IT Manager Resume

PROFESSIONAL CAREER SUMMARY:

Versatile IT Professional with 10 Years Vast Knowledge IT Support, Network and System Engineering Expert with Strong Background in Project Management, Instrument and Electronics tools configurator and methodologies.
Self - Motivated IT Project Manager Skilled in Requirements Gathering and Costs Estimation. Willing to Go the Extra Mile to Deliver a Quality Product on Time.
Software Development Manager possessing extensive knowledge of Software programming, technical equipment, hardware and software, experience with telecommunications and network technology.
Creative Problem Solving, Systematically and Effectively using IT and technology methodologies.

WORK EXPERIENCE:

IT Manager

Confidential

Responsibilities:

Manage Professional Team of IT Consultants, Programmers, Web Developers, and VR Digital Marketing.
Develop Annual Technology Goals, Detailed Plans for Goal Accomplishment, And Capital Investment Plans for IT.
Ensure Project Is Completed Within Budget and On Time.
Assisting in The Professional and Technical Development of Team Members Enabling Them to Set Goals, Monitor, Mentor, Coach, And Assist Team Members to Deliver Quality Support.
Design, Develop, Implement and Coordinate Systems, Policies and Procedures.

Engineering and Repair Section Head

Confidential

Responsibilities:

Oversee the operations and processes of testing, repairing, Comcast cable boxes and modem.
Write Troubleshoot Guide, Train and support employees in procedures and expectations.
Train staff and monitor their adherence to work instructions. Ensure initial training is complete and understand level of performance for section.
Supervise production, quality performance, safety, and turnaround time.
Order and configure electronic equipment and parts.
Monitor staff performance to established process times. If required, develop an improvement plan that also includes motivational techniques.
Support local branch on technical and server issues.
Input of ideas for continual improvement of processes.

IT Support

Confidential

Responsibilities:

Provide helpdesk support and resolve problems to the end user’s satisfaction.
Modify configurations, utilities, software default settings, etc. for the local workstation.
Assign users and computers to proper groups in Active Directory.
Level 3 support regarding day to day issues and direct liaison between regional offices and corporate IT.

IT Manager

Confidential

Responsibilities:

Develop requirements, outlines, budgets, and schedulers for information technology projects.
Oversee all phases of project from conception to completion.
Assist with upgrading information security.
Follow PMI standards to manage projects through the project lifecycles of initiation, planning, execution and closure.

IT Supervisor

Confidential

Responsibilities:

Provide telephone, desktop, and remote support, including deployment and replacement of equipment. Act as a technical resource to others to resolve problems, issues and errors.
Develop, design, implement and enforce desktop standards and procedures for service desk and remote site technical -support. This includes management/updating of standard workstation images used across multiple locations.

System Administrator

Confidential

Responsibilities:

Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
Acts as a technical resource in assisting users to resolve problems with equipment and data; provides help desk functions to facilitate exchange of information and advice to fellow employees; implements solutions or notifies outsource providers as required.
Create, change, and delete user accounts per request using Active Directory