SUMMARY:

• Senior Project Manager with 17+ years of experience delivering enterprise - wide IT solutions and Programs to Confidential spanning several industries including e-Commerce, SaaS, Energy, Human Resources, Healthcare, Financial, Real Estate and Banking Services

TECHNICAL SKILLS:

Methodologies/Delivery Models: Project Management (PMBOK), PMO Governance, IT Service Management (ITSM), Software Development Life Cycle (SDLC for Waterfall, Iterative, Agile, RUP, Scrum, OOAD), Business Process Modeling (based on best practices using BPMN), Epics/Story Estimation Methodologies, Quantitative Data Analysis (QDA), Capability Maturity Model (CMM), Quality Management (Six Sigma),SEO, SEM and SERP Marketing Techniques (positionly.com and mention.net)

ERP and Technology Implementation Experience: SharePoint Server (2013, 2010, 2007, 2003), MS Office 365, Microsoft SCM, Oracle ERP/SCM, MS Team Foundation Server, JIVE 7 Social Forum, IBM Rational Team Concert (integrated with HP LCM), Cisco, WebLogic, WebSphere, Oracle Database (8, 10g, 11i), ODA, ZFS, Oracle Fusion, Oracle Financials, CRM (On Demand), Microsoft Dynamics ERP, AX Retail 2012 R3, Microsoft SQL Server (2008,2005,2000), Windows Server (2008, 2003, 2000),IVR

Tools: Microsoft Project/Server, Microsoft SCM, MS AX Dynamics ERP, Rally, Remedy, Clarity, IBM Rational Suite (RTC), Salesforce, CRM, SharePoint 2013, Cognos (ReportNet, Impromptu, PowerPlay), WBS Pro Chart, PlanView, Primavera (now Oracle), TOAD, WordPress, IQ Reports, Hyperion Reporting Tools, MSDN Reporting Services

ERP: HIS, SAP, Microsoft AX, Oracle/Fusion, SharePoint, File.Net, Salesforce CRM, Microsoft Team Foundation Server, MS Dynamics/AX 2012 R, Hyperion Reporting, SAP Reporting, MS Objects, Tableau

PROFESSIONAL EXPERIENCE:

Senior IT Project Manager/Analyst

Confidential, Austin, Texas

Responsibilities:

• Developing Agile/Scrum training material and facilitating training sessions with Sprint Teams on Scrum framework and guidelines, Scrum Ceremonies, burndown charts, pointing system for use cases and associated tasks and tools
• Create status reports for the PMO regarding project health
• Developing presentations for the business stakeholders
• Managing, hiring/terminating project team
• Monitoring budget >$2million
• SharePoint portal site setup and hierarchy for central repository of artifacts
• Facilitate all Scrum ceremonies including the daily Scrum stand up and work with Product Owner to refine backlog
• Managing on-shore and off-shore developers, QE testers, technical architects, application administrators and business analyst; Accountable for budget forecast, actuals and accruals
• Implementing Agile/Scrum framework with feature team (grooming sessions, Sprint planning, burn down/velocity, Retrospectives)
• A total of 7 projects under Program Umbrella; tools used to support metric tracking, resource allocations and tasks were ChangePoint, SharePoint, Remedy, TFSS
• Scrum/Agile methodology used for all effort under program
• 100% responsible for vendor management with regard to SOWs, POs and Invoices
• Introduced new metrics to newly developed PMO which were adopted. Only Program Manager to be on governance team
• Hiring, mentoring, termination of all project resources a key responsibility
• Release Manager for project launch weekends
• Current state documented for Risk Credit applications and technical leads required to document future state

Senior IT Project Manager

Confidential, San Antonio, Texas

• Facilitating working sessions with the key business stakeholders in developing epics and user stories and assigning points on Fibonacci point estimations for sprint implementations
• Documenting current state from the key applications of origination and understanding conversion/extraction/load process needed; documents created using Visio and BPMN best practices
• Maintaining burn down charts to determine project team velocity to meet delivery expectations
• Overseeing report developers; working with business analysts to develop report prototypes and performing demos to ensure customer satisfaction prior to deployment
• 100% responsible for managing the project teams, budget, schedule and quality; key to our successful implementation was meeting the business stakeholders’ definition of “success”

Software Development/Deployment

Confidential, Fort Worth, TX

• SaaS contract negotiations and sign-off
• Developed cloud-based service level agreements regarding application availability, DR and data retention policies
• Requirements gathering and current/future state business processes using Visio based on best practices; obtained Business Stakeholder sign-off
• Oversaw design, test and user acceptance of software and ETL with financial institutions and adherence to PCI standards
• Testing with SaaS provider
• Training on reporting tools
• Used cloud based model specifically virtualization technology to gain efficiencies during data migration

Software Development/Data Services

Confidential, Houston, TX

• Product Owner overseeing team comprised of 16 developers (on and off-shore), 3 QA, 3 BA, 2 SMEs.
• Worked with team to develop epics, user stories, story point estimations and back log prioritization
• Developed and mentored project team in challenge areas; had direct impact on all raises and promotions for staff.
• Key project deliverable areas were emphasized in business epic development and story breakdown by gathering risk and understanding design impact on timeline.
• Implemented industry standards to improve all projects going forward; recommendations included using B PMN, and PMBOK where appropriate for the organization
• 3rd Party contract monitoring and management; dashboard reporting on all projects to key stakeholders

Program Manager

Confidential, Fort Worth, TX

• ASP.NET environment; PM responsible for all pawn and pay day loan systems across 27 states ($64M project); on and off-shore development groups - 47 project team members
• Enhancing the existing e-Commerce platform
• Business Process Flow and Technical Current and Future State defined and documented to ensure enterprise business and system integration points included “in scope” for successful delivery using Visio to document and BPMN guidelines.
• Facilitated business requirements gathering and documentation, use case and storyboard development, creation of WBS breakdown with project schedule, Monitored/Controlled Development Effort Estimating, QA and UAT testing and customer final sign-off criteria.
• Managed internal and off-shore project teams throughout SDLC; integrated SOA global delivery model planning all iterative development and implementations.
• 3rd Party contract monitoring and management of SOW (EPC, Certegy)
• SaaS vendor candidates
• Developing service level, data retention and availability policies for a SaaS model
• Present to Governance Body using PowerPoint and Visio
• Document outcome and next steps

Project Manager

Confidential, Fort Worth, TX

• SAP implementation for Accounting and HR (time & labor module, HR benefits module and AP module)
• Third party Contract - Monitoring of all implementation roles, responsibilities and implementation costs associated with the SAP implementation.
• Managed six AGILE sprint teams in the development and successful execution of interfaces integrated with SAP internally; gap assessment process, OOAD methodologies and processes creating Use Cases, scope document, business current and future state document, technical current and future state document, gathering and documenting business requirements, system requirements, developing test scripts and adhering to project schedule
• Accountable for the production implementation of SAP ECC modules and compiling lessons learned to perform look back and evaluation.

Confidential, Fort Worth, TX

Program Manager

• Data Facility Move (Fort Worth to Houston, Texas).
• Disaster Recovery Project: Involved terminating 3rd party contract with SunGard and bringing DR in-house. Project included storage and hardware procurement and desktop configuration, setup and installation of applications.
• Enterprise Implementation of scanning and imaging application
• Mainframe and Storage Tek library retirement and data move to off-site storage
• Mainframe flat file data conversion to relational database (1.5 Terabytes) including the development of 300 reports.
• Storage and Hardware assessment and recommendations performed through collaboration of IT Infrastructure teams and architecture requirements (server farm using two SharePoint web front end servers tied back to a SQL cluster)
• Managed all project teams
• Facilitated meetings using formal Agenda and Meeting Minutes documentation and monitoring/updating Issues Log.
• Developed in collaboration with project teams Project Risk, Scope, Communication and Issues Management documents.
• Project Status Reports and Dashboard metrics to PMO, Business Stakeholders and Governance Body using Microsoft Project, Excel, and Visio
• Development of Implementation, Back-out and Disaster Recovery Plans
• Post evaluation, project look back and project closure