Service Delivery Executive Resume
San Jose, CA
SUMMARY:
- Outstanding Leadership & Management Talent - Expert In Managing High Profile, Agile Delivery Teams
- Experienced as Trouble-Shooter and Problem Solver able to multi-task in many areas
- Web Portal & Mobile Web Development Highly Secure Financial Transaction Platforms
- E-Commerce/Social Media Apps & Sites Project/Program Management
- Process & Performance Improvement Hardware & Software Development & Integration
- Vendor Relationship Management MDM & Data Warehouse Management
- Career is distinguished by success in managing internal and customer relationships, mentoring project teams across multiple industries and environments. Deep understanding of technology needs and business requirements with the ability to communicate and transform into technical deliverables. Excellent track record in delivering projects on time, defect free, and within budget - consistently achieve positive customer, peer and management reviews. Keen business sense with strong operational and process capabilities.
Project Management: Project Management Office implementation and management, Scrum Master, PMP, MS Project, Jira Agile, SDLC process, design and implementation expertise in a range of technologies and software development methodologies (Agile Scrum, XP, RUP, Waterfall), Professional Services activities including pre-sales, requirements gathering, and implementation
Management skills: Customer acquisition and retention, Website and E-Commerce development and integration, employee mentoring and recognition, vendor management and selection, RFI and RFP development, delivery and analysis.
PROFESSIONAL EXPERIENCE:San Jose, CA
Service Delivery Executive
Confidential
Responsibilities:
- Completed a project pilot for a maps/data collection project team Confidential a major tech giant with 400+ resources and a $40M budget
Burlingame, CA
VP of Platform Delivery
Confidential
Responsibilities:
- Manage PMO, Software Development, QA and teams who define, design and develop and deliver MDM/data centric financial management sites and technologies for Visa and its merchant bank clients. Technologies used: Java, AJAX, XML, XSLT, CSS, JavaScript, SQL, .NET, Sharepoint
- Led the initiative to migrate traditional waterfall based development projects to Agile SCRUM and KANBAN and implemented a complete Confluence/Jira based project management toolset.
Palo Alto, CA
Sr Program Manager/Consultant
Confidential
Responsibilities:
- Sr. Program Manager for the IT Future State PMO team working with the 5 CIOs and the Chief Architect to define the future state of the HP Enterprise and deliver POC’s and final architecture direction.
Newark, CA
Sr. Director, Enterprise Software Development
Confidential
Responsibilities:
- Provide senior leadership to the core platform, merchant/business and corporate apps development teams. Manage the development and implementation of process initiatives that improves the speed and quality of development deliverables.
- • Led the initiative to migrate traditional waterfall based development projects to Agile, manage the Scrum of Scrums, and implemented a complete Confluence/Jira based project management toolset.
San Francisco, CA
VP of Engineering, web & mobile development
Confidential
Responsibilities:
- Manage creative and development teams in delivering world class web 2.0, mobile and Social Media, SEO and PPC solutions.
- Strategic consulting in developing project processes and methodologies. Technologies used: HTML5, Java, Ruby on Rails, C#, PHP, CMS (Drupal, Sitecore, WordPress, AEM, OpenCMS), XML, XSLT, CSS, JavaScript, Flash, SQL, Oracle, Windows
- • Develop, deliver and maintain web 2.0 web sites and social media apps for companies including Confidential.edu, Confidential, Confidential ( Confidential .).
San Francisco, CA
Sr. Director, Program Management Office
Confidential
Responsibilities:
- Managed multiple Account Management Team implementations of micro-marketing engines that drive customers to complete considered purchases. Technologies used: Java, XML, XSLT, CSS, JavaScript, Flash, SQL, Oracle, Windows
Dublin, CA
Principal/Consultant
Confidential
Responsibilities:
- Consulting start-ups and small businesses with projects including business development, PMO and project management processes of software development for Web 2.0 projects and automotive based customization and audio/video shops.
- Contract assignments included PM roles Confidential Confidential Mobile and Confidential
Walnut Creek, CA
Senior Development Manager
Confidential
Responsibilities:
- Managed project teams consisting of 5 Project Managers, 30 Java/Perl Developers and 2 Oracle DBAs.
- Trained and Mentored Project Managers, Business Analysts and Quality that delivered web portals to our international base of operating companies in multiple languages.
- Technologies used: Java, Perl, ASP/JSP, XML, WML, WAP, SMS, Oracle 8.1, Unix, Windows 2000 & NT, Epicentric Foundation Server, SAP
San Mateo, CA
Director
Confidential
Responsibilities:
- Managed email marketing and data management project delivery teams. Technologies used: Java, Perl, SQL, PL/SQL, Oracle 8.1, ASP/JSP, UNIX, Linux, Windows 2000 & NT, SAP
- Successfully developed and implemented processes and methodologies that resulted in a 20% average growth per month of messaging delivery, averaging over 100M unique messages, without significant increases in operating expense
- Managed 24/7/365 operations with 99.999% uptime (over 100 servers and db of over 5TB) of systems and processes
- Implemented and Managed Client Impact Team that was a company wide effort that communicated and resolved customer impacting issues and was used as a model for training of new employees
Oakland, CA
Senior Project Manager
Confidential
Responsibilities:
- Managed Professional Services team that delivered automated e-commerce sales solutions for customer projects across multiple platforms. Technologies used: Java, HTML, SQL, PL/SQL, Oracle 8.0, Windows NT
- • Preformed Pre-Sales Engineering functions that included RFP and RFI development and analysis
Newark, CA
Site Integration Manager
Confidential
Responsibilities:
- Managed Field Services and Engineering teams that installed and integrated baggage screening equipment into airports and baggage handling systems worldwide. Technologies used: UNIX, C & C++ industrial control PLC (Allen-Bradley, Siemens) logic, AutoCAD 14
- • Managed Vendor relationships including contract and SLA negotiations that ensured on time software and hardware deliveries
San Francisco, CA
Senior Project Manager
Confidential
Responsibilities:
- Served as focal point for new aircraft and new product introduction projects for both marketing and engineering divisions. Prepared and managed capital acquisition requests for projects up to $200M.
- Manage project plans and schedules to ensure all delivery dates were met both internally and by vendors. Other positions held Confidential Confidential included: Sr. PM - Project Management Office, Maintenance Controller, Maintenance Planner, and Maintenance Foreman
- Project Management Office Implementation Championed and implemented a PMO within the 9 divisions of engineering Confidential UAL. Managed definition and a vendor selection process that helped implement the PMO
