SUMMARY:

• A highly motivated person with extensive delivery management experience in Onsite/Offshore model in large scale System Integration projects, service management experience leading large scale ASM projects and delivering as per SLA/KPIs, experienced in Outcome based delivery models with KPI driven billing models.
• Experienced in handling FP projects following Water Fall/Spiral/V - Model and delivering projects with minimal Cost/Schedule overrun. Managing Finance (Forecasts, Bottoms Up, revenue recognitions, Invoicing)
• Hands on experience on Scrum/Agile project execution.
• Experience in Release management including implementation planning. Experience in implementing various best practices to improve Code Quality by introducing build automation, Peer Review, Lead Review and Other Industry standard best Practices/checklist.
• Broader experience in assisting team on technical challenges, blockers and high severity issues on during application development and support.
• RAID (Risk, Assumption, Issues and Dependencies) management and ensuring the right person engaged to address with in the threshold time.
• Monitor and control the project plan and daily reporting the project health highlighting key RAID Items and setting up meetings/action items
• Overall a software professional with 17 years’ experience in end to end Solution implementation across several business domains and multiple technology landscape, seeking suitable Delivery role heading large scale transformation engagements.

TECHNICAL SKILLS:

• WaterFall/V-Model/Agile/Scrum
• JIRA/ Rally/ Version One/ MS Project, Visio
• Estimation & Risk Management
• Project Management Reporting Tools
• People Management
• Customer Facing
• Resource Onboarding/ Off boarding/ Compliance
• .Net C#
• Java
• Oracle Pl/SQL, SQL Server
• PEGA PRPC 6.2, 7.1.7

EXPERIENCE:

Confidential, Jersey City, NJ

Program Manager

Roles & Responsibilities:

• Managing direct team of 30 people including PMs, Architects, BAs & QAs. Managing Business expectations, customer priorities towards meeting the InView Program KPIs.
• Managing Scope, Key milestones & Deliverables. Meeting the KPAs in terms of Quality and Performance benchmarks.
• Risk & Issue Management, Release Planning & Execution.
• Weekly Review meetings & publishing metrics to the client senior management.
• Coordinating teams across multiple Geographies North America, Latin America, APAC and EMEA.

Technologies Worked: Java, Oracle, Jason, SOA & Web Services.

Confidential, New York

Technical Project Manager

Responsibilities:

• Managing Scrum of Scrums between multiple scrum teams (Dev, Service, RDR, and DocShare) and aligning the priorities towards the Simplify Program Plan.
• PEGA Compliance score > 95%
• Performance target to meet the response of 5 Seconds.
• Meeting Business User experience expectations and building PEGA UX.

Confidential

Technical Project Manager

Technologies Worked: Java, Oracle, PEGA PRPC 7.1.7, CPM, Java, SQL Server and Rally

Role & Responsibilities:

• Carried out daily standup meetings, reviews & retrospectives, sprint & release planning, demos & other Scrum related meeting for Four Teams (2 US and 2 UK Teams).
• Managed teams doing a combination of Kanban with daily scrum for development and delivery of PEGA PRPC 7.1.7 BPM case management solutions, Interface / Integration with Web services, Oracle/DB2 & MQ Series.
• Used Rally tool for managing scrum/Kanban, artifacts, team performance & velocity.
• Scrum metrics reporting Iteration status, Release status, Team Burn up/down charts, cumulative bur downs etc.
• Financial overview
• RAID maintenance
• Test data setup and coordination
• Engagement creation/liaison with teams etc.

Technologies Worked: Java, Oracle, PEGA PRPC 7.1.7, CPM, Java, SQL Server and Rally

Confidential

Technical Project Manager

Role & Responsibilities:

• Managed/Implemented BPM Engagements in Capital Marketing domain for Societe Generali using PEGA PRPC 6.2, CPM, and FCM.
• Lead a team of highly motivated scrum team and deliver various projects e.g. Limit Increase/Decrease, Trade break Management, Customer Onboarding
• Managed team extensively in TDD (Test driven development), test case automation.
• Setting up the agile practice & managed production support team working in agile mode using JIRA.
• Capacity Planning, Sprint Planning, setting up Releases, Iterations, Splitting spillover tasks, maintain team velocity, driving team spirit.
• Managed separate teams in Implementation and Operation.

Technologies Worked: PEGA PRPC 6.2, Java, Oracle apps OM, .Net, SQL Server

Confidential, San Jose, CA

Project Manager

Role & Responsibilities:

• Managed/Implemented BPM Engagements (1. IT Enablement Platform 2. Global service supply chain) in Cisco which enabled Cisco increases resolution speed by 70%.
• Successfully managed 6 member Program management team and later getting the QA contract and growing the team to 54 members over a span of 2 years.
• Worked at client location (US) for developing the onshore - offshore model for new Lines of Business in QA and program management.
• Successfully played in the capacity of individual contributor as a Program manager SME for multiple tracks in CCW (Cisco Commerce Workbench) program, managed multiple vendor PMs / Project Plans, risk management, release management, meeting all the entry & exit criteria, publishing program delivery dashboard for each of the SDLC phases.
• Played a key role in account mining and developing the Oracle apps OM QA account,
• Providing good offshore leverage and customer satisfaction in service delivery, leading to high Customer Satisfaction score; the account grew from 7 members to a 60 member’s team in a span of 1.5 Years.
• Worked extensively in defining TDD (Test driven development), test case automation.

Environment: PEGA PRPC 6.2, Java, Oracle apps OM, .Net, SQL Server

Confidential, Dallas, TX

Associate Manager

Role & Responsibilities:

• Played Role of Offshore Delivery Manager; managed a team of 45 FTEs. (Client: EFH (formerly TXU, USA). Responsible for Meeting the AO SLAs for 25 Applications and ensuring uptime > 99%.
• Travelled Onsite client location Dallas as Transition Manager and mobilizing Apps in various Waves to offshore.
• Responsible for KT & Technology mobilization for Application setup at offshore. Pioneered 24X7 support model and Application Health check/ setup automatic notification during failure.
• Engaged with Client Business team and managed to get new opportunities by proposing right solution being an SME in Utility Retail. Managed new Application Development projects for Quarterly Releases cut over to SRT & Go Live.

Environment: C#, .Net, Java Servlet, JSP, SQL Server, Oracle

Confidential

Sr. Developer

Role & Responsibilities:

• Started as a senior .Net developer for a knowledge management client (Kanisha Inc, USA)
• Designed & developed multitier .net applications using Web service, WSE 2.0, SQL server DTS.
• Working in the same account for more than 1 year thru 2 releases.

Environment: C#, .Net, Oracle, SQL Server

Confidential

Developer

Role & Responsibilities:

• Worked on Several projects for Parent company Escorts Limited in e-Commerce, B2B / B2C Portal. Worked on migration project from ASP to ASP.net. Redesigned/developed using MVC model.
• Worked on ICAI (Institute of Chartered Account Of India) Examination & Results processing system which was in COBOL and converted into Oracle Forms/Reports.

Environment: C#, .Net, SQL Server, ASP, VB, COBOL, and Oracle Forms & Reports.

Confidential

Quality Analyst

Role & Responsibilities:

• Worked in Quality department and written macros in C Language which used to parse the e-Books (coded in HTM/SGML).
• Reporting the errors to the production department and once fixed re-assessing quality standards making sure those were met before signing off.

Environment: C, C++, SGML, HTML