SUMMARY:

• A highly talented and accomplished Information Technology professional with over 16 years of diverse experience in the fields of Project Management, Business Analysis, Quality Assurance and System Engineer with strong leadership and motivational skills that consistently produce positive change
• Certified Scrum Master with knowledge of agile program and team management
• Well versed with - utilizing an Agile project management platform and a servant-leader style, supports the Engineering team on its journey of continuous improvement and value driven product development. Exceptionally ambitious and communicative hands-on individual, comfortable working as part of an interdisciplinary team, have solid experience working in fast-paced environments and have passion and skills to take product offering to the next level
• Ability to coach the team on agile and scrum principles with a goal of continuous improvement. Through coaching and support of the individual team members, would foster an environment where individuals recognize and value the importance of team success.
• Extensive knowledge of SDLC methodologies (Waterfall, Rational Unified Process (RUP) and Agile/Scrum)
• Lead project management communication and Agile/Scrum adoption initiatives
• Strong understanding of health care business operations
• Experienced in Trizetto QNXT/ NetworX Pricer/Facets/Amisys System implementation and conversion projects
• Excellent problem solving, interpersonal communication, presentation and project management skills
• Resourceful and analytical nature results in improved operational efficiency
• Skilled at maintaining positive relationships while working to resolve problems
• Functionality, compatibility, reliability, exploratory/ad hoc, load/stress, usability, installation, security and related test methodologies
• Familiarity with ISO 9000, Rational Unified Process, Six Sigma, SEI CMM and other processes used in application development
• Mentor, coordinator and leadership roles in creation and execution of QA testing processes, test strategies and plans, bug documentation and regression and bug tracking system

TECHNICAL SKILLS:

Operating Systems: Windows 95, 98, 2000, NT, XP, Vista, 2010, DOS, UNIX, Linux, Mainframe, and Macintosh

Languages: C#, C, C++, HTML, DHTML, Java, Java Script, XML, SQL, Visual Basic

Tools: QTP, Win Runner, Load Runner, Test Director, Silk, Rational Robot, Rational Clear Quest, Quality Center, Fitnesse, Object Oriented Analysis Design (UML/RUP), XML Tool, FTP, CS-90, Oracle, Access, SQL Server, MySQL, Cold Fusion, Visual Group Planner, ERP, Team City 6.5.x, JIRA, Share Point Server, MS office communication 2007 R2, Toad for Oracle Expert version 10.6.1.3, Crystal Reports 13.0, MSMQ, J2EE, .NET Framework, XML, Agile

Hardware: HP-9000, PCs

PROFESSIONAL EXPERIENCE:

Confidential

End to End Systems Engineer/Project Lead/Scrum Master

Responsibilities:

• Collaboration with AT&T on project development
• Accomplished multiple, Agile/Agile- blended projects to implementation across various program areas on AT&T Account( AVPN, BVOIP, Ethernet)
• Tracking issues and dependencies across multiple scrum teams using the CQR Workbook
• Follows Agile/Scrum methodology - verify structure of Epics, User Stories and Acceptance Criteria and ensure all required deliverables are produced and all approvals are obtained
• Building a context diagram and interface matrix for the whole project
• Pro actively communicated and collaborated to identify internal and external project dependencies
• Lead iteration planning, daily stand ups meetings to identify the business needs and prioritized
• Attend Scrum of scrums and prioritize scrum meetings, provide feedback at retrospective
• Monitor team behavior for compliance with accepted processes and practices
• Review artifacts such as requirements documents for quality, consistency, clarity etc.
• Establishes traceability from high level business requirements to low level design and test cases
• Report and track issues, defects and risks throughout the life of the project
• Support any technical issues on the project through closure
• Identify API from business processes design and implement API using latest and emerging technology
• Provide leadership across small teams, in a collaborative environment, build consensus amongst the project team members
• Define, understand, evaluate and optimize product architectures and design through graphical modeling
• Utilize Rally and IBM Rational TD Platform (Jazz Team Server) - to manage requirement elicitation, review, report, planning, tracking features for iterative development and defect management

Environment: Oracle, J2EE, Share Point, HP ALM 11.5/Quality Center, MS Visio, Casewise, JAVA, Web logic, Web Sphere, XML, Agile tool set CA Agile Central (Rally), AT&T Connect, IBM Sametime Connect, Q Enterprise Messenger, Megapath, Cisco AnyConnect, Process Modeling in Casewise, Rational Collaborative Lifecycle Management Solution (TDP)

Confidential, NY

Senior Business Analyst/Project Manager

Responsibilities:

• Engage with Trizetto s NetworX Pricing Engine Implementation Project - Emblem Health configured claims pricing within three separate claims adjudication systems: CORPROD (MCS), PRODHOSP (HCS) and QCARE. By installing one centralized pricing engine, Emblem Health would be benefited with substantial savings related to claims pricing by reducing manual intervention, administrative cost and IT involvement (hard coded logic) while also reducing dependency on Optum, a third party vendor
• Gathered business requirements, design and implement business solutions for the project
• Analyzed current business performance as it relates to claims processing systems and claims operations to facilitate process improvements
• Actively participated in walk-through, Gap Analysis, Agile-Scrum, defect tracking review and UAT group meetings
• Utilized Project Portfolio Management (PPM) - web-based portal that provide an automated interface between IT and the Business, translates results of requirements meetings into documentation using standard PMO formats, view work plan, Project Management view, define business requirements, attaching required documentation to PPM
• Identified test requirements from specifications, map test case requirements and design test coverage plan
• Created business process and mapped requirements with the Traceability matrix
• Determined optimal approach, design, risk mitigation, defect resolution
• Created test cases to validate rate sheet to ensure all of the terms and coded correctly and accurately in the rate sheet
• Conducted backup requirements for HIPAA Compliant EHR/EMR
• Utilized HP Application Lifecycle Management 11.00 for all phases of testing, execution and defect tracking
• Utilized MS Project for project planning and tracking activities
• Conducted project meetings, captured meeting minutes/action items, follow up on progress
• Reviewed test cases with the requirements, create work flow/data-flow analysis, data mapping, coordinating with business users with any issue(s)

Environment: Oracle, Visual Basic, Active Reports, J2EE, Share Point, Oracle, MS Access, JAVA, Visual C, Acrobat, Web logic 9.2, 10.1, Web Sphere 6.1, IBM Mainframe, XML, ALM 11.00

Confidential, Schenker, NY

Scrum Master/Project Lead

Responsibilities:

• DB Schenker is a leading global provider of integrated freight forwarding and logistics services, providing a full range of standard, specialized, and value-added B2B services on a global scale
• Conducted project meetings, captured meeting minutes/action items, follow up on progress Act as a Scrum Master for Agile teams
• Utilized Agile/Scrum testing process and participated in release planning activities related to User Story grooming and estimation
• Utilized Siebel CRM application for project planning, including identifying and developing goals, strategy, staffing, scheduling, identifications of risks, contingency plans, allocation of available resources, and deliverables as per business need
• Designed in creating best-in-class testing approaches and plans for enterprisewide project and maintained test matrix
• Assisted in the business process redesign and documentation as needed for new technology
• Served as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
• Analyzed business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions
• Managed the execution of change management deliverables and activities throughout all project life cycles and phases
• Established team level cadence and driving team level ceremonies (e.g. sprint planning, team retrospective, backlog grooming, etc.)
• Gathered and processed client requirements, analyzed and designed the process for module creation, created technical specification documentation, performed quality analysis on the modules created with test plans, system testing and documentation
• Facilitated meetings with customers, clients, vendors and appropriate IT staff
• Communicated with Developers, Project Managers, Business Analysts to continually enhance the service and testing offered by QA across the entire Software Development Life Cycle (SDLC)
• Developed Project Plan in MS Project for managing multiple Work streams - content creation, content publishing, UAT and training
• Served as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
• Planned and implemented QA strategy for web based applications
• Established performance/load table to keep track system history and benchmarks
• Worked closely with the development team in the performance tuning efforts
• Assisted clients with PMO leadership, development of solution requirements, current and future business work flows, training programs, architecture, design and configuration of Clarity PPM

Environment: Project Life Cycle, Scrum SDLC, Waterfall, PMO, e-Commerce, Security System Projects, Problem-solving, Communications Mgmt, Change Management, Risk Mitigation, Issue Resolution, Presentation, Negotiation, Conflict Resolution, SOW, Clarity, Rally, MS Project, Power Point, Visio, MS Word, MS Excel, JDK 1.6, J2EE 1.3, Eclipse3.5, JSP 1.2, Web Services, JavaScript, XML,HTML, Ajax, Oracle 11g, SQL, Serena, SQL Navigator, Web Services, HTML/HTTP, Citrix, Web Services, Ajax-True Client, Java Scripting and Cloud Testing

Confidential, Norwalk, CT

Scrum Master/Business Claims Analyst

Responsibilities:

• Facilitated daily stand-ups, planning sessions, backlog grooming, sprint demos and retrospective
• Played a critical role in the adoption of Scrum and other Agile development practices by the organization
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated pro actively in developing and maintaining team standards, tools and best practices reducing development time by 30%
• Worked collaboratively with Development, and the Business to ensure a quality release of Total Payment 5.0
• Worked with other members of the scrum team to define in JIRA and estimate in hours all of the Sub-Tasks needed to test each User Story, including tasks to create test plan, scripts, test case peer review, test execution, and demo of functionality
• Managed defect meetings and assigned appropriate team members to eliminate defects
• Identified and escalated project risks and issues
• Performed functional, system, regression, usability and backend testing on various internal web applications
• Implemented Episode Management rules engines for Clinical Care Advance and Utilization Management System
• Developed automated test scripts using FitNesse open source wiki web server
• Identified escalates and supports the resolution of strategic and operational risks and issues that impact ICD-10 compliance and readiness projects and activities
• Reviewed and configured claim requirements for episode management rule bundles and query the database to ensure the rule code was designed correctly

Environment: .NET Framework 4.0, XML, JIRA, Share Point, Windows Server 2008 R2, Toad, MS SQL Server, Web Services

Confidential, New York, NY

Project Leader

Responsibilities:

• Initiated, managed and implemented cross-functional programs/projects
• Provided the leadership skills necessary to control the execution of the project tasks
• Lead, managed and participated in the QA testing efforts for multiple product releases
• Delivered project artifacts and shares responsibility and accountability with the Team utilized Agile/Scrum process for the successful delivery of the entire project
• Developed testing plan and maintain test matrix based on development completions and project time lines

Environment: MS SQL Server, Visual Basic, HTML/JSP, XML, Quality Center, Citrix Server, Web Services

Confidential, Carle Place, NY

Senior QA Test Lead

Responsibilities:

• Developed a thorough understanding of the operations and functions of the 1800Flowers.com family of brand and shared service applications
• Communicated with Project Managers, Systems Architects, Systems Analyst, DBA's and Software Engineers to gather requirements for testing and develop estimates for testing execution
• Attended Scrum calls and prioritize scrum meetings, provide feedback at retrospective
• Utilized automation framework for QTP/BPT test scripts and managed automated test databases in maintaining automation environments
• Conducted testing of eCommerce branded portals
• Utilized eStore to check before test for all brand products
• Managed and coordinated with the offshore team for completion of project tasks

Environment: .NET, Microsoft SQL Server, HP Quality Center, Mercury Interactive - Quick Test Pro, SharePoint, Citrix, AS400, HTTP, XML and Web Services

Confidential, New York, NY

Senior Business Analyst

Responsibilities:

• Worked with Confidential conversion project - This project facilitates QCARE to accept GHI EDI/OCR claims. HIP Claims along with EDI Transactions 270/271 and to make sure it follows 5010 of HIPAA standards to implement of migration from ICD9 to ICD10 codes. The major role of the project is to load data from Amisys to QCARE (mainframe application used by Emblem Health) and Web Based Application, such as new Provider Contracts will be added, as well as Member (Enrollment) data, Claims data, Billing data, Benefits Sets, Pre-auth/Referral rules and performing UAT to all new/existing functionalities of the data/History conversion and Loading Medicaid/Medicare Fee Schedules into QCARE.
• Gathered business requirements, designed and implemented business solutions for all projects
• Analyzed current business performance as it relates to claims processing systems and claims operations to facilitate process improvements
• Engaged on the AMISYS Advance Configuration Improvement Project identified changes needed to support the current and future business needs
• Created detailed level Test requirement for EDI transaction like 834,837, 270 and 27 8
• Created business process and mapped requirements with the Traceability matrix
• Identified the scenarios based on business requirement and HIPAA compliance for each transaction such as 837(Claims) and 276/277 (Claim Status)
• Utilized ICD-9 and ICD-10 coding rules and regulations to the DRG Validation
• Utilized IBM Mainframe CICS and other key systems to verified data
• Developed Test and Deploy IBM Web Sphere MQ interfaces between local systems and remote site systems
• Responded to member eligibility or group inquiries in an effort to verify enrollment status

Environment: Oracle, Visual Basic, Active Reports, J2EE Oracle, HTML/JSP, MS Access, JAVA, Visual C, Acrobat, Web logic 9.2, 10.1, Web Sphere 6.1, IBM Mainframe, XML

Confidential, Boston, MA

IT Project Lead/Manager

Responsibilities:

• Worked with the Confidential ., - provide information technology for the health insurance payer industry
• Gathered metrics and published test results for all software releases and service packs, developed test plans, defined and created test scenarios, executed test scripts, assessed test results against expected results, reported defects as directed and participated in and gathering metrics related to current software development life cycle (SDLC) process.
• Worked at the direction of the IT Director, oversaw and directs the design, development, and implementation of test plans and the execution of tests for all TriZetto's products.
• Planned and directed the activities of the offshore test teams
• Developed, implement and assess Quality Management Systems that are ISO 9001:and SEI CMMI complaint
• Managed testing work products in the Quality Center
• Worked closely with Product QA, Product Management, Integrated Health Solutions and Product Development teams to facilitate resolution of errors, issues, and negative outcomes
• Utilized Trizetto QNXT/ NetworX Pricer/Facets System implementation, Claims and Benefits configuration set-up testing, Inbound/Outbound Interfaces
• Involved in testing the application on Share point Portal
• Tested health care/medical claim processing functions (auto-adjudication, batch processes, claim input/output records, file exchanges across multiple systems)
• Utilized Agile/Scrum process and performed configuration management for a test environment
• Created Project design and Developed documents and work flow for various test cases, which was used for automated testing using QTP 9.2 automated tools
• Created an automation framework for QTP/BPT test scripts and managed automated test databases in maintaining automation environments

Environment: MS SQL Server 2005, ASP. Net, XML, Quality Center 9.0, QTP 9.2, Load Runner 9.2, Team Track, Share Point, Content Editor, MS Outlook, COM, COM+, JavaScript, IIS, MS application server, Win Form Application

Confidential, New York, NY

QA Manager

Responsibilities:

• Involved in testing various stages of Software Development Life Cycle
• Performed systems, functional, integration, regression, usability, ad-hoc, end-to-end, security, performance and user interface testing
• Run performance tests against latest release using Load Runner 9.2
• Utilized Quality Center to track quality assets and progress across releases and test cycles

Environment: MS SQL Server, Visual Basic 6.0, HTML/JSP, XML, Quality Center, Load Runner 9.2

Confidential, Woodbury, NY

Senior QA Lead Engineer

Responsibilities:

• Valiant - Microsoft Solutions Provider and a premier provider of workforce management solutions. Valiant supplies comprehensive time & attendance, scheduling, payroll, Human Resource and business process out sourcing solutions to more than 500 clients doing business in a wide range of markets and industries
• Designed and built QA Test Strategy and Test Plan
• Supervised and lead QA Team
• Completed both Unit and System testing as needed and provided developer feedback at both an interface and code level on any problem discovered. Run C# and VB code with Visual Studio 2005 Team Edition
• Developed a testing plan and maintain test matrix
• Utilized existing use cases and test scripts and worked with business teams to enhance use cases to develop data driven scripts via Quick Test Pro (QTP) for web/.NET and client server applications
• Utilized Load Runner for performance testing and QTP for regression testing

Environment: .Net, Visual Basic 6.0, Win Form Application, Microsoft Windows Distributed Internet Applications Architecture (Windows DNA), ASP. Net, VB .NET, COM, COM+, JavaScript, IIS, MS application server

Confidential, Uniondale, NY

QA Analyst

Responsibilities:

• Confidential a leading provider of Web-based Human Resources solutions
• Tested Internet-based ASP application that allows clients to build and maintain dynamic, customizable web sites to facilitate employee benefit and Human Resources communication
• Developed test strategies, test plans, scripts, and test cases
• Managed offshore QA Team
• Participated in daily SCRUM meeting, demonstrated Extreme Programming methodology
• Setup Citrix Presentation Server to access application remotely from offshore facility
• Compared in house products with people soft

Environment: MS windows 2003, SQL Server 2000 database. ASP.Net, Win Form Application, Microsoft Windows Distributed Internet Applications Architecture (Windows DNA), COM+, JavaScript, IIS, and MS application server

Confidential, New York, NY

E-Business Testing Systems Analyst

Responsibilities:

• Conducted quality assurance (QA) testing and associated applications of Empire websites, which was an interactive tool for members, providers, brokers and employers
• Developed test strategies, test plans, scripts, and test cases
• Implemented software quality processes and procedures
• Worked with Black Belt team to understand six sigma methodologies and implementation
• Created, tracked, and reported on Change Requests (CR), using Rational Clear Quest
• Utilized Rational Robot to create, modify, and run automated tests for numerous e-applications

Environment: Oracle 8.0, Visual Basic 6.0, Active Reports, J2EE Oracle, HTML/JSP, MS Access, JAVA, Visual C, Acrobat, Web logic 9.2, 10.1, Web Sphere 6.1, IBM Rational Robot, IBM Tivoli OMEGAMON XE, XML

Confidential, New York, NY

QA Engineer

Responsibilities:

• Tested e-Commerce applications for leading global infrastructure technology Platform Company. Also tested products such as stock quotes, weather reports, news, photos, and video.
• Utilized Win Runner to create modifies and run automated tests.
• Performed performance testing under load conditions using Load Runner
• Tracked bugs through to resolution, and prepared bug reports
• Arranged and coordinated test environment, including various browsers to test functionality of browser-based interfaces

Environment: Windows 2000, Win Runner 6.5, and Load Runner 6.5