SUMMARY:

• Software Quality Assurance Engineer experience in Telecommunication, Utilities, Transportation, Retail (POS), Order Management, Credit, Ecommerce, Insurance, Banking, Billing, and Health care, Travel, Industry and DOD.
• Experienced in total project management of entire project which includes requirements, issues management for SQA process and testing methodologies: various system, performance, integration, and ad-hoc tests according to approved test plans and testing schedule; troubleshooting, tests environments set ups, release managements, and risk definition & planning and staffing assignments.
• Hands on experiences with writing Master System, Performance and Test Plans, test cases and test plans. End of Test results Document, Defects with management numbers to report.
• Develop, document and maintain and managed projects Functional, System, End to End Load, and, Integration testing, and UAT test using manual and automated test cases.
• Proficient with TEST DIRECTOR, TEAM TESTER, QA TOOLS. LOADERUNNER and WINRUNNER. Directed the activity of Quality Assurance Test Teams and UAT.
• Designed training materials and maintain complete project documentation and performed training for entire project as a part of Project Management Team.
• Managed the design and creation of Test plan/ Cases from project documentations for completeness and traceability matrix.
• Expert in White and Black Box testing.
• Proficient in conducting test plan/case review with cross-functional team members.
• Proficient with Management Quality concepts, planning, control and assurance, cost of quality and statistical process control. Certified in Total Quality Management (TQM), Statistical Process Control (SPC) and ISO 9000.
• Worked with cross-functional teams consisting of PMO, Risk management, Operations, System Developers, QA, UAT, Help Desk, and Business Subject Matter Experts.
• Ability to work in most case, defect tracking tools. I.e. HP Quality Center, Bugzilla
• Ability to interpret test resultsand provides accurate defect/error reporting.
• Proficient in software development methodology materials. Trained entire program team on industry specified defined system testing methodology materials that include the user community.
• Evaluated and prepared project estimates for work efforts and delivery schedules. Administered budgets for several project/programs.
• Managed the designed, implemented and evaluated projects and programs from concept to design to testing and closure of contract.
• Knowledge of Software Release Management practices and Unified Process methodology best practices/standards
• Performed standup Instructor Led training on the most popular PC software applications and mathematics in both corporate and academic environments.

Professional Experience:

Confidential July 2008 to current
Project Manager-Software Quality Assurance

• This staff role is responsible for Project, Issue and Requirement management for client product development of the daily end to end including test strategy and UAT execution to Delivery.
• Designed and created of System and Performance Master Test Plan and all test cases manual and automated from ends users and project documents. The projects functions included the testing of credit, point of sale, inventory and customer care and management report.
• Hired to develop and coordinate and execute hands-on the software quality assurances section of bid for manual and automated client systems. Conducted training and UAT for all clients.
• Excelled in building teams team; great team player; enjoy all aspects of SQA tasks.

Confidential December 2007 to June 2008
Process Analyst Consultant

• Worked in the Enterprise Test Center (ETC) PepsiCo Business Solution Group to write the Test Design Process (on how the write test cases for all test types).
• Coordination of meetings for the System testing Non Functional Requirements discussion to select which proper non functional requirement for all projects and compile document of questions used to identify each software project needs to be selected attribute i.e. Reliability Documentation, etc for the ETC System projects.
• Worked with various project teams onprocess improvement opportunities were identified with the meetings.The two items (1.How to write Test Cases and 2.Non Functional Requirements) was identified deficient obtain CMMi level 3.
• Worked with the project Automation Load Runner and WinRunner teams to coordinate meeting for identify nonfunctional requirement process within their tracking process.

Confidential November 2006 to May 2007
SQA Consultant

• Worked with System cross-functional teams designing and writing test case from project SAP modules POS, Customer Care, HR, AR, Billing, and inventory included fix and order management documentation.
• Created matrix numbers for management from the creation of test cases and test case executions at all levels of testing on .net Web based POS. Level of testing was defined functional and regression and UAT testing for the web based application.
• Created trace document and matrix numbers analyst for documented defects and re-testing in SAP change request portal tool.
• Responsible for testing status to SQA and management teams, weekly. Project used Microsoft Share Point server software.
• Used SharePoint portal to track defects and documents across various version of projects.

Confidential July 2006 to September 2006
Senior SQA Analyst

• Completed System and regression testing and SAT and UAT Testing Final Results reports at the end of testing cycles.
• Wrote test scenarios/scripts for .net Java Web bases application Tax Exempt & Government TE/GE Reporting Electronic Examination System (TREES) that was design for future automation the work breakdown process from the manual process.
• Created internal notes to ensure clear and concise system tests for project functional requirements.
• Maintained trace matrix of scenarios/scripts verses requirements. Conducted project defined levels of testing. This included Functional Testing, System Testing, Regression Testing, System Acceptance Testing (SAT) and User Acceptance Testing (UAT).
• Worked with cross-functional and System and teams looking at all schedules, test plans, track defects and fixes. This project used Rational Test Manager, different versions while testing.
• Built test lab for 8 users and coordinated release process for all testing. All requirements and test cases were placed and maintain in IBM Rational Clear Quest.

Confidential January 2006 to June 2006
Lead SQA Analyst

• Wrote test cases and testing .net Web based system, which has POS, Credit, Billing, and Customer Care, Collections, Order Management and reports modules for Leap Wireless.
• Designed and wrote test plan/case from project NEXTGEN module documentation. We worked System with cross-functional teams for baseline test cases selection prior to each test cycle asset risk to schedule.
• Project used beginning Shakeout testing cycle prior to define test level. Project conducted functional and UAT testing for the web based application.
• Used Test (Director (Quality Center) for documenting and tracking defects and retesting. We conducted UAT using Microsoft Share Point server. We supplied management with all test metric results numbers with risk, if any.

Confidential February 2005 to July 2005
Lead SQA Analyst

• Created the entire System testing effort from writing and executing Master Test Plan and test scripts for
• Response Management (CPE RMR) web based application. Responsible for scheduling all testing human resources and test case assignments.
• Produced all management matrix numbers from testing results. CPE RMR has nineteen reports and three graphs, for the users to select from the functions.
• Manually tested the Content Administrative function of the entire application. Used Test Director (quality Center) for the tracking of defects and fixes.
• Worked with cross-functional teams also functionally tested the Microsoft Reporting Service: scheduling and distributions of all reports and graphs.
• Supplied support for business user while conducting System UAT using Microsoft SharePoint server.

Confidential August 2004 to October 2004
Sr. SQA Analyst

• Responsible for Writing and executing testing test scripts and plans for Credit, Billing, Point of Sale POS.II (POSDotII) included Order Management requirement documents, Manual Web based system.
• Assigned Project System Administors, responsible for assigning Test cases in Test Director and results of testing Using tool to conduct parallel test on Telegence for different version testing.
• Project used Test Director, UNIX and Jack Track Defect tools.

Confidential November 2003 to August 2004 
SQA Manager

• Responsible for entire company SQA System testing effort for existing and new development systems.
• Created all test cases used in the effort.
• Worked with System cross-functional teams, writing and executing manual black box testing test scripts and plans for Fix Management, financial Management legal software. A product line consist of programs: Billing, Print Bill with Credit results, Report generating, Customize Billingdetails, Client/Matter data details, Time and Cost, Data Entry structured testing, verification, and validation and test readiness verification techniques for the software. The company is doing a complete retooling from Windows to .net applications.
• Implemented the use of the Mercury (Quality Center) as the defect and tracking across the various customize product per clients need, to assure baseline stable product. Supervised and design function for a team of four to develop WinRunner modules for company baseline product.
• Develop 15 modules.

Confidential January 2000 to 2003

• Hired to completed SOW (Statement of Work). Worked with System cross-functional teams for fix bid project documents based on strike status happen. Task assignments include coordination of client concerns with assigned QA duties, analysis of schedules and databases.

Assigned to work with:

• Confidential September 2003
• Lead SQA Nieman MarcusSeptember 2002(6mos.) November 2003 POS modules (Credit module included)
• Sr. SQA Confidential January 2002 to May 2002 POS modules specialty
• Lead SQA Analyst, utilizing TEST DIRECTOR May 2000 to February 2001 (Credit module included)
• Confidential
• Sr. QA Analyst MCI WorldCom Mar. 2000 to May 2000

Confidential July 1991 to December 1999 
Consultant/Instructor

• Database Designer, Bank One (1993)
• Strategic Planner for a Voice Mail System, VMX (1994)
• Project Manager for a product brochure, Purnell T. Brown (1993-1994)
• MS Office Instructor, Interactive Learning System (1994-1995)
• MS Office Instructor, New Horizon Learning Center (1996)
• Mathematics and MS Office Instructor, Wade Fashion College (1997)
• Project Manager Engineering Design Consultants (1998)
• Y2K Client/Server Test Coordinator Blue Cross Blue Shield (1998-1999)

EDUCATION
PMP certification from PMBOK
MS, Mathematics and Computer Science, Confidential University
Bachelor’s Degree, Confidential University