Process Manager Resume Chicago, IL - Hire IT People

SUMMARY:

Process - driven technology leader and creative problem solver with acute insight for software product development and improvement applications.
Deep project experience spanning software lifecycle, including customer and factory interfaces, and software processes.
Collaborator, comfortable working with different teams spread across multiple geographies.
Adept at making decisions by focusing on specific action plans and taking time to listen and observe.
Self-motivated, tenacious, and lead by example. Areas of expertise: Change Management | Matrix Organizations | Virtual Project Teams | Waterfall Software Design Lifecycle (SDLC) | Agile Scrum Software Development.

TECHNICAL SKILLS:

Current Certifications: Project Management Professional (PMP), Six Sigma Black Belt, Pursing Information Technology Infrastructure Library (ITIL)

Process Improvement: Digital Six Sigma (DSS) - DMAIC (Define, Measure, Analyze, Improve, Control), Design for Six Sigma (DFSS) - DMADV (Define, Measure, Analyze, Design, Verify)

Project Management: Microsoft Project

General Productivity: Microsoft Office Suite (Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Visio), Google App / G Suite (Google Mail, Google Drive, Google Sheets, Google Docs)

Software: Configuration Management (Rational Clearcase), Defect Tracking System (Rational ClearQuest, JIRA), Process Modeling and Simulation, Automated Testing, Design and Testing Tools

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Process Manager

Responsibilities:

Effectively designed, developed and deployed key business processes and strategies focused on compliance to airline industry standards for developing avionics software systems.
Influenced key work partner teams’ activities to successfully address process deficiencies that addressed 200 requirements with respect to the afore mentioned airline industry standards. Example of impacted activities include software design, software configuration management, operational breakdown structures.
Gained the trust and worked directly with strategic partners across 4 projects with no major software or project management related findings anticipated from upcoming Airbus ABD0100 audit.
Instrumental in Gogo passing the AS9100 accredidation audit for compliancy with revision (D) of the standard by working with the same strategic work partners.

Confidential, Schaumburg, IL

Global Customer Support Engineering Escalation Manager

Responsibilities:

Decreased engineering customer complaint root cause cycle time 46% by executing project management techniques.
Increased efficiency, communication, and control of customer complaint process escalated to engineering through root cause, management reporting, and issue resolution by implementing organization-wide process using standardized engineering tools.
Implemented customer complaint tracking process, identifying backlog trends and open / close activity.
Employed systems which provided data regarding customer issues to cross-functional teams, allowing clear communications and streamlining resolution process.
Received “Moment Award” for planning, executing, and controlling short-term targeted project addressing major customer issues, gaining initial adoption of systems into crude oil industry.
Achieved 40% measurable reduction in defect density in concentrated areas by planning, designing, executing, monitoring and controlling the integrating of DFSS methodology and tools into standard software development and project management processes of 7 major programs across 3 design centers globally.
Oversaw submission of 10 Lean Six Sigma projects, managing as Business Unit Lean Six Sigma Champion.

Confidential, Arlington Heights, IL

Senior Manager

Responsibilities:

Facilitated selection of organization's standardized project management template by negotiating needs of 3 groups of stakeholders.
Delivered single user interface tool used by customers for software duplication and distribution request by planning, executing and controlling project costs, quality, and time.
Analyzed data which allowed Tetra-based program to determine test effort focus and overall DFSS methodology application to business.
Analyzed existing platform and application spend as 1st step in creating end of life product candidate model by defining predictive spend data collection needs.
Identified 2 process steps to be offshored by detecting cycle time improvement opportunities for system build process, by using process model simulation and analysis.

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Process Manager Resume

Chicago, IL

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