SUMMARY:

• Led large, complex programs and global/national strategic initiatives, data center moves, high risk, high visibility technical changes across functional business and technology areas
• Expert level experience in project/program/portfolio management Confidential Director levels
• A thought leader who has developed and ran PMOs, accomplished in senior level program management for complex, multi - year program budgets over $30M, hundreds of multiple, integrated work tracks
• Managed up to 34 project managers and cross-functional, indirect teams up to 1,000
• Managed budgets and revenues up to $200M
• Voted “Best Coach and Mentor” by my teams
• Both strategic big picture and tactical “get it done” attitude, and technical, too
• Executive presence and communication style, visionary and entrepreneurial
• Performed strategic and business planning and policy creation, framework design and business operational planning and design.
• Extensive process and performance improvement experience
• Heavy development and usage of metrics and analysis for improvement

TECHNICAL SKILLS:

• Experienced in all aspects of technology, Managed Service Providers, MSP, Data Center Operations, Fiber Networks, Wireless, Metropolitan Networks, Global Telecommunications, Software and Application development, full lifecycle release management, Cloud technologies, VMWare, Capacity Management, Data Center Migrations, Network consolidations, ISP / OSP, Confidential UC, Carrier infrastructures, Webex, Skype, satellite, cable, Voice over IP, Video over IP, software development, online services, engineering, SAN, Virtual Disk, Storage, ITIL and ITSM, network architecture, enterprise software telecommunications systems, PBX and integration, IP voice, UNIX, Windows, network infrastructure, data infrastructure, voice systems, call centers, VOIP, disaster recovery, security, databases, server farms, data centers, internet, payment, social media, large dataset analytics, full lifecycle software deployments, mobile, Web Services, SaaS, IaaS, PaaS.
• Extensive proficiency in finance, marketing, sales, operations, supply chain, MS Office 365 & 2016, Excel, SharePoint, Outlook, Skype, OneDrive, Skype Voice, Working knowledge of Azure and AWS cloud services, Word, PowerPoint, MS Project, Planview, SmartSheet, Troux, OpenProj, Gantter, Visio, SharePoint, Clarity/Niku PPM RPM, various CRM, ERP deployments, various productivity tools. Certified Project Management Professional PMP / PMI Certified, Agile/ Iterative/ Scrum experience.

PROFESSIONAL EXPERIENCE:

Service Delivery Executive / Program Manager

Confidential, Centennial, CO

• Led service delivery transition plan development for a $100M, SOW-based four-year Advanced Services program with Catholic Health Initiatives - 20 PMs and hundreds of resources.
• Performed financial forecasting and financial analysis for my program.
• Projects included managed services provider (MSP) transition for network monitoring and management, security management, and network compliance management.
• Developed increased program management rigor including the overall program plan, transition plan, pilot plan.
• Performed executive status updates, slide decks, and in-person collaboration.
• Acted as key client point of contact and escalation point.
• Built the program PMO including methodologies, tools, and artifacts.

Senior Program Manager

Confidential, Greenwood Village, CO

• Performed financial forecasting and financial analysis for my program.
• Led the Data Center Production Migration program to move, migrate or decommission production and member/care delivery affecting servers, appliances, networks, and alliance systems.
• Drove cost savings and avoidance of $16.5M in two programs
• Directed the end-to-end process of requirements definition, development, test and deployment of infrastructure and software that requires coordination across multiple teams.
• Consolidated LAN networks with 5,000 impacted systems, switches and routers from the legacy production networks over to the development LAN, oversaw the complete pre-change planning, change night cutovers, and post-change validation and communication.
• Developed an attack plan and 122 artifacts to drive the transition of KP Capacity Management capability to IBM.
• Demonstrated deep understanding and knowledge of IT methods and project management and applied this in all stages of my projects/programs.
• Developed and presented executive statuses to VPs in stakeholder organizations, with rave reviews hitting the bullseye on content, quality and level of information.
• Migrated Nighttime Radiology, McKesson Medical Radiology, Hawaii Radiologic Associates, Kern Radiology, networks, routers, MPLS circuits, VPN tunnels, internet connectivity circuits, servers, appliances and DMZ to a Tier 3 Data Center with higher availability for this key patient care function.
• Provided program level leadership across BU teams, product teams, development teams, test teams, deployment and operations teams.
• Performed leadership in server and hardware asset management.
• Increased program management rigor for seven complex projects across lines of business and a diverse set people, vendors, organizations, information, processes and technologies.
• Influenced others and built strong partnership with other across KP.
• Developed comprehensive communications plans for groups from systems, business, support, networking, voice, call centers, business relationship management, service delivery management, finance, legal, security.

Senior Project Manager

Confidential, Greenwood Village, CO

• Led a global financial industry EPMO Forum initiative to enhance project management capability increasing capability towards a global PM methodology, working with 30 disparate, cross-functional First Data PMO groups around the globe.
• Leadership role in the Entrepreneurial Project Manager 2013 Strategic Objective. Bravo Award.
• Collaborated with the process owners, project owners, and the teams from Tools and Automation, managed vendor SOW work products and deliverables, infrastructure, network and firewall, systems, and software.
• Developed comprehensive communication strategies and plans to 10,000 users of new business process tools. Internally and externally focused relentless communications resulted in few low-impact issues post go-live.
• Performed financial forecasting and financial analysis for my program.
• Leadership role in the BTO PPM Service Catalog, taking our shared project management service offers to levels even the CEB had not seen before.
• Weekly and quarterly reporting and statuses to executive leadership and sponsor teams.
• Drove new program leadership into the challenged CA Service Desk Manager 12.6 Upgrade and associated projects.
• Drove agile development for the change management custom code development
• Achieved control of inherent requirements scope creep and locked them down.
• Leveraged increased use of issues, risk, and actions management, SharePoint document management, status reporting, and PMO project governance artifacts and processes.
• Leveraged technical skills in this complex, enterprise CMDB program, my projects include IT Hardware Asset Management, ITSM, Configuration Management, Change Management, Problem Management, Incident Management, Software Asset Management, Software Compliance Management and IT Process Automation (IT PAM) projects, CA Service Desk 12.7 Upgrade, CA SiteMinder/EEM/Apache for single sign-on and load balancing.

Management Consulting Delivery Director

Confidential, Denver, CO

• Performed financial forecasting and financial analysis for my company and other companies.
• Wrote, delivered, and managed multiple, simultaneous client Statements of Work SOWs.
• Expanded existing business in client accounts.
• Developed packaged, productized service offerings, services guides, and sales and marketing collateral and go-to-market strategies.
• Successfully implemented Change Management leadership in turnaround situations.
• Executive coach and advisor produced ROI helping CEOs and executives do more, faster and better. One result was a small biz had flat sales growth, and with my help, grew 40% per month with process improvement.
• Worked with clients in 110 countries with extensive international and cultural innovation.
• Performed in senior executive roles for small businesses working on improved operations, project/program/portfolio management, marketing, strategy, sales, and finance.
• Performed operational consolidation and optimization for various clients.
• Designed sales operations systems and CRM deployment for improved sales productivity.
• CFO roles covering accounting and tax oversight, company and departmental budget management, contract and loan reviews, mergers, exit strategies, cash flow improvement, financial operations and technology upgrades.
• Strong experience in external and internal customer relations.
• Successfully negotiated with vendors, suppliers, contractors and executives.
• Managed 5 consultants providing technical, financial and operational management services for small/mid-sized companies, leveraged my large company experience.
• Project management, financial help and reporting. Projects included financial systems upgrades, accounting issues and flows from credit card purchases and payment gateways to vendor/supplier issues and reconciliation.
• Developed of shared services project/program management packaged offerings.
• Built and integrated software applications, websites and blogs.
• Setup and managed SharePoint sites for document repository and project management usage.

Management Consultant Partner

Confidential, Denver, CO

• Managed governance initiatives for client customers in IT, training, and PMO Development.
• Performed training to clients on project management, finance, marketing, strategy, operations.
• Provided interim CIO, COO and CFO services to small companies.
• Created financial models, budgets, cash flow scenarios for companies and projects.
• Performed contract and vendor negotiation and management, technology selection.
• Developed and executed productized service offerings, sales and marketing collateral and go-to-market strategies.

Sr. Program Manager

Confidential, Centennial, CO

• Manage highly complex new technical service engineering programs to meet broad service/product objectives in video and on-demand programming
• Technical program management of new IP video, web services, viewer tracking technologies.
• Used Waterfall and Agile development processes, and Scrum Master skills.
• Successfully launched a new show (boxing) on the web with an agile user experience process, design and implementation of a record number of transactions per second - people buying tickets to the boxing match on the web site and linked IVR system.
• Interfaced and managed resources and projects from 15 departments and several with our partner, cross-organizational management success.
• Proved collaboration with product owners and translation of product requirements into technical requirements leveraging business analyst skills.
• Performed in a role using full software development lifecycle, including functional and technical specifications, implementation, QA processes, deployment and maintenance.
• Leveraged excellent verbal and written communication skills.
• Liaison with business organizations to ensure the business was represented Confidential the SVP and CFO level.
• Leveraged excellent organizational and time management skills.
• Keen attention to detail and high level of commitment.
• Reported directly to the CFO.
• Engaged in continuous improvement of the Enterprise EPMO, on the Steering Committee.
• Oversaw the QA/Test functions, tools and schedules.
• Managed the project budgets.

Sr. Project Manager

Confidential, Centennial, CO

• 6 Business Units, $5M budgets, offshore developers, vendor management, EPMO.
• Managed a high profile, online API and Web Services full lifecycle development project. The application used enterprise-wide and by 34,000 end user clients over a private IP network. Technologies included XML, LDAP, SAL, SOA
• Successfully used Niku/Clarity to manage resources, scheduling, using Galileo’s PMI-based, SOX - compliant, PDLC methodology and tools.
• Oversaw the QA/Test functions, tools and schedules.
• Managed project staffing and resourcing, off-shore and internal.
• Developed Statements of Work, managed the purchase order, vendor invoice payment tracking and managed Indian offshore developers.

Business Advisor

Confidential, Dallas, TX

• HandStar, Inc. - CFO and member, board of directors. As one of five business advisors, advised this health care IT software development company on new web-based and hand-held product strategies, product and services development, and marketing strategies for the practitioner and provider target markets.
• Grooming Palace - In a business advisor/CFO role, wrote the business plan, marketing plan, startup and operating budget for this dog grooming startup business.

Executive Program Director & PMO Director

Confidential, Dallas, TX

• Managed 50 FTEs and contractors. Managed a $16M P&L. Performed budget forecasting with the CFO and CEO.
• Led the building and sustained management of the corporate Enterprise Project Management Office (PMO) creating and deploying methodologies and tools, performed capacity planning, governance and portfolio management. Used change management and leadership skills for a successful EPMO operation and portfolio management.
• As Project Executive Sponsor, achieved the top performing projects out of all Spectrum clients.
• Attracted and retained 50 high performers, including program managers. Mentored, coached, inspired developed them.
• Heavy reporting, SaaS solution, analytics and data-driven decision making for my division and for clients.
• Built program PMOs for multi-year, multi-million dollar, multi-location software design and implementation projects. Customers included major public school districts: Dallas ISD, Ft. Worth ISD, San Diego City Schools and Oklahoma City Schools.
• Delivered business process analysis and reengineering services, change management leadership, standard project management methodologies (CMM, PMI, Confidential &T), services operations management, alpha and beta testing, user acceptance testing in district-wide rollouts.
• Enhance the business process to push services involvement earlier in the sales process.
• Oversaw legal issues with highly regulated school districts.
• Successfully managed software implementations consisting of highly political internal and external clients.
• Performed strategic and hands-on program management.
• Managed customer billing.
• Risk assessment and management, project startup, managed $9.28M in project management and departmental budgets, comprehensive project forecasts, P&L updates with the CFO, project customer and internal status reporting.
• Performed sales, closed contracts, services offer development and marketing, recruiting, hiring and terminating contractors and employees.

Sr. Program Manager

Confidential, Dallas TX

• Hands-on leader of the largest, most complex, high visibility, highest risk and political client projects in the region. Collaborated across multiple company departments, successfully bringing projects in on time, within budget and scope with high client satisfaction ratings.
• Project managed the St. Joseph hospital rolling data center move. Included managing virtual and physical blade racks/servers, power, cabling, tape robots and backup systems, telecom/PBX, application migrations, IP addressing, LAN and WAN networking, transportation, business, finance, and security.
• Project managed the data center and DR site move for a marketing firm.
• Led the design and implementation of the storage and networking parts of large hot-standby DR sites for banks.
• Led development of full life-cycle projects including planning, design and project deliverables leveraging resources from STK and partners for a $3M complex, hierarchical storage software and hardware implementation.
• SAN, Virtual Disk, NAS, Hierarchical Storage Networks, Tape Libraries.
• Single-handedly leveraged client executive relationships resulting in meeting high visibility deliverables dates.
• Used skills to limit scope creep and managing within the legal limits of contracts.
• Led initial service offerings and methodology for the new Broadcast Industry solutions.

VP Professional Services and Project Management

Confidential, Dallas

• Built and directed the consulting services and project management function. Led clients and internal consultants, developed and implemented standard CRM tools, methodologies and practices in operations / practice management.
• Managed a $4M budget, recruited, hired and managed 29 resources.
• Managed field service delivery operations.
• Developed client services offerings, standard methodologies and tools for the sales, product management, customer service, design, activation, network operations center and project management functions.
• Analyzed the production workflow and order fulfillment process. Led changes resulted in improved workflow throughput and production output by 50%, increasing revenue capture accordingly.
• Hands-on and strategic consulting services and project management leadership: Initiated and managed a quality control team using Siebel CRM and Clarify ERP for the service production process, leveraged personal expertise in business process analysis.

Senior Program Director Professional Services

Confidential, Dallas, TX

• Sr. Manager Professional Services Marketing role - 3 years’ development, and $400M national revenue in first year of operation. $1.2B globally the next year.
• Led the development, product, pricing, positioning & placement of over 100 service offerings. Built relationships across organizations to market them successfully.
• As Practice leader, grew a client-facing technology consulting business from $30M to $150M in two years. Significant RFP/RFI and SOW negotiation work.
• Led the planning and implementation of a $150M professional services project, hiring and deploying 1,000 people in 30 days to nine regions.
• Led the team that developed the 1996 National Practice Operational Plan for new organization and then led the execution, deployment and change management of the 1,200-person business.
• Team included subject matter and solution experts, solution design, solution architecture, analytics, technology, infrastructure engineers and solution consultants.
• Managed the P&L, minimizing “free-sale” work to focus on revenue generation.
• Established, managed and evolved departmental objectives and measures-of-success.
• Translated PS objectives and measures into Team Member personal-professional goals and performance standards.
• Recruited hired, trained, and managed a team of 34 directs and 300+ indirect resources.
• Established a resource management process that effectively captured and prioritized client-facing work demands and internal projects. Oversaw, managed, and prioritized the schedules of consulting team members.
• Collaborated with Sales, Marketing, Client Engagement, Analytics, and Technology departments to ensure, document, and communicate customer success.
• Worked across company and client stakeholders to ensure achievement of business goals and objectives.
• Turned around a high turnover, dysfunctional professional services team from 25% turnover achieving 0% turnover in just three weeks.