contract Developer

• Assisted DBA by converting and partitioning a corporate database by utilizing File-Aid to systematically create 5,000+ control members. Demonstrated creative problem solving.
• Developed application to track in-store personnel against sales volume and quantity by zone. Improved customer service by identifying departments with low customer service levels.

Contract Lead Analyst

Responsibilities:

• Led/managed small team from inception to closure. Provided weekly status to management.
• Responsible for designing, coding, testing, debugging and implementing a reporting system to produce cellular non-remittance statements.