SUMMARY:

• IT professional with 10+ years industry experience and expertise in Project Management, PMO, Implementation Lead, Business Process Improvement, Requirements Gathering & Elicitation, Change Management, Quality Management with IT Service, Support & Services.
• Led/Coordinated and implemented large projects/program budgeted more than $2 - 10 million. Worked with project stakeholders while managing expectations at the program and project levels. Prepared comprehensive action plans, including resources, timeframes and budgets for successful completion of projects on Time with Quality output.
• Established Quality and PMO for claims development center program. This program is established to support projects to delivery integrated customer platform. Received Appreciation from Leadership. Mentored new employees on company process and procedure and also an Agile Coach.
• Managerial and Leading skills with concentration to service accomplishment and ensure system/application management and maintain SLA.
• Extensive Project Management skill (PMI based) with Business Analysis experience of large projects and service delivery.
• Smart worker, able to multi task effectively. Excellent communication skills, able to "bridge the gap “between technical and non-technical Team. Hands on Expertise in Document Management in Enterprise level using SharePoint.
• Good experience of working with the QA methodologies and processes and understanding of PMO Governance.
• Strong knowledge of conducting GAP Analysis, SWOT Analysis, Cost Benefit Analysis, Feasibility Analysis,

TECHNICAL SKILLS:

Skills: MS Visio JIRA, Lotus Notes, Microsoft Office Suite, Sharepoint, MS Project, Primavera, Rally, Confidential Rational Requisite Pro, Microsoft TFS, Maximo, Remedy, HP Service Manager(HPSM), TRAC, Icescrum.

Operating systems: Microsoft Windows, MS-DOS, WINDOW SERVER 2003, AIX 5.3/UNIX.

Programming Languages: HTML, XML, Core Java, PL/SQL.

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

Project Management Consultant/ Scrum Master/ Sr. Business Analyst

Responsibilities:

• Establish Project Management Facilitating Process (Change Control, Human Resources, Document Management, Communication, Issue Resolution, Status Reporting, Change Management etc.).
• Resolving cross-functional issues at the project level.
• Managing project scope and change control and escalating issues where necessary.
• Providing the status reports to the project sponsors and other stake holders.
• Managing project training within the defined budget.
• Established goals and milestones as per the estimated output generated by the project. Ensured that all projects were executed within the decided time period and complied with the defined standards.
• Excel in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Participate in PMO Projects and initiatives as directed.
• Identifying user training needs and devising and managing user training programs. Manage SharePoint site.
• Effectively communicated project scope, schedule, and budget with both customers and contractors.
• Monitor projects on an ongoing basis program level, evaluating progress and quality, managing risk, issue, dependency resolution and taking corrective action as necessary.
• Worked on integration of vendor product with existing client application.
• Work with project teams, adhere to project schedules and is responsible for keeping schedule on track.
• Manage project change requests, project budget and functioned as an escalation point.
• Facilitate impact assessments (cost, resource, technical).Develop and maintain project documentation in a project repository. Report weekly on project status to Leadership. Provided Gantt charts of project timelines.
• Work with Strategic/Technical team to conduct review of change management policies, standards, process and procedures.
• Analyze existing (AS IS) Policies, Processes and Procedures. Identified gaps and developed future (TO BE) Policies, Processes, Procedures, Standards, Guidelines and Job-Aids for effective functioning of Service Operation.
• Work with business user, developers, data modelers, testers to gather/define business requirements, writing specifications and translating statement of work into business and functional level requirements.
• Collaborate with the technical and business teams to identify and allocate business partners, systems subject matter experts (SME) and architects for business case development (BCDs), high level solution design & work packages requests. Create Use Case, Use case diagram document, Requirement Traceability Matrix, Business Rules.
• Meetings with developers and subject matter expert (SME) for project Pre-analysis.
• Brainstorming sessions with stakeholders and SME’s to finalize requirements.
• Document use case scenarios, sequence diagrams, class diagrams on MS Visio.
• Working knowledge of implementing software development projects using methodologies such as Waterfall, Agile/Scrum.
• Gather analyzed and compiled Business Requirement Document, Visio Diagrams and Functional Requirement Document
• Act as the liaison to the Business and developers to answer functional questions and ensure the approach meets Product requirements.
• Performing business impact analysis of proposed projects processes and gap analysis for new functionality requirements, as well as prioritizing them based on actual business. Flagging up potential problems at an early stage.
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design. Organize weekly Project Status and Task Review meetings.  
• Perform business impact analysis of proposed projects processes and gap analysis for new functionality requirements, as well as prioritizing them based on actual business. Flagging up potential problems at an early stage. Usage of DB queries to pull data for Testing.
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design. Organized weekly Project Status and Task Review meetings. Guide and work closely with QA team members in creating Test Plans, Test Cases, Test Data review, system testing, UAT.
• Identify and provide quality process improvement .Develop RFP, participate in vendor management.
• Expedite resolution of complex or ongoing issues, problems, incidence or defects impacting project timelines
• Partner with defect management for follow-up and resolution of defects
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design. Organize weekly Project Status and Task Review meetings.  
• Assist team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 40%.
• Implement Issues Tracking in Confidential to effectively track impediments against user stories.
• Work closely with project owner in backlog management and continuous delivery of features using Confidential Tool.

Confidential, Oklahoma City, OK

Business Analyst/ Project Management Consultant

Responsibilities:

• Assisted Project manager to Prepare and present project management documents (project charter, project plan, executive summaries as needed.
• Gathered requirements from  owners through Requirement Gathering Techniques. Documented project closing checklist.
• Tracked and reported on the status of the project week-on-week basis.
• Coordinated between the teams and management through effective communication plan.
• Prioritized deliverables, identified gaps, tracked defects, and defined software requirements for testing and development 
• Documented monthly status reports for risks, issues, and dependencies to assist the project team in efficient tracking and monitoring of open issues of the project.
• Created and routed Requirement Change Notices (RCNs) and Change Control (CR) for review and approval.
• Worked for multiple Sprints in Agile Software Development Life Cycle (Kanban, scrum).
• Handling change management during final testing and implementation, and coordinating on site implementation support.
• Effectively used Microsoft Project to create task list with various activities involved for project implementation.
• Involved in Defect Status Meetings.

Confidential 

IT Analyst

Responsibilities:

• Client-facing experience, Provide level 2 operation systems support. Work with the team management to develop and standardize application/systems management processes. Strong analytical capabilities.
• Perform daily, weekly, Pre-monthly and Monthly backup for ALPHA System and UNIX servers. Move data traffic from one server to another.
• Console and Batch monitoring, health check for AS400, MPE, Windows and TANDAM Servers. Taking ownership of technical issues, and work with Development Team to resolve more advanced issues when necessary. Initialize the Scheduled jobs requested by Programmers.
• Perform and assist internal customers and team members   in resolving tier 2Unix issues (incidents/problems/requests)   utilizing ticketing system. Applied Kanban Methodology in managing tickets.
• Provide support to associates during the management of complex events and outages.
• Make timely and appropriate decisions, work closely with teams, and provide an excellent service. Adapt to new processes, policies, procedures and technologies.
• Provides technical leadership to appropriate personnel on   highly complex system administration activities.
• Be a focal point in a technical, whenever rotated onto new   accounts, ensure other team members are mentored to enable smooth succession of previous account.
• Supervised the Implementation tasks on Final Production Implementation Day.
• Experience in Coordination of Emergency Releases.
• Participated in Infrastructure Request Meetings and track the status of readiness.
• Provide support to associates during the management of complex events and outages.
• Created all necessary documentation and worked with leads and management to get approval from the Review Committee for final project implementation.

Confidential

IT Specialist

Responsibilities:

• Experience in ITIL- ITSM Life Cycle.
• Administrative experience with Tivoli monitoring toolset - ITM5.1, ITM6.1, TPM, TEC 3.9.
• Practical experience with configuration, implementation, and maintenance of the Tivoli monitoring toolset.
• Ability to analyze, identify and resolve Tivoli toolset issues within a team environment.