SUMMARY:

• An influential, hands - on technical leader with an IT, communications, quality assurance, continuous improvement focus in the healthcare sector.
• Develop and maintain dynamic working relationships with executive, senior management and external stakeholders to create impactful solutions, drive results and promote visibility through consensus building and effective communication in alignment with organizational mission, values and strategic objectives.

TECHNICAL SKILLS:

• IT, Corporate & Marketing Communications, RCM, HIM/CDI, PMO implementation; PMBOK, SDLC, Waterfall, Agile, Six/Lean Sigma, Architecture Infrastructure, Networking, Security, Telecom, Desktop Design; QA, Process Mapping, DB Archiving; Change Management, RFP, SOW; Rev Cycle; HL7 Interface, Data Center Migration, Billing & Charge Capture: GE, IDX, pMD
• EHRs: EPIC, Invision, AllScripts, Cerner Millennium
• CLINICAL: PowerChart, GE Centricity, LAB, RAD, Endo, Arthrex, Pacsgear, Morrisey, iRounds, PharmNet, PathNet, RadNet, SurgiNet, Lighthouse/NHIQM, Dynamic Documentation, CPDI, Oncology, CPOE, PowerChart Ambulatory, mPages, BarCode Meds/Specimen Collection, Registration/Scheduling, Data Transfer, CareAware iBus/VitalsLink:
• PMIS: MS Project, Clarity, Workfront, JIRA; MISC: SharePoint, Visio, MethodM, Minitab, Adobe CS

PROFESSIONAL EXPERIENCE:

Confidential, Eagan, MN

IT Project Manager

Responsibilities:

• Manage IT plan for fit and execution of a $4MM pharmaceutical price management program
• Facilitate resource estimation and allocation with Resource Managers
• MS Project work plan scheduling to drive six large IT Development work-streams via SDLC from execution to implementation to closure; manage issues, risks related to deliverables, development, reporting, stakeholder impacts and deliver weekly reporting to senior management through Planview and custom reporting

Confidential, Memphis, TN

Sr. IT Project Manager

• Successfully implemented the remediation of a large multi-facility health system to implement IT projects: CMS ICD-10 systems upgrade; Cerner Millenium 2016 upgrade, Morrisey MCCM Case Management integration to Cerner EHR, Cerner GI/Endo imaging Pacsgear, Karl Storz and Arthrex, Cerner Cardio Suite and Ambulatory pMD Mobile Charge Capture implementations
• Conducted vendor-focused solution intake forum with Architecture, Networking, Interface, Security, IS Support Services, DB and Reporting Solutions to clarify system fit and requirements
• Coordinated seven-facility assessment of networking logistics: network, routers, switches, hubs, VoIP and proof of concept to determine strategy; managed networking resources through design, implementation, testing and go live
• Coordinated and led integrated end to end systems testing, claims testing/adjudication, with Coders, Billing and Payers- GE, IDX, Medicare and other third party billing systems
• Facilitated ICD-10 upgrades to PowerInsight Explorer, Mpages, Discern Analytics, Discern Explorer used for population risk segments, user activity measures, and trend improvements by leading teams through project tasks and service package installations, domain management and report testing; leveraged Lights On reporting network for compliance metrics analysis to maximizing the impact of various implementations into the EHR
• Developed RFI/RFP and vendor selection, led requirements gathering, facilitate organization readiness through change management and go-live activities
• Managed project financials, delivered status reports and customized dashboards to project team, directors and executive steering committees; facilitated communications to stakeholders
• Promoted and implemented change adoption management and training initiatives; applied continuous improvement to PMO methodology for improved stakeholder adoption and success

Confidential, New York, NY

IT Program Manager

• Advised the remediation of a major state academic health center to reach compliance by leading IT department through the complex ICD-10 medical code and documentation change in its AllScripts, AthenaNet and HealthBridge environment while leading readiness activities
• Assessed, developed and implemented project management process improvements; educated and trained team of ten PMs on PMBOK methodology
• Informed VP of Compliance on compliance progress; coordinated with HIM Director and Project Managers and advise on multiple systems integration test plans, 3M 360, CTT and Analyzer implementation alongside multiple competing system upgrade activities and claims testing
• Promoted and implemented change management; facilitate the deployment of a plan for ICD-10 remediation to internal and external stakeholders by leveraging marketing and communication resources to deploy targeted communications throughout the organization

Confidential, New York, NY

EPIC ICD-10 Program Director

• Advised the remediation of an expanding academic healthcare system to reach compliance by October 2014 by leading Coding and Documentation, Revenue Cycle and IT business units through the complex ICD-10 medical code and documentation change in an EPIC environment and led organization-readiness activities
• Coordinated with Coding and Documentation Director and Project Managers and advised on multiple systems integration test plans, end to end claims adjudication testing with payers and Optum CAC implementation alongside multiple competing system upgrade activities
• Facilitated planning sessions with PMs to implement newly acquired health systems to remediate for ICD-10 and rapidly establish governance and work-stream activities
• Promoted and implemented change management; facilitated the deployment of a plan for ICD-10 remediation per work-stream to internal and external stakeholders by leveraging PR resources to deploy various communication over a 15 month plan

Confidential, Minneapolis, MN

EPIC Program Director

• Directed the $8MM remediation of a large EPIC academic healthcare system to reach compliance by October 2014 by leading HIM, CDI, Revenue Cycle, Clin Ops, Finance, Physician Adoption, Managed Care, Org Dev & Learning and IT business units through the complex ICD-10 medical code and documentation change and organization-readiness activities
• Redeveloped ICD-10 Program Governance and obtained executive and senior leadership support and C-suite and managerial buy-in
• Coordinated with IT Director and advised on systems integration test plans, scripts/scenarios and end to end claims testing/adjudication testing with payers, HIM 3M 360 CAC implementation
• Collaborated with QA teams to develop, measure and recommend business unit processes and procedures improvements; partnered with Director of QA to improve quality measures
• Advised and reported program’s financial assessment’s impact on Finance and Revenue Cycle; recommended CBO, KPI improvement, capital and resource strategies
• Created cross functional roadmap and plan timeline for discretionary and nondiscretionary projects and prioritizations; set program expectations and milestones; report program and budget status, risks, issues and mitigation strategies to executive board and directors via customized program dashboards and presentations
• Formulated look and feel of ICD-10 brand; led managed and facilitated deployment of an 18-month critical communications plan for ICD-10 remediation, training and implementation to stakeholders by leveraging PR to deploy various communication vehicles over 18-months

Confidential, New York, NY

Project Manager

• Managed several phases of a $40M ICD-10 CMS mandate for a large academic healthcare provider through PMO processes, facilitating a team of nine workgroups through the analysis, build, claims testing, integration & implementation phases of enterprise & support software
• Advocated the use of and employed and CA Clarity to design and deliver customized reporting for C-Suite, Senior Leadership and Project Teams via automated dashboards and tools for project portfolio management, project management, status reports and time management.
• Coordinated efforts through PMO processes, identified critical paths, set milestones, assign responsibilities, monitor and summarize progress of project through Clarity, MS Project and a customized MS SharePoint team site
• Managed ICD-10 HIM/RCM 3M HDM, Meta Charms/PowerAbstract and PWC SMART upgrades with stakeholders’ expectations around tactical prioritization, budget and integration timelines for ICD-10 coding compliance across multiple EHR systems- Invision, AllScripts, Cerner, McKesson
• Led, managed and facilitated the deployment of an 24-month critical communications plan for ICD-10 remediation, training and implementation to internal and external stakeholders through various communications vehicles and support by Corporate Communications team
• Conceptualized and managed the development and design of the program brand, new media blast campaigns, newsletters, internal SharePoint site design and external facing promotional placements with a large team of cross-functional members