SUMMARY:

• Client Relations: Emphasis on Client Consultation, stressing Value and Urgency. Skilled at managing upward and forming strategic alliances.
• Focused leadership tailored to driving clients, business partners, and technical teams towards critical business goals.
• Expert in defining client needs and delivering multiple options to achieve targeted results.
• Program Management: Decisive leader seasoned at spearheading initiatives increasing revenue, productivity, quality, and compliance. Expertise in Agile Project & Release Management, scoping, scheduling, and marshalling resources to achieve aggressive timelines.
• Builds a culture of accountability—No late deliverables. Budgets & Financials ranging to $17 Million. Adept in turnaround situations.
• Solutions Architect: Recognized for Innovative and Creative solutions melding a keen business sense with technical potential. Represents clients from Functional and Technical aspects. Especially effective in strengthening Operational controls.
• Implemented Multiple Full Life Cycle SFDC Sales Cloud projects with 4 different Clients within SaaS Software, Distribution, and Manufacturing environments. 15 years within CRM overall, representing either Business or IT interests.
• 17 years of Project Management Leadership with Agile, Waterfall, and Hybrid Methodologies. Recognized with multiple performance awards for project effectiveness, employee retention and employee leadership survey results. Local and Off - Shore models.
• Pioneered Data Warehousing / Integration / BI practices to enhance Underwriting, Marketing, CRM, and Claims Management. Designed Business Intelligence / Data Management applications —reduced operational expenses by $9M annually.
• Enabled Business Integration via Master Data Management (MDM) Governance; streamlining data sharing over multiple system architectures, platforms and applications.
• Organized & Established Software Development organizations from inception—Area Management Planning, Staff Selection & Leveling, Team Organization, Performance Management, Mentoring, Salary Administration.
• Achieved Capability Maturity Model Integration (CMMI) Level 3 Certification of for repeatable Software Development Lifecycle (SDLC) processes and Quality Assurance.
• Created “First-of-its-kind” comparative rating technology. Elasticity pricing “What-If” business intelligence tool generated higher profit margins. Comparative rating data model architectural efficiencies replaced all legacy processes and generated $12M in annual sales increases.
• Initiated custom Avaya Enterprise DataMart (IVR) Services / Performance metrics

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall, Agile / Waterfall Hybrids, CMMi, SDLC, PMI, PMP (Certified), ITIL, Stage Gate, DevOps

Platforms: Saas / Cloud Services, Windows (Win 10), UNIX, Linux, Red Hat, MVS/ESA, AS400, Mainframes, Android

Software/Tools: Visual Basic, .NET, C++, PL/SQL, SQL, Java, JavaScript, Perl, PHP, Python, Hive, Pig, Sqoop, Spark, Tez, Kafka, NO SQL, HBASE, UDB, Storm, GreenPlum, HDFS, MapReduce, Hortonworks, APEX, Force.com, VisualForce

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Houston, Texas

Responsibilities:

• Drove Requirements sessions and Gap Analysis to determine overall project definition and Scope.
• Managed targeted ES Migration of Metadata, Data, and Functional Capabilities through SIT, UAT and Production signoffs.
• Designed new functionality and enhancements for new DXC organization: (Alliance & Channel Partners, Competitors, Sales Territory Assignment, Sales Stages, Financing.
• Migrated Opportunities, Contacts, Leads, Account Plans, Campaigns, Activities, Chatter groups; Support Cases; Product Lines; Approvals; Apttus CPQ (Configure Price Quote) attributes & calculations; Reports & Dashboards.
• Facilitated Change Management, and Sprint Planning, synchronizing SIT / Production environments with current production via Advanced Administrator Change Requests.
• Authored CRs rebranding objects, job aids and linkages.
• Enforced aggressive defect tracking processes via ALM and custom pivot reporting, highlighting problem areas and speeding defect resolution.

Project Manager

Confidential, Milwaukee, Wisconsin

Responsibilities:

• Lead SFDC Enhancements and Integration of multiple ERPs, Unifying the sales organization globally within the Sales Cloud.
• Managed project funding and proposals for 16 work streams.
• Recommended Requirement Priorities and Agile Roll Out Strategy focusing on Business Value.
• Integrated & Migrated 13 ERPs into SFDC using IBM WebSphere Cast Iron.
• Designed enhancements for Account and Opportunity management using Apex, Visual Force, Canvas, and Mashups.
• Facilitated Release & Change Management, Sprint Planning, and Compliance metrics
• Rolled out real-time Business Intelligence to account sellers.
• Created dynamic PLM (Product Line Management) and Price Lists from external ERPs.
• Implemented Campaign management enhancements.
• Promoted Data Management, Data Quality, and Governance.
• Enhanced estimating model and delivery

Program Manager

Confidential, Madison, Wisconsin

Responsibilities:

• Managed 3 Enterprise Architects and matrixed development teams in promoting Hadoop Platform Governance, Data Quality, and Proof of Concepts (POCs).
• Developed Technology Capabilities Road Map and Integrated Infrastructure tools (Python, SAS, Tableau, Hbase, Hive, Pig) supporting Data Science efforts.
• Defined Data Lake Ingestion and Delivery Dev/Ops processes.
• Created Business Partner Solution Delivery for Life Company Predictive Model Results, Data Refreshes, Change to Production, and Change Management processes
• Implemented Protegrity Security Software for sensitive Data Encryption and Tokenization within Hadoop, as well as the Enterprise Business Intelligence / Data Warehouse.
• Staged product demonstrations showcasing maturing technologies to business clients.
• Facilitated Infrastructure Disaster Recovery Planning.
• Built Staging environments for Development and QA processing.

Program Manager

Confidential, The Woodlands, Texas

Responsibilities:

• Lead design and development of Sales Churn Dashboard and BI Analytics (SalesForce.com, Qlikview, WebMethods), focusing sales efforts for growth.
• Integration between Salesforce Opportunities and SAP Sales Orders. Designed enhancements for Account and Opportunity management using Apex, Visual Force, Canvas, and Mashups.
• Designed Salesforce workflows, users, profiles, security, roles, reports, picklists, and training.
• Managed rollout of Apptus CPQ configuration rules, attributes and calculations.
• Created SalesForce.com reporting process integrated with Acquisition’s Chempax ERP.
• Defined Sales End Markets Re-Alignment Master Project Plan encompassing SAP MDM, Data Integration, SaleForce.com Integration, Price Supports, Product Line Management, SAP BW, and Qlikview reporting functions.
• Leveraged End Markets Dev/Ops planning processes to efficiently scope Merger & Acquisition activities, as well as Inside Sales Re-alignment.
• Integrated M&A historical analytics into Sales Views via Force.com, Data Loader, BW & Qlikview.
• Funding Proposals, Change and Release Management, and Compliance reports.
• Re-Designed E-Commerce Website to handle M&A integrations and present a unified company branded web site.

PMO Program Manager

Confidential, Houston, Texas

Responsibilities:

• Changed area paradigm for developer performance—Committed Target dates must be achieved.
• Developed Change Management and Dev/Ops processes to improve communications, reduce rework, and improve IT quality perception.
• Created pivot table metric reports for ALM (formerly Quality Center) captured data to quickly identify early risk candidates and take preventative actions.
• Worked directly with local and offshore teams to increase project capacity.
• Negotiated scope changes into phased approach and bi-weekly release schedules.
• Enforced Functional spec and UAT sign-offs
• Vendor Relationship Management, negotiation, and compliance.

IT Manager / Project Manager

Confidential, Houston, Texas

Responsibilities:

• Directed Business Intelligence Software Solutions & Infrastructure for Fortune 150 company. Employed, MS SSIS, SSRS, SQL Server, Informatica, Cognos, Business Objects, and Remedy to exceed business expectations. Initiated aggressive 90-day Campaign to Stabilize and Standardize a challenging growth environment, capable of integrating multiple acquisitions each quarter.
• Defined Business Intelligence Roadmap and Strategy.
• Fast Track Turnaround to integrate SAP with Global Legacy ERP systems.
• Reduced SAP licensing costs by $3M.
• Chaired executive Level Steering Committee for Business Intelligence.
• Developed Executive Level Dashboards and Analytics with MS BI tools.
• Instilled Customer Centric Paradigm in support staff.
• Implemented DevOps Controls within IT, Decreasing Cycle Times / Improving Quality
• Established Area / Project Management principles over a chaotic development environment.
• Standardized all functional, technical, and project documentation
• Implemented estimating models
• Created Change / Release Management program to reduce defects, lower testing costs, and manage client expectations.
• Metrics via Remedy marketed improved team perception, effectiveness, and utilization.

Sr. Project Manager

Confidential, Houston, Texas

Responsibilities:

• Implemented SFDC Projects and Processes for both Sales and Customer Relationships including Apex and Visualforce mashups.
• Implemented Service Cloud for incident and customer management.
• Built SFDC service metric reports.
• Established Business Intelligence framework for metrics--Slashed billing cycles by 45 days.
• Re-engineered E-Commerce provisioning software architecture—Reduced deployment costs by $12,000 per contract.
• Created Change / Release Management program to reduce defects, lower testing costs, and manage client expectations—Secured $1.5 Million in additional license revenue.

Senior IT Manager

Confidential, Northbrook, Illinois

Responsibilities:

• Advised corporate on selection / deployment of OpenText Teamsite content management E-Commerce Support—secured $20M in cost savings.
• Lead RFP that lead to the selection of Siebel CRM.
• Initiated custom Avaya Enterprise Datamart (IVR) services / performance metrics
• Designed / Implemented robust Disaster Recovery & Business Continuity Strategy.
• Created executive-level balanced scorecard / performance dashboard via SAP BI.

IT Manager

Confidential

Responsibilities:

• Created “first-of-its-kind” comparative rating technology. Elasticity pricing “What-If” Business Intelligence tool generated higher profit margins for Life products and Property and Casualty.
• Streamlined development and release processes—Increased speed to market by 3 months. Enabled business adaptability due to capacity to access information without data conversions regardless of platform; recognized for innovation by The Wall Street Journal.
• Formulated rating solution that Improved underwriting effectiveness --Prompted $9M sales increase.
• Re-designed Rating Engine to access customer facing E-commerce websites for real time quoting.

Enterprise Architect

Confidential

Responsibilities:

• Pioneered data warehousing concepts enhancing underwriting, marketing, CRM, and claims management processes and reporting.
• Designed Business Intelligence applications—reduced auditing & fraud-related expenses by $3M.
• Crafted Metadata Management system that slashed development costs and cycle times by 75%.
• Advanced Audit and Compliance capabilities to respond to governmental regulatory agencies.

Applications Developer

Confidential

Responsibilities:

• Developed CRM systems and interfaces enhancing capabilities for Sales, Marketing, Pricing, Accounting, and Customer Service.
• Incorporated Marketing Campaigns for targeted growth and customer retention via Database Marketing.
• Integrated solutions enabling Agencies to manage and upsell customers with value added risk management products.