SUMMARY:

• Over 7 years of total work experience in business analysis, project management and vendor management. Strong understanding in GAP analysis (AS - IS and TO-BE) business requirement gathering, creating wireframes and business process flows.
• Exceptional documenting skills for writing functional requirements as well as process flow diagrams and use case diagrams.
• Excellent analysis of businesses through SWOT and gap analysis, process modeling and project delivery planning. Successfully managing, tracking and executing multiple projects helping businesses in saving revenue and increasing productivity.
• Actively participate in writing SOW’s, forming project teams, resource allocation and presentations to the stakeholders.
• Demonstrate skills in team building and customer relationship management.

TECHNICAL SKILLS:

Domain Skill: Social Media, E-Commerce, Mobile Banking, Mobile Apps and Devices, Healthcare

Defect Management Life Cycle: UFzilla, Bugzilla, PCP Lotus Notes, Mzilla, JIRA, Clear Quest, SAP, HP QC

Cloud Based requirement engineering tools: JIRA

Methodologies: Software Development Life Cycle (SDLC), Waterfall Model, Agile and Scrum

Project Management: MS Project, SG Project Pro, JIRA, Smartsheet

User Experience and Prototyping: MS Visio, Omnigrafle

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Scrum Master

• Spearheaded the implementation of corporate SharePoint intranet. Facilitated and defined end-to-end project planning, defining the scope and timeline for successful implementation.
• Develop and maintain Project Charter, Project Plan, Requirement Documents, Project Budgets.
• Managed multiple simple to medium projects ranging from $50K to $200K in digital applications.
• Successfully migrated from Waterfall to scrum in 4 months.
• Facilitate scrum activities starting with grooming, sprint planning, retrospectives and daily stand ups. Manage backlog, prioritize and defect tracking for on-time delivery.
• Implemented Identity/Login and access management and Online Bill Pay using Salesforce Community on the web and Cognito AWS for mobile app.
• Track and communicate team velocity and sprint progress through JIRA.
• Develop internal solution system integration with salesforce CRM.
• Responsible for assisting different business users and QA team to create test cases and test plans.
• Lead end-to-end mobile and web solutions, including requirements, UX, Architecture and development.
• Clearly communicate with the different stakeholders to ensure that the deliverables are met. Identify and mitigate risks by keeping the environment of trust, collaboration and openness.
• Ensure project completion on time and on budget.

Environment: UML, JIRA, MS Project, Omnigrafle 6.0, MS Visio, SG Project Pro, Agile & Scrum

Confidential

Business Analyst

• Analyze MRD (Market Requirement Document) / BRD (Business Requirement Document) received from client and translating them into user stories to present to the internal stake holders and marketing team.
• Co-authored Product requirement documents (PRD) and CR (Change request) for client evaluation and sign off.
• Adhere to standard specification format like Use Cases, technical/functional specifications, functional test cases, user stories, UX & wireframes.
• In corporate agile methodology and SCRUM techniques to manage requirements and improve the evolving mobile wallet web application.
• Conducted daily scrum meetings and was responsible for sprint goals/deliverables.
• Web Service API design in Obopay Standard API format to integrate with the external parties, which helped company save on Development time and cost.
• Creation of Business Process specifications, application designing using RUP, database schema design and implementation methodology

Environment: Oracle 10g, Microsoft Office suite, Windows, UML Jira 6.2.5, HTML, J2ME, Prestashop, Agile & Scrum

Confidential

Business Analyst

• Successfully managed to reduce the error rate, in turn increasing the customer satisfaction rate for Nokia mobile phones in India and Asia-pacific regions.
• Create new methodologies in requirement gathering processes that enabled the company to cut down the total requirement gathering process by 25%.
• Develop a thorough and repeatable software requirements methodology utilizing the Rational Unified Process (RUP) and Unified Modeling language (UML)
• Perform a Change Management Role when the new requirements were proposed performing impact analysis using HP QC and SAP tool.
• Interact with QA team for Unit/Integration/System testing.
• Managed and track project status with risk monitoring and mitigation plans.

Environment: UML, UAT, Bugzilla, SAP Error Management, HP QC, MS Project, PCP Lotus Notes, Agile & Scrum

Confidential

Business Analyst

• Facilitated requirements gathering sessions with Business users, performed data analysis and identified gaps and risks through effective documentation.
• Understanding and documenting the business rules and translating them to technical requirements.
• Effectively communicating through JAD session with internal teams and external clients about the graphical user Interface, project milestone and deliverables.
• Designed mock-up User Interfaces, wireframes to communicate visual data flow to the end users using MS Visio.
• Responsible for producing process flow diagrams for TO-BE process flows and AS-IS process flow.