Delivery Analyst Resume

SUMMARY:

Highly energetic, mature professional with over 20 years of cross - functional experience in financial services, human resources, business management, and superior customer service.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential

Delivery Analyst

Responsibilities:

Time & Labor management directly impacting payroll
Provide in-depth research and analysis of payroll discrepancies for both exempt and non-exempt employees in Peoplesoft
Manage Siebel Queue within established service level agreements and accuracy standards
Identify trends and provide feedback for process improvement
Write and execute test scripts for process improvements, upgrades and change requests

Confidential

Implementation Analyst

Responsibilities:

Involved in requirement planning, documenting detailed process flows, test scripts/test execution, documenting standard procedures and training for the implementation of Workday.
Communicate and collaborate with external and internal customers to deliver functional Business Requirements Documents.
Identify potential project risks to project activities.
Provide business knowledge working across Information Technology and business functions to maximize the client's investment in technology.
Engaged in all test phases to ensure the successful transition to production.
Assure that project efforts meet customer expectations for agreed upon schedule and objectives.
Successful implementation from the implementation phase to BAU.
Successfully transitioned the day to day tasks to our offshore team.

Confidential

Compensation & Benefits Associate

Responsibilities:

Maintained Ultipro HRIS by recording new hires, transfers, terminations, changes in job classifications, merit increase; I-9 management, and leaves of absence.
Maintain security for Kronos timekeeping system.
Developed and maintained a working knowledge of existing and past practices and procedures, as well as the exercise of sound judgment.
Prepare payroll files for both weekly and bi-weekly pay periods including calculation of retroactive pay, miscellaneous deductions, car and auto allowances and reimbursement for unused vacation.
Run reports using Cognos Impromptu Client to review employee data in Ultipro to ensure data integrity. Make changes to data in Ultipro as needed (job table, salary ranges, etc.)

Confidential

Office Manager/Project Coordinator

Responsibilities:

Collaborate with President and Vice-President to standardize the business development proposal process for greater efficiency. Individualize proposals for each client to achieve greater customer intimacy.
Assure ongoing, real-time information and proper work flow via project/proposal database administration.
Manage cash flow - track accounts receivable, establish and execute payment resolution plans. Manage purchase orders and process invoices. Manage office vendors and purchasing.
Monitor changes and updates with human resources issues; appropriately and confidentially communicate information, actions and timelines to the staff.
Manage documentation for the full life cycle of projects.